Radon Safe, LLC

Our Operations team has reached out to Mr [redacted] and satisfied his? request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As of September 06, I have yet to be contacted by anyone from KFCAdditionally, no refund and/or any form of compensation has been issued for the incomplete order.] Regards, [redacted] ***

[redacted] Thank you for reaching out, and I am sorry that you have not been able to obtain resolution.? I want to help get the money refunded to your account.? Would you be able to advise the store where you placed the catering order on Feb or do you have the online notification of the catering order?? With this information I should be able to retrace the issue and work to get the resolved.? Thank you so much, [redacted] ***Associate Manager Operations Accountability KFC, Louisville, KY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The new manager of the [redacted] location reached me via telephone and refunded my money that I was owed and apologized for the? troublesShe is having to deal with a lot of issues the last manager left unattended to and she is doing a great job in my opinion but, KFC? corporate? STILL has yet to contact me and answer why did I have to make so many calls to them to try to resolve the issueAnd seeing as to they STILL have not contacted me, I see they are still massive [redacted] who can't properly manage customer serviceI will never do business with KFC ever again and I tell as many people as possible to do the sameI have never dealt with such an? incompetent? business in my life!!!] Regards, [redacted]

[redacted] ***? After additional research it appears the gift cards were fraudulentMost likely purchased from a 3rd party and I understand from time to time there are fraudulent cards in the mixI am going to replace the full $amount in KFC gift checks? These gift checks are in $increments and work just like cash in any store in the US? I apologize for the time it took ? to resolve this issue? I will send the gift checks in today's mail and you should receive by early next week.Thank you so much for reaching out,? [redacted] ***KFC, Louisville, KY

[redacted] ? [redacted] Revdex.com: I have previewed the response made by the business in reference to [redacted] ? and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThanks kfc follow up to provide solution on this issue.? ? ? ? Regards, [redacted] ? ?

[redacted] [redacted] Revdex.com: I have previewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThanks kfc follow up to provide solution on this issue Regards, [redacted] ***

It appears we did attempt to reach out and she is just not satisfied with the responseKFC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone call in regards to this matterThe man stated that he would look into this further and call me backThis has not happened yet Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10953587, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved But I really wouldn't consider it as satisfied, they didn't tell me they were calling because of my complaint, They're just going to give me another meal for free , when I think they should have to put out in the open they [redacted] their customers, like I told them I haven't been back and really don't plan on it Regards, [redacted]

Hello Ms [redacted] ,? Thank you for the feedback? Apologies on the delay, I wanted the issue fully addressed before I responded to the complaint? The KFC Region Coach has addressed this with the location and this should not occur again? Please accept our apologies for this unfortunate incident? I will be sending you $in gift checks for a future visit? ? Thank you again, I sincerely appreciate your feedback[redacted] ***? [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They have stated they will mail me a check as well as a Gift Card I will wait for the business to send these to me and, if it does, I will consider this complaint resolved Regards, [redacted]

*** [redacted] *** [redacted] *** [redacted] [redacted] please mark this issue as resolved

***? [redacted] ***? [redacted] ? [redacted] ? We have gotten in touch with the customer to get additional information of the store location and will have the operations team resolve this with the customer this week.Regards,KFC Customer Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAlso, please see attached pdf of the order number that has been requested Regards, Sharita Collins

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, initially although upset that it took this long for a response, I was happy to hear that this incident occurred because of Manager transitionThe district Manager said he had spoken to the staff, retrained etc and things were different now He said I could pick up a refund on Friday, but I was not able to until today (Saturday)I called before coming to make sure they knew about my refund and to explain I am [redacted] with a [redacted] and would be coming through the drive-through About an hour or so later I pulled up to the drive through speaker and stated my name and that I was here to obtain my refundThe [redacted] spoke to someone and then told me to come insideI had to say through the loud speaker (outside in public) that I was [redacted] with my [redacted] ***Then they said to pull up to the window I waited minutes with my [redacted] / [redacted] screaming, for my refundNo one said they were sorry or even wished me to have a nice dayA [redacted] just gave me a dirty look with my refundI was going to order chicken to see what changes had been made, but decided to just go to do our shopping My [redacted] kept saying "Do I Chicken" over and over for over an hour while we were outThis translates into "Am I getting chicken or I want chicken" After [redacted] , I decided to order a smaller version of what we usually getAt the drive through speaker I ordered (2) piece dark meat chicken only, all thighs, all originalTo my surprise, the same [redacted] who gave me the problem before said "I can give you thighs and legs", I said "I don't want legs" She said "I don't have enough to give you 14." I said "I can wait for you to make them." She then kept repeating she could give me thighs and legs, when I told her that I just got a refund because they are supposed to offer to make up the rest while I waitThere was a pause and then I was asked to come to the window The manager then repeated what the [redacted] had said and I told him as well that I prefer to wait and he was talking to me in a way as if to discourage me from doing that and then he said I could wait the to minutes I paid him and pulled over to waitThirty minutes later, no one came out to bring my orderI drove to the drive through and stated my name asking if my chicken was ready and the [redacted] said yea its ready drive to the window And I also noticed that the lemon cakes she told me last time that they did not carry, were being carriedSo, I asked if I could please buy of those and she rang them upShe gave me a box with perfect original thighs and a bucket of greasy horrid thighs that were falling apart along with one single drumstick I had just checked the box before driving homeAt home, I realized what was in the bucketI gave my [redacted] the boxed thighsI ate some of the bucket (which was awful) and became illI have the rest unconsumed and I took a picture of the drumstick next to one of the bucket thighs to show how awful this chicken was and how this employee made sure I had a drumstick after I told her I did not want any drumsticks I don't want refundsI think I may freeze the chicken and bring it to [redacted] to ask for a chicken exchange, but what I want is this KFC to be brought up to speed and that may mean they need to remove employees that are passive aggressive, which in my opinion, they have at least oneThis time it was luck that she just added a drumstickPeople like this spit in your food etc I worked in the restaurant business when I was younger and I saw people like thisI even had a friend who ordered a coffeeWe went through the drive through of another chain, and the kids servicing were laughing when they handed her itI noticed the spit in time to stop her from drinking it If you get a refund because of something and the same per [redacted] repeated the behavior and then makes sure to give you of the thing you didn't want, it makes you wonder what will they do next time? Regards, [redacted] ***

BBB, This complaint has been reported resolved with the guest in the manner she requested by the operations team today. Regards, KFC Customer Team

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAlso, please see attached pdf of the order number that has been requested Regards, Sharita Collins ?