Radon Safe, LLC

[redacted]Thank you for reaching out, and I am sorry that you have not been able to obtain resolution.  I want to help get the money refunded to your account.  Would you be able to advise the store where you placed the catering order on Feb 11 or do you have the online notification of...

the catering order?  With this information I should be able to retrace the issue and work to get the resolved. Thank you so much,[redacted]Associate Manager Operations Accountability KFC, Louisville, KY

Dear Ms. [redacted], I sincerely apologize for the issues you encountered with the survey.  I understand that this does happen on rare occasions and with your information the team is working to put in measures to prevent this from re-occurring.   Since you were not able to secure your Go...

Cup, I am sending you a $5 gift check good at any KFC.   The gift check is going out in today's mail and should arrive later this week.  Thank you so much for reaching out.[redacted]Associate Manager Operations AccountabilityKFC, Louisville KY

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Also, please see attached pdf of the order number that has been requested.
Regards,
Sharita Collins

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, initially although upset that it took this long for a response, I was happy to hear that this incident occurred because of Manager transition. The district Manager said he had spoken to the staff, retrained etc and things were different now.
He said I could pick up a refund on Friday, but I was not able to until today (Saturday). I called before coming to make sure they knew about my refund and to explain I am [redacted] with a [redacted] and would be coming through the drive-through.
About an hour or so later I pulled up to the drive through speaker and stated my name and that I was here to obtain my refund. The [redacted] spoke to someone and then told me to come inside. I had to say through the loud speaker (outside in public) that I was [redacted] with my [redacted]. Then they said to pull up to the window.
I waited 15 minutes with my [redacted] screaming, for my refund. No one said they were sorry or even wished me to have a nice day. A [redacted] just gave me a dirty look with my refund. I was going to order chicken to see what changes had been made, but decided to just go to do our shopping.
My [redacted] kept saying "Do I Chicken" over and over for over an hour while we were out. This translates into "Am I getting chicken or I want chicken".
After [redacted], I decided to order a smaller version of what we usually get. At the drive through speaker I ordered (2) 7 piece dark meat chicken only, all thighs, all original. To my surprise, the same [redacted] who gave me the problem before said "I can give you 10 thighs and 4 legs", I said "I don't want legs".
She said "I don't have enough to give you 14." I said "I can wait for you to make them." She then kept repeating she could give me 10 thighs and 4 legs, when I told her that I just got a refund because they are supposed to offer to make up the rest while I wait. There was a pause and then I was asked to come to the window.
The manager then repeated what the [redacted] had said and I told him as well that I prefer to wait and he was talking to me in a way as if to discourage me from doing that and then he said I could wait the 15 to 20 minutes.
I paid him and pulled over to wait. Thirty minutes later, no one came out to bring my order. I drove to the drive through and stated my name asking if my chicken was ready and the [redacted] said yea its ready drive to the window.
And I also noticed that the lemon cakes she told me last time that they did not carry, were being carried. So, I asked if I could please buy 2 of those and she rang them up. She gave me a box with 2 perfect original thighs and a bucket of 11 greasy horrid thighs that were falling apart along with one single drumstick.
I had just checked the box before driving home. At home, I realized what was in the bucket. I gave my [redacted] the boxed 2 thighs. I ate some of the bucket (which was awful) and became ill. I have the rest unconsumed and I took a picture of the drumstick next to one of the bucket thighs to show how awful this chicken was and how this employee made sure I had a drumstick after I told her I did not want any drumsticks.
I don't want refunds. I think I may freeze the chicken and bring it to [redacted] to ask for a chicken exchange, but what I want is this KFC to be brought up to speed and that may mean they need to remove employees that are passive aggressive, which in my opinion, they have at least one. This time it was luck that she just added a drumstick. People like this spit in your food etc.
I worked in the restaurant business when I was younger and I saw people like this. I even had a friend who ordered a coffee. We went through the drive through of another chain, and the kids servicing were laughing when they handed her it. I noticed the spit in time to stop her from drinking it.
If you get a refund because of something and the same per[redacted] repeated the behavior and then makes sure to give you 1 of the thing you didn't want, it makes you wonder what will they do next time?
Regards,
[redacted]

[redacted]
Revdex.com:
I have previewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks kfc follow up to provide solution on this issue.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would...

be satisfactory to me.  I would like to thank the Revdex.com for handling this matter in a timely and efficient way. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  They have stated they will mail me a check as well as a Gift Card.  I will wait for the business to send these to me and, if it does, I will consider this complaint resolved.
Regards,
[redacted]

Per our process I have reached out to operations leader for that restaurant and they are in the process of resolving the issue with the franchise partner.  That was followed up on 11/17.  This is most definitely in process and apologize it is taking longer than expected. Regards, KFC...

Customer Team

[redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted] please mark this issue as resolved.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] 
[redacted] Revdex.com, I have been told by the operations team that this customer has been contacted and the local team will bring this to resolution.   Regards,...

KFC Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Obviously there is no communication at KFC. If there was you would know thati am a man not a woman. Furthermore, someone did reach out to me over amonth ago. He apologized and told me that he would reach out to [redacted]silver to obtain coupons. He told me he would call me back. I never receiveda call back or any coupons.]
Regards,
[redacted]

Dear Miss [redacted],First I would like to apologize for KFC's delayed response.  There were staff changes at corporate and the initial Revdex.com complaint was missed.  I am new to the company and taking over this responsibility.  My sincerest apologies for the treatment you...

received at our store on 1[redacted] in Houston.  This is in no way the experience KFC wants for its visitors.  I am working with the team accountable for is occurrence to prevent future incidents.  I understand you are not necessarily looking for coupons.  I will be sending you $10 of KFC Checks.  These are live checks that can be cashed at a bank, no need to go into a KFC for redemption.  This will cover your expense at the restaurant.  I know there isn't much I can offer that will make up for the bad experience at the restaurant, however I am committed to working with the management and staff to correct these behaviors.  I am so sorry you had this experience, I find it completely unacceptable for a guest in our KFC home to experience anything other than being fully welcomed and valued.Please feel free to reach out to me directly if you would like to discuss this further.[redacted]Associate Manager Operations AccountabilityKFC

Hello Susan,The information was sent to our gift card provider to resolve.  If this has not been taken care of please advise and I will check to see why this remains open. Thank you, [redacted]Associate Manager, Operations AccountabilityKFC, Louisville, KY