Rapid Recovery Solution, Inc.

Review: Rapid Recovery Solutions Collection Agency collected funds from a slow paying customer of ours.

Collection Agency has failed to pay our company our share of the collection.

We have made several calls and e-mails without any response from the company.

Anyone who hires this collection agency will need another collection agency to collect what is owed from them.Desired Settlement: pay us the money that we are owed

Business

Response:

Please provide your client information so we may intelligently respond to your allegations.

Review: I contracted RRS several years ago to collect monies owed to me by a Stock Broker as part of a [redacted] claim. The Stock Broker lives not far from RRS. Suit is [redacted] v [redacted]. Initial activity was good but that was 7 years ago. I have been provided no updates on the suit and have sent two letters via certified mail telling them I have fired them and want all of the files retuned to me along with the $750 that they have on account for me ASAP. I have talked to Sam F[redacted] several times and he has promised to get these materials back to me but nothing.Desired Settlement: Refund of my $750 and return of all files pertaining to my case so I can engage another company to collect monies owed to me via the Lawsuit

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: This company collected $2035.00 from one of our patients we put in collections but they kept all money. They were contracted to collect 30%, they collected but never sent us our share. They do not respond to any calls or emails we send them [redacted].Desired Settlement: Our portion of $2035.00 that they collected less 30%.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Rapid Recovery Solutions collected a debt on my behalf, of $4800. Under contract with them, RR is entitled to retain 25%. RR has held the collected funds since October, 2013 and refuses to give me my 75%, being $3600. Rapid Recovery does not return my calls demanding payment. Rapd Recovery does not return my e-mails demanding paymnet. There have been six calls, and four e-mails to various persons in the organization. None has been returned, since January *, 2014.Desired Settlement: I want the $3600 of my money wire transferred to me immediately, or sent by courier, as a cashier's check payable to me.

Business

Response:

Your Client number is [redacted], the debtor number is [redacted]. This information can be found on your claim acknowledgement. Your sales rep is [redacted]. Unfortunately, your payment is not due for remit until the end of January. Thank you for your business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an e-mail from a person named [redacted] on October **, 2013. In this e-mail [redacted] indicated that the funds would be held for 60 days. My e-mail to her of October **, 2013 clearly stated that my understanding was payment had been received by Rapid Recovery on or before October **, 2013. Following her e-mail of October **, 2013 I called to complain as this hold peiod was not known to me when I enlisted Rapid Recovery's services, and I was shocked.

60 days from even as late as October **, 2013 would mean the money should have been remitted to me on or before December **, 2013. Please see attached screenshot of my e-mail to [redacted] of October **, 2013, and her response via e-mail of October **, 2013.

No one has communicated with me, responded to my e-mails or returned my many calls since the end of October, 2013.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do not disclose private financial details to 3rd parties. My admission that we collected the funds are all you need as proof they paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You have admitted in a public and binding forum that you have collected funds on my behalf. You have also publicly stated that you are refusing to disgorge the funds owing to me since you collected the funds in October of 2013.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We asked Rapid Recovery Solution, Inc (RRS) to collect an account receivable for our company. Over a year ago the only statement we received showed they had collected part of the money due but have yet to pay a dime. On November **, 2014, they said they showed the account had been collected in full and we should be receiving a check within 30 days. We have yet to receive payment. When they do answer the phone we are told the CFO is the only person controlling payments and we will need to talk to him. The only problem with that is he is never in and does not return phone calls or emails. They are completely non-responsive.Desired Settlement: Immediately pay us as agreed.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I contracted with Rapid Recovery Solutions to collect debts owned to me from several different people in September 2012. They sent me a summery report of collections in 2/** stating collections received of 859.16. Of witch I am supposed to receive 62% equaling 532.68. I have called them between 40 and 50 times leaving messages for [redacted], sales rep, and [redacted], accounting rep. Only one call was returned in April by [redacted] saying he would get the issue taken care of. I have heard nothing back after leaving several more messages.Desired Settlement: To receive the money owed to me per agreement of $532.68

Business

Response:

A check was cut and has gone un-cashed. I will stop that check at my expense and send a new one out today. Thank you for your business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am sending you this e-mail in regards to my case with you ([redacted]). I received payment from rapid recovery today 7/**/13. Thank you for your help in this matter. [redacted]

Review: We placed an account with Rapid Recovery Solutions. After being initially helpful before we signed up for their services, once we signed up we were not able to communicate with them. We received via fax an "account release form" from them where the contract language appears to have been altered after we signed it. We have left countless voicemails for them and they have not contacted us. We placed the account on December **, 2014. We are writing this message on May **, 2015.Desired Settlement: We wish to withdraw our account placed from Rapid Recovery Services without any fee or penalty.

Review: We submitted a collection this company and they did a good job on recovering the debt. They have failed to pay us on the collection per our contract. They collected the funds from the debtor over 45 days ago. It was paid by the debtor in October. At the end of October they said it was scheduled to go out in November. They dodge us when we call saying "we will look into it" but we never hear back. Or, they don't respond to most emails. And, they claim the person in charge of payments are on "vacation." We also looked them up on "[redacted]" and there are numerous similar situations where they reportedly keep all of the money collected, don't notify customers of collections keeping all the money.Desired Settlement: They owe us 75% of the $9000+ collection. They are contracted to keep 25% and send us 75% but they have kept 100%! They told me not to threaten them when we ask them to fulfill the contract. And will have their in house legal team contact me? Please do. Ask them to have their attorney contact me asap so we can discuss. Or, consider actually paying us too! thank you very much! [redacted]. this is on the Tappero collection.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I hired Rapid Recovery Solutions, Inc to collect on an outstanding account. They have collected more than $1400.00 from the debtor and have sent to me 340.00, about 12 months ago. I have called Rapid Recovery Solutions, Inc 3 times, emailed 11 times requesting my money. At this point I do not believe that they have any intention of calling me back or remitting payment.Desired Settlement: Send to me the money they have collected and a detailed statement of activity.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Rapid Recovery Solutions Inc. is a collections agency that has failed to forward my portion of settlement money collected on June **, 2014. RRS had advised that 60-90 days is required to clear collections action and I have waited more than 120 days for money to be released. RRS has ceased to respond to my emails inquiring about the money, the status of the account and other collections from same account.Desired Settlement: forward $734.08 due to me and an accounting of the status of my accounts.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: We hired Rapid Recovery Solutions, Inc to collect on outstanding accounts. I was working closely with our account manager and was informed at the beginning of January that $1200.00 had been collected from the debtor and that our portion of the $1200.00 would be remitted after February **, 2014. I have called Rapid Recovery Solutions, Inc 4 times leaving, messages all 4 times for the same person, and have not received a call back. At this point I do not believe that they have any intention of calling me back or remitting payment.Desired Settlement: It is imperative that they comply with their contracted responsibility, which is to pay our office the total balance less their fee.

Business

Response:

Our contract does not state we will remit immediately upon collection. Normal remit is 60 to 90 days after we collect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the company is incorrect, the documentation doesn’t state anything regarding the remittance time and quite frankly, the name and number I received to talk about distribution has not responded to any of my telephone calls to let me know that there would be delay of 60-90 day. Furthermore, my account representative notified me that we would receive remittance after 30 days; he said our payment would be sent after February **, 2014.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All of that being said, your representative gave a date and didn't say anything about funds being cleared etc. Provide a date that the funds will be received by my office, keeping in mind that we are already almost 60 days out of the original date given.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I do not have an estimate, once they are ready you will be paid without delay.

Review: RAPID RECOVERY SOLUTIONS WAS HIRED BY US TO COLLECT FROM TENENTS THAT OWE US(RT 78 SELF STORAGE) MONEY. THEY HAVE COLLECTED $1507.11 FROM THE TENENTS AND HVAE NOT SENT THE MONEY TO US.

THEY REFUSE TO RETURN PHONE CALLS AND EMAILS.Desired Settlement: WE WANT THE MONEY THAT IS OWED TO US THAT TOTALS %1507.11 TO DATE

Business

Response:

[redacted]

I apologize if the communication hasn't been clear but your portion is $934.41. The payments get sent to us from many Attorney's and collection venders and we remit on a monthly basis. Your 1st remit is due in Oct and based on the payments we have you can look for a check every 30 days. Thank you for your business and I look forward to cutting you many checks in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Why has this taken so long? The first payment you stated was for Dec. 2012 and the next was Feb. 2013. We have numerous emails that were sent to your company with no response, and have left many messages via V/M, again with no response. We finally hear something after contacting the Revdex.com. Also we have stopped getting the monthly statements from your company. The last statement was dated July **, 2013. Due to the situation we have stopped entering new accounts.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], either deal with us directly or only through the Revdex.com not both. It is a waste of time and resources. Please advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The responses in the previous email were from months prior to filing anything with the Revdex.com. We went to them only after we received no responses from people at Rapid Recoveries.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: To whom it may concern,

On November **, 2012 this firm contracted with Rapid Recovery Solution (the agency) to collect debts from the firm’s past due accounts. The contract stated that the agency would collect a commission of 25% on each debt collected; however, the agency demanded a 38% commission once payment was actually made directly to our office.

Following this change of terms, on December **, 2012, the firm canceled and terminated its contract and principal-agent relationship with the agency by sending a termination letter by certified mail. The letter was received and signed for by Rapid Recovery Solution on December **, 2012. The agency advised that it had received the termination letter and would continue to send our office invoices for any commission owed on the accounts.

On April **, 2012, our office was notified that Rapid Recovery Solution had continued to contact and collect from clients without our office’s knowledge or permission. The agency actively collected $178.00 from one client on April **, 2013 and $300.00 from another client on March *, 2013. We contacted the agency to again inform them that they are no longer an agent of this firm. Our firm also requested the remaining balance after the agency’s commission. The agency refused to send any monies collected and advised that it would continue to actively collect on the firm’s behalf despite the termination letter received by Rapid Recovery Solution.Desired Settlement: We respectfully request that all monies collected by Rapid Recovery Solution after December **, 2012 be returned to this office. As Rapid Recovery Solution is no longer an agent of this office, we also request that they be estopped from contacting, collecting or acting on this office’s behalf at any time in the future. We request that a formal complaint be made to any other government agency requiring notification of the above referenced incident. Lastly, we request any such other and further relief that this office may seem just and proper.

Business

Response:

In order to stop the collections, you must pay the outstanding balance owed. Please advise when we can expect payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Review: RRS was contracted to collect owed funds from a former client and remit payment to us after deducting their fee. Contract also stated that we would be contacted every time a payment was received from the client. After countless emails and voice mails, there is no definitive answer from RRS as to when the funds would be remitted. Per the former client, a total of 4 payments have been made to RRS. No contact has been made from them to make us aware of these payments or to let us know when they would be received. When calling the business, we are directed to the voice mail of [redacted] in [redacted]. No one has ever spoken directly to ** even after numerous messages left for him. He has only responded to 1 email out of the many sent to him. The contract signed never mentioned any sort of waiting period before receiving remitted funds. Also, they forwarded our contract to the client with another client's information "crossed out" with a marker, though completely legible. When we pointed out this HIPPA violation to them, they said "it was crossed out".Desired Settlement: We want the owed fees remitted to us at the predetermined rate and then we wish to terminate our contract with them.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: In December 2012, I contacted [redacted] from Rapid Recovery Solutions, Inc to pursue collection of some long overdue accounts with a total value of just under $10,000. In June of 2013, one of the debtors called me to tell me that they had paid the bill to Rapid Recovery in Feb. 2013. I immediately contacted Rapid Recovery looking for reimbursement. At first, they acknowledge collection of at least one debt in the amount of $1,300, they were totally non-committal about reimbursement to me. On or about July *, 2013, a representative of the company indicated that a check would be forthcoming if it had not already been sent. We have received nothing and now they will not respond to any of my emails.

Since they have not given any status report on any of the other claims, I am under whether they owe me additional monies or not.Desired Settlement: I would like Rapid Recovery to reimburse me for that which they have already collected and turn the remainder of the files back to me.

Desired settlement: Pay what they owe

Business

Response:

your client number is [redacted]. You are correct, we collected on this file and the remit check has not been cashed. I issued a stop payment on it and a new check will go out this week. Unfortunately, this is the only file we have collected on to date. Thank you for your business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I sent Rapid Recovery $950 to pursue a collection for me. They lied to me, stating that they were waiting for the courts to get through their caseload. After months and months passed by - I decided to call the court magistrate office myself. To my astonishment, the case had been closed.

Reason? Failure to prosecute. The lawyer never showed up!

Long story short, I'm not impressed. Only now am I seeing dozens and dozens of similar complaints about Rapid Recovery online, from [redacted] to [redacted] and more...

At this point, I want a refund for the $950 for all the time wasted, while I was told over and over again that the courts were handling this, I made one call to the courts and got all the info I needed...Desired Settlement: Refund. $950

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: My company is a healthcare provider in Florida. We found RRS online and found them to be helpful and responsive initially. We have been givingthem account to collect on for over 2 year. Approximately $250,000 worth of patient accounts has been handed over to RRS. We have only seen 2-3 reports and payments from RRS in this time. They send acknowledgement faxes when they recieve and add patient accounts to their collections efforts, but they never communicate a monthly statement or payment back to us. EVER.

Now I have been trying to reach someone other than a salesperson for over a week, and I NEVER get called back or emailed back. Even When I try the "new contact" link on the RRS website. This is the same link that I initially contacted RRS to setup the new account. Seems they are ever so eager to add you and your debtors, but are IMPOSSIBLE to reach after the fact and they NEVER pay. The only time we do hear from them (somewhat regularly) is when a patient pays us my mistake. They are quick as lightening on the phone to us to get their portion of the payment!

This is not how business is conducted.

We have no way to know what they have collected from our debtors. We can not reach them or get anyone to reply to calls and emails.

What does the Revdex.com NY suggest?

[redacted]Desired Settlement: Send us a current statement of accounts! And a check! Then start sending us one on the [redacted] of every month. You know, just like a normal responsible business.

Business

Response:

I'm assuming this is old because we resolved this already, if I'm wrong please contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This is NOT resolved. Its been 2 days since I heard from ** at RRS. No report of accounts, no check number, and no payment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is a bold face lie. I can provide all the proof that we sent him detailed excel spreadsheets of his file and a check. He emailed us today 3/**/14 at 10am confirming he received the reports and the check but upset that we only collected a small amount of his his files. This is harassment and slander.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have turned over $300,000.00 in patient accounts to this company. Its true, they did FINALLY just send a report and a check for $800. Only after I called and emailed and then complained did I ever hear back from anyone at RRS. Its been 1 YEAR since we recieved the last report of accounts. And I went through the same ordeal to fnally reach anyone then. And now this, accusation of "[redacted]". Wow, I am speechless. This firm is holding onto our money. The spreadsheet reveals $20,000+ collected. We have only recieved $800!!!! I would attached the spreadsheet to this response but I believe it would violate HIPAA laws about patient confidentiality.

I will learn from this obvious mistake by choosing RRS.

They seem to think its their money and seem to have no intention of ever paying us.

This company should be investigated further. It [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was referred to RRS by my property management company to collect an outstanding debt. My initial contact with them was Sep-2015 and they were helpful in setting up my account. After a case manager was assigned, it became somewhat more difficult to reach him, requiring multiple calls and messages. My last contact was in Nov-2015 when I was informed that they had collected the first payment from the debtor. We discussed a plan for going forward and he was to contact me after the end of the year (2015). Starting in mid-Jan and through Feb-2016, I made many attempts to reach him by email and leaving phone messages; I never got a response. I made one last attempt by contacting their attorney who originally set up the account. I asked for an update on the actions they've taken and the results, as well as payment of funds collected so far, but I received no response from that either. It was at that point I looked them up on Revdex.com.org and found that they have an "F" rating and a pattern of complaints similar to mine.Desired Settlement: I would like a full report on the actions they've taken regarding my account and the results, a plan for collecting the outstanding balance, payment of what they've collected so far (less their fee), and a commitment to respond to future contacts within a reasonable time.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: We have placed two accounts for collection with this agency Rapid Recovery Solutions, Bohemia, NY during December 2014. The first account was $6,800 and the second account was $20,000. We have also paid $2,850 for initiating suit action on these accounts. The $2,800 payment was sent to their [redacted] account [redacted] on [redacted] March 2015. During April we were told that the first debtor was ready to settle for $3,400. We agreed with the settlement and sent a confirmation email on [redacted] April 2015. After that it has been over 80 days and still they have not remitted the money to our account. Also they did not file any suit against this debtor 1. So they have to also remit $950 that we paid for initiating suit against debtor 1. Rapid Recovery has been pretending that they filed suit against debtor 2. We checked in the state of Vermont (debtor 2’s state) but there has been no suit filing against debtor 2. When asked about this, Rapid Recovery sent us an “Affidavit” which is not what we asked for. We wanted to know the doctet/case number if they have filed a suit and also full details of attorney. In the email Rapid Recovery sent us had a name of “Stephen M. R[redacted]” as an attorney. We checked and found that there is no attorney with the name “Stephen M. R[redacted]” licensed in the state of Vermont. Rapid Recovery is trying to be evasive in their replies and not providing the right information and not remitting the amount collected on our behalf. Totally Rapid Recovery has to pay us $2,850 that we paid for suit action and also $2,533 (ie., $3,400 less their agreed commission of 25.5% which is $867). In total Rapid Recovery owes us $5,333.Desired Settlement: Rapid Recovery Solutions have to settle the money that they owes us $,5333 since they had collected the money from debtor 1 on our behalf and did not file any suit against debtor 1 and debtor 2.

Review: We have hired Rapid Recovery Solution in order to collect money that was owed to us from one of our customers. After following-up several times with them they finally told us (by email) that they have reached a settlement with our customer and that they will send us our money but they were just waiting for the check from the customer to clear the bank before they can send us our money. This was a few months ago and we have yet to receive any money from them and they have not answered any of our emails or phone calls since that time. Are we going to have to hire another recovery company to go after this recovery company in order to get our money? This is totally unacceptable that they do not even bother to answer us.Desired Settlement: Send us the money that they owe us.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]