Rapid Recovery Solution, Inc.

Review: They have failed to collect the monies owed me from [redacted] as promised and paid for. they refuse to return my calls and emails and will not speak with me when I call.Desired Settlement: I want my money [redacted] Stole from me.!

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Our company hired Rapid Recovery Solutions for collections services regarding a past-due customer account. Payment was made in advance for said services for future processing fees, drafting of a summons and complaint, filing legal documents, and any court appearances. After several attempts, contact was finally made with [redacted] and he said our customer had settled for an amount that would be remitted back to our company. He said we needed to discuss remittance details with [redacted], but every attempt at contacting him and [redacted] have failed since that conversation. We have not received correspondence regarding amounts owed to our company by Rapid Recovery Solutions, and are unable to write-off any of our customer's account due to the lack of information on their settlement. Rapid Recovery Solutions received payment for their professional services, obtained a settlement from our customer, and has neglected to provide any details concerning our purchase.Desired Settlement: We need Rapid Recovery Solutions to provide information concerning the amount of our customer's settlement, and remit payment for the amount settled for.

Review: We enlisted the services of this business to collect from a customer whose account was severely past due. We never heard anything else from the and never received a payment. Recently the customer we had turned over to them called to ask if they could still purchase from us and we told them they needed to pay their account first. They informed us that they had set up a payment plan with RRS and had paid them in full. I called RRS and spoke to the contact my customer had dealt with, who confirmed, they had made all payments as required and were paid in full. When I asked why we hadn't received payment, he said that was outside of his area with the company and emailed someone else and asked them to follow up on this. I did not hear back, so I have called them multiple times, and talked to numerous people, none of whom say they can help, and keep passing me off to someone else. None of those people have ever returned a call or email, of which there have been MANY. It si becoming obvious that they have no intention of disbursing the funds due to me, approximately $887 (50% of the $1774 my customer had owed).Desired Settlement: Pay me the money owed as per our contract.

Business

Response:

I apologize, you should have been informed your funds will be remitted after July [redacted]. Thank you for your business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],

It has now been ten days beyond the promised mailing date for the payment due to me. Can you please reopen this case for me? I find it absolutely amazing that a collection agency appears to be a bigger deadbeat than my worst paying customers.

Thanks,

Business

Response:

You should have received a check this week. Thank you for your business, it is appreciated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted],

The check finally arrived today, with a post-mark nearly 2 weeks after the date they originally said it would go out. You can now close this case. Thanks for your help and persistence regarding this matter, I am fairly sure we would never have seen a dime of it without your help!

Review: HIred these people to collect on a debt,which acording to original debtor they have collected, they have no remitted to me the customer any funds. Repeatedattempts at contact via phone and internet go unresponed to.. I have documentation from them for some collection activityDesired Settlement: send me my money

Review: On 5/**/14 our practice [redacted] contracted Rapid Recovery Solution, Inc. to recover $715.04 owed to our practice by a patient [redacted].. At that time a placement form/agreement was completed giving Rapid Recovery authorization to proceed at once to collect on this account...The agreement stated that any contact or payment from the debtor would be reported to us immediately... On 7/**/14 I called [redacted] the person handling this account.... I was told that one month prior on 6/**/14 the [redacted] account was paid in full..We had not been notified of any such contact or payment....[redacted] then informed me that we would be paid $443.32 on this account within 60-90 days...I waited the full 90 days before calling to check on the status of this payment ...I left numerous voice mails in addition to e-mails with no response...I finally was able to contact a sales representative by the name of [redacted]...I was then told that [redacted] ,head of the financial department, would be the person I needed to contact as he was the person who cut the checks....I then left messages and sent e-mails to ** regarding the amount owed to us by Rapid Recovery with no response... On 10/**/14 I spoke to a receptionist and obtained the name and e-mail address of the [redacted] of Rapid Recovery, [redacted]...I was told that he is an absentee [redacted] and could only be reached by way of e-mail...I then proceeded to send [redacted] an e-mail explaining the situation to him... once again no response ...On 10/**/14, I discovered that Rapid Recovery was no longer in business at the address they had given to us and there was no forwarding address...We are still owed $443.32 from Rapid Recovery Solution, Inc. ...The practices of this company are totally unethical.Desired Settlement: We now expect payment on this account for the full collected amount of $443.32 by way of bank check

Review: I have been working with this company for several years to try to collect money from a previous business transaction. They asked for a deposit of money to be held for lawyer fees. In October they said I could take my remainder funds deposited and close the case if I did not want to continue. Since then it has been impossible to get anyone from the company to call me back. I just want my remaining money back and move on with my life.Desired Settlement: I want the remainder of my money I deposited sent back to me and have my case closed

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,

Review: [redacted]. engaged Rapid Recovery Solution to collect a debt on September **, 2014. We were notified in October 2014 the the collection had been settled and should be receiving 75% of the collected debt per our signed agreement. I was told by [redacted] the we should receive our check in bout 60 days. [redacted] gave me **'s email since he would be the one to disperse the check. I have sent repeated emails and made phone calls to all the people I had contact with and cannot get returned emails or phone calls.Desired Settlement: [redacted] wants [redacted] to honor the signed agreement and deliver the money due us immediately.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Our dental practice sent RRS several thousands of dollars in past due accounts starting in Aug 2012. We have only received a few checks since the first account was faxed to their business. It took six months to receive my first check. Every check we were sent had to be requested more than once. The agency also does not include pertinent information with the checks we are sent. One of our patients paid their account which was $ 2300.00 on March ** 2013. As of today we have not received payment and I have sent several emails with no response. The contract that I signed states that our practice will be notified of all debts paid to them. They have not honored the very contract that they had us sign. We also gave them $850.00 to pursue a judgement against a former patient. Several months later the only information that we have received is that they are pursuing legal counsel that can file paperwork against the former patient. I use a third party so I can spend my time managing a high volume pediatric dental practice. So far they have produced little for their efforts and I have had to pursue them as persistently as they are collecting on our debtors. They need to be held accountable because they are taking horrible advantage of a small buisness that is already several hundreds of dollars in debt to them. They are holding our accounts hostage and threatening our practice if we pull our accounts.Desired Settlement: I would like to ensure that they are following ethical business practices. I also would like a refund for the $850.00 we paid to pursue legal action on 3/**/2013, as well as the return of our remaining accounts. This business does not deserve our business and and should be held accountable for the horribly mismanaged accounting.

Business

Response:

I'm not sure what you are asking us to do. Our ability to effect collections on consumers accounts is limited by the FDCPA. As far as the legal money, if you would like to stop, we can refund the unused portion. We recommend you stay the course. Collections is a very slow process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand that the collections process is slow and there are limitations. My complaint stems from your practices of not paying the amount that a client has paid you for months. Patients have called and emailed me proof of their payments and I still haven't received payment from the amount sent to you in March! RRS also does not give a detailed record showing when the money was paid/received . The Legal action you are speaking about is over 6 months old. I have yet to be contacted by a " local attorney" to breif me on our case. Where is any proof of any action taken to the court? I don't think any legal action has been taken. How do we know if anything has been done for our $850.00 if I have yet to see one document filed in our local court system. RRS needs to be checked into, our practice has been taken advantage of and cheated out of money collected months ago. One of our accounts paid on March **, 2013. We never saw the money from that collection. I want all accounts released and $850.00 returned from legal action that has not been confirmed through any court system in our jurisdiction. I am not going to "stick it out " with a buisness with such questionable practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

These are baseless allegations and an obvious attempt at slander and scamming of my organization. This will not be taken lightly. Please see the attached proof that the account has indeed been placed with an attorney and legal action has proceeded and also that we have communicated these fact to this client. If you continue to harass my staff or the attorney of record with the file, we will be filing a lawsuit against you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not slander to expect a buisness that you are paying to give you a detailed account of money you collect from our practice. Once again as of 7/** /2013 we have yet to see the money collected from a parent on March **,2013, or any other accounts. The reports that are sent are only showing codes of their status. Not the dates or amount that will be sent to us. I feel that this buisness now feels as if they no longer need to pay us for money they collect since I filed the complaintand no longer send anymore client accounts. The last communication I had was that a check would be issued but it never arrived. This FACT actually proves my complaint is valid and not slanderous in nature. I have moved on to another company, and have learned a costly lesson. I don't agree with the buisness keeping my old accounts or the money from the [redacted] account, but I am able to get past that fact if the unethical buisness practices of this company are brought to your attention so that another buisness will not have to make the costly mistake.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have an agreement with rapid recover solutions. They collected money from my clients and never paid me my part. I have tried to contact them via email, letters, phones calls, voicemails and I have not heard back from them to resolve this matter.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Used Rapid Recovery's services to a debt for a client I had in the amount of $4800. Worked with [redacted] to collect the debt. The debt was collected after 90 days. [redacted] informed me that I must wait 30 days to make sure all the funds clear the banks. After which I need to contact [redacted] to schedule the disbursement of the funds. After a year and half I have yet to speak to [redacted]. I've tried various communication methods: email and voice mail with no response. Every time I call everyone I speak to can verify that the funds are collected but it ends with only [redacted] can send money to me.

I sent a letter to the Attorney General who redirected me to the Revdex.com of New York.Desired Settlement: I would like the funds I'm owed.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Last December **,2012, I have authorized [redacted] Of Rapid Recovery Solutions Inc to collect unpaid rent of $ 2,200.00 from my tenant. I paidan upfront fee of $50.00 for " skip tracing and research". I agreed to pay 30 % of what would be collected. To this date I have not gotten an account activity report. I have sent numerous emails and voice mail messages to no avail.Desired Settlement: At least I expect an update /status of the collection process.If they have made the collection, I expect to get the rest of the money after deducting the 30 % service charge

Business

Response:

Unfortunately, we were unable to recover any money on this file. We are still working on it but if you would like to close, I will understand. I'm sorry we couldn't help you on this one.

Review: Rapid Recovery Solution, Inc. (RRS) collected the money that a customer owed to our company and kept all of it.

We placed the customer in collections with RRS on 11/**/2013. The customer send a check to RRS on 11/**/2013 that cleared the bank on 11/**/2013. RRS said we would receive the funds after 90 days, but despite multiple phone calls and emails they never forwarded the money.

We have proof from the customer's bank what day the check cleared.

It is unethical to collect money and then keep it. They broke the contract by never submitting the money to us and have no right to keep any fee for a service that was not completed. They stole from us.Desired Settlement: We request RRS to submit the full sum that they collected from our customer, because we had to hire another collection agency to get the money from RRS.

We request a check in the amount of US$15,225.00 immediately after waiting for 18 months.

Review: We signed a contract with Rapid Recovery Solution to help us collect money owed to us for tuition at our day care. We received a report from Rapid Recovery in March 2014 showing money that they collected over the period of Jan. * - March *, 2014. They never sent us a check even after several phone calls. We have also called asking for updates on what has been collected since March 2014 with no response. We have left voicemail messages with no response since March 2014 until the present. No one ever answers the phone. Repeated phone calls are never returned, in fact, they seem to have disappeared. They still have a website online and voicemail. We would like some kind of a response and explanation from them.Desired Settlement: We would like Rapid Recovery to call us with an explanation and update us on the progress they have made with collections.

Review: I contracted with Rapid Recovery Solutions on May **, 2014 to handle a collection for our company. The funds were collected from the debtor in June, and to date we have not received any funds from Rapid Recovery Solutions. I have been given a constant runaround from this company. Several times I was told I was being transferred to the department or person handing the distribution of funds and once transferred no one has ever answered the phone. As of late I cannot even get an [redacted] to answer the phone. Calls go to voicemail, and no one ever calls back.

I think this company is a sham! They do a good job collecting on bad debts, but the efforts only benefit Rapid Recovery Solutions. I think having to wait six (6) months after collection of a debt to receiving funds is absolutely ridiculous! But what's worse is that I still have not received a dime from this company. How are they allowed to stay in business operating in this fashion?Desired Settlement: I want what is rightfully mine from this company, Rapid Recovery Solutions.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hired RRS to collect a rental debt in 2012. They were unable to collect any money without legal resource. Paid $800 in Feb 2014 to start legal proceedings against debtor. Consistant requests for status of collection or information pertaining to the current status are not addressed. [redacted] says he will get back to me with a status but never does. It has now been 9 months with no update on the case.Desired Settlement: I want to know the status of my case. Very unresponsive.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Rapid Recovery Solution has been handling the collections portion of my business for the past year and a half. I have not received any payment during the entire time. Upon reviewing my first and only Account Activity Report, it appeared that money had been collected on my behalf. After unanswered emails and voicemails to different departments, I still cannot reach someone from Rapid Recovery to pay me what I am owed.Desired Settlement: Payment of funds due to my company.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,

Review: We hired Rapid Recovery Solution to collect an aged debt in November 2013. After some correspondence and several unanswered requests we received an email from RRS in January stating that they received partial payment. Although we have requested multiple times that they pay us our 75% of the remitted amount, they have not. We are also not receiving any updated information on the status of our claim even after numerous requests. Whenever we call it goes to voice mail.Desired Settlement: We would like to receive the 75% of whatever they have collected which they owe us and we would like them to release us from the contract/account release form terms without penalty and without charging us 25% of any uncollected amounts.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted].

Sincerely,

I submitted claims a few years ago with Rapid Recovery Solutions. They were very adamant that they would get the money from my customers that owed me and I would get paid. It was years later and still I never received anything from Raid Recovery Solution. I was going to look into another company taking over the job. I spoke with one person on the phone and they said if I didn't receive anything, then they never collected the money. I am in the process of switching owners of my business so I sent emails out to those clients that still owed me money and were in the collection process. One of the clients responded that she had to pay back the thousands of dollars they owed to me. They took it right out of her paycheck at work. She has agreed to find me a copy of that information. I NEVER saw A DIME from that or got anything even saying that they paid their debt! I have been trying for two months now to get in touch with Rapid Recover Solution regarding my payment. No one ever answers the phone, just an answering machine. I have left message after message and yet I have received no response. The company claims that it is lawyer based and they follow all of the practices and they get customers their money. That is when I went online and saw all of the reviews. It looks as though I was ripped off thousands of dollars. I would like an immediate response from Rapid Recovery Solution. Please email me immediately and let me know how and when to expect my payment.

Review: I was awarded a settlement on January [redacted], 2015 from a debtor the RRS lawyer emailed me stating once the check clears it usually takes 30-60 days for remittance. According to my attorney, the check cleared January [redacted], 2015 and he sent them the check immediately within a week and also sent me confirmation that it cleared. It had been 90 days since the check cleared and being held by someone there and they haven't responded to my emails or phone messages or offer any updates. I have not heard from them since January via email. I paid for their service and they have subtracted their percentage of my settlement. Please send my settlement check, I know how much I am expecting, It is way past 60 days.Desired Settlement: I want my settlement check sent to me now.

Consumer

Response:

At this time, I have not been contacted by Rapid Recovery Solution, Inc. regarding complaint ID [redacted]. I have sent 5 emails and left voice mail messages.Sincerely,[redacted]

Review: To whom it may concern:

I placed an account with Rapid Recovery Solutions regarding the collection of an amount owe to me in the amount of over $5,000 back in 2010. Rapid Recovery Solutions took the file and started the collection process. In February of 2011, I received a check for $180. Then in January 2012 I sent an email (I could provide a copy of the emails if necessary) to Rapid Recovery Solutions requesting information on my file. No information was provided but I was mailed a check for another $180 but no statement. In November of 2012, I requested again information on my file and again they mail me a small check amount but again no statement. In June of 2013, again I requested a statement of the amount collected and Rapid Recovery Solutions reply was “The debtor has been making very small monthly payments on the judgments. I’ll check with accounting on your file and to see if any payments are due to be sent to you.” Again no statement is provided of the amount collected. I requested again a statement and this is their reply “This judgment debtor has never made payments as high a 100 a month, when you get the statement it will reflect the debtor’s payments.” Again no statements of how much it has been collected. Only e-mails with very little information and no statement. Again in December of 2014, I requested information on my account. I called the office and sent e-mail and no response. A few days later I received a phone call from [redacted] from Rapid Recovery Solutions. He informed over the phone that the file has been closed due to inactivity from the debtor. I told him fine if that is the case just sent me the information in an e-mail. He agreed to that. But here is the e-mail response “Your file placed against [redacted] has been closed at RRS.”

Can you believe that? He again refuses to give me a statement of the collections. Not sure why but it looks very suspicious to me that they are refusing to account for the amount collected. On January *, 2015, I sent [redacted] this e-mail “I don't know how many times I have to ask for a statement. As you can see in previous emails I have requested many times before a statement that shows amount of money collected and how much is remaining. Not sure why you are not sending me a statement. You sent me an email saying that my file has been close but no statement. This is highly unprofessional, and if you are not willing to cooperate, I will file a case with the Revdex.com. I am entitled to a statement and you are clearly refusing to send me a statement. Your services were not free. Thank you for your attention to this matter and I hope to hear from you soon.”

Today, January **, 2015 I have received no response from Rapid Recovery Solutions. Can you help me get a statement of the collections? [redacted]Desired Settlement: Provided statements that reflect amounts collected, when it was collected, and fees charge for collection.

Consumer

Response:

At this time, I have been contacted directly by Rapid Recovery Solution, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[I received an email from [redacted] has been out sick forquite awhile now, but he sent you an email on 12-**-14. He stated in the emailthat your case has been closed. " My reply to that was "These e-mails are useless. What I want is a statement reflecting how much money has been collected out ofthe total amount. When was the last time your company collected any money? I'm entitle to a statement. I have not received a statement since 2011 and itis now 2015. Highly unprofessional way to conduct business. An e-mail tellingme the account has been close without any documentation is not solving theproblem. Shame on you for refusing to provide a statement. I have asked repeatedlyto no avail. " and [redacted] reply was "When [redacted] gets back in I will have him handle your case." That was on January **, 2015. After that I have no heard anything from them.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,