Rapid Recovery Solution, Inc.

Review: We have hired Rapid Recovery Solution in order to collect money that was owed to us from one of our customers. After following-up several times with them they finally told us (by email) that they have reached a settlement with our customer and that they will send us our money but they were just waiting for the check from the customer to clear the bank before they can send us our money. This was a few months ago and we have yet to receive any money from them and they have not answered any of our emails or phone calls since that time. Are we going to have to hire another recovery company to go after this recovery company in order to get our money? This is totally unacceptable that they do not even bother to answer us.Desired Settlement: Send us the money that they owe us.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: We have placed two accounts for collection with this agency Rapid Recovery Solutions, Bohemia, NY during December 2014. The first account was $6,800 and the second account was $20,000. We have also paid $2,850 for initiating suit action on these accounts. The $2,800 payment was sent to their [redacted] account [redacted] on [redacted] March 2015. During April we were told that the first debtor was ready to settle for $3,400. We agreed with the settlement and sent a confirmation email on [redacted] April 2015. After that it has been over 80 days and still they have not remitted the money to our account. Also they did not file any suit against this debtor 1. So they have to also remit $950 that we paid for initiating suit against debtor 1. Rapid Recovery has been pretending that they filed suit against debtor 2. We checked in the state of Vermont (debtor 2’s state) but there has been no suit filing against debtor 2. When asked about this, Rapid Recovery sent us an “Affidavit” which is not what we asked for. We wanted to know the doctet/case number if they have filed a suit and also full details of attorney. In the email Rapid Recovery sent us had a name of “Stephen M. R[redacted]” as an attorney. We checked and found that there is no attorney with the name “Stephen M. R[redacted]” licensed in the state of Vermont. Rapid Recovery is trying to be evasive in their replies and not providing the right information and not remitting the amount collected on our behalf. Totally Rapid Recovery has to pay us $2,850 that we paid for suit action and also $2,533 (ie., $3,400 less their agreed commission of 25.5% which is $867). In total Rapid Recovery owes us $5,333.Desired Settlement: Rapid Recovery Solutions have to settle the money that they owes us $,5333 since they had collected the money from debtor 1 on our behalf and did not file any suit against debtor 1 and debtor 2.

Review: I was referred to RRS by my property management company to collect an outstanding debt. My initial contact with them was Sep-2015 and they were helpful in setting up my account. After a case manager was assigned, it became somewhat more difficult to reach him, requiring multiple calls and messages. My last contact was in Nov-2015 when I was informed that they had collected the first payment from the debtor. We discussed a plan for going forward and he was to contact me after the end of the year (2015). Starting in mid-Jan and through Feb-2016, I made many attempts to reach him by email and leaving phone messages; I never got a response. I made one last attempt by contacting their attorney who originally set up the account. I asked for an update on the actions they've taken and the results, as well as payment of funds collected so far, but I received no response from that either. It was at that point I looked them up on Revdex.com.org and found that they have an "F" rating and a pattern of complaints similar to mine.Desired Settlement: I would like a full report on the actions they've taken regarding my account and the results, a plan for collecting the outstanding balance, payment of what they've collected so far (less their fee), and a commitment to respond to future contacts within a reasonable time.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 5/**/14 our practice [redacted] contracted Rapid Recovery Solution, Inc. to recover $715.04 owed to our practice by a patient [redacted].. At that time a placement form/agreement was completed giving Rapid Recovery authorization to proceed at once to collect on this account...The agreement stated that any contact or payment from the debtor would be reported to us immediately... On 7/**/14 I called [redacted] the person handling this account.... I was told that one month prior on 6/**/14 the [redacted] account was paid in full..We had not been notified of any such contact or payment....[redacted] then informed me that we would be paid $443.32 on this account within 60-90 days...I waited the full 90 days before calling to check on the status of this payment ...I left numerous voice mails in addition to e-mails with no response...I finally was able to contact a sales representative by the name of [redacted]...I was then told that [redacted] ,head of the financial department, would be the person I needed to contact as he was the person who cut the checks....I then left messages and sent e-mails to ** regarding the amount owed to us by Rapid Recovery with no response... On 10/**/14 I spoke to a receptionist and obtained the name and e-mail address of the [redacted] of Rapid Recovery, [redacted]...I was told that he is an absentee [redacted] and could only be reached by way of e-mail...I then proceeded to send [redacted] an e-mail explaining the situation to him... once again no response ...On 10/**/14, I discovered that Rapid Recovery was no longer in business at the address they had given to us and there was no forwarding address...We are still owed $443.32 from Rapid Recovery Solution, Inc. ...The practices of this company are totally unethical.Desired Settlement: We now expect payment on this account for the full collected amount of $443.32 by way of bank check

Review: HIred these people to collect on a debt,which acording to original debtor they have collected, they have no remitted to me the customer any funds. Repeatedattempts at contact via phone and internet go unresponed to.. I have documentation from them for some collection activityDesired Settlement: send me my money

Review: Our dental practice sent RRS several thousands of dollars in past due accounts starting in Aug 2012. We have only received a few checks since the first account was faxed to their business. It took six months to receive my first check. Every check we were sent had to be requested more than once. The agency also does not include pertinent information with the checks we are sent. One of our patients paid their account which was $ 2300.00 on March ** 2013. As of today we have not received payment and I have sent several emails with no response. The contract that I signed states that our practice will be notified of all debts paid to them. They have not honored the very contract that they had us sign. We also gave them $850.00 to pursue a judgement against a former patient. Several months later the only information that we have received is that they are pursuing legal counsel that can file paperwork against the former patient. I use a third party so I can spend my time managing a high volume pediatric dental practice. So far they have produced little for their efforts and I have had to pursue them as persistently as they are collecting on our debtors. They need to be held accountable because they are taking horrible advantage of a small buisness that is already several hundreds of dollars in debt to them. They are holding our accounts hostage and threatening our practice if we pull our accounts.Desired Settlement: I would like to ensure that they are following ethical business practices. I also would like a refund for the $850.00 we paid to pursue legal action on 3/**/2013, as well as the return of our remaining accounts. This business does not deserve our business and and should be held accountable for the horribly mismanaged accounting.

Business

Response:

I'm not sure what you are asking us to do. Our ability to effect collections on consumers accounts is limited by the FDCPA. As far as the legal money, if you would like to stop, we can refund the unused portion. We recommend you stay the course. Collections is a very slow process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand that the collections process is slow and there are limitations. My complaint stems from your practices of not paying the amount that a client has paid you for months. Patients have called and emailed me proof of their payments and I still haven't received payment from the amount sent to you in March! RRS also does not give a detailed record showing when the money was paid/received . The Legal action you are speaking about is over 6 months old. I have yet to be contacted by a " local attorney" to breif me on our case. Where is any proof of any action taken to the court? I don't think any legal action has been taken. How do we know if anything has been done for our $850.00 if I have yet to see one document filed in our local court system. RRS needs to be checked into, our practice has been taken advantage of and cheated out of money collected months ago. One of our accounts paid on March **, 2013. We never saw the money from that collection. I want all accounts released and $850.00 returned from legal action that has not been confirmed through any court system in our jurisdiction. I am not going to "stick it out " with a buisness with such questionable practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

These are baseless allegations and an obvious attempt at slander and scamming of my organization. This will not be taken lightly. Please see the attached proof that the account has indeed been placed with an attorney and legal action has proceeded and also that we have communicated these fact to this client. If you continue to harass my staff or the attorney of record with the file, we will be filing a lawsuit against you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not slander to expect a buisness that you are paying to give you a detailed account of money you collect from our practice. Once again as of 7/** /2013 we have yet to see the money collected from a parent on March **,2013, or any other accounts. The reports that are sent are only showing codes of their status. Not the dates or amount that will be sent to us. I feel that this buisness now feels as if they no longer need to pay us for money they collect since I filed the complaintand no longer send anymore client accounts. The last communication I had was that a check would be issued but it never arrived. This FACT actually proves my complaint is valid and not slanderous in nature. I have moved on to another company, and have learned a costly lesson. I don't agree with the buisness keeping my old accounts or the money from the [redacted] account, but I am able to get past that fact if the unethical buisness practices of this company are brought to your attention so that another buisness will not have to make the costly mistake.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted]. engaged Rapid Recovery Solution to collect a debt on September **, 2014. We were notified in October 2014 the the collection had been settled and should be receiving 75% of the collected debt per our signed agreement. I was told by [redacted] the we should receive our check in bout 60 days. [redacted] gave me **'s email since he would be the one to disperse the check. I have sent repeated emails and made phone calls to all the people I had contact with and cannot get returned emails or phone calls.Desired Settlement: [redacted] wants [redacted] to honor the signed agreement and deliver the money due us immediately.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been working with this company for several years to try to collect money from a previous business transaction. They asked for a deposit of money to be held for lawyer fees. In October they said I could take my remainder funds deposited and close the case if I did not want to continue. Since then it has been impossible to get anyone from the company to call me back. I just want my remaining money back and move on with my life.Desired Settlement: I want the remainder of my money I deposited sent back to me and have my case closed

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,

Review: Last December **,2012, I have authorized [redacted] Of Rapid Recovery Solutions Inc to collect unpaid rent of $ 2,200.00 from my tenant. I paidan upfront fee of $50.00 for " skip tracing and research". I agreed to pay 30 % of what would be collected. To this date I have not gotten an account activity report. I have sent numerous emails and voice mail messages to no avail.Desired Settlement: At least I expect an update /status of the collection process.If they have made the collection, I expect to get the rest of the money after deducting the 30 % service charge

Business

Response:

Unfortunately, we were unable to recover any money on this file. We are still working on it but if you would like to close, I will understand. I'm sorry we couldn't help you on this one.

Review: Used Rapid Recovery's services to a debt for a client I had in the amount of $4800. Worked with [redacted] to collect the debt. The debt was collected after 90 days. [redacted] informed me that I must wait 30 days to make sure all the funds clear the banks. After which I need to contact [redacted] to schedule the disbursement of the funds. After a year and half I have yet to speak to [redacted]. I've tried various communication methods: email and voice mail with no response. Every time I call everyone I speak to can verify that the funds are collected but it ends with only [redacted] can send money to me.

I sent a letter to the Attorney General who redirected me to the Revdex.com of New York.Desired Settlement: I would like the funds I'm owed.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have an agreement with rapid recover solutions. They collected money from my clients and never paid me my part. I have tried to contact them via email, letters, phones calls, voicemails and I have not heard back from them to resolve this matter.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hired RRS to collect a rental debt in 2012. They were unable to collect any money without legal resource. Paid $800 in Feb 2014 to start legal proceedings against debtor. Consistant requests for status of collection or information pertaining to the current status are not addressed. [redacted] says he will get back to me with a status but never does. It has now been 9 months with no update on the case.Desired Settlement: I want to know the status of my case. Very unresponsive.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I contracted with Rapid Recovery Solutions on May **, 2014 to handle a collection for our company. The funds were collected from the debtor in June, and to date we have not received any funds from Rapid Recovery Solutions. I have been given a constant runaround from this company. Several times I was told I was being transferred to the department or person handing the distribution of funds and once transferred no one has ever answered the phone. As of late I cannot even get an [redacted] to answer the phone. Calls go to voicemail, and no one ever calls back.

I think this company is a sham! They do a good job collecting on bad debts, but the efforts only benefit Rapid Recovery Solutions. I think having to wait six (6) months after collection of a debt to receiving funds is absolutely ridiculous! But what's worse is that I still have not received a dime from this company. How are they allowed to stay in business operating in this fashion?Desired Settlement: I want what is rightfully mine from this company, Rapid Recovery Solutions.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: We signed a contract with Rapid Recovery Solution to help us collect money owed to us for tuition at our day care. We received a report from Rapid Recovery in March 2014 showing money that they collected over the period of Jan. * - March *, 2014. They never sent us a check even after several phone calls. We have also called asking for updates on what has been collected since March 2014 with no response. We have left voicemail messages with no response since March 2014 until the present. No one ever answers the phone. Repeated phone calls are never returned, in fact, they seem to have disappeared. They still have a website online and voicemail. We would like some kind of a response and explanation from them.Desired Settlement: We would like Rapid Recovery to call us with an explanation and update us on the progress they have made with collections.

Review: Rapid Recovery Solution, Inc. (RRS) collected the money that a customer owed to our company and kept all of it.

We placed the customer in collections with RRS on 11/**/2013. The customer send a check to RRS on 11/**/2013 that cleared the bank on 11/**/2013. RRS said we would receive the funds after 90 days, but despite multiple phone calls and emails they never forwarded the money.

We have proof from the customer's bank what day the check cleared.

It is unethical to collect money and then keep it. They broke the contract by never submitting the money to us and have no right to keep any fee for a service that was not completed. They stole from us.Desired Settlement: We request RRS to submit the full sum that they collected from our customer, because we had to hire another collection agency to get the money from RRS.

We request a check in the amount of US$15,225.00 immediately after waiting for 18 months.

I submitted claims a few years ago with Rapid Recovery Solutions. They were very adamant that they would get the money from my customers that owed me and I would get paid. It was years later and still I never received anything from Raid Recovery Solution. I was going to look into another company taking over the job. I spoke with one person on the phone and they said if I didn't receive anything, then they never collected the money. I am in the process of switching owners of my business so I sent emails out to those clients that still owed me money and were in the collection process. One of the clients responded that she had to pay back the thousands of dollars they owed to me. They took it right out of her paycheck at work. She has agreed to find me a copy of that information. I NEVER saw A DIME from that or got anything even saying that they paid their debt! I have been trying for two months now to get in touch with Rapid Recover Solution regarding my payment. No one ever answers the phone, just an answering machine. I have left message after message and yet I have received no response. The company claims that it is lawyer based and they follow all of the practices and they get customers their money. That is when I went online and saw all of the reviews. It looks as though I was ripped off thousands of dollars. I would like an immediate response from Rapid Recovery Solution. Please email me immediately and let me know how and when to expect my payment.

Review: We hired Rapid Recovery Solution to collect an aged debt in November 2013. After some correspondence and several unanswered requests we received an email from RRS in January stating that they received partial payment. Although we have requested multiple times that they pay us our 75% of the remitted amount, they have not. We are also not receiving any updated information on the status of our claim even after numerous requests. Whenever we call it goes to voice mail.Desired Settlement: We would like to receive the 75% of whatever they have collected which they owe us and we would like them to release us from the contract/account release form terms without penalty and without charging us 25% of any uncollected amounts.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Rapid Recovery Solution has been handling the collections portion of my business for the past year and a half. I have not received any payment during the entire time. Upon reviewing my first and only Account Activity Report, it appeared that money had been collected on my behalf. After unanswered emails and voicemails to different departments, I still cannot reach someone from Rapid Recovery to pay me what I am owed.Desired Settlement: Payment of funds due to my company.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Our business, [redacted], hired Rapid Recovery Solution to serve as our collection agency for delinquent accounts. The arrangement was that they would forward 62-75%, depending on age, of what they collected to us. We sent 43 accounts to Rapid Recovery and to date they have collected in excess of $19,000 and have not remitted any of it to [redacted]. They have stopped communicating, stopped sending reports and stopped answering emails or phone calls. The last statement we have is dated Dec 2013 at which point they had collected $19,238.30 We don't know how much additional has been collected but one of our customers has provided proof of monthly payments thru August 2014.Desired Settlement: We would like assistance in collecting the percentage of what was collected and is due to [redacted].

Review: I contracted with Rapid Recovery (case #[redacted]) to help collect a $75,000 debt. For several months the representative, [redacted], had put me off and then after obtaining a $2500 deposit, assured me the debt was being filed in court in Florida. It has been a year since I have received an update from this company, and I still have not received any funds. I would like to see if this has in fact been filed in court, and a copy of any garnishments issued, or a refund of the $2500 I paid for "services rendered".Desired Settlement: If the company did in fact file the court documents as promised, some sort of funds should have been collected by this point by seizing property. I would like to receive any funds collected and/or a refund of the $2500 paid to the firm.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]