Radon Safe, LLC

Hello Ms***,? Thank you for the feedback? Apologies on the delay, I wanted the issue fully addressed before I responded to the complaint? The KFC Region Coach has addressed this with the location and this should not occur again? Please accept our apologies for this
unfortunate incident? I will be sending you $in gift checks for a future visit? ? Thank you again, I sincerely appreciate your feedback.*** ***?
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Revdex.com, This complaint has been reported resolved with the guest in the manner she requested by the operations team today. Regards, KFC Customer Team

[redacted] [redacted]
 
Revdex.com,
 
We have spoken with the operator and confirmed that the manager has contacted our Guest.  The operator has indicated that the guest is...

now satisfied. We respectfully ask that this complaint be closed.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 very, very, very good.  well done everyone.  well done.  thank you.  I'm checking mail daily.

Revdex.com,We were able to make contact with the guest and resolve this matter. ThanksKFC Customer Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As of September 06, 2017 I have yet to be contacted by anyone from KFC. Additionally, no refund and/or any form of compensation has been issued for the incomplete order.]
Regards,
[redacted]

Our Operations team has reached out to Mr. [redacted] and satisfied his request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 10953587, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
But I really wouldn't consider it as satisfied, they didn't tell me they were calling because of my complaint, They're just going to give me another meal for free , when I think they should have to put out in the open they [redacted] their customers, like I told them I haven't been back and really don't plan on it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

We have our Region Coach for the restaurant reaching out to the team to contact the guest to recover and make it right.  Thanks, KFC

[redacted] Thank you for contacting KFC.  Which location were you visiting as I'll need to reach out to that location to discuss refunding the cost of the sale?  Thank you,[redacted]KFC [redacted]

Hello Mr. [redacted],I have reviewed your case and I see where you placed your original complaint.  I also see where the location you originally complained with is closed.  I would like to send you $30 in gift checks from KFC corporate to use at any KFC.  Would that be sufficient?  If so I'll UPS the gift checks and send you the UPS tracking #.  My sincerest apologies on the mix-up,Thank You,[redacted] Associate Manager Operations

Hello Ms. Burresch, I have spoken with the location and they are going to reach directly out to you.  It appears there was a transition of services which may have caused the issue. If you don't hear from the store within the next few days, please let me know.Thank you so...

much,[redacted]Associate Mgr Operations Accountability

[redacted]Thank you for reaching out to KFC.  I also see your complaint [redacted] from your call into 1-800 KFC on August 31st.  I have personally reached out to the above store leaders of the restaurant in question to ensure that you are contacted by the Franchisee. Thank...

You, [redacted]Associate Manager Operations AccountabilityKFC, Louisville, KY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The new manager of the [redacted] location reached me via telephone and refunded my money that I was owed and apologized for the troubles. She is having to deal with a lot of issues the last manager left unattended to and she is doing a great job in my opinion but, KFC corporate STILL has yet to contact me and answer why did I have to make so many calls to them to try to resolve the issue. And seeing as to they STILL have not contacted me, I see they are still massive [redacted] who can't properly manage customer service. I will never do business with KFC ever again and I tell as many people as possible to do the same. I have never dealt with such an incompetent business in my life!!!]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a phone call in regards to this matter. The man stated that he would look into this further and call me back. This has not happened yet. 
Regards,
[redacted]

Revdex.com,  We have reached out to the customer for more information and have yet to hear back.  regards, KFC Customer Team

It appears we did attempt to reach out and she is just not satisfied with the response. KFC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]