RealtyStore.com

We are glad Customer M is satisfied with the resolution of her concern.  We appreciate her further comments, and would like respond accordingly.
We obtained Customer M’s email and phone number because these items are required upon registration for an account for our service.  We have confirmed that the CVV code (Card Verification Value) used was an exact match, indicating that the card used was in the hands of the person registering the account.  The street address and zip code were also an exact match with what is on file with the cardholders issuing bank.  Furthermore, the IP address used is consistent with the geo-location specific to the area of the zip code used to register the account.
Additionally, a welcome email is sent to each member upon registration outlining membership and billing information, along with providing the trial expiration date, so each customer is clear on the date cancellation is required if they do not wish to be billed the monthly membership fee.
 If we can be of further assistance, Customer M is welcome to contact us directly, as she has done in the past.

Thank
you for notifying us of Customer C’s experience.  We appreciate the
opportunity to investigate and clarify what has occurred with the account.
 According
to our records, Customer C registered for an account on 12/8/2014 and agreed...

to
be billed $1 for a 7-day trial and $49.60 each month thereafter until
canceled. There seems to be a misunderstanding, as Customer C’s complaint
references a “free” trial, however our registration page clearly state that the
7-day trial is $1.00.
 Customer
C also states in the complaint that she had cancelled her account. Please know
that we keep a robust internal tracking system that time stamps all completed
registration sign ups as well as confirmed cancellation requests.  We do
not have any record of a cancellation until Customer C contacted our customer
service department on 3/9/15.  The customer service representative
cancelled her account at the time of her call on 3/9/15, and which stopped any
further billing.  Customer C later emailed us requesting a refund to
her account of the 2 monthly charges for a total of $99.20, which we granted on
3/12/15.
 Upon
receiving this complaint on 3/13/15, we called Customer C at the number listed
on the complaint, but were unable to reach her.  We left a message
confirming the refund she requested had been done on 3/12/15.  It takes 1
– 4 business days for a refund to post back to the customer account.  We
are confident this refund resolves Customer C’s concern.

Thank
you for notifying us of Ms. B’s comments regarding our service.  We
appreciate the opportunity to investigate the situation, and respond to Ms....

B’s
concern.
Please
know that we make our best efforts to achieve 100% accuracy in the data we
provide to our customers.  We aggregate data from multiple sources
nationwide and are constantly adding and deleting properties from our database
to ensure accuracy.  We appreciate the information provided to us by Ms.
B. We learned the information we received listed the property as a
Fannie Mae foreclosure, but our data provider had not notified us that the
property had subsequently been sold.  We immediately removed
this property from our database, and in turn notified our sources to do the
same.   We sincerely apologize that Ms. B’s property was
erroneously listed due to the misinformation provided to us.
 We
contacted Ms. B to let her know the property has been removed from our
database, but were unable to reach her.  We believe we have completely
addressed Ms. B’s concerns and would consider this matter closed.

Review: I signed up for RealtyStore.com because I was getting out of a terrible relationship and needed to find foreclosed homes quickly. I unknowingly signed up for this website, not knowing that it was a "subscription" based service. I have been charged $49.60 since April 4th, 2013 - February 2014, when I called to cancel this service that I didn't know I even had-- They credited me back 49.60, they told me that I could appeal these charges by filling out a form and mailing it in (which I did promptly that day). The operator stated that if I did not hear back from them within 7-10 business days to give a call, and it should be credited back no problem at all, she even thanked me for being so polite to her because most customers are really mean and upset. I call today, the gentleman tells me to be on the look out for an email and that would notify me if I was refunded. They agreed to credit me back $248.00, about half of what I actually paid. I can't help but feel taken advantage of.I'm a single mother and simply cannot afford these charges! I'm at a loss of words.Desired Settlement: I would like to be credited the full amount that I was charged.

Business

Response:

Thank you for sending us Customer M.B.’s comments and

concern. Although we maintained Customer M.B.’s account as active and

provided access to our services per the purchase terms Customer M.B. had

previously authorized and agreed to, we have taken special action to resolve

Customer M.B.’s situation. We processed additional refunds to credit the

remaining charges made to her charge card today, March 18, 2014. We ask you to

please review the account history in this case as follows.

According to our records, Customer M.B. registered for an

account on March 5, 2013 and agreed to be billed $1 for a 30-day trial account,

and then maintain the account as active for a fee of $49.60 each month

thereafter until the account was closed. We require all customers to check

a box on our registration page which states the consumer has read and agreed

with these billing terms and conditions of registering with our website. Our

website is secure and a customer account can neither be registered nor charged

any amount until the customer submits their agreement with the terms by

checking the box. Customer M.B. did so on March 5, 2013 and the

account has remained open and billable since that time. We did not receive any

requests to close this account until February 26, 2014 when Customer M.B.

called our customer service department. At that time, Customer M.B. spoke to a

Customer Service representative and asked for the account to be closed.

Our service representative immediately cancelled the account. Customer M.B.

also contacted us on March 14, 2014 and requested historical charges be

refunded. Although we had provided Customer M.B. with an active account since

March 5, 2013, we agreed to issue a limited refund, given her extenuating

circumstances. We believed the customer was satisfied at that point.

It appears the customer filed this Revdex.com complaint on the same

day (March 14) to appeal for additional refunds. Although we had provided

services which were previously requested and authorized, we wish to close this

issue by providing the additional refunds requested. On March 18, 2014, we

processed additional refunds for all remaining historical charges made to Customer M.B.'s charge card. These refunds should post credits to her card within 1 – 4

business days, depending on the processing speed of the bank that issued her

card.

We attempted to reach Customer M.B. by phone to

discuss her concerns and ensure resolution of the issue. Our calls have not

been answered or returned yet, but to avoid lost time, we left a voice mail

describing the additional actions taken. We are confident that processing

refunds for the remaining historical charges will fully resolve this situation.

We wish Customer M.B. well in her future endeavors.

Review: realtystore.co* has *y ho*e listed as a "foreclosure" and it is not. I'* currently trying to sell *y ho*e and this has raised so*e issues. I'* very upset that this is listed this way as I have never even been late with a pay*ent. PLEASE HELP!!!!!!![redacted] Dover AR, 72837 is "NOT" a foreclosure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄ Settlement: I need this "Fraudulent", "False", "Fabricated" advertise*ent re*oved fro* their website or I will take legal action against realtystore.co*, This *ay very well delay or upset *y efforts in selling *y ho*e which could cost ti*e and *oney. I would also like an explanation as to why *y ho*e was listed as a "Foreclosure" in the first place????????????????? Does this co*pany do any research for facts???????????????????????????????????????????????????????????????????

Business

Response:

Thank you for notifying us of *r. *’s experience. We

appreciate the opportunity to investigate the situation, and respond to *r. *’s

concern.On Feb 4, 2015 *r. * contacted our custo*er service depart*ent to

alert us that his ho*e was erroneously listed on our website as a ho*e in

foreclosure. We apologized for this error, and i**ediately sub*itted a

request to our database ad*inistrator to correct this infor*ation and re*ove

*r. *’s ho*e fro* our database. (The ho*e was re*oved fro* our database

on the evening of Feb 4, 2015.) We i**ediately reviewed our internal

syste* to locate the reason this error occurred. We found there was a

specific software issue fro* 1 of our data providers, which lead to the

*isclassification of this listing. Our software group has corrected this

proble*.We received this co*plaint fro* the Revdex.com on Feb 5, 2015, at which

point our custo*er service *anager contacted *r. * to let hi* know we had already

sub*itted a request to re*ove this property fro* our database, and the property

had been successfully re*oved. At this ti*e the custo*er requested that

we put the ho*e back on our website, and list it as a ho*e “For Sale By Owner.”

On 2/11/15, we posted *r. *’s ho*e on our website, per his

request, as “For Sale By Owner” and believe this fully resolves *r. *’s

concern.

Review: on august 27th 1 cancelled service with realtystore.com cancellation #[redacted]6-4305694 I received an e-mail to this fact.but they still charged me for to month after that.Desired Settlement: two month of payments .

Business

Response:

Thank you for sending notice of the customer’s comments and concern. We received the complaint on October 15, 2013. To summarize the resolution of this claim, we have researched the account involved and could not identify the two charges the customer claims were processed after the account was closed. We attempted to contact the customer to discuss the situation, and we discovered the customer may have mis-interpreted billing dates on the customer’s credit card statement. Nevertheless, we have elected to process refunds for two historical charges as a courtesy to address and resolve the customer’s request. Please consider the following details regarding this account’s history and how the issue has been addressed.

Customer B registered for an account on 2/17/2013 and agreed to our stated pricing and billing terms. These terms include a notice the customer will be billed $1 for a 30-day initial trial of website access followed by $49.60 each month thereafter until the customer elects to cancel the account. We did not receive any communication via email or phone call from Customer B until 8/27/2013. On 8/27, we received a message from Customer B requesting a cancellation of this account. We cancelled the account on the same day and sent a cancellation email to the Customer to confirm the account was closed and no further charges would apply after 8/27/2013. We also provided the customer with a unique cancellation confirmation number, which matches the number the customer provided in the complaint.

After researching the account in question, we were confused as to the reason for the complaint, since we agree that Customer B cancelled his account on 8/27/2013. The last charge applied to this account occurred on 8/25/2013. We confirmed we have not billed any amount since the account was cancelled. To better understand the customer’s concerns, we attempted to contact Customer B on 10/15/2013 at the number listed on the complaint. The customer was not available to take our call, however, we were able to speak to Customer B’s spouse who explained that Customer B thought billing occurred after the cancellation because he only noticed the charge posting on his credit card billing statement (marked 8/25) after the account was cancelled on 8/27. Customer B’s spouse was unable to provide further details or information about the two later charges the customer claims were processed by our company. There is no record of any charges made to this customer by our company after 8/25/2013. In efforts to expedite a resolution today (October 15, 2013), although we have made no additional charges as claimed, we have processed courtesy refunds of the previous two charges of $49.60 each on the account for a total of $99.20. This credit will post to the customer’s card once the customer’s card issuing bank clears our transaction. The bank may take up to 3 or more business to do so. We are confident this will fully resolve Customer B’s concerns.

Review: I'm very disappointed that I fell for "RealtyStore.com"'s "Bait and Switch" website contract that charges $1.00 to access property listings that are outdated and unavailable when investigated! I started using their service to help a friend shop for real estate a month ago and signed up for $1.00 not realizing that the charges increased to $49.95 a month later. I'm 63, have one blind eye and the other is failing. I'm not skilled with computers. I used the service for only a few days when I realized the properties that looked attractive and were worth investigating were pictures of long unavailable properties, used to attract customers. Indeed I was flooded with real estate agents affiliated with "RealtyStore.com"'s website trying to secure me as a customer. These agents confirmed the few properties I found at realty store.com had sold over 2 years ago. I actually drove by a couple of the websites listings before I contacted the realtor listed to find out the listings were sold over a year ago. I called RealtyStore.com's telephone line to request a refund and left a request for them to call back two weeks ago. No response. I then cancelled my membership via internet. Again I called and spoke to their agent. I requested a refund and was denied. I informed the agent about the "shill" listings and the avalanche of agents that contacted me to find me properties, just not the ones featured on the website! I informed the agent I was elderly, challenged by computers, retired and on a fixed income to no avail. I finally said I would make a complaint to the Revdex.com and the agent replied that she was banning me from their website and other affiliated sites but she did agree to refund the $49.95. Their agent was hostile, curt and condescending to to an elderly, retired man trying to do a friend a favor! To top it off she banned me ! Please investigate "RealtyStore.com" and warn the consumer of their business practices and customer service!Desired Settlement: Refund my Amex charges. Contact company to correct their deceptive business practices and improve customer service to allow refunds to elderly customers that don't fully understand the $1.00 "BAIT and SWITCH" business model. Prevent company from using "shill" property profiles which are out of date and unavailable. Prevent the avalanche of real estate agents contacting customers with properties that don't match the sites listings. I'm sure ReatyStore.com charges these agents for the contact.

Business

Response:

Thank

you for notifying us of Customer V’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer V’s account.

Our

records indicate that on 4/11/15 Customer V registered an account with

us. All registering members agree to be billed for a trial membership and

then a monthly membership fee each month thereafter until the account is

canceled. The Terms of Use and Pricing Information are clearly displayed

on our registration page, and we require each member to check a box stating

they have read and agree to the terms of use and pricing information, prior to

registering the account. We require all members to provide their full name,

email address, home address, phone number and complete credit card information

when registering for an account.

Our

records do not show any correspondence from Customer V until he contacted our

customer service department to cancel the account on 6/10/15. We sincerely apologize for the frustration Customer V experienced when speaking with our

customer service representative. Customer Service is very important to

us, and we are addressing the issue appropriately to ensure all of our

representatives provide outstanding customer service to our members.

During

the phone conversation on 6/10/15 the customer service representative cancelled

Customer V’s account, and provided a refund per Customer V’s request.

Please

know that we make our best efforts to achieve 100% accuracy in the data we

provide to our customers. We aggregate data from multiple sources

nationwide and are constantly adding and deleting properties from our database

to ensure accuracy.

We

contacted Customer V via telephone on 6/12/15 to discuss his concerns.

Customer V stated that he was completely satisfied with the resolution and

appreciated our efforts to contact him directly to further discuss the

situation. Because Customer V confirmed the issue is resolved, we

consider this matter closed.

Review: I paid 1.00 to use the site one time. I have now been charged on 6/3/2013 and 7/2/2013 in the amount of $49.50 of which was never authorized for either a recurring payment, acknowledgment that I was going to be charged, or the option to cancel before payments were taken from my account.Desired Settlement: I would like the total funds of $99.00 to be refunded back into my account.

Business

Response:

Thank you for notifying us of Customer A’s experience.

We have looked into this situation and

account history. We respectfully disagree with Customer A’s claim that we

issued unauthorized charges and that Customer A did not have an option to

cancel her account prior to billing. We did receive Customer’s authorization to

bill and Customer also had the ability to cancel her account at any time to

avoid future charges. Although our terms state a no refund policy, as a

courtesy, we have issued credits to Customer A in the amount of her claim. We

are confident this will resolve this claim.

Please consider the following

information to clarify what happened with Customer A’s account. Customer A. registered

for an account on 5/01/2013 and agreed to be billed $1 for a 30-day trial and $49.60

each month thereafter until Customer elected to cancel the account. Our billing

terms of service are clearly displayed when any consumer, including Customer A,

registers for our website service, and we also require all consumers, including

Customer A, to check a box on our registration page which states the consumer

agrees with the billing terms and conditions of registering with our website.

Our website is secure and a customer account cannot be registered nor charged

any amount until the customer submits their agreement with the terms by

checking the box. Customer A did so. In

addition, we send a welcome confirmation email to all customers, including

Customer A, which provides details on the customer’s account, pricing, billing

schedule and cancellation options. Customer A had the ability to cancel the

account 24 hours per day, 7 days per week either by sending us an email (we

respond to all emails within 1 business day) or by selecting a ‘cancel’ option directly

on our website or by calling our toll-free phone number and speaking to a live

Customer Service representative or utilizing our automated cancellation option

over the phone. We did not receive any on-site cancellation request, correspondence

via email or a phone call from Customer A prior to this complaint. Customer A’s account remained active and

Customer had full access to our website and Customer Services continually since

5/01/2013. At no point prior to receiving this complaint had Customer A

contacted our customer service department to alert us of her concern about

charges.

Upon receiving this complaint,

we attempted to call Customer A on 7/02/2013 at the number listed on the

complaint to review the concern and possible remedy. Our calls were not

answered. In efforts to avoid any delay

to resolve the complaint, we have issued credits as customer requested today,

July 2. These credits include voiding a pending charge for July 1 of $49.60 and

a refund for a previous charge of $49.60 from June. This brings the total

charges cancelled or refunded today to $99.20. We believe this action addresses

Customer A’s concern about charges and closes this claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9606118, and find that this resolution is satisfactory to me.

I live in Las Vegas NV, I tired this service and cancelled two months ago, they are still charging me. I am filing a Reg E complaint as well as warning others do not trust this business, they steal 50 a month from your account even after you have cancelled.

This company is an online PHISHING company. They hijacked the browser from the MLS web site (which is a legit company) and tricked me out of my credit card info. SCAMMMERS!

Review: I used realtystore.com online service for 1 day last October as they advertised that the first 7 days were free. They charged me $1 for the first month, and started charging $49.6 in the following month. I was surprised when I got my first bill with "Natinfo*realtystore.com" and I called the number and immediately canceled the service. However they continued the monthly charges by using different merchant names so that it was not easily identifiable. They used "NIC" or "RTS" in front of "realtystore" or simply "realtystore.com" in these charges, which lasted 12 more months until I detected that they are all from the service that I canceled a year ago. I thought the cancelation was long taken care off and did not pay close attention as I did have some other real estate related services to pay for. It turned out that all these charges were from Realtystore.com. I believe this constitutes business fraud and hope they can be fined and regulated. I would also like to seek advice on if possibility of class action suit is feasible as I saw multiple complaints online about their fraudulent practices.Desired Settlement: Refund of all overcharge for the 13 payments.

Business

Response:

Thank you for notifying us of Customer X’s concern. We have researched the activity on this account and appreciate the opportunity to present our findings. While we respectfully and firmly do not agree with the customer’s claims of fraudulent practices, we have elected to provide the customer with a courtesy refund in the amount requested. Please consider the following information regarding the customer’s account history.

Customer X registered for an account with our website on 10/02/2012 and agreed to our stated terms of use, pricing and billing. These terms included a $1 charge for 30-day trial access to the account, and a charge of $49.60 each month thereafter to maintain the account as active, until the customer elected to cancel the account. We record a date and timestamp for every cancellation request received from every customer, whether through our website, via email or over the telephone. Any cancelled account immediately halts any future billing from that point onward. Contrary to the customer’s claim, we have no record of correspondence or cancellation requests from Customer X until 11/25/2013 when Customer X called our customer service department and cancelled the account using our automated process over the phone. At that time, the account was immediately cancelled (as of 1:20:48 PM PST) and all future billing was halted. Customer X called our customer service department again 25 minutes later the same day and spoke to one of our Customer Service Representatives to inquire about the charges to date. Our Representative answered the questions. During this call, Customer X did not indicate a request for refunds or mention any trouble using our service to date, so we considered the inquiry as informational only.

Customer X notes in the complaint that the merchant name on our charges varied slightly at times, but our domain name (realtystore or realtystore.com) was always present in the description. We disagree with the customer’s comment that this slight variation represents ‘fraudulent practices’. We do not control the merchant descriptor used by credit/debit card processors. However, we are certain our name and customer service 800# is displayed with our charge. This way, if any charge is unrecognized by a consumer at any time, there is a consistent means to identify the merchant (realtystore) and a direct method to contact us with any questions (through the posted toll-free phone number). Our toll-free number is answered 7 days per week.

Customer X’s account was active and available continuously since 10/2/2012. If Customer X did not recognize our merchant name and questioned any charges seen over the past 13 months, we would have welcomed a call to our Customer Service Department at any time to review and resolve any issues earlier.

The customer’s complaint mentions they did not pay close attention to the charges and possibly confused our charges with some other real estate related services. We’re sorry the customer may have overlooked certain charges, however, this is out of our control. As a good faith measure, we have elected to refund this particular customer with the requested amount in the complaint. These refunds were processed on 11/26/2013 and should post in the customer’s credit/debit card account within a few business days, in accordance with the policies of Customer X’s card issuing bank.

Upon receiving this complaint, we made numerous attempts to call Customer X to review these details. Our calls were unanswered, but a company representative left a voice mail for Customer X explaining the situation and the refund status. Although we do not agree with the statements that there was any wrongdoing involved with this account, we elected to proceed with submitting this written response now and processing refunds in an effort to promote satisfaction in a timely fashion. We believe this explanation and the refunds granted will resolve this complaint in a positive manner. We wish Customer X well in their future endeavors. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9818324, and find that this resolution is satisfactory to me.

Regards,

Review: Clearly at some point I may have signed up for a temp membership. Possibly even got a bill for the first month. I am 99.9% sure that I cancelled this membership before now. Sadly they have been charging me $50 per month on a card I rarely use and that is on auto pay for quite some time now.When I called today 4/4/15 to ask for a refund I was first told that they don't provide refunds. When we talked some more I informed the person that I would be filing a fraud complaint with my credit card company. He then offered to send me a form to fill out to ask for a refund. Now I can get a refund, but have to fill out a form first. I told him that I wouldn't be doing that. I'll just file it with my credit card company. He then said that they record all calls and told me that I already said I signed up for the membership so basically they will fight the claim. I then told him that I also record my calls and I will be sure to play it for my credit card company. I was then offered a one month refund.......so now I can ACTUALLY have a partial refund of the fraudulent charges. These people are not reputable.I want all of my money back minus the one dollar temp membership and the first month's $50 membership since I feel that is fair.On a side not how is it possible that this is an accredited business by the Revdex.com? Have you not seen all of the complaints online about their business practices? One quick google search and I found many complaints about the same issue.I will also be contacting my credit card company and any other agency I can to dispute these fees if I don't receive my refund back on my card.Desired Settlement: I want a refund.

Business

Response:

Thank you for notifying us of

Customer F’s experience. We appreciate the opportunity to research and

respond to what has occurred on Customer F’s account.

As Customer F stated, an account was

registered on 9/21/2014, and $1.00 was charged for the trial. Please know

that we maintain a robust tracking system that time stamps all correspondence

including account registrations and confirmed cancellations. We do not

show any record of Customer F’s account cancellation until he cancelled the

account on 3/3/2015 through our automated phone system, without speaking with a live

customer service representative. No further billing occurred after this cancellation date.

On 4/4/2015, Customer F contacted

our customer service department and spoke with a live representative at that

time. The representative was able to explain the billing protocol, as we

are a subscription based service, allowing our members access to our website on

a monthly basis. We provide clear disclosure of our offer

terms, on the order page in immediate proximity to the button that must be

clicked by the consumer to purchase our service. Not only must the consumer click that button

to agree to the purchase, but must also tick an unchecked box indicating that he has read and agreed to the offer terms. Despite these facts, the customer service representative issued

a refund to Customer F of the most recent charge.

On 4/5/2015 we contacted Customer F

due to the complaint he filed, and were able to discuss the situation further,

and find an agreeable resolution. We agreed to a refund all monthly charges and Customer F stated this completely resolved

his concern.

Review: I visited this website while looking for properties to buy and they somehow accessed my credit card and charged me 49.60 for joining their website which I never agreed to nor did I give them my credit card number. It was straight up fraud and theft of information and money. I tried contacting them by phone and their 1 800 number didn't work I then called the police in the town where I live to report it and proceeded to cancel my credit card. I then went onto their website to cancel the membership I never signed up for and did just that. I have sent the website a complaint with my intentions to follow this up until I am refunded them money they stole from me. The following is a copy of the letter I wrote to their website. March 20 2014 The realty store email and cancelation letter.I did not agree to pay for your services I don't know how you got my credit card number but I reported this to the police and will be pursuing you to get my money back. I will also be contacting the Revdex.com with this scam. I will be calling your offices tomorrow and expect to have this resolved asap.. I have looked at other reports of your bad business practices and you should be ashamed of yourselves for taking adavantage of people. I realize that you will probably just laugh this email off but I don't care you are an irresponsible company and I will be doing everything within my legal rights and abilities to make your company stop taking advantage of people. Sincerely DisgustedMr. [redacted]March 20 2014I have read many other reviews from other people online about this companies shady and illegal business practices and feel very strongly that something should be done they should be fined and put out of business as soon as possible. Please help me and others who have been taken advantage and look into this company. Today is march 20th 2014. I will try and contact this company again tomorrow to try and get my money back I am not sure of any other recourse.Desired Settlement: I want the 49.60 back that they stole from me and for them to be made to stop these shady business practices. I don't want extra money just the money taken form me. I would also like to know how they got my credit card information and charged me for a service I din not sign up for. Please penalize this company and hopefully put them out of business.There are numerous bad reviews about this company on many different websites please investigate them. Sincerely [redacted]

Business

Response:

We received Customer V’s Revdex.com complaint on 3/21/2014. Thank you for allowing us an opportunity to reply. Prior to receiving this complaint, we had taken previous action to communicate with Customer V to explain his account history as well as provide a courtesy refund. Our Customer Service representative spoke to Customer V about the registration history for his account, however, Customer V was not willing to accept the explanation. Additionally, our Customer Service Supervisor called Customer V for further discussion, however, Customer V was unwilling to speak to our Supervisor. Respectfully, we strongly disagree with the statements made. Our company simply is not capable of establishing accounts and billing charge cards for consumers, without those accounts being established and authorized by customers directly. Please review the following history on Customer V’s account.

According to our records, Customer V registered for an account on 2/18/2014. To register an account for our website, we require all customers provide their name, address, email, phone number, and complete valid credit card number on our secure webpage registration form. We also require all customers check a box on our registration page which states the consumer has read and agreed with the billing terms and conditions of registering with our website. These terms are clearly stated and include an agreement to be billed $1 to activate an account and begin a 30-day trial period. Following the 30-day trial, the terms state the account would remain active for a $49.60 fee each month thereafter, until the account is canceled. Our website is secure and a customer account cannot be registered nor charged any amount until the customer submits their agreement with the terms by checking the box and clicking a submit button. An account was registered this way on 2/28/2014 by a consumer registering the account using the same name, address, email and phone number as provided by Customer V in this Revdex.com complaint. In addition, we require account registrations to enter a 3-digit security code found on the backside of the credit card entered. This ensures the person opening the account has the card in hand. The account registered to Customer V was done so by also providing this code. Our systems also record the IP address of the computer used at the time of registration. The IP recorded for Customer V’s account registration shows a geography that matched the address entered (Medford OR).

The account remained active from 2/18/14 until 3/20/2014 when Customer V cancelled the service via our website. Customer V also sent in an email later that same day and called our customer service department on 3/21/2014. Customer V confirmed all of the customer information entered into our website as his own and even confirmed the password that was entered as a password his own. In this call, Customer V insisted he did not recall establishing the account and demanded a refund be issued. We complied as an exception to the stated terms previously agreed to open the account, explained the account registration process and processed a refund for all requested charges. Because Customer V stated he remained upset, we escalated another service response to our Customer Service Department Supervisor to provide further explanation and offer additional service to satisfy Customer V. Customer V refused to speak to our Supervisor, so we are hopeful this written additional explanation and re-confirmation of the account history will be helpful. In response to Customer V’s specific inquiry about how credit card information was obtained, the credit card was entered into our website at the time of registration. This is the only means we had to obtain the card and issue authorized charges as described above. We have refunded the requested amount in an effort to promote satisfaction. Thank you.

Somehow RealtyStore.com fraudulently charged my credit card for $49.60 on 04/05/15. When I called them, they didn't know anything about anything and recommended that I take it up with the credit card company. I filed a dispute and while I was waiting for the first charge to be refunded, RealtyStore.com charged my account again! Again, they had no idea how or why, and promised to refund the 2nd charge right away- that was 05/05/15 and I'm still waiting. My credit card company has refunded me the first fraudulent charge and now I have to file a new dispute for the 2nd charge! RealtyStore.com is a scam, and even without my information they're charging me $49.60 a month! They said I'm not a member of their group, and they have a phony address for me....BEWARE

Review: My wife inadvertently did not follow the fine print on a trial 7 day membership and unless you call to cancel a $49.99 per month fee automatically begins. We have never once used this service however over a 2 year period we were billed over $2,000.Although, they were crediting us $400, this process is still preying on those individuals who do not follow the fine print. If this company was truly looking out for their consumers they could very easily see no attempt was made by to sign on by user ID. Instead they claim ignorance. One customer service person told me "oh well, if it was a fitness center, they would ignore inactivity as well"Please stay away!!!Desired Settlement: In light of our being part of the problem, we should be refunded $1,500, leaving them with over $700 of pure profit for zero services rendered

Business

Response:

Thank you for sending us Customer CP’s comments about his account. We have researched the account history and contacted Customer CP to review his concerns. As a result of our conversation, we have taken action which Customer CP acknowledged to satisfy his claim. Please consider the following additional information.According to our customer service and accounting records, an account was opened under Customer CP’s name on 2/23/2012. The terms of use and billing schedule were clearly displayed on the registration page used to open this account. These terms state the account would be registered for a 7-day trial access to our website for a fee of $1. The terms also clearly state if the account was not cancelled before the end of this trial period, it would remain active and open for an ongoing fee of $49.60 each month thereafter, until the account holder elected to cancel and close the account. Our website and order registration processes are secure. When registering a new account, we also require the customer to physically check a box stating they have read and agree with our terms, which include the pricing and billing schedule. This agreement was acknowledged when the account for Customer CP was registered and a charge card number was entered by the customer. Regarding access to the website and ongoing charges to allow this, accounts remain active and accessible for use at the customer’s sole discretion. Because real estate data and market conditions are subject to change over time, customers may elect to maintain an account active for as long as best suits their needs. Customers may have a short term need for our information (weeks or months of time) or desire longer term access (over a period of years). Because usage is at the customer’s sole discretion, we allow continuous access and maintain accounts as active unless a customer advises us otherwise by cancelling their account.Please note, once an account is registered, we display a registration confirmation page repeating the registration details. We also send each new customer a Welcome email with additional information. Account cancellations may be submitted via telephone on our Customer Service line (cancellations may be processed using an automated phone menu or by speaking with a Customer Service Representative), or by submitting an email to our Support department (we process all emails received within 4 hours) or by submitting a cancellation request directly on our website. All cancellations immediately receive a cancellation confirmation number and all future billing is immediately halted upon cancellation.We did not receive any correspondence or cancellation requests for Customer CP’s account until 10/13/2014 when Customer CP called our customer service department and cancelled the account. Our customer service representative immediately cancelled the account and halted any future billing. We processed a courtesy refund for the most recent charge at that time. Customer CP later contacted us again requesting additional refunds. We explained the terms of use and billing policy that was acknowledged at the time of registration and, although we had maintained the account open and accessible during the term, we processed additional courtesy refunds for the customer. Upon receiving this complaint, we contacted Customer CP on 11/18/14 to reach a final resolution of his concern. Although we maintained the account open and accessible continuously since registration, we agreed to process additional refunds in an amount which the customer declared was satisfactory to him. These refunds were processed through our system on 11/18/2014 and should post credits to the charge card on file in 1 – 4 business days, depending on the processing policies of the customer’s card issuing bank. Given Customer CP acknowledged these refunds satisfied the situation, we consider this issue closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10310557, and find that this resolution is satisfactory to me.

Regards,

Howard in Customer Service at Realtystore was a Big Help to me today as we straightened out a misunderstanding about my change in my Realtystore Online membership. Howard explained to me in detail what mistake was mad and how he was going to fix it. By the time we were finished, I got what I wanted as a membership to the Realtystore.com internet site and Howard issued a "Hassle Free Refund" for a duplicate account that was created by accident. I have "NOTHING" Negative to say about these folks. I wish there were more honest people in the world like them. Thank you for your help folks. Robert P.

This company and RentBeforeOwning and RealtyStore websites use phishing schemes and low prices to lure you in. BUYER BEWARE!

They just want your money, and to charge your credit card as soon as possible! Ignore their introductory low rates, it's all a scam to get your credit card info and start charging it. A quick search online shows tons of complaints about them, I should have known. Save your time and money and DO NOT DEAL WITH THIS COMPANY or any of their affiliates at this address is [redacted]Their profiles are on another website NationsInfoCorp.com

I have been doing real estate transactions for past twenty years and Realty Store.com

is all that it claims to be.(for a buyer,seller,and agents alike.)

Review: I canceled my subscription to realty store in January of 2014 and I am still receiving charges of $49.60 on my credit card.Desired Settlement: I want a refund of the $49.60 in false fraudulent charges on my credit card.

Business

Response:

Thank

you for advising us of Mr. H’s concern. We researched the situation and

discovered Mr. H had registered two separate accounts on our website. When

registering for an account, we require the consumer enter a unique email

address to be used as an account identifier. Our research showed Mr. H used two

different email addresses to open separate accounts on our website. On January,

17, 2014, Mr. H cancelled one of his accounts using our online automated

cancellation process. We cancelled this account and halted future billings as

of January 17. On June 13, 2014, Mr. H contacted our Customer Service

Department to inquire about charges he was still receiving from our company. At

that time, our Customer Service Supervisor discovered Mr. H had maintained his

second account active and, as such, it had been subject to ongoing charges. As a

courtesy, we refunded Mr. H for a requested amount at that time. We contacted

Mr. H on June 13 to advise him of this situation and based on feedback

received, we understood he was satisfied with the actions taken. Based on the time stamp of this complaint, it appears Mr. H had not yet received our communication confirming the cancellation prior to filing this complaint. On June 16, we

processed additional courtesy refunds on Mr. H’s second account to refund him all charges made on his second account. We attempted to call Mr. H to advise him

of the additional courtesy refunds, however, our calls were not answered. We

are confident this will fully resolve Mr. H’s concerns.

Review: We have a for sale sign in our yard for our home. We received a call from a gentleman, 10/14/2013, stating he was interested in our home. He said he would put $2200.00 down, then $800.00 a month for 3 years, then at that time he would qualify for a loan for the balance. We told him we were selling the home, we were not interested in a contract for deed. We asked him why he thought that. He said that he saw our home on realtystore.com and that is what they said. We have never talked with realtystore.com regarding the sale of our home, or anything else for that matter. We did immediately call them regarding this. They said they are within their legal rights to list our home which is public record. They said they make their money from people who pay to gain information from their website. While we have no problem receiving "free" advertisement from them, we do have a problem with the information being inaccurate. We were able to get on the website to see basic information of what the gentleman calling was talking about. The website does say "The seller may also consider Rent to Own (RTO) or lease option terms for buyers that have good credit but need more time to qualify for a bank loan". The description of the house reads as if we wrote it, in one area it reads "we". Again we have never talked to anyone from realtystore.com. We consider this false advertising.Desired Settlement: We would appreciate knowing what Revdex.com's view of the contents of the realtystore.com website. Is it truly legal to include assumptions in their advertising? We would like the "inaccurate" information excluded.Thank You.

Business

Response:

*hank you for informing us of Ms. *’s concern. We take data quality very seriously and appreciate any feedback in efforts to continually improve our service.

Our records show Ms. * called our customer support department on 10/14/13 to inform us of the aforementioned issue. We explained why the property was listed on our site and agreed to comply with the request to remove the listing as soon as possible. On 10/15/2013 the property was removed the property from our database and was no longer visible on our website.

On October 17, we followed up with Ms. * in a telephone call to explain further details about the origin of the listing and why it had produced the purchase offer Ms. * described. In summary, we had received the listing under a data contract with a third party site. *his third party site was given the original property details and is currently displaying the same property for sale with the same description that had been displayed on our website. *he third party had classified this property as willing to consider, but not guaranteed to accept, alternative purchase terms such as a lease-option. *his is the reason the property was displayed with the optional suggestion that buyers may consider proposing alternative financing in their purchase offer, subject to review and acceptance by the seller. We also advised Ms. * of the company name providing this information to allow her to contact and correct the information at the source if she chooses to. We also offered Ms. * the opportunity to continue to list her property on our site under a different classification, in the interest of helping attract more prospective buyers. Ms. * declined to do so, and we have ensured her property will remain off our website. We closed our conversation confirming that Ms. * considered this complaint resolved and closed. She did so.

We apologize for any inconvenience that she may have experienced and we wish Ms. * success in her endeavors to find a buyer for her home for sale.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9763335, and find that this resolution is satisfactory to me.

Regards,