Rapid Recovery Solution, Inc.

Review: We hired RRS to collect on an account for us in June of 2011. Finally after having to go to court we settled in December of 2013. The attorney in ** advised that RRS received and deposited they pay off on January *, 2014. As of today, 7/**/14, we have not received our pay off. We were originally told we would be paid within 30 days, then 45, then we were given a date of June **. As of today we have still not been paid. We have called and emailed a countless number of times to the point that they have blocked my partners number. We had to go through another phone to get anyone to answer. We are constantly advised the "**" has to approve and release payment. ** has never answered the phone, returned a message or an email. I finally was able to talk with a sales rep who is the once that advised that we should have a check cut after June **. When that didn't happen I emailed again and below is what I was advised.

Hi [redacted] & [redacted],

I checked with accounting and they had told me this check will be cut and mailed out after the [redacted] of this month. I had told them you had new business you would like to place and wanted to do so after we got this taken care of. By placing new debt this quickens the process in case any monies remitted do have to be given back, we can possibly make up the money off of any new business placed with us. They said if you place new business we can get this remitted within a week. I have attached my placement form to this e-mail, please let me know if you have any questions. Otherwise I will e-mail you when the check is cut and ready to be mailed so you have the heads up. Please reach out to me moving forward so I know you are taken care of.

Sincerely,

Rapid Recovery Solution, Inc [redacted] and then

Jul * to me, **

Hi [redacted],

We certainly do want repeat business and I do want to put a rest to this issue for you. One thing I’d like for you to try to understand is in this business, there are a lot of scams out there, we have been scammed from clients that constantly request remittance from us, it raises a red flag. I am not saying at all this is the case with your company and I truly do believe your company is legit and has done nothing wrong. ** works part time and I am sure you could imagine the amount of clients we have contacting us once we collect payment and expect us to remit payment to them days after we have received payment from the debtor. I know your situation is completely different and that is why I have been going up to bat for you.

Another problem with this industry is no matter how good of a job we do, it is very hard to keep a client happy. If we collect their debt within a week of placing it, they say we collected it too soon and they do not want to pay us our fee. If we collect it after 3 months of placement, they say we took too long and our clients don’t want to pay us our fee. So being a large company and considering the people we are dealing with and the industry, we get a lot of angry debtors who go on the internet and write complaints about us. We have clients that we remit payment to monthly due to the relationship and them have been placing debt religiously and we also have clients we remit payment to after 6 months due to the history with the debtor we were dealing with.

The difference between your company and mine is your company is insured up to 5Million dollars, so you will always get your money from us one way or another. Our company however, is not insured, so if something happens after we have remitted to our client and we lose the money, we have to rely on our client doing the right thing and pay us back the money. A lot of the time they end up never paying us. Again, I am not saying any of this would be the case with you and saying that your company would do this to us, but I am just trying to explain to you the reason why we hang onto money for so long when we have clients that do not place debt on an regular basis.

I am hoping to hear from accounting today on the status of your check and I am hoping my customer service has been enough to at least earn your trust to place any more (even just one) debt to help you collect your money. I will even give the next account at a discounted rate due to the bumpy service thus far. Please reach out to me if you need anything else.

Sincerely,

Rapid Recovery Solution, Inc [redacted] We really just need this resolved. After doing recent research this appears to be a trend with them.Desired Settlement: We really want to move past this. We have been waiting 3 years on the settlement of this account and now the company we hired is holding our money. They are worse then the original company that didn't pay us.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,

Review: We were awarded a settlement from a debtor the company told me there was a 30 day turn around. It had been 2 months the check has been sitting on the desk of someone there and they have not responded to my emails or phone calls with the exception of I'm working on it. I paid for a service have been awarded and they are making money from the interest they are recieving.Desired Settlement: Send my settlement out

Business

Response:

[redacted], we have a remit protocol that we follow on all new clients and clients that have less than 10 files placed. You were informed every step of the way including that the money was collected by our attorney. They remit to us roughly 30 days after collection and then we remit to you 30 to 60 days after collection. Your check is cut and if just waiting to be processed. All funds are held in a non interest bearing trust account. I hope this clears the air and you can look for your check in the coming week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will be looking for the Check this week and if it is not there be re opening a case.

Sincerely,

Review: Rapid Recovery Solutions, Inc. ("RR") is a collections agency. RR collected funds on behalf of [redacted] ("[redacted]"), but failed and refused to remit the collected funds to [redacted], therefore, is filing this complaint to expose RR as an illegal, scamming, fraudulent company.

On 1/**/15, [redacted] entered into a Placement Form (the "Contract") with RR for recovery of funds owed to [redacted] by [redacted]. ("[redacted]"), a client who had defaulted on its contract with [redacted]'s case (#[redacted] ) was assigned to [redacted] (“[redacted]”), a [redacted] of RR. In accordance with the Contract, RR's fee was to be 25% of the total amount RR collected from [redacted].

On 2/**/15 and 3/*/15, [redacted] submitted payment of $1,200 and $1,000, respectively, directly to [redacted] promptly remitted $550 to RR for its collection fees. On 3/**/15, [redacted] and RR entered into a settlement agreement, under which [redacted] was obligated to pay $2,000 by 03/**/15 and $2,000 by 04/**/15 directly to RR. [redacted] did, in fact, remit the funds to RR as agreed. RR confirmed in writing that [redacted] made the payments as and when due, but despite numerous email requests over the period of several weeks, RR refused to confirm whether [redacted]’s checks cleared the bank. RR failed and refused to remit the collected funds to [redacted], and [redacted] stopped responding to [redacted]’s emails. RR ignored [redacted]’s numerous requests via email and phone. [redacted] stopped answering phone calls and failed to return voicemail messages. [redacted], RR [redacted] (“[redacted]”), did the same. On 5/*/15, [redacted] placed [redacted] on hold, stating that he would conference in [redacted], and hung up on [redacted].

On 3/**/15, [redacted] informed [redacted] via email that remittances are paid 60 days from the month payment is posted. On 4/6/15, [redacted] informed [redacted] that [redacted] will receive remittance after the 20th of the month. On 5/5/15, [redacted] finally responded to acknowledge that [redacted]’s funds cleared the bank and changed RR’s remittance policy to 60-90 days from the dates in which payments are received. However, RR has still failed to remit funds to [redacted] and refuses to communicate with [redacted].

[redacted] was obligated (per the settlement agreement) to provide [redacted] with it’s design files. [redacted] was unwilling to provide the files until RR confirmed that [redacted]’s checks cleared the bank. Therefore, [redacted] was unable to provide the files to [redacted] until 5/8/15. The design files were received by [redacted] on 5/14/15. RR was provided with delivery confirmation, but still failed and refused to remit funds to [redacted] or inform [redacted] when to expect funds.

To date, [redacted] has not received the money due from RR, and RR has not provided remittance dates. RR is committing fraud. [redacted] files this complaint against RR and hereby demands that payment of $3,000 be remitted to [redacted] by RR immediately.

Dated: 09 June 2015

By: [redacted]Desired Settlement: Rapid Recovery to remit funds owed to [redacted] in accordance with the referral form executed on 1[redacted].15.

Review: Rapid Recovery Solutions collected a customer debt for my company in Jan . 2014 The collection company

was sent the money from the customer that was owed to [redacted] and was to send the

agreed amount to me from this collection along with the $ 750.00 I paid in March of 2012 to further collect

the bill due [redacted] . I was to receive my part of the settlement the end of May 2014 .I have

not been contacted nor has anyone at the company been able to help me with an answer to my questions .

First when will I get my money and how much is the final amount .I have sent E mails and left phone messages to a man called [redacted] who is supposed to be the only person who can give me an answer and he never responds to me .

It seems I need a collection agency to collect from a collection agency !!!!!Desired Settlement: To Get My Money that they have collected on my behalf

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,

Review: This collection agency is knowingly keeping / not paying the final payment we are supposed to receive.

They won't send the final amount they have collected for us. ALL of the employees including the [redacted]

know they have collected the money and not paid. I have contacted multiple times, the [redacted], the ** person [redacted] or [redacted], the [redacted], and the lady [redacted] who answers the phone about getting our final payment. Now they must have my email and phone blocked or when they find out it's me again they put me on hold or send me to their voicemail. They all know they are keeping the final payment.Desired Settlement: I want the rest of the money they owe me. I know they owe a final payment of just under $2000. but as they won't communicate with me I'm not sure of the exact amount.

I'm not sure how much they really collected as I feel they have been dishonest from the beginning.

Business

Response:

Hi [redacted],

Considering 3 of the 7 payments have come back as NSF, we have to put an extended hold on the final payment of $2333.33. You are due $1446.66. As far as being dishonest, we collected $10,000 of the $14,000 placed and remitted every dime minus the $1446.66 that is still due. I don;t know what else we could do to make you happy but we did the best we could for you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NONE OF THIS WAS EVER EXPLAINED TO ME. EVER. I HAVE THE EMAILS TO PROVE THAT. I CAN'T PROVE THE RUDE AND CONDESCENDING TELEPHONE CALLS BECAUSE I DIDN'T RECORD THEM. I AM TELLING THE TRUTH ABOUT BEING PUT ON HOLD AND HUNG UP ON AND SENT TO VOICE MAIL. THESE PEOPLE ARE RUDE AND DISRESPECTFUL. TO SAY THEY DON'T KNOW HOW TO MAKE ME HAPPY IS WRONG. EVEN THIS REPLY IS OBNOXIOUS AND PATRONIZING. EVERY ONE OF THEM JUST YANKED ME AROUND. THIS WILL NOT BE RESOLVED UNTIL THE FINAL PAYMENT IS RECEIVED. YOU CAN BE SURE THEY HAVE THEIR CUT OF MY MONEY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have read the review of the Revdex.com complaints against RRS and they are understating the issue.

I filed over $13,000 of collections with delinquent clients of mine in September of 2011. Since signing the paperwork I have been forced to initiate every contact between myself and RRS. They have been unhelpful, vague, rude, and unprofessional in almost every way. According to the latest report (one year ago) they have collected $300 on my behalf. I have not seen one dime of that money. It has now been two years, I have never heard from them unless I call or email, and I have not received any of my money. I have asked repeatedly for a time table on the collections and am told "we will hold the debt until we deem it uncollectable." Which means they will never release my contract. If I terminate the contract (after two years of unproductivity) they charge me the fees they claim they would have collected. When asked when they will deem this uncollectable or what circumstances will cause it to be uncollectable, they are unable to give any specifics.Desired Settlement: 1) I want the percentage of the money collected that is owed to me.

2) I want either

a) the contract to be terminated at no cost to me and all the files returned to me

OR

b) a definitive time table of when the contract will be deemed uncollectable and returned to me with all the files.

If RRS decides to make good on '2b', then I want regular updates that I don't have to ask for.

Business

Response:

I will try to help, what is the name of your business?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No resolution was offered.

Here is my businesses name.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] at this point I cannot take anymore time to go back and forth with you. We have 1000's of satisfied customers and 1000's that we have closed the files without charge. Your claims are baseless and it seems your only goal (outside of getting something for free) is attempting to slander my company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Feel free to disregard my complaints. But my intention is to bring to the attention of the public that you are very unprofessional and that you are dishonest.

My claims have been clearly outlined. Your responses have been refuted.

I do not want something for free, I want what I was told, namely, that the debts would be settled or released at no charge and that the money collected would be sent to me.

Even if you hold on to the debt forever, you have not sent me the money you have collected.

None of my claims have been properly addressed.

1) Contact was never initiated to update me (good standing or not)

2) Once initiated by me, communication was vague and rude.

3) Money collected was never returned.

4) You claim I closed files and now we see that was a false claim that you are now using as an excuse for you unprofessional behavior.

Unfortunately I have no way of NOT being your customer without paying you for something you aren't doing. So please continue to pursue these cases and recover my portion of the money.

I would appreciate any speedy end to our business together that does not cost me a fee. Please resolve or release these cases as soon as possible.

You say you give clients monthly updates, then give me monthly updates. Send me the money you have collected that you owe me.

But my guess is that you will do none of that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We hired Rapid Recovery Solutions to try to collect past due payments from one of our customers. Their contract stated that they get a percentage of all funds that they are able to collect from the customer that owes us the past due funds. They said they were able to collect over $22,000 and they had a 90 day holding period before they would release the funds owed to us, minus their commission. RRS stated that the funds should be release to us after July **, 2014. Over 6 months have gone by and we have tried on several occasions (7/*/2014, 8/*/2014, 9/*/2014, 10/**/2014, 11[redacted]/2014) to contact them via email and phone calls to get a status of our payment due to us. We have left messages and asked for them to call us back. They do not. They stopped responding to all of our communications efforts back in October of 2014 and we have not heard from them since.Desired Settlement: Full payment of the funds owed to us by Rapid Recovery Solutions per our agreement (amount recovered from our customer, minus the 38% for Rapid Recovery Solutions' commission).

Review: This company is a collection agency. They collected money on behalf of Porini USA, Inc., but have paid Porini nothing and are not responding to emails or phone calls. Porini's client sent Rapid Recovery 6 checks totaling $8,322.91 which were to be deposited by Rapid Recovery as follows: 7/**/13 $1,387.16, 8/**/13 $1,387.15, 9/**/13 $1,387.15, 10/**/13 $1,387.15, 11/**/13 $1,387.15, 12/**/13 $1,387.15. Rapid Recovery is supposed to subtract their collection fee of 25% and remit the balance monthly to Porini. Porini should be receiving a total of $6,242.18 of which half is already due or overdue.Desired Settlement: Payment to Porini of Porini's money. They collected funds on behalf of Porini. They have paid Porini nothing and are not responding to calls or emails.

Business

Response:

The funds get remitted 60 to 90 days after we receive cleared funds. You remit will come as we have cleared funds. Thank you for your business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First: The person who performed the collection work ([redacted]) informed me that "Normally remittances are issued 45-60 days from the month in which we receive payment that is posted." They deposited the first check on 7/**.

Second: This 45-60 days is already quite a long time to keep someone else's funds. But it was not honored and now their response is that it is 60 to 90 days - for what reason is it necessary to hold onto someone else's funds for so long? Is it even legal to hold Porini's funds for so long (funds collected on behalf of Porini)?

Third: This is a response that I was unable to get until I went to the Revdex.com - my emails and voice mail to the business about remittance were ignored.

This does not sound like a good faith response to me. Porini still has no money from them - and now is being forced to pursue collection from a collection agent that they hired on their behalf.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You write: "You understood these rates because in July of this year you had asked for a 15% rate on an account you wanted to place for a prelegal demand." This IS the account for which we asked for the 15% rate. Sean Nolan replied on July *: "For an 8k dollar amount we would have to charge a 25% fee in order to fully work the account." We agreed to the 25% and placed the account on July **. By July ** checks for the full balance due had been received by RRS after some collection calls made by [redacted]. This is not legal demand or litigation. This is regular collection.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I'm not sure where the misunderstanding is, [redacted] is our Legal Demand Specialist.

Review: I have hired RRS for debt collection.

I was told everything in progress. Then I was told need to use their lawyer to file suit against the debtor.

After I paid the service fee. They just disappeared and ignore my phone calls and email.

I think this is a scam to rob money from business who already suffered from non-paying customers.Desired Settlement: They need to finish the collection job and sue the debtor or refund my money plus interest.

Review: Please read the following e-mail for the background. Basically, RRS has recovered money that is owed to our company and is not paying us, returning e-mails, or phone calls.

From: [redacted] [mailto:[redacted]]

Sent: Tuesday, May **, 2013 4:27 PM

To: [redacted]

Cc: [redacted]

Subject: Need help resolving an issue- [redacted] Hi [redacted]~

I am a current client with RRS. Our business is Redwood Publications. I have been trying since 4/** to get a response from ** in your accounting department. Our rep is [redacted] who I initially contacted for help. However, she is not getting a response either. I have left messages for ** on 5/*, 5/*, 5/*, and called again today only to receive his voicemail yet again. I have also sent him and e-mail on 5/*. I have called the ###-###-#### and dialed 0 and asked if anyone else would be able to help me and was told ** is the only one that would handle payments. Fire Trucks Plus (acct# [redacted]) is coded [redacted], I am requesting to know when we can expect our portion of the payment. I am fully aware that you hold the monies for 45 -60 days but I do not believe it is too much to ask for a response back on when we can expect the remainder of our payment. We have been a client for quite some time and are obviously troubled by the lack of response. Additionally, my husband will not allow me to place any new accounts with you until this issue is resolved.

Thank you for your help in advance. I am hopeful that this can be remedied quickly.

###-###-####

At that time, I did get this response and the May [redacted] check very quickly.

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, May **, 2013 7:08 AM

To: '[redacted]'

Cc: '[redacted]'

Subject: RE: Need help resolving an issue- [redacted]

Hi [redacted],

Yes, I see you have been a loyal customer since 2010, thank you. My staff is always on the phone, hence the constant voicemails but not returning calls or emails is inexcusable. Thank you for bringing this to my attention. It will be dealt with and addressed internally. As for your money: [redacted] Redwood Publications LLC [redacted] 5/**/2013 $ 1240.00

[redacted] Redwood Publications LLC [redacted] 6/**/2013 $ 1240.00

Thank you for being a great customer!

Rapid Recovery Solution, Inc

###-###-####

###-###-#### fax [redacted]

Since then I have tried to contact the agency to find out about the June [redacted] check for $1240 that was supposed to be sent out and also the remaining balance from this account which would be $645.

6/**/13 e-mailed my rep, [redacted] (no response)

7/*/13 emailed [redacted] again and did get a response that said she would send a check request to their accounting department (**) to verify if the check went out

7/**/13 emailed [redacted] & [redacted] (no response from either)

7/**/13 emailed [redacted] (no response from either)

7/**/13 left a voice mail for [redacted]

7/**/13 emailed **(Accounting Dept), [redacted] (no responses)

7/**/13 telephone call to [redacted] she said the only one who could look into my issue is **

7/**/13 voicemail to [redacted]

7/**/13 voicemail to **Desired Settlement: I would like the remaining money owed to our company which is $1885. Additionally, I do not want to pay their full fee of 38%. They collected $6250 of our money as of May [redacted]and have basically been holding it as their own since then. Had they paid us our portion in a timely manner I would have no problem paying the 38% and have before. We have been their customer since 2010. However in this instance, they have only paid us $1990 (less than a third!). I would like them to knock down their commission to 25% for all of the trouble we have had in receiving our money. This would be an additional $812.50 owed to us, making our total owed $2697.50.

Business

Response:

I personally cut check number [redacted] and sent it out to you. I am not sure what the issue is but it has not cleared. I can put a stop on it an issue you a new check. As I stated in my email, you have been a loyal and good customer. There is nothing more valuable to my business then customers like you. I will have a new check issued. Please email me your correct mailing address and it will go out Monday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received this response from the business

MESSAGE FROM BUSINESS:

I personally cut check number [redacted] and sent it out to you. I am not sure what the issue is but it has not cleared. I can put a stop on it an issue you a new check. As I stated in my email, you have been a loyal and good customer. There is nothing more valuable to my business then customers like you. I will have a new check issued. Please email me your correct mailing address and it will go out Monday.

However they do not provide an email to supply our address (our address should be in their system). It is the same address that is on the Revdex.com complaint, Redwood Publications, [redacted]. Prior to accepting this offer I want to make sure we are being paid the $1240 and the $645 that is still owed.

###-###-####

Sincerely,

Business

Response:

replacement check was mailed today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received call at my work place from [redacted] , advising me of a collection that I owed. I advised him that I never receiced any mail regarding the matter and he stated that he could send them to me via email but retracted from doing so after I told him that I wouldnt be able to pay right away. He wanted in excess of 400 dollars over the phone, without producing factual evidence against me. Very unprofessional. He also stated that he would continue call and leave messages for my boss. I have a recorded line through my work and had recorded our conversation.Desired Settlement: Do not call myself or my work place

Review: We placed a collections file for $10,625.00 with Rapid Recovery in January of 2012. The company that they were collecting from paid within a month from the date initiated. We received a payment of $1,000 from our client directly, and a payment from Rapid Recovery for $1,250.00 in March. We have been trying to collect the rest of the money from Rapid Recovery. We were told that we would receive a payment April 20th and did not. We have spent countless hours trying to call and email to which we do not get a response OR we cannot seem to get a date for when a payment will be sent to us. We were told by the CEO [redacted] that a payment would be sent June 20th (after the books were closed for May), we have not received ANYTHING! I have called and left messages, I have sent emails, I am getting NO response. If we do not receive all of our money within the next 2 weeks we will be filing a small claims with our attorney.Desired Settlement: We want our money paid to us in full!

Business

Response:

This complaint is not accurate. The balance owed is $3482.09. I'm not sure how you are calculating your numbers. Please confirm this amount is accurate and your payment will be sent out.

Review: To whom it may concern: We have entrusted over $100,000 in unpaid debts from our clients to Rapid Recovery Solutions in hopes that they would productively work to collect these debts on our behalf. However, in our correspondence they have provided little detail on the status of their productivity and have failed to communicate effectively with us on more than one occasion. This companys executives and attorneys have made promises that they have not come close to keeping, most importantly when we should be paid on collected debts. They have sent over reports stating they have collected less than 10 percent of the total debts entrusted to their firm and yet we have seen not a single dollar as payment on these debts. In return, they have continuously requested funds be sent to them to procure attorneys in court cases against our clients, which we have sent to them in good faith. These checks have been cashed and no updates have been sent as to the outcome of any of these litigations. When the [redacted] of the company, [redacted], was asked to disclose information on the cases which they are taking legal action, he advised us that due to reasons concerning confidentiality, that he could not disclose any information on the cases, clients or the attorneys involved. At first, we were told by attorney [redacted] that we would see a return on their services within 45 days. Once that time period had expired, our finance department contacted the firm and was told by [redacted], that we should expect the funds delivered within 90 days, double the initial time promised and still a mistruth. Due to these digressions we have chosen to halt our relationship with Rapid Recovery Solutions until such a time that they feel they can be forthright and honest about their relationships with our clients and the use of the funds we have provided them with. Since we have halted the relationship, RRS refuses to respond to our correspondence and they will not release the information that we have provided to them in respect to our clients. As a family owned and operated company, we depended on Rapid Recovery Solutions to make true on their promises and provide us with the services they advertise. We should have done our due diligence, as it seems this company has left a bad taste in the mouths of many [redacted] who choose to outsource for their collection needs. We have a responsibility to ourselves as [redacted] to communicate effectively with our clients. We cannot sit by and watch as a company completely forgoes their responsibilities while they request more funds for additional services that are too confidential to disclose the status of.Desired Settlement: This company needs to make true on their promises and communicate with us on their failures. They must respond to our requests for payment and release of our clients' information so that we may take our business elsewhere.

Business

Response:

I'm sorry but you failed to provide your business name or account number. I would love to help you get this resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Our business name is Legacy Funeral Services. You may contact ** anytime to discuss a resolution at our toll free number: ###-###-####. We look forward to hearing from you.

Sincerely,

Business

Response:

Thank you, I will look into this.

We hired Rapid Recovery Solutions (RRS) to collect the deposit from our previous landlord. RRS did not succeed, so we proceeded to take our previous landlord to small claims court, where he eventually settled to return the claimed sum. Since we hired them, the settlement attorney sent the payment to them in August 2014. Since then, RRS will not return our calls or send us our portion of the amount paid to them. I am contemplating suing them as well at this point. They had nearly 180 days to pay us, which they failed to do. And they have not returned our repeated calls for status.

Why would you use a collection agency that will not return your money once they collected!

Review: This company collected on two of my past due accounts at the beginning of October, 2013. I have reached out to them dozens of times, as the claim that payment will be submitted to their clients within 90 days. No one has gotten back to me, and they have not paid me for the debts that they collected on.Desired Settlement: The company should pay me for the amount that they collected on my behalf, as agreed.

Business

Response:

You have $158.10 due you but remit is not ready yet. As soo as it is your funds will be sent to. Thank you for your business and I'm glad we were able to recover these long overdue invoices.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No information was provided regarding reason for delay or confirmation of payment remittance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The reason is, your remit is not ready yet. Delays are caused by many factors. When we have safe, secure funds we remit. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This goes against the terms of our contract. Payment is past due. This issue is not resolved until I receive full payment. Please do not respond until payment has been sent with tracking number.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Rapid recovery collected money on my behalf and was paid jan * 2014. They have not honored our contract and have not paid me. They further more are not being responsive to getting this resolved and are using every stalling tactic imaginable to avoid dealing with me. They have held $6000 for over 112 days and counting with no end in sight.Desired Settlement: Paid in full. Refund partial commission due to unlawful holding of money due by contract.

Business

Response:

Please provide your Business name, client number and name of the debtor you are referring to so this can be researched.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Rapid Recovery Solution, Inc. is a collection agency that has collected payments from patients that we submitted to them starting in August, 2011, but have not sent us any payments in over a year's time. On 07/**/14, we rec'd an Activity Report that shows they collected $9, 133.39. We haveonly rec'd $2,717.82 from Rapid with the last payment being on 02/**/13. When we call Rapid, they do not respond or call back. We are told that only [redacted] can help us. I have only been able to reach [redacted] once and that was in July, 2014. Which I was informed that our account had a hold on it by mistake and he would be sending out payment in full that week. We are still waiting for that payment. Now when you call, there is not a person on the other end answering the phone, but a message stating to leave your message and they will get back in touch with you. This has not happened. We have also sent emails (numerous times) to the president of the company (John) requesting we be called back with answers. We are still waiting - no response. We emailed another person [redacted] requesting a new activity report and his response was "I cannot assist you with this" - when I responded and ask who I could get to help with this - again no response. I then left another message to please contact us that I wanted to resolve this between us, but if not I would have to take further action. Still no response. There is no way to know how much more they have collected and owe us at time, since we can't get a response. Our agreement w/Rapid was that they would receive 25% of all collected amounts. At this time, they are getting 100%. I've never dealt with such an unethical company or persons.Desired Settlement: Want to be paid in full for the amount they have collected that is due us.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: We hired RRS to collect from customers of ours that owe us money. We received confirmation from RRS that they have received payment from the customer. We have asked several times when we can expect payment for this and were told that "we were a pain and would never get payment."Desired Settlement: We want the money that we are owed from RRS. At this point we will not accept paying any of their fees as they have clearly violated their contract with us.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID[redacted].Sincerely,[redacted]

Review: Around Fed **, 2014 [redacted] hired Rapid Recovery in order to collect back maintenance fees that are owed to the building by the tenants. We have paid Rapid Recovery over 3000.00 and we have not recieved any results or even a reasonble explanation from them. We were able to get in contact with Rapid Recovery three times through email only and in those emails they are constantly telling us that they need more information. We have provided them with as much information as they have asked for and yet they wont even answer our phone calls.Desired Settlement: [redacted] would like a refund or results.

Review: Rapid Recovery Solutions collected money from my client the end of March 2014 in the amount of $1,200.00. However, have not forwarded my portion of the collection amount. I have made several inquiries and requests to forward the settlement amount to my office. To date, I have yet to receive my portion of MY client's settlement amount for services rendered. I have been told numerous times it was being processed and keep getting referred to other people in the company. They have confirmed receipt of the settlement amount of $1,200.00 back in April 2014. Now they are refusing to answer my calls, return my voice mails and return email communication.Desired Settlement: I want payment in full of the $1,200.00 settlement amount, cease collection on all client's I referred to them for collection services and sanctions against the company!

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,