Rapid Recovery Solution, Inc.

Review: To whom it may concern:

I placed an account with Rapid Recovery Solutions regarding the collection of an amount owe to me in the amount of over $5,000 back in 2010. Rapid Recovery Solutions took the file and started the collection process. In February of 2011, I received a check for $180. Then in January 2012 I sent an email (I could provide a copy of the emails if necessary) to Rapid Recovery Solutions requesting information on my file. No information was provided but I was mailed a check for another $180 but no statement. In November of 2012, I requested again information on my file and again they mail me a small check amount but again no statement. In June of 2013, again I requested a statement of the amount collected and Rapid Recovery Solutions reply was “The debtor has been making very small monthly payments on the judgments. I’ll check with accounting on your file and to see if any payments are due to be sent to you.” Again no statement is provided of the amount collected. I requested again a statement and this is their reply “This judgment debtor has never made payments as high a 100 a month, when you get the statement it will reflect the debtor’s payments.” Again no statements of how much it has been collected. Only e-mails with very little information and no statement. Again in December of 2014, I requested information on my account. I called the office and sent e-mail and no response. A few days later I received a phone call from [redacted] from Rapid Recovery Solutions. He informed over the phone that the file has been closed due to inactivity from the debtor. I told him fine if that is the case just sent me the information in an e-mail. He agreed to that. But here is the e-mail response “Your file placed against [redacted] has been closed at RRS.”

Can you believe that? He again refuses to give me a statement of the collections. Not sure why but it looks very suspicious to me that they are refusing to account for the amount collected. On January *, 2015, I sent [redacted] this e-mail “I don't know how many times I have to ask for a statement. As you can see in previous emails I have requested many times before a statement that shows amount of money collected and how much is remaining. Not sure why you are not sending me a statement. You sent me an email saying that my file has been close but no statement. This is highly unprofessional, and if you are not willing to cooperate, I will file a case with the Revdex.com. I am entitled to a statement and you are clearly refusing to send me a statement. Your services were not free. Thank you for your attention to this matter and I hope to hear from you soon.”

Today, January **, 2015 I have received no response from Rapid Recovery Solutions. Can you help me get a statement of the collections? [redacted]Desired Settlement: Provided statements that reflect amounts collected, when it was collected, and fees charge for collection.

Consumer

Response:

At this time, I have been contacted directly by Rapid Recovery Solution, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[I received an email from [redacted] has been out sick forquite awhile now, but he sent you an email on 12-**-14. He stated in the emailthat your case has been closed. " My reply to that was "These e-mails are useless. What I want is a statement reflecting how much money has been collected out ofthe total amount. When was the last time your company collected any money? I'm entitle to a statement. I have not received a statement since 2011 and itis now 2015. Highly unprofessional way to conduct business. An e-mail tellingme the account has been close without any documentation is not solving theproblem. Shame on you for refusing to provide a statement. I have asked repeatedlyto no avail. " and [redacted] reply was "When [redacted] gets back in I will have him handle your case." That was on January **, 2015. After that I have no heard anything from them.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was awarded a settlement on January [redacted], 2015 from a debtor the RRS lawyer emailed me stating once the check clears it usually takes 30-60 days for remittance. According to my attorney, the check cleared January [redacted], 2015 and he sent them the check immediately within a week and also sent me confirmation that it cleared. It had been 90 days since the check cleared and being held by someone there and they haven't responded to my emails or phone messages or offer any updates. I have not heard from them since January via email. I paid for their service and they have subtracted their percentage of my settlement. Please send my settlement check, I know how much I am expecting, It is way past 60 days.Desired Settlement: I want my settlement check sent to me now.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted]. I have sent 5 emails and left voice mail messages.Sincerely,[redacted]