Radon Safe, LLC

Operations leader has been contacted and has contacted the franchisee

Dear Miss *** *** ***,First I would like to apologize for KFC's delayed response. There were staff changes at corporate and the initial Revdex.com complaint was missed. I am new to the company and taking over this responsibility. My sincerest apologies for the treatment you
received at our store on 1*** *** *** in Houston. This is in no way the experience KFC wants for its visitors. I am working with the team accountable for is occurrence to prevent future incidents. I understand you are not necessarily looking for coupons. I will be sending you $of KFC Checks. These are live checks that can be cashed at a bank, no need to go into a KFC for redemption. This will cover your expense at the restaurant. I know there isn't much I can offer that will make up for the bad experience at the restaurant, however I am committed to working with the management and staff to correct these behaviors. I am so sorry you had this experience, I find it completely unacceptable for a guest in our KFC home to experience anything other than being fully welcomed and valued.Please feel free to reach out to me directly if you would like to discuss this further.*** ***Associate Manager Operations AccountabilityKFC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Per our process I have reached out to operations leader for that restaurant and they are in the process of resolving the issue with the franchise partner. That was followed up on 11/17. This is most definitely in process and apologize it is taking longer than expectedRegards, KFC
Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would
be satisfactory to me I would like to thank the Revdex.com for handling this matter in a timely and efficient way.
Regards,
*** ***

Hello Susan,The information was sent to our gift card provider to resolve If this has not been taken care of please advise and I will check to see why this remains open. Thank you, *** ***Associate Manager, Operations AccountabilityKFC, Louisville, KY

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***Thank you for reaching out to KFC regarding your experiences in *** *** I have reached out to the COO of KFC *** *** * *** You should be contacted soon by the team regarding this experience. Thank you so much!*** ***Associate Manager Operations
AccountabilityKFC, Louisville, KY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As of September 06, I have yet to be contacted by anyone from KFCAdditionally, no refund and/or any form of compensation has been issued for the incomplete order.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***Thank you for reaching out, and I am sorry that you have not been able to obtain resolution. I want to help get the money refunded to your account. Would you be able to advise the store where you placed the catering order on Feb or do you have the online notification of
the catering order? With this information I should be able to retrace the issue and work to get the resolved. Thank you so much,*** ***Associate Manager Operations Accountability KFC, Louisville, KY

Operations leader has been contacted and has contacted the franchisee

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have previewed the response made by the business in reference to *** ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThanks kfc follow up to provide solution on this issue.
Regards,
*** ***

*** *** ***
*** *** *** *** *** *** **
*** *** *** *** * *** *** *** *** ** *** *** *** We have gotten in touch with the customer to get additional information of the store location and will have the operations team resolve
this with the customer this week.Regards,KFC Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Obviously there is no communication at KFCIf there was you would know thati am a man not a womanFurthermore, someone did reach out to me over amonth agoHe apologized and told me that he would reach out to *** ***silver to obtain couponsHe told me he would call me backI never receiveda call back or any coupons.]
Regards,
*** ***

*** *** *** After
additional research it appears the gift cards were fraudulentMost likely purchased from a 3rd party and I understand from time to time there are fraudulent cards in the mixI am going to replace the full $amount in KFC gift checks These gift checks are in $increments and work just like cash in any store in the US I apologize for the time it took to resolve this issue I will send the gift checks in today's mail and you should receive by early next week.Thank you so much for reaching out, *** ***KFC, Louisville, KY

*** *** *** After
additional research it appears the gift cards were fraudulentMost likely purchased from a 3rd party and I understand from time to time there are fraudulent cards in the mixI am going to replace the full $amount in KFC gift checks These gift checks are in $increments and work just like cash in any store in the US I apologize for the time it took to resolve this issue I will send the gift checks in today's mail and you should receive by early next week.Thank you so much for reaching out, *** ***KFC, Louisville, KY

Revdex.com, We have reached out to the customer for more information and have yet to hear back regards, KFC Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The new manager of the *** location reached me via telephone and refunded my money that I was owed and apologized for the troublesShe is having to deal with a lot of issues the last manager left unattended to and she is doing a great job in my opinion but, KFC corporate STILL has yet to contact me and answer why did I have to make so many calls to them to try to resolve the issueAnd seeing as to they STILL have not contacted me, I see they are still massive *** who can't properly manage customer serviceI will never do business with KFC ever again and I tell as many people as possible to do the sameI have never dealt with such an incompetent business in my life!!!]
Regards,
*** ***