RealtyStore.com

Thank you for notifying us of Customer H’s situation We strongly disagree with the assertions made in the complaintOur company is focused on providing valuable real estate information to consumers and real estate professionalsWe also provide ready access to our Customer Service department via a toll-free telephone number or email days per week to assist with any questions about utilizing our website or account statusTo ensure we manage our service levels to high standards, our system time-stamps all customer communicationsAlthough Customer H states she believes she cancelled her account earlier, we have no record of a cancellation confirmation before March Regardless, we elected to process the requested refund in an effort of good faith and to promote satisfaction, prior to the filing of this Revdex.com complaint Please consider the following information regarding Customer H’s account historyOn February 10, 2014, Customer H registered on our website and agreed to be billed $for a 30-day trial account, and this account would remain active for a fee of $each month thereafter until the customer elected to cancel and close the account Thirty days after the account was opened, as of March 12, 2014, we had not received any cancellation request from Customer HPer the purchase terms Customer H agreed with on February 10, we maintained her account active and billed $for the month On March 14, 2014, we received an email from Customer H stating she thought she had previously cancelled the account and requested a refund of the current chargeOur records did not show any cancellation requests, but as a precaution, we immediately cancelled Customer H’s account and issued a courtesy refund of the monthly fee We received this Revdex.com complaint later that same day and attempted to contact Customer H on 3/14/at the number provided in the complaint to resolve this issue We were un-able to speak with Customer H initially, but left her both a voice mail and sent her an email explaining the situation, confirming the refund given, and noted the lack of prior cancellation requestsLater on March 14, 2014, a Customer Service Manager spoke to Customer H to investigate the cancellation confirmation she claimed to have received, but we had no record of issuingCustomer H suggested she would email a copy of this confirmation to us for reviewWe have not received it at this time We have reconfirmed the refund was processed out of our system on March We sent Customer H a confirmation of the cancellation and refund granted on March We also advised the customer to expect to see the credit applied to her charge card in approximately – business days (depending on the processing speed of her card issuing bank)We believe this fully resolved Customer H’s concerns

I have opened the account with realty store.com to get the information of the house which are under sale in New jersey and in just $ I got very good information like all the details like price, area,condition,tx everything of the many housesI really happy with this website and recommend to use it

Thank you for notifying us of Customer B’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer B’s account 9.5pt;">As Customer B stated, he signed up for a trail membership account for our service on 11/27/Customer B agreed to be billed $for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We do not show any further correspondence from Customer B until he called our customer service department on 7/7/to cancel the account Our customer service agent cancelled the account at that time We contacted Customer B on 7/8/via telephone to discuss his concern, but were unable to reach him Our Customer Service Manager has provided Customer B a full refund per Customer B’s request We consider this matter closed, as we are confident this fully resolves Customer B’s concern

Thank you for sending us Customer M.B.’s comments and concernAlthough we maintained Customer M.B.’s account as active and provided access to our services per the purchase terms Customer M.Bhad previously authorized and agreed to, we have taken special action to resolve Customer M.B.’s situationWe processed additional refunds to credit the remaining charges made to her charge card today, March 18, We ask you to please review the account history in this case as follows According to our records, Customer M.Bregistered for an account on March 5, and agreed to be billed $for a 30-day trial account, and then maintain the account as active for a fee of $each month thereafter until the account was closed We require all customers to check a box on our registration page which states the consumer has read and agreed with these billing terms and conditions of registering with our websiteOur website is secure and a customer account can neither be registered nor charged any amount until the customer submits their agreement with the terms by checking the box Customer M.Bdid so on March 5, and the account has remained open and billable since that timeWe did not receive any requests to close this account until February 26, when Customer M.B called our customer service departmentAt that time, Customer M.Bspoke to a Customer Service representative and asked for the account to be closed Our service representative immediately cancelled the accountCustomer M.B also contacted us on March 14, and requested historical charges be refundedAlthough we had provided Customer M.Bwith an active account since March 5, 2013, we agreed to issue a limited refund, given her extenuating circumstancesWe believed the customer was satisfied at that point It appears the customer filed this Revdex.com complaint on the same day (March 14) to appeal for additional refundsAlthough we had provided services which were previously requested and authorized, we wish to close this issue by providing the additional refunds requestedOn March 18, 2014, we processed additional refunds for all remaining historical charges made to Customer M.B.'s charge cardThese refunds should post credits to her card within – business days, depending on the processing speed of the bank that issued her card We attempted to reach Customer M.Bby phone to discuss her concerns and ensure resolution of the issueOur calls have not been answered or returned yet, but to avoid lost time, we left a voice mail describing the additional actions taken We are confident that processing refunds for the remaining historical charges will fully resolve this situation We wish Customer M.Bwell in her future endeavors

We were able to speak with Ms H this morning, and clarify exactly where the data was received, as she requested We shared the link we have from the Ocean County Property Records that contains the erroneous data MsH thank us for the information, and stated she appreciated our assistance and that she would take contact the county regarding the incorrect data linked to her property Ms H confirms this resolves her complaint

We regret any misunderstanding, and would like clarify what happened with the customer’s accountWe have located accounts in our system that match the phone number provided in the complaint The first account was registered on 5/9/ and cancelled on 5/23/via our website The second account was registered on 2/27/and cancelled on 3/26/ via our website On 5/25/2014, the most recent of these accounts was created using the email address [redacted] @gmail.com At the time the account was created, we immediately sent the account login information to the email address provided during registration In addition, account login info can be easily retrieved by calling our customer service center or by requesting it directly from the website Lastly, cancellation requests can be conveniently processed several ways including via email, telephone or directly through the member website We did not receive any correspondence from Miss [redacted] until 6/27/when she sent an email to our customer service department from the email address [redacted] @aol.com about charges to her account We do have an inactive account from the customer with the email address [redacted] @aol.com but that account had never been billed However, due to the customer’s comments in the email, we further searched our database and were able to locate the active account, even though it was a different email address We immediately canceled that account and issued a courtesy refund on 6/27/2014, the same day we received her email Based on the customers's complaint and her previous success in canceling accounts via our website, we believe the cancellation issue stemmed from having multiple accounts and accessing an account that was already cancelled ( [redacted] @aol.com account) rather than the open account ( [redacted] @gmail.com account) Upon receiving this complaint we attempted to call her on 6/27/at the number listed in the complaint but were unsuccessful We are happy to hear that she is pleased with the service we provide Since we refunded the full amount requested prior to receiving this complaint, we are confident this fully resolves her concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9968298, and find that this resolution is satisfactory to meAll that I wanted was my money back...however...there assertions are lies Upon the advice of a realtor that I spoke with, this account was cancelled the same day as she informed me that the listings on the site are old, not up to date, and often contain properties that have already sold, which I informed the gentleman on the telephone Be that as it may, I was livid when I saw this charge as since the initial date that I signed up, other than to cancel this, I never went on this website, which I am sure that they can see, and NEVER utilized their services Regards, [redacted] ***

We are glad Customer M is satisfied with the resolution of her concern We appreciate her further comments, and would like respond accordinglyWe obtained Customer M’s email and phone number because these items are required upon registration for an account for our service We have confirmed that the CVV code (Card Verification Value) used was an exact match, indicating that the card used was in the hands of the person registering the account The street address and zip code were also an exact match with what is on file with the cardholders issuing bank Furthermore, the IP address used is consistent with the geo-location specific to the area of the zip code used to register the accountAdditionally, a welcome email is sent to each member upon registration outlining membership and billing information, along with providing the trial expiration date, so each customer is clear on the date cancellation is required if they do not wish to be billed the monthly membership fee If we can be of further assistance, Customer M is welcome to contact us directly, as she has done in the past

I signed up with Realty Store two months ago and every prospect I received was for a rental or a lease option and none of them had any credit The prospects weren't even prospects Shame on you Realty Store In addition, the homes that show up on your web site aren't even listed homes Everything is a lie!

Thank you for notifying us of MsB’s comments regarding our service We appreciate the opportunity to investigate the situation, and respond to Ms B’s concern Please know that we make our best efforts to achieve 100% accuracy in the data we provide to our customers We aggregate data from multiple sources nationwide and are constantly adding and deleting properties from our database to ensure accuracy We appreciate the information provided to us by Ms BWe learned the information we received listed the property as a Fannie Mae foreclosure, but our data provider had not notified us that the property had subsequently been sold We immediately removed this property from our database, and in turn notified our sources to do the same We sincerely apologize that MsB’s property was erroneously listed due to the misinformation provided to us We contacted MsB to let her know the property has been removed from our database, but were unable to reach her We believe we have completely addressed MsB’s concerns and would consider this matter closed

Thank you for notifying us of Customer H’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer H’s account>Our records indicate that on 2/7/Customer H registered an account with us All registering members agree to be billed for a trial membership and then a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We require all members to provide their full name, email address, home address, phone number and complete credit card information when registering for an account Our records do not show any correspondence from Customer H after the initial registration We contacted Customer H via telephone on 6/8/to discuss her concerns At this time we cancelled her account and provided a refund per her request, in efforts to resolve the concern Customer H stated that she was completely satisfied with this resolution, and said she would retract the complaint she made to the Revdex.com We have completely addressed Customer H’s concerns and feel confident this issue is resolved

This company and RentBeforeOwning and RealtyStore websites use phishing schemes and low prices to lure you in BUYER BEWARE! They just want your money, and to charge your credit card as soon as possible! Ignore their introductory low rates, it's all a scam to get your credit card info and start charging it A quick search online shows tons of complaints about them, I should have known Save your time and money and DO NOT DEAL WITH THIS COMPANY or any of their affiliates at this address is [redacted] Their profiles are on another website NationsInfoCorp.com

Thank you for notifying us of Customer C’s experience We appreciate the opportunity to investigate and clarify what has occurred with the account According to our records, Customer C registered for an account on 12/8/and agreed to be billed $for a 7-day trial and $each month thereafter until canceledThere seems to be a misunderstanding, as Customer C’s complaint references a “free” trial, however our registration page clearly state that the 7-day trial is $ Customer C also states in the complaint that she had cancelled her accountPlease know that we keep a robust internal tracking system that time stamps all completed registration sign ups as well as confirmed cancellation requests We do not have any record of a cancellation until Customer C contacted our customer service department on 3/9/ The customer service representative cancelled her account at the time of her call on 3/9/15, and which stopped any further billing Customer C later emailed us requesting a refund to her account of the monthly charges for a total of $99.20, which we granted on 3/12/ Upon receiving this complaint on 3/13/15, we called Customer C at the number listed on the complaint, but were unable to reach her We left a message confirming the refund she requested had been done on 3/12/ It takes – business days for a refund to post back to the customer account We are confident this refund resolves Customer C’s concern

Complaint: I am rejecting this response because: I desire to both accept and reject the businesses response I am please that I have received a full refund, however I must counter the statement of my exact email and phone number used, is odd Fist because they only have my pone number because I reached out to the company only after discovering that I had a mysterious charge on my credit card They have my phone number because of this Secondly, if this company had my email address this is strange because I have never received any correspondence, support, notification from this company With ALL of the daily emails I receive from companies simply generated because they have my email address, why have I and why do I not receive anything from this Company? Again, my point is, that I feel companies such as these are purposely trying to stay under the radar They don't want to reach out to the client they are deducting a fee (money) from because this will alert the customer and remind the customer they do not need this service, (whatever the actual service is, which is also the mystery.) Again, I do not remember signing up for this service in the first place I was traveling in France at the time they state that I registered with them and agreed to this service Not something I would do while traveling Next, my main credit card was used by someone in the states at the same time Makes me wonder? Anyway, yes, I am happy to have this resolved and all of my money returned to me And the caller was kind and restful with her wordsBut I do wish to make a strong point about this type of business ethics and express my great concern about this credit card behavior on unsuspecting people, the elderly, young, less educated I ask this company if they are conducting an ethical business and providing a respectable service, please at least send out weekly correspondence, updates about your services, reminders to your clients These options can be generated by a computer software program with no overhead to your company And in the end provide a confidence and build a positive reputation of a respectable, ethical company who provides a clear service that helps the fee paying clients Regards, M [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10186295, and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for advising us of MrH’s concernWe researched the situation and discovered MrH had registered two separate accounts on our websiteWhen registering for an account, we require the consumer enter a unique email address to be used as an account identifierOur research showed MrH used two different email addresses to open separate accounts on our websiteOn January, 17, 2014, MrH cancelled one of his accounts using our online automated cancellation processWe cancelled this account and halted future billings as of January On June 13, 2014, MrH contacted our Customer Service Department to inquire about charges he was still receiving from our companyAt that time, our Customer Service Supervisor discovered MrH had maintained his second account active and, as such, it had been subject to ongoing chargesAs a courtesy, we refunded MrH for a requested amount at that timeWe contacted MrH on June to advise him of this situation and based on feedback received, we understood he was satisfied with the actions takenBased on the time stamp of this complaint, it appears MrH had not yet received our communication confirming the cancellation prior to filing this complaintOn June 16, we processed additional courtesy refunds on MrH’s second account to refund him all charges made on his second accountWe attempted to call MrH to advise him of the additional courtesy refunds, however, our calls were not answeredWe are confident this will fully resolve MrH’s concerns

Thank you for notifying us of
Customer F’s experience. We appreciate the opportunity to research and
respond to what has occurred on Customer F’s account
class="MsoNormal">As Customer F stated, an account was
registered on 9/21/2014, and $was charged for the trial. Please know
that we maintain a robust tracking system that time stamps all correspondence
including account registrations and confirmed cancellations. We do not
show any record of Customer F’s account cancellation until he cancelled the
account on 3/3/through our automated phone system, without speaking with a live
customer service representative. No further billing occurred after this cancellation date
On 4/4/2015, Customer F contacted
our customer service department and spoke with a live representative at that
time. The representative was able to explain the billing protocol, as we
are a subscription based service, allowing our members access to our website on
a monthly basis We provide clear disclosure of our offer
terms, on the order page in immediate proximity to the button that must be
clicked by the consumer to purchase our service. Not only must the consumer click that button
to agree to the purchase, but must also tick an unchecked box indicating that he has read and agreed to the offer terms Despite these facts, the customer service representative issued
a refund to Customer F of the most recent charge
On 4/5/we contacted Customer F
due to the complaint he filed, and were able to discuss the situation further,
and find an agreeable resolution. We agreed to a refund all monthly charges and Customer F stated this completely resolved
his concern

Complaint:
I am rejecting this response because:
I had originally complained about RealtyStore.com on Aug18, 2016 for fraud They had not cancelled my membership as I had requested Furthermore, I continued to be charged for months for $49.60/month
This company responded on Sept1st, 2016 by saying a refund had been granted in full However, I never received a penny So I called them three weeks ago, asking why I never received the refund The representative I spoke with looked up my account said it would take 7-business days for it to be credited back to my account It never happenedThis past week I called again Now the representatives are denying that I was ever even charged
Regards,
S*** *** ***

Thank you for notifying us of Customer A’s experience with our service. We appreciate the opportunity to research and comment on what occurred with Customer A’s account.
11pt">Our records indicate that Customer A signed up for a trial membership account for our service on 6/28/When customers register for our service, they agree to be billed for the trial membership and each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountUpon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site. It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresInterestingly, the email and phone number that were used to register this account are the same email and phone number that were used in filing the Revdex.com Complaint We do not show any further correspondence from Customer A until she called our customer service department on 1/16/to inquire about the account. We reviewed this call, and discovered that the customer service representative did not handle the call according to our company policy. We have addressed this issue directly with the customer service representative that spoke with Customer AOur Customer Service Manager contacted Customer A directly to discuss her concern, and apologized that the call was not handled properly on her initial phone call to us. A full refund has been granted to Customer A, and she was delighted that we reached out her directly. Because Customer A has confirmed that she is completely satisfied with this resolution, we consider this matter closed

Thank you for notifying us of *r*’s experience. We
appreciate the opportunity to investigate the situation, and respond to *r*’s
concern
9.5pt;">
On Feb 4, *r* contacted our custo*er service depart*ent to
alert us that his ho*e was erroneously listed on our website as a ho*e in
foreclosure. We apologized for this error, and i**ediately sub*itted a
request to our database ad*inistrator to correct this infor*ation and re*ove
*r*’s ho*e fro* our database. (The ho*e was re*oved fro* our database
on the evening of Feb 4, 2015.) We i**ediately reviewed our internal
syste* to locate the reason this error occurred. We found there was a
specific software issue fro* of our data providers, which lead to the
*isclassification of this listing. Our software group has corrected this
proble*We received this co*plaint fro* the Revdex.com on Feb 5, 2015, at which
point our custo*er service *anager contacted *r* to let hi* know we had already
sub*itted a request to re*ove this property fro* our database, and the property
had been successfully re*oved. At this ti*e the custo*er requested that
we put the ho*e back on our website, and list it as a ho*e “For Sale By Owner.”
On 2/11/15, we posted *r*’s ho*e on our website, per his
request, as “For Sale By Owner” and believe this fully resolves *r*’s
concern