Rapid Blinds & Shutters

After writing a not so nice review, I would like to add another comment or two.
I received a phone call from [redacted] at Rapid Blinds apologizing for any anything
she said that was misinterpreted to be rude. I truly appreciated The effort it took
to make that phone call. Of course. she was repeating only what she was told to say.
I suggest that the salesman lay down the guidelines for installation. Perhaps see
if someone needs help moving a couple of pieces of furniture because of age or
health reasons. They should know in advance and not be charged per window at
the last minute.
Thanks [redacted]. You are truly a good employee. Not very many would pick
up a phone to apologize. I'll put you in the Positive range for sure!

We had excellent service from Rapid Blinds. The salesman listened to what we wanted, he gave us some suggestions, and didn't try to push in any way. It was so easy dealing with him. Blinds arrived on time, were installed at our convenience, and look terrific. We are so satisfied we are having them back to finish a few more windows.

I had been working with 3 other blind companies and out of the 4 I spoke to and met Rapid Blinds were the most friendly, on time, professional and cost effective one!! I always heard back in a timely manner and every time I called they knew exactly who I was and what I was looking for. We are in the massage industry and a peaceful/relaxing environment is what we aim for, the blinds got installed with in 3 hours and they remained quick and quite while we had massages in session. We were so happy with their work and friendliness we are having them do our other location.

I purchased a home that the previous owners had shutters installed by this company. one of the shutters is not functioning properly and cannot be adjusted to function properly. When I contacted the company they said it would be a $125 service call fee since the 5 year warranty is non-transferable. a day or two later I get a call that it will be another $50 to order a new panel if they come out. surely not my idea of standing by your products or customer service.

Review: I had rapid blinds and shutters install blinds on ( 3 windows ) one a 8ft wide by 9ft. tall window with 4 panels. The stutters are flimsy, sag in the middle and are rocking back and forth when having the window open for fresh air. Due to made from cheap material not for this large size window. This was a concern I had with the sales man if the panels where going to be stable do to the size. He said, "our blinds have life time warranty and are wood" and not to worry there will be no issue we can't take care. That was not the case after installing them. I told the installer that this was unacceptable, the inter frame is not strong and the panels are swaying back and forth when closing them and sag. He said, yes this is a bad design on the salesman part knowing the size will be a concern should of made the frame and panels real wood. That said I found out the hard way this was not real wood. Rapid Blinds salesman mislead me with this cheap modified material.Desired Settlement: 100% refund for false information that this was going to be wood shutters and not modified wood.

Business

Response:

We delivered and installed four custom made poly shutters for this customer, one of which was a very large 9’ tall window. The specifications on the contract clearly list poly shutters. The customer signed the contract accepting the product listed on the contract. Nowhere on the contract does it list a wood shutter. We have installed thousands of shutters both wood and poly in the past 16 years and both materials operate in a similar fashion. Therefore even if the customer had ordered a different product it would perform the same. These shutters were professionally installed and thoroughly inspected. Our installer spent an extra hour at the customer’s house trying to address the customers concerns to no avail. The installation report turned in by the installer stated the customer has unrealistic expectations and he could not satisfy the customer’s requests. Although there is nothing wrong with the shutters in an effort to make the customer happy we have offered a remake to the customer just to make sure they are perfect. The customer refused this offer and terminated communication. We pride ourselves in selling only quality products with excellent service. We are still willing to address any concerns and look forward to resolving this matter. We have attached a picture for your review. Thank you.

Consumer

Response:

After the installers seen all the problems with the doors not closing right, said, your salesman should of known to design the shutters in two parts due to the size. The office knows about the closing issues and will have the salesman come out tomorrow from 12 - 3 to see the problem. Next day I called the office after 4 and asked what happen to my appointment with the salesman, the receptionist said sorry but the salesman will not be coming over today the store manger has taken over the case and will review and call me in a few days. "Excellent Service at its best." Tuesday the following week I received a call from the store manger with a cheep fix take it or leave it. He only offered to fix window 1 only, with two new inner panels. I asked him will that help with the closing and the warping of the panels. He said No, the shutters are 9ft high and thats normal due to the size. I told him I'm not happy these results and if he can come pick up the shutters and repair my walls to original. He said, do to there's nothing wrong with them, the job is complete. I told him the shutter on window 2 does not even close! He said, "I'm looking at the photos I have from the installers, it looks like closes just fine. I offered him to come see the shutters himself, he said no need to he had photos. I said ok, I'll show people your complete fine job and ended the call with him. The salesman that designed the 9' foot tall shutters should of mentioned that these shutters will not close like the other shutters. I'm close to 60 years old and you want me to lift 9 foot tall shutters to close it. Now to the "professionally Installers" at Rapid Blinds & Shutters, that forgot to mention we damaged your wall with a nailgun, till I asked them why are these nails sticking out of the wall! The nerve to act like they where unaware of it till I showed them shows the incompetence they had. Then said we can repair it, thats no problem. They repaired it with silicone glue. Very professionally install I must say. Rapid Blinds & Shutters never showed up after the install, you act like shutters are designed to have hard time to close, you act like nothing is wrong with lifting shutters to close them. After I expose your lack of craftsmanship, lack of customer service, and lack of work ethics. You should tried to do the right thing instead of trying to act unaware. I think you as a owner/manger did know first hand this was wrong after you seen the photos first day but stalled on purpose to collect your money first from the credit card company before me calling them to tell them this job is not acceptable and I never signed off on it being done. Then me offer a cheep fix! The only thing you said that was right in your response to Revdex.com was that, I refuse to work on fixing the shutters with you due to lack incompetence Rapid Blinds & Shutters shows. I would like to ask Revdex.com to please come see the install in person and a full Refund.the owner of the company is threatening me with "Slander" last time we spoke on the phone, & having his attorney sending me a letter to stop posting negative reviews and complaints. I told him please do so I would love to see it! It's not slander to put in a complaint/review with a company online or to Revdex.com it's called freedom of speech! He did offer to due repairs on the project by having me buy the material for him! What a joke of a company! I can't believe rapid blinds is in business the way the owner is running it!"

Business

Response:

At the time of installation all shutters were properly

adjusted as well as photographed to be closing and operating correctly and in

perfect working order. However, if there

have been adjustments made since that time we are more than willing to re-inspect

any issues the customer is not pleased with. Repairs are never an issue of dispute for our

company. If something is not correct we

will fix or replace it without argument. We are committed to going above and beyond for customer satisfaction.We are somewhat confused why this customer is upset. We offered to repair or remake any

product in need of attention. However, the

customer refused that offer. If the customer has changed their mind and

would like us to come back to their house please have them call our office and

we will be more than happy to do so. Thank

you.

Very satisfied customer! I am happy with my blinds and everyone was nice and friendly.

Extremely satisfied with the Shutters, we had three estimates & they were a great choice.

I take great pleasure in recommending Rapid Blinds as a premier local provider of high quality window coverings. Rapid Blinds provides exceptional ethics and service in all of their business dealings. Their level of customer service, sales and installation is one that will leave you with confidence that you purchased quality products with affordable pricing. Rapid is a premier company that is your one stop shopping for window coverings and you can count on them being there for years to come when you require additional window coverings.

I had my new shutters installed last week. They are amazing, only wish I had done this sooner! Rapid Blinds salesman Dennis came in measured, helped me make some decisions because of his product knowledge. The gentleman who came to install the blinds was Rafael. He too was awesome. Rafael let me know how he would proceed and was very organized and clean. What a great experience from start to finish! Highly recommend this company!

I couldn't be happier with my new Rapid Blinds! Dennis, our salesman, was informative and patient with all our questions. My new Shutters changed the entire look of our home. My home is not only more updated, but it actually made our rooms appear larger and more open. I wish I had called Rapid Blinds sooner, the impact is incredible. Thank You for adding value to my home!

I highly recommend this company! They did my whole house in shutters and they are beautiful and the quality is great. The installers were friendly, clean and professional. The wife and I are extremely happy. Thank you!

Overall everything went great! Salesperson friendly and ontime. Installer ontime and did a great job!
Love my shutters, in fact, I ordered 2 more rooms. Only reason I gave 4 instead of 5 stars, is that the name is rapid and it took 2+months to receive. In all fairness, they gave me the estimated date up front. I just wanted them quicker.

Excellent product and service.

I am completely satisfied with this Company. Called me when they were coming out to install the blinds and were here within a half hour.

Very polite and nice gentlemen to have in the house and do the work. Very confident worker and he did a good job. We love the blinds and a joy just to look at them. If I could afford it I would have them at every window in the house.

We are very pleased with the product and the service from Rapid Blinds and will recommend this company to others.

We bought shudders for most of the windows in our house. We even have them on our back French doors. We just love them all. Has made the house much cooler now. This company was very professional from start to finish. The salesman knew what he was doing. The installers were very efficient, never left a mess of bode &a plastic, knew what they were doing also. I would recommend them to anyone who wants good quality shudders.

Wow what an experience! Had a salesman come and he did the exact measurements for exactly what I wanted no pressure to do anything more. It took about 8 weeks to get the shutters in and man do they look great, the installers were fast and courteous and were maybe there for twenty minutes tops. The double checked with me to inspect the install before leaving. The heat the shutters keep out is amazing Those rooms are so much cooler and the rooms are much darker making it perfect for nap time for my little ones Everything I wanted and more, will definitely use rapid blinds and shutters for my future window treatment needs.

I loved the prompt courteous service. They did an excellent job.

Great service from start to finish.

Very happy!!!