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RealtyStore.com Reviews (109)

We were able to speak with Ms H this morning, and clarify exactly where the data was received, as she requested.  We shared the link we have from the Ocean County Property Records that contains the erroneous data.  Ms. H thank us for the information, and stated she appreciated our assistance and that she would take contact the county regarding the incorrect data linked to her property.  Ms H confirms this resolves her complaint.

Thank
you for notifying us of Customer W’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer W’s account. 
As
Customer W stated, she signed up for a trial membership account for our service
on 3/19/2015. Customer W agreed to be billed for the trial membership and each
month thereafter until the account is cancelled.  The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account.
We do
not show any further correspondence from Customer W until she called our
customer service department on 7/31/2015 to cancel the account.  Our
customer service agent cancelled the account at that time, and an email was
sent to Customer W providing the cancellation number.
Customer
W contacted our customer service department again on 9/9/15 requesting a refund
to her account.  Although her account was billed correctly we granted a
full refund.
We
contacted Customer W via telephone to confirm she was satisfied with the resolution
of her concern.  Customer W stated she appreciated that we reached out to
her directly and that she is fully satisfied with the resolution to this
matter.

Thank you for notifying us of Customer G’s
experience with our service.  We appreciate the opportunity to research
and comment on what occurred with Customer G’s account. 
As...

Customer G  stated, she signed up
for a trail membership account for our service on 7/21/2015. Customer G agreed
to be billed $1 for a trial membership and a monthly membership fee each month
thereafter until the account is cancelled.  The Terms of Use and Pricing
Information are clearly displayed on our registration page, and we require each
member to check a box stating they have read and agree to the terms of use and
pricing information, prior to registering the account.
We time stamp all correspondence that
occurs on each account and we do not show any further correspondence from
Customer G until she called our customer service department on 9/26/2015 to
cancel the account.  Our customer service agent cancelled the account at
that time, and a full refund was provided to Customer G.  A cancellation
email was sent to Customer G providing the cancellation number as well as
confirmation of the refund amount.
We contacted Customer G on
9/28/2015 via telephone to confirm she was satisfied with the resolution of her
concern, but were unable to reach her.  We consider this matter closed, as
we are confident the refund provided fully resolves Customer G’s concern.

I signed up with Realty Store two months ago and every prospect I received was for a rental or a lease option and none of them had any credit. The prospects weren't even prospects. Shame on you Realty Store. In addition, the homes that show up on your web site aren't even listed homes. Everything is a lie!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9968298, and find that this resolution is satisfactory to me. All that I wanted was my money back...however...there assertions are lies.  Upon the advice of a realtor that I spoke with, this account was cancelled the same day as she informed me that the listings on the site are old, not up to date, and often contain properties that have already sold, which I informed the gentleman on the telephone.  Be that as it may, I was livid when I saw this charge as since the initial date that I signed up, other than to cancel this, I never went on this website, which I am sure that they can see, and NEVER utilized their services.
Regards,
[redacted]

Thank you for sending us Customer CP’s comments about his account.  We have researched the account history and contacted Customer CP to review his concerns. As a result of our conversation, we have taken action which Customer CP acknowledged to satisfy his claim. Please...

consider the following additional information.According to our customer service and accounting records, an account was opened under Customer CP’s name on 2/23/2012. The terms of use and billing schedule were clearly displayed on the registration page used to open this account. These terms state the account would be registered for a 7-day trial access to our website for a fee of $1. The terms also clearly state if the account was not cancelled before the end of this trial period, it would remain active and open for an ongoing fee of $49.60 each month thereafter, until the account holder elected to cancel and close the account. Our website and order registration processes are secure. When registering a new account, we also require the customer to physically check a box stating they have read and agree with our terms, which include the pricing and billing schedule. This agreement was acknowledged when the account for Customer CP was registered and a charge card number was entered by the customer. 
Regarding access to the website and ongoing charges to allow this, accounts remain active and accessible for use at the customer’s sole discretion. Because real estate data and market conditions are subject to change over time, customers may elect to maintain an account active for as long as best suits their needs. Customers may have a short term need for our information (weeks or months of time) or desire longer term access (over a period of years). Because usage is at the customer’s sole discretion, we allow continuous access and maintain accounts as active unless a customer advises us otherwise by cancelling their account.
Please note, once an account is registered, we display a registration confirmation page repeating the registration details. We also send each new customer a Welcome email with additional information. Account cancellations may be submitted via telephone on our Customer Service line (cancellations may be processed using an automated phone menu or by speaking with a Customer Service Representative), or by submitting an email to our Support department (we process all emails received within 4 hours) or by submitting a cancellation request directly on our website. All cancellations immediately receive a cancellation confirmation number and all future billing is immediately halted upon cancellation.
We did not receive any correspondence or cancellation requests for Customer CP’s account until 10/13/2014 when Customer CP called our customer service department and cancelled the account. Our customer service representative immediately cancelled the account and halted any future billing. We processed a courtesy refund for the most recent charge at that time. Customer CP later contacted us again requesting additional refunds. We explained the terms of use and billing policy that was acknowledged at the time of registration and, although we had maintained the account open and accessible during the term, we processed additional courtesy refunds for the customer. Upon receiving this complaint, we contacted Customer CP on 11/18/14 to reach a final resolution of his concern. Although we maintained the account open and accessible continuously since registration, we agreed to process additional refunds in an amount which the customer declared was satisfactory to him. These refunds were processed through our system on 11/18/2014 and should post credits to the charge card on file in 1 – 4 business days, depending on the processing policies of the customer’s card issuing bank. Given Customer CP acknowledged these refunds satisfied the situation, we consider this issue closed.

We regret any misunderstanding, and would like clarify what
happened with the customer’s account. We have located 3 accounts in our
system that match the phone number provided in the complaint.  The first account was registered on 5/9/2009
and cancelled on...

5/23/2009 via our website. 
The second account was registered on 2/27/2014 and cancelled on 3/26/2014
via our website.  On 5/25/2014, the most
recent of these accounts was created using the email address [redacted]@gmail.com.
 At the time the account was created, we
immediately sent the account login information to the email address provided
during registration.  In addition, account
login info can be easily retrieved by calling our customer service center or by
requesting it directly from the website. 
Lastly, cancellation requests can be conveniently processed several ways
including via email, telephone or directly through the member website.  We did not receive any correspondence from
Miss [redacted] until 6/27/2014 when she sent an email to our customer service
department from the email address [redacted]@aol.com about charges to her
account. 
We do have an inactive account from the customer with the email address
[redacted]@aol.com but that account had never been billed.  However, due to the customer’s comments in
the email, we further searched our database and were able to locate the active account, even though it was a different email address.  We immediately canceled that account and
issued a courtesy refund on 6/27/2014, the same day we received her email.  Based on the customers's complaint and her
previous success in canceling accounts via our website, we believe the
cancellation issue stemmed from having multiple accounts and accessing an
account that was already cancelled  ([redacted]@aol.com account) rather than the
open account ([redacted]@gmail.com account) . 
Upon receiving this complaint we attempted to call her on 6/27/2014 at the number listed in the complaint but were unsuccessful.  We are happy to hear that she is pleased with the
service we provide.   Since we refunded the full amount requested prior
to  receiving this complaint, we are confident this fully resolves her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028631, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Thank you for alerting us of Mr. **’s concern. This issue was promptly
escalated to our VP of Product Development, who personally oversaw the
resolution of the problem and contacted Mr. ** directly to confirm his concern
was addressed and resolved.  Please consider...

the following additional
details.
As Mr. ** noted, a number of real estate listings appeared on our site which
included Mr. **’s contact information. Regrettably, it was only after these
listings were published that it was discovered these listings were in fact not
related to Mr. ** or his real estate services. We apologize deeply to Mr. **
for any inconvenience caused by the mislabeling of these property listings.
Our website sources national property information and real estate data through
agreements with more than one hundred real estate data providers. Over 2
million property records are received and processed regularly by our systems.
We maintain and enforce quality control measures for data processing and
formatting to present data as cleanly as possible.  The vast majority of
the data we display is accurate and presented consistently, based on the raw
data received. Unfortunately, a software error assigned Mr. **’s contact
information inappropriately to property data and listings which were
unaffiliated with him.
Because data errors may occur infrequently, but can surface from time to
time, we welcome feedback from knowledgeable third party sources, such as Mr.
**, if errors are observed. Our Customer Service department had received a phone
call regarding Mr. **’s data issue and we had responded promptly to remove both
the listings causing the issue and to remove Mr. **’s contact information from
our database.
Our VP of Product Development also followed up with Mr. ** by phone for
further investigation. We thank Mr. ** for helping us identify the root cause
of this issue. During our phone call, we assured Mr. ** the properties and
contact information would be removed promptly. Later, a second call to Mr. **
was not answered, but we did leave a voice message for Mr. ** to confirm the
listings and his contact information were removed. Again, we extend our
apologies for any inconvenience Mr. ** experienced.

Thank
you for notifying us of Customer D.O.’s concern.  We have researched the
account history and found it agrees with the customer’s description of a one
month trial. The account remained active following the end of the trial period,
per the purchase terms...

the customer agreed to at the time of registration.
Customer D.O. did not contact our Customer Service department prior to filing
this complaint. We would have been happy to assist Customer D.O. with any
questions about utilizing our website and services, or to address any questions
regarding pricing and billing. Regardless, we have elected to process refunds
as requested by the customer to promote satisfaction. Please review the
additional information regarding this account.
 Our
records show, Customer D.O.  registered a new account on our website on
5/20/2014. This account was registered for a price of $1 for a 30-day trial
period, and to continue active each month thereafter for $49.60 until the
customer elected to cancel and close the account. Cancellations can be made at
any time either online directly in the customer’s account, or by calling our
Customer Service department seven days per week or by sending us an email
request. Cancellation requests are processed upon receipt. During account
registration, we also require customers to provide a charge card form of
payment and also check a box to acknowledge the customer has read and agrees
with our stated pricing and billing terms. Customer D.O. did so in order to
activate this account. We also sent Customer D.O. a welcome email, as we do to
all new account holders, to provide additional information about the account.
 We
also guard against fraud in several ways. Our website is secure. During the
registration process, we require all new customers to provide their full name,
billing address, phone number and email address.  The information we have
on file for Customer D.O.’s account matches the same information provided in
this complaint. In addition, when customers enter their charge card form of
payment, we also require them to submit the CVV security code typically found
on the back side of the card. This ensures the person entering the number has
the card in hand and our merchant processor matches the CVV number to the
account number for verification. Our system also logs the IP address used by
the computer at time of registration for a match. The IP address used when
Customer D.O. registered matches the geography of the billing address in
Michigan, provided at the time of registration.
 Customer
D.O. did not cancel this account after the completion of the 30-day trial
period, so it remained accessible and billable, per the acknowledged terms.
Customer D.O. cancelled the account on 9/18/2014 by utilizing our automated
cancellation option on our Customer Service telephone line. At that time,
Customer’s account was closed and any future billing was immediately halted. We
also sent a cancellation confirmation email to Customer D.O.
 Upon
receiving this complaint, we attempted to contact Customer D.O. on 9/22/2014 at
the telephone number provided. We wished to review the purchase terms and
concerns the customer had and answer any additional questions. Our calls were
not answered, but we left Customer D.O. a voice mail confirming the actions
taken and courtesy refunds which were processed. These refunds should be
expected to post credits to the charge card used for registration in 1 to 4
business days, depending on the policy of the card’s issuing bank. Customer
D.O. is welcome to contact our Customer Service department with any additional
questions. We are confident the information provided and actions taken fully
resolve Customer D.O.’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10186295, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Very misleading prices, I looked at a property priced at $349,000 only to have to sign up and give my credit card information to find out the price is $5 Million. Not good business practice, won't be using this site again.

Thank you for notifying us of Customer B’s
experience with our service.  We appreciate the opportunity to research
and comment on what occurred with Customer B’s account. 
9.5pt;">As Customer B stated, he signed up for a
trail membership account for our service on 11/27/2014. Customer B agreed to be
billed $1 for a 30 day trial membership and a monthly membership fee each month
thereafter until the account is canceled.  The Terms of Use and Pricing
Information are clearly displayed on our registration page, and we require each
member to check a box stating they have read and agree to the terms of use and
pricing information, prior to registering the account.
We do not show any further correspondence
from Customer B until he called our customer service department on 7/7/2015 to
cancel the account.  Our customer service agent cancelled the account at
that time.
We contacted Customer B on 7/8/2015 via
telephone to discuss his concern, but were unable to reach him.  Our
Customer Service Manager has provided Customer B a full refund per Customer B’s
request.  We consider this matter closed, as we are confident this fully
resolves Customer B’s concern.

We received Customer V’s Revdex.com complaint on 3/21/2014. Thank you for allowing us an opportunity to reply. Prior to receiving this complaint, we had taken previous action to communicate with Customer V to explain his account history as well as provide a courtesy refund. Our...

Customer Service representative spoke to Customer V about the registration history for his account, however, Customer V was not willing to accept the explanation. Additionally, our Customer Service Supervisor called Customer V for further discussion, however, Customer V was unwilling to speak to our Supervisor. Respectfully, we strongly disagree with the statements made. Our company simply is not capable of  establishing accounts and billing charge cards for consumers, without those accounts being established and authorized by customers directly. Please review the following history on Customer V’s account.
 According to our records, Customer V registered for an account on 2/18/2014. To register an account for our website, we require all customers provide their name, address, email, phone number, and complete valid credit card number on our secure webpage registration form. We also require all customers check a box on our registration page which states the consumer has read and agreed with the billing terms and conditions of registering with our website. These terms are clearly stated and include an agreement to be billed $1 to activate an account and begin a 30-day trial period. Following the 30-day trial, the terms state the  account would remain active for a $49.60 fee each month thereafter, until the account is canceled. Our website is secure and a customer account cannot be registered nor charged any amount until the customer submits their agreement with the terms by checking the box and clicking a submit button. An account was registered this way on 2/28/2014 by a consumer registering the account using the same name, address, email and phone number as provided by Customer V in this Revdex.com complaint. In addition, we require account registrations to enter a 3-digit security code found on the backside of the credit card entered. This ensures the person opening the account has the card in hand. The account registered to Customer V was done so by also providing this code. Our systems also record the IP address of the computer used at the time of registration. The IP recorded for Customer V’s account registration shows a geography that matched the address entered (Medford OR).
 The account remained active from 2/18/14 until 3/20/2014 when Customer V cancelled the service via our website.  Customer V also sent in an email later that same day and called our customer service department on 3/21/2014.  Customer V confirmed all of the customer information entered into our website as his own and even confirmed the password that was entered as a password his own.  In this call, Customer V insisted he did not recall establishing the account and demanded a refund be issued. We complied as an exception to the stated terms previously agreed to open the account, explained the account registration process and processed a refund for all requested charges. Because Customer V stated he remained upset, we escalated another service response to our Customer Service Department Supervisor to provide further explanation and offer additional service to satisfy Customer V. Customer V refused to speak to our Supervisor, so we are hopeful this written additional explanation and re-confirmation of the account history will be helpful. In response to Customer V’s specific inquiry about how credit card information was obtained, the credit card was entered into our website at the time of registration. This is the only means we had to obtain the card and issue authorized charges as described above.  We have refunded the requested amount in an effort to promote satisfaction. Thank you.

Thank
you for notifying us of Customer H’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer H’s account. 
class="MsoNormal">Our
records indicate that on 2/7/15 Customer H registered an account with us. 
All registering members agree to be billed for a trial membership and then a
monthly membership fee each month thereafter until the account is
canceled.  The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating they
have read and agree to the terms of use and pricing information, prior to
registering the account.  We require all members to provide their full
name, email address, home address, phone number and complete credit card
information when registering for an account. 
Our
records do not show any correspondence from Customer H after the initial
registration.
We
contacted Customer H via telephone on 6/8/15 to discuss her concerns.  At
this time we cancelled her account and provided a refund per her request, in
efforts to resolve the concern.  Customer H stated that she was completely
satisfied with this resolution, and said she would retract the complaint she
made to the Revdex.com.   We have completely addressed Customer H’s concerns
and feel confident this issue is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11090252, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have been doing real estate transactions for past twenty years and Realty Store.com
is all that it claims to be.(for a buyer,seller,and agents alike.)

Thank you for notifying us of Customer B’s experience.  We appreciate the opportunity to research and respond to what has occurred with Customer B’s account. 
Calibri, sans-serif;">According to our records, Customer B registered for an account on 6/13/16.  Customer B agreed to be billed for the trial membership and each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account. A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires. We do not show any further correspondence from Customer B until 7/20/16, when he called our customer service department, requesting that his account be cancelled.  His account was cancelled by our customer service representative at that time and information was provided regarding obtaining a refund.  Although the account was  billed correctly, a full refund has been granted. Upon receiving notice of Customer B’s concern, our customer service manager contacted Customer B directly to explain the situation and confirm that his concern has been resolved, however we were not able to reach him.  We left a voice message for Customer B, and encourage him to contact us if he has any further questions or concerns.  Because a full refund has been provided, we are confident that Customer B’s concern has been completely resolved.

I have opened the account with realty store.com to get the information of the house which are under sale in New jersey and in just $ 1.00 I got very good information like all the details like price, area,condition,tx everything of the many houses. I really happy with this website and recommend to use it.

This company and RentBeforeOwning and RealtyStore websites use phishing schemes and low prices to lure you in. BUYER BEWARE!
They just want your money, and to charge your credit card as soon as possible! Ignore their introductory low rates, it's all a scam to get your credit card info and start charging it. A quick search online shows tons of complaints about them, I should have known. Save your time and money and DO NOT DEAL WITH THIS COMPANY or any of their affiliates at this address is [redacted]Their profiles are on another website NationsInfoCorp.com

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Description: REAL ESTATE SERVICES

Address: 5951 Encina Road Ste 208, Goleta, California, United States, 93117

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