RealtyStore.com

Complaint:
I am rejecting this response because: I would like the business to clarify precisely where said data was received, as I work for the Division of Taxation in the Local Property Tax unit and have looked at the county records which have shown no such thing Therefore, if you can show where this data was obtained from county records I will gladly speak to my county regarding this incident
Regards,
*** ***

Thank you for notifying us of Customer D’s experience with our serviceWe appreciate the opportunity to research and comment on what occurred
with Customer D’s account. Customer D signed up for a trial membership account for our service on 3/10/Customer D agreed to be billed for the trial membership and each month thereafter until the account is cancelledThe Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountUpon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our siteIt also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresAlthough Customer D states he has proof that he cancelled his account within the trial period, we do not show any further correspondence from Customer D until he contacted our customer service department on 7/3/16, which was after the trial period had expiredOur system tracks all customer correspondence including registration and cancellationCustomer D’s account was cancelled and although the account had been billed correctly, a full refund was granted
After receiving the notice of concern from the Revdex.com on 8/18/16, we attempted to contact the customer again to discuss his concern, but were unable to reach himHe contacted us back on 8/27/stating he did not wish to discuss the account any furtherBecause we have granted Customer D a full refund and have addressed all of Customer D’s concerns to the best of our ability, we would consider this matter closed

Thank
you for notifying us of Customer P’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer P’s account.
Customer
P signed up for a trial membership account for our service on 2/10/Customer
P agreed to be billed for the trial membership and each month thereafter until
the account is cancelled. The Terms of Use and Pricing Information are
clearly displayed on our registration page, and we require each member to check
a box stating they have read and agree to the terms of use and pricing
information, prior to registering the account
Upon
registration, every member gets a welcome email, confirming the account is
active, and provides the membership log on information to our site. It
also includes the trial expiration date so the member will know when to cancel
if they do not wish to be billed after the trial expires
We do
not show any further correspondence from Customer P until she called our
customer service department on 12/28/to cancel the account. Our
customer service agent cancelled the account at that time, and an email was
sent to Customer P providing the cancellation number. Although the
account was billed correctly, our customer service agent, as well as our
customer service manager spoke with Customer P to resolve her concern, and a
full refund has been granted
Customer
service is of the utmost importance to our organization. We have listened
to the phone call that Customer P is referring to, and have spoken directly with
the customer service representative that took Customer P’s call
We
contacted Customer P via telephone on separate occasions to confirm she
was satisfied with the resolution of her concern and to specifically discuss
the concerns surrounding her concern regarding her conversation with our
customer service representative, however we were unable to reach her. We
left a phone number for our customer service supervisor if she wishes to
contact us back to further discuss her concern. Because we have granted
Customer P a full refund and have addressed all of Customer P’s concerns to the
best of our ability, we would consider this matter closed

Thank
you for notifying us of MsS’s comments regarding our service. We
appreciate the opportunity to investigate the situation, and respond to Ms
S’s
concern
We
immediately located MsS’s property information on our website and removed
it. Please know that we make our best efforts to achieve 100% accuracy in
the data we provide to our customers. We aggregate data from multiple
sources nationwide and are constantly adding and deleting properties from our
database to ensure accuracy. We did notice multiple websites besides
ours, that included this same property listing information. We confirmed
that this property was listed on a for sale by owner website (usrealty.com) as an active
listing as a for sale by owner, which included her phone number. We
appreciate the information provided to us by MsS, as we immediately removed
the property from our database, and in turn notified our sources they should do
the same
We
contacted MsS on 3/10/but were unable to reach her. We left a voice
message stating we received her complaint and that her property has been
removed from our website. We left our phone number so she could contact
us back with any further questions. We have not heard back from MsS
We
appreciate the information MsS provided so we could investigate this matter and make the appropriate updates to our
website. We believe we have completely addressed MsS’s concerns and
would consider this matter closed

what a rid off serviceI was offered to trial out the service for $ for the
weeks But the service was not helping at all all the listing are already MLS listing so I call an cancel but they are keep charging me $monthlyI keep calling to cancel but is no used fund keeps withdraw from my account for a whole months So I end up have to call my bank to cancel the cardso They wouldn't able to continuing withdraw $monthly that was no help servicesso please careful don't enter your credit card informationEven though they said it will not be charged they're liars don't listen to themthey said it was customer responsible to cancel, but I did & they keeps taken fund out of my accountso frustration

Thank
you for notifying us of Customer K.H.’s experience. We have investigated
the history of this account and have taken actions to ensure the customer is
satisfiedPlease consider the following details for Customer K.H.’s
account.
class="MsoNormal">According
to our records, Customer K.Hregistered for an account on 3/03/and
provided authorization to be billed $for a 30-day initial trial period, and
to maintain the account active for an on-going fee of $each month
thereafter, until the customer elects to cancel and close the accountOur
website is secureDuring account registration, we require all customers
provide their name, address, email, phone number, and a form of payment, such
as a charge card number, in order to registerIn addition, we display our
pricing and billing terms for opening and maintaining our account and require
all new customers to physically check a box on the order pageThis check box
states the customer agrees with our pricing, billing schedule and terms of use
Customer K.Hacknowledged agreement with these terms in order to complete the
new account registration
Customer
K.H.’s account was active and fully available for use continuously from
3/03/through the 30-day trial periodWe did not receive any cancellation
requests through the end of the trial and maintained the account as active and
billable on 4/02/2014, per our purchase termsCustomer K.H.’s account remained
open and fully accessible until 4/22/when Customer K.Hcancelled the
service via our customer service department. Per the customer’s request,
we immediately canceled the account and halted all future billing as of
4/22/In this phone call, Customer K.Halso requested a full refund
of the monthly feeWe explained and re-confirmed the purchase terms and
billing protocol which Customer K.Hhad agreed to at the time of account
registrationTo address Customer K.H’s concern at the time, we processed a
courtesy partial refund. We believed this was a fair resolution at the
time
Upon
receiving this complaint, we also called Customer K.Hto further discuss the
situation and ensure satisfactionDuring this call, we agreed to issue an
additional refund to meet the requested amount. Based on feedback from
Customer K.H., we are confident this fully resolves Customer K.H.’s concerns
Regarding
Customer K.H.’s comments about the treatment received on this call, we have
also discussed this complaint with the Customer Service agent involvedWe
found the agent acts professionally and efficiently on service calls and are
sorry that Customer K.Hdid not find the tone as helpful as we would prefer
We regularly monitor all agents for the conversational tone used over the
phoneWe want to ensure it supports the high level of service we expect our
agents to provide all customersWe will continue to do so and thank Customer
K.Hfor sharing her opinion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10310557, and find that this resolution is satisfactory to me
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9917870, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank
you for notifying us of Customer V’s experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer V’s account.
class="MsoNormal">Our
records indicate that on 4/11/Customer V registered an account with
us. All registering members agree to be billed for a trial membership and
then a monthly membership fee each month thereafter until the account is
canceled. The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating
they have read and agree to the terms of use and pricing information, prior to
registering the account. We require all members to provide their full name,
email address, home address, phone number and complete credit card information
when registering for an account.
Our
records do not show any correspondence from Customer V until he contacted our
customer service department to cancel the account on 6/10/15. We sincerely apologize for the frustration Customer V experienced when speaking with our
customer service representative. Customer Service is very important to
us, and we are addressing the issue appropriately to ensure all of our
representatives provide outstanding customer service to our members.
During
the phone conversation on 6/10/the customer service representative cancelled
Customer V’s account, and provided a refund per Customer V’s request
Please
know that we make our best efforts to achieve 100% accuracy in the data we
provide to our customers. We aggregate data from multiple sources
nationwide and are constantly adding and deleting properties from our database
to ensure accuracy.
We
contacted Customer V via telephone on 6/12/to discuss his concerns.
Customer V stated that he was completely satisfied with the resolution and
appreciated our efforts to contact him directly to further discuss the
situation. Because Customer V confirmed the issue is resolved, we
consider this matter closed

Thank you for notifying us of Customer H’s
experience with our service. We appreciate the opportunity to research
and comment on what occurred with Customer H.
Our
records confirm Customer H registered
for an account with us on 5/19/at 1:pm, and then cancelled the account
on the same day, minutes later, at 2:pm. We apologize that Customer H
was not able locate the property she was looking for during her brief search on
our website. Please allow us to explain that our company works with
Homes.com, providing a data feed of our live property database to them several
times each week. We make our best efforts to achieve 100% accuracy, however
because our databases are separate, there may be instances when our database
and Homes.com database are not 100% in sync. Our goal is to maintain the
most accurate database possible on our website, and therefore are constantly
adding and deleting properties from our local database to ensure
accuracy. Because we provide our data feed to Homes.com several times per
week, it may take a day or so for Homes.com to update their database to reflect
our data
We are sorry to hear that Customer H felt
she needed to contact the Revdex.com prior to contacting our live customer service
department directly. Our customer service staff is available days a
week, between am - pm Monday - Friday, and on Saturday and Sunday from am -
pm. We would encourage all of our customers to contact our customer
service department for any question they have regarding our website. They
are able to answer questions, as well as help customers navigate the
website. The customer service phone number is clearly displayed on the
“Contact Us” tab on our website
On 5/20/15, our Customer Service Manager
contacted Customer H directly via telephone to see if she could provide further
assistance to Customer H, however was unable to reach her. We tried again
to reach her via email on 5/21/15, but have not yet had a returned response
from Customer H
We have done our best to contact Customer H
regarding her concern, and would encourage her to contact us directly to
discuss her inquiry. Please let us know if anything else is needed to
close this matter

Thank you for notifying us of Customer H’s concern. We have researched the customer’s account history and would like to share our findings. According to our records, Customer H registered for an account on 6/30/2013 and agreed with our stated terms of purchase,...

which included a $1 charge for 7-day trial access to our site and a $49.60 charge each month thereafter to maintain access to the site. The terms of purchase clearly state that access and charges continue until the customer chooses to cancel the account. These terms are stated on our purchase registration page and also on our Terms of Use page.  We require all customers to check a box on our registration page which states the consumer has read and agreed with the Terms of Use, pricing, billing terms and conditions of registering with our website. Customer H did so and the account was activated for Customer H’s use. Customer H’s account was open and fully available for use from 6/30/2013 until 2/7/2014 when the account was cancelled through our Customer Service phone system. 
On 2/7/2014, Customer H’s spouse also called our customer service department to inquire about charges. We explained the terms of use and billing that were agreed to when the account was opened, and that the account was active and fully available for use by the customer since that time. Since the account remained active and open, the charges were applied as previously described. Customer H’s spouse requested a refund of the most recent charge, explaining the account had not been used recently. Although the account was active and available for use during that time, we elected to issue a courtesy refund for the last charge, and we understood this fully resolved the caller’s concerns about this account. 
Upon receiving this Revdex.com complaint, we called Customer H for further discussion.  We were unsure as to the reason for the Revdex.com complaint since the previous call suggested the concerns were already satisfied. We contacted Customer H on 2/7/14, and although the account had been active and fully available for Customer H’s use since 6/30/2013, to promote full customer satisfaction, we issued the additional courtesy refunds in full, as requested by Customer H. During our conversation, Customer H confirmed these refunds resolved this complaint and provided satisfaction. We believe this issue has been addressed in a timely and complete fashion. Thank you.

Somehow RealtyStore.com fraudulently charged my credit card for $49.60 on 04/05/15. When I called them, they didn't know anything about anything and recommended that I take it up with the credit card company. I filed a dispute and while I was waiting for the first charge to be refunded, RealtyStore.com charged my account again! Again, they had no idea how or why, and promised to refund the 2nd charge right away- that was 05/05/15 and I'm still waiting. My credit card company has refunded me the first fraudulent charge and now I have to file a new dispute for the 2nd charge! RealtyStore.com is a scam, and even without my information they're charging me $49.60 a month! They said I'm not a member of their group, and they have a phony address for me....BEWARE

Thank
you for notifying us of Ms. H’s experience.  We appreciate the opportunity
to investigate the situation, and respond to Ms. H’s concern.
class="MsoNormal"> Ms. H
states in the complaint that her property is being advertised incorrectly on
our website as a home in foreclosure.  Upon receiving this complaint on
3/20/15 we immediately removed the listing from our site, and contacted our
data provider to inform them of this error.  Our data provider confirmed
this was an error and we have conducted an extensive investigation to find out
why this error occurred.  Our investigation has determined the original
error is within the Ocean County Property Records database, somehow linking Ms.
H’s property with another property on the same street.  The property
record for Ms. H’s address includes what seems to be a misfiled deed record for
a nearby property identifying Fannie Mae as grantee.   Although the
error stems from Ocean County Property Records, we would like to express our
sincere apologies that this error has affected Ms. H.   The data
provider is correcting the error on their side, and
as stated above, we immediately removed the listing from our site.
 Ms. H
also references discontent with views for her home found on Zillow. 
Please know that we have no connection to Zillow, and any listing they post is
completely unrelated to us.  It is possible, however,  that Zillow
obtains data from some of the same data sources as we do. 
Furthermore, our site did not list Ms. H’s property until Feb 25, 2015, and it
was removed on March 20, 2015.  During this time, Zillow only received 5
views regarding Ms.H’s property.  The 445 Zillow views Ms. H is referring
to occurred of a 5 year time period, beginning in Sept 2011.
 On
March 20, 2015 our customer service manager spoke with Ms. H and was able to
apologize for the error that occurred and explain the situation in full, along
with our method of removing the listing from our site and working with the data
provider to correct the error on their end.  Ms. H let our customer
service manager know she accepted the explanation and confirmed that her
concern has been completely resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10530072, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for notifying us of Customer H’s situation.  We strongly disagree with the assertions made in the complaint. Our company is focused on providing valuable real estate information to consumers and real estate professionals. We also provide ready access to our...

Customer Service department via a toll-free telephone number or email 7 days per week to assist with any questions about utilizing our website or account status. To ensure we manage our service levels to high standards, our system time-stamps all customer communications. Although Customer H states she believes she cancelled her account earlier, we have no record of a cancellation confirmation before March 14.   
 Regardless, we elected to process the requested refund in an effort of good faith and to promote satisfaction, prior to the filing of this Revdex.com complaint.
 Please consider the following information regarding Customer H’s account history. On February 10, 2014, Customer H registered on our website and agreed to be billed $1 for a 30-day trial account, and this account would remain active for a fee of $49.60 each month thereafter until the customer elected to cancel and close the account.  Thirty days after the account was opened, as of March 12, 2014, we had not received any cancellation request from Customer H. Per the purchase terms Customer H agreed with on February 10, we maintained her account active and billed $49.60 for the month.  On March 14, 2014, we received an email from Customer H stating she thought she had previously cancelled the account and requested a refund of the current charge. Our records did not show any cancellation requests, but as a precaution, we immediately cancelled Customer H’s account and issued a courtesy refund of the monthly fee. 
 We received this Revdex.com complaint later that same day and attempted to contact Customer H on 3/14/2014 at the number provided in the complaint to resolve this issue.  We were un-able to speak with Customer H initially, but left her both a voice mail and sent her an email explaining the situation, confirming the refund given, and noted the lack of prior cancellation requests. Later on March 14, 2014, a Customer Service Manager spoke to Customer H to investigate the cancellation confirmation she claimed to have received, but we had no record of issuing. Customer H suggested she would email a copy of this confirmation to us for review. We have not received it at this time.
 We have reconfirmed the refund was processed out of our system on March 14. We sent Customer H a confirmation of the cancellation and refund granted on March 14. We also advised the customer to expect to see the credit applied to her charge card in approximately 1 – 4 business days (depending on the processing speed of her card issuing bank). We believe this fully resolved Customer H’s concerns.

Howard in Customer Service at Realtystore was a Big Help to me today as we straightened out a misunderstanding about my change in my Realtystore Online membership. Howard explained to me in detail what mistake was mad and how he was going to fix it. By the time we were finished, I got what I wanted as a membership to the Realtystore.com internet site and Howard issued a "Hassle Free Refund" for a duplicate account that was created by accident. I have "NOTHING" Negative to say about these folks. I wish there were more honest people in the world like them. Thank you for your help folks. Robert P.

Complaint: 11090252
I am rejecting this response because:
I desire to both accept and reject the businesses response.  I am please that I have received a full refund, however I must counter the statement of my exact email and phone number used, is odd.  Fist because they only have my pone number because I reached out to the company only after discovering that I had a mysterious charge on my credit card.  They have my phone number because of this.  Secondly, if this company had my email address this is strange because I have never received any correspondence, support, notification from this company.  With ALL of the daily emails I receive from companies simply generated because they have my email address, why have I and why do I not receive anything from this Company?  Again, my point is, that I feel companies such as these are purposely trying to stay under the radar.  They don't want to reach out to the client they are deducting a fee (money) from because this will alert the customer and remind the customer they do not need this service, (whatever the actual service is, which is also the mystery.)  Again, I do not remember signing up for this service in the first place.  I was traveling in France at the time they state that I registered with them and agreed to this service.  Not something I would do while traveling.  Next, my main credit card was used by someone in the states at the same time.  Makes me wonder?  
Anyway, yes, I am happy to have this resolved and all of my money returned to me.  And the caller was kind and restful with her words. But I do wish to make a strong point about this type of business ethics and express my great concern about this credit card behavior on unsuspecting people, the elderly, young, less educated.   
I ask this company if they are conducting an ethical business and providing a respectable service, please at least send out weekly correspondence, updates about your services, reminders to your clients.  These options can be generated by a computer software program with no overhead to your company.  And in the end provide a confidence and build a positive reputation of a respectable, ethical company who provides a clear service that helps the fee paying clients.  
Regards,
M[redacted]

Thank
you for advising us of Mr. H’s concern. We researched the situation and
discovered Mr. H had registered two separate accounts on our website. When
registering for an account, we require the consumer enter a unique email
address to be used as an account...

identifier. Our research showed Mr. H used two
different email addresses to open separate accounts on our website. On January,
17, 2014, Mr. H cancelled one of his accounts using our online automated
cancellation process. We cancelled this account and halted future billings as
of January 17. On June 13, 2014, Mr. H contacted our Customer Service
Department to inquire about charges he was still receiving from our company. At
that time, our Customer Service Supervisor discovered Mr. H had maintained his
second account active and, as such, it had been subject to ongoing charges. As a
courtesy, we refunded Mr. H for a requested amount at that time. We contacted
Mr. H on June 13 to advise him of this situation and based on feedback
received, we understood he was satisfied with the actions taken. Based on the time stamp of this complaint, it appears Mr. H had not yet received our communication confirming the cancellation prior to filing this complaint. On June 16, we
processed additional courtesy refunds on Mr. H’s second account to refund him all charges made on his second account. We attempted to call Mr. H to advise him
of the additional courtesy refunds, however, our calls were not answered. We
are confident this will fully resolve Mr. H’s concerns.

Thank you for sending us Customer M.B.’s comments and
concern. Although we maintained Customer M.B.’s account as active and
provided access to our services per the purchase terms Customer M.B. had
previously...

authorized and agreed to, we have taken special action to resolve
Customer M.B.’s situation. We processed additional refunds to credit the
remaining charges made to her charge card today, March 18, 2014. We ask you to
please review the account history in this case as follows.
According to our records, Customer M.B. registered for an
account on March 5, 2013 and agreed to be billed $1 for a 30-day trial account,
and then maintain the account as active for a fee of $49.60 each month
thereafter until the account was closed.  We require all customers to check
a box on our registration page which states the consumer has read and agreed
with these billing terms and conditions of registering with our website. Our
website is secure and a customer account can neither be registered nor charged
any amount until the customer submits their agreement with the terms by
checking the box.   Customer M.B. did so on March 5, 2013 and the
account has remained open and billable since that time. We did not receive any
requests to close this account until February 26, 2014 when Customer M.B.
called our customer service department. At that time, Customer M.B. spoke to a
Customer Service representative and asked for the account to be closed. 
Our service representative immediately cancelled the account. Customer M.B.
also contacted us on March 14, 2014 and requested historical charges be
refunded. Although we had provided Customer M.B. with an active account since
March 5, 2013, we agreed to issue a limited refund, given her extenuating
circumstances. We believed the customer was satisfied at that point.
It appears the customer filed this Revdex.com complaint on the same
day (March 14) to appeal for additional refunds. Although we had provided
services which were previously requested and authorized, we wish to close this
issue by providing the additional refunds requested. On March 18, 2014, we
processed additional refunds for all remaining historical charges made to Customer M.B.'s charge card. These refunds should post credits to her card within 1 – 4
business days, depending on the processing speed of the bank that issued her
card.
We attempted to reach Customer M.B. by phone to
discuss her concerns and ensure resolution of the issue. Our calls have not
been answered or returned yet, but to avoid lost time, we left a voice mail
describing the additional actions taken.  We are confident that processing
refunds for the remaining historical charges will fully resolve this situation.
We wish Customer M.B. well in her future endeavors.

Thank you for notifying us of Customer H’s experience with our service.  We appreciate the opportunity to research and comment on what occurred with Customer H’s account. As Customer H  stated, she signed up for a trail membership account for our service on...

8/26/2015. Customer H agreed to be billed $1 for a trial membership and a monthly membership fee each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.We time stamp all correspondence that occurs on each account including registration and cancellation, and we do not show any correspondence after registration from Customer H until we received notice of the concern she registered with the Revdex.com on 9/28/15.  We are sorry she felt she could not contact us directly prior to contacting the Revdex.com as our customer service representatives are available Monday – Friday from 6am – 6pm PST and on the weekends from 9am – 5pm PST.  We are also available for cancellations 24 hours, 7 days a week via email,  or by using our IVR telephone system.  All of our contact information can be easily found on our “Contact Us” page on our website.Per Customer H’s request a full refund was provided on 9/28/15.  We contacted Customer H via telephone to confirm she was satisfied with the resolution of her concern, but were unable to reach her.  We consider this matter closed, as we are confident the refund provided fully resolves Customer H’s concern.