Radon Safe, LLC

Operations leader has been contacted and has contacted the franchisee

Hello Mr***,I have reviewed your case and I see where you placed your original complaint. I also see where the location you originally complained with is closed. I would like to send you $in gift checks from KFC corporate to use at any KFC. Would that be
sufficient? If so I'll UPS the gift checks and send you the UPS tracking #. My sincerest apologies on the mix-up,Thank You,*** *** Associate Manager Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would
be satisfactory to me I would like to thank the Revdex.com for handling this matter in a timely and efficient way.
Regards,
*** ***

Per our process I have reached out to operations leader for that restaurant and they are in the process of resolving the issue with the franchise partner. That was followed up on 11/17. This is most definitely in process and apologize it is taking longer than expectedRegards, KFC
Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Hello Susan,The information was sent to our gift card provider to resolve If this has not been taken care of please advise and I will check to see why this remains open. Thank you, *** ***Associate Manager, Operations AccountabilityKFC, Louisville, KY

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** ***Thank you for reaching out to KFC regarding your experiences in *** *** I have reached out to the COO of KFC *** *** * *** You should be contacted soon by the team regarding this experience. Thank you so much!*** ***Associate Manager Operations
AccountabilityKFC, Louisville, KY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As of September 06, I have yet to be contacted by anyone from KFCAdditionally, no refund and/or any form of compensation has been issued for the incomplete order.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Operations leader has been contacted and has contacted the franchisee

*** ***Thank you for reaching out, and I am sorry that you have not been able to obtain resolution. I want to help get the money refunded to your account. Would you be able to advise the store where you placed the catering order on Feb or do you have the online notification of
the catering order? With this information I should be able to retrace the issue and work to get the resolved. Thank you so much,*** ***Associate Manager Operations Accountability KFC, Louisville, KY

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Revdex.com:
I have previewed the response made by the business in reference to *** ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThanks kfc follow up to provide solution on this issue.
Regards,
*** ***

*** *** ***
*** *** *** *** *** *** **
*** *** *** *** * *** *** *** *** ** *** *** *** We have gotten in touch with the customer to get additional information of the store location and will have the operations team resolve
this with the customer this week.Regards,KFC Customer Team

*** *** *** After
additional research it appears the gift cards were fraudulentMost likely purchased from a 3rd party and I understand from time to time there are fraudulent cards in the mixI am going to replace the full $amount in KFC gift checks These gift checks are in $increments and work just like cash in any store in the US I apologize for the time it took to resolve this issue I will send the gift checks in today's mail and you should receive by early next week.Thank you so much for reaching out, *** ***KFC, Louisville, KY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Obviously there is no communication at KFCIf there was you would know thati am a man not a womanFurthermore, someone did reach out to me over amonth agoHe apologized and told me that he would reach out to *** ***silver to obtain couponsHe told me he would call me backI never receiveda call back or any coupons.]
Regards,
*** ***

*** *** *** After
additional research it appears the gift cards were fraudulentMost likely purchased from a 3rd party and I understand from time to time there are fraudulent cards in the mixI am going to replace the full $amount in KFC gift checks These gift checks are in $increments and work just like cash in any store in the US I apologize for the time it took to resolve this issue I will send the gift checks in today's mail and you should receive by early next week.Thank you so much for reaching out, *** ***KFC, Louisville, KY

Revdex.com, We have reached out to the customer for more information and have yet to hear back regards, KFC Customer Team

*** *** *** Thank you so much for the feedback. Sorry to hear about your experience at KFC restaurant at *** *** *** ** *** I have provided all your information to the Ops team with KFC that works directly with this franchisee to work through this particular
incident and prevent future occurrences. I also am checking on your lack of response from the survey, the code will be extremely helpful in getting to the root of this lack of responseI will send you an update regarding what I uncover about your survey missed response. Is there additional information I can supply? I truly appreciate your reaching out to KFC as we want every guest to be treated like a friend in our home.*** ***
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