RealtyStore.com Reviews (109)
Review: Choosing my complaint was difficult. It was hard to narrow it down to one. Last evening I discovered that I have been being charged by this company for a service that I do not receive. They claimed that I signed up for their service and I have no recollection of doing such a thing. I was in France on vacation at the time and oddly experienced credit card theft with my other credit card and had to stop the card. My bank immediately issued me a new one and refunded me the cost I had suffered. SO for 6 months ow I have apparently been paying a monthly fee to this company that I had no idea about. I've never received an email from them. No updates, no offered, nothing. NO calls, no correspondence what so ever, but they continually withdraw money from my credit card account. When I finally realized this, I called them and explained what I had discovered, just learning of them and the monthly fees. After much discussion and complaining, they offered to refund me 1/2 of what had been taken from me. I said no thank you and that I would go through my credit card to get a full reimbursement.
I don't see how this company exists! They offer no product, no service, give no feedback, no correspondence or customer offerings what so ever, all while eagerly and gladly taking customers payments. Businesses like these are increasing in our world and it seems that their only goal is to find a way to sneakily take money from peoples credit cards and fly under there radar, hoping the person doesn't see it amongst their charges. I do look over my credit card charges every month. However, this card, is my secondary one and I only use it in emergencies, if for some reason my main card isn't accepted, etc. Please use your professionals and resources to investigate this company and let's work to put a stop to this type of fraud, unethical business practices, and underhanded thievery. Thank you, [redacted]Desired Settlement: Any and all of the money they snuck and took from me and billed to my credit card. As well as an investigation into this companies practices. I am sure there are MANY unsuspecting victims out there who are being charged unknowingly and are receiving no serve, product, information what-so-ever.
I am rejecting this response because:I desire to both accept and reject the businesses response. I am please that I have received a full refund, however I must counter the statement of my exact email and phone number used, is odd. Fist because they only have my pone number because I reached out to the company only after discovering that I had a mysterious charge on my credit card. They have my phone number because of this. Secondly, if this company had my email address this is strange because I have never received any correspondence, support, notification from this company. With ALL of the daily emails I receive from companies simply generated because they have my email address, why have I and why do I not receive anything from this Company? Again, my point is, that I feel companies such as these are purposely trying to stay under the radar. They don't want to reach out to the client they are deducting a fee (money) from because this will alert the customer and remind the customer they do not need this service, (whatever the actual service is, which is also the mystery.) Again, I do not remember signing up for this service in the first place. I was traveling in France at the time they state that I registered with them and agreed to this service. Not something I would do while traveling. Next, my main credit card was used by someone in the states at the same time. Makes me wonder?
Review: On July 23, 2013, I signed up for the membership. 2 days later I cancelled the membership, and was not suppose to have been billed the $49.60. Then on August 23 was charged $49.60. On August 26, I called and said that I should have gotten a email confirmation number, never received either. I can not even log into the web site any more, so something happened.Also, I got in contact with a real estate agent here in town, and was asking about 3 properties I was interested in, that I had seen on the RealtyStore.com web site. The agent told me that 2 of the listings, were sold earlier in the year, and one of the properties, was not even a listing that a real estate agent could handle. And this was why I cancelled. We drove by the properties to make sure the agent wasn't telling us something untrue. Sure enough the properties had been bought and fixed up.All I want is $49.60 back.Thank youDesired Settlement: $49.60 back onto my credit card.
Thank you for notifying us of Customer R’s experience. We have reviewed the history on this account, and would like verify what occurred.
We did not receive any correspondence or cancellation requests until 8/26/2013 when Customer R contacted our customer service department to inquire about charges. We explained our billing protocol and Customer R requested cancellation of this account. We immediately complied with this request. Customer R also stated they had previously cancelled the account. We explained that we showed no record of any cancellation request prior to 8/26/2013 and asked Customer R if she had a cancellation number on hand. We email a cancellation confirmation number to every account whenever a cancellation is processed. Customer R stated she had no confirmation number or information regarding a previous cancellation. We confirmed the cancellation of her account as of 8/26. During our conversation with Customer R, there was no mention of issues using the account and no request for a refund at that time. We would have welcomed the opportunity to address these concerns earlier and finding a resolution without the customer feeling the need to file a complaint with the Revdex.com.
Upon receiving this complaint, we contacted Customer R on 8/27/2013 at the number listed on the complaint to resolve this issue. As courtesy, we have refunded the disputed charge of $49.60. We understand this refund has resolved this concern.
Review: I,[redacted], did not give realtystore.com consent to charge my account. I cancelled the trial and was still charged.Desired Settlement: I would like to have my money back, 1. Did not use the service, 2. Did not give authorization to access my account after trial period.
Thank you for notifying us of Customer B’s concern. We have researched this situation and contacted Customer B to resolve this concern.
While we respectfully disagree with Customer B’s claim that we charged customer’s card without consent (we require all customers to provide consent that they agree with our billing terms in order to open and register their account), we have issued a courtesy refund for the amount in dispute. Customer B advised us this claim is now considered closed and customer is satisfied with our response.
Review: This was a $1.00 promotion to find housing in our area. Once on the website we viewed houses on list and it showed cost and addresses, once. We could never use the site again, we were charged $49.40 in April, May, June and July. For a total of 198.40 for that time period.Desired Settlement: A refund of credit card charges in the amount of 198.40plus the credit charge of 10% interest.
Review: On homes.com to see more information on foreclosed homes it redirects you to realtystore.com where you must sign up and give credit card information to access the property. After I logged into the site the property was not listed anywhere on the site. This is false advertisement. It is very discouraging and upsetting.Desired Settlement: Money that was charged to my account as well as this habit being stopped. Lawsuites can be won off of false advertisment. I took time of of my work day to research properties and because this company had the Revdex.com symbol I believed it was legit but it isn't.
Thank you for notifying us of Customer H’s
experience with our service. We appreciate the opportunity to research
and comment on what occurred with Customer H.
Our records confirm Customer H registered
for an account with us on 5/19/2015 at 1:54 pm, and then cancelled the account
on the same day, 9 minutes later, at 2:03 pm. We apologize that Customer H
was not able locate the property she was looking for during her brief search on
our website. Please allow us to explain that our company works with
Homes.com, providing a data feed of our live property database to them several
times each week. We make our best efforts to achieve 100% accuracy, however
because our databases are separate, there may be instances when our database
and Homes.com database are not 100% in sync. Our goal is to maintain the
most accurate database possible on our website, and therefore are constantly
adding and deleting properties from our local database to ensure
accuracy. Because we provide our data feed to Homes.com several times per
week, it may take a day or so for Homes.com to update their database to reflect
We are sorry to hear that Customer H felt
she needed to contact the Revdex.com prior to contacting our live customer service
department directly. Our customer service staff is available 7 days a
week, between 6 am - 6 pm Monday - Friday, and on Saturday and Sunday from 9 am -
5 pm. We would encourage all of our customers to contact our customer
service department for any question they have regarding our website. They
are able to answer questions, as well as help customers navigate the
website. The customer service phone number is clearly displayed on the
“Contact Us” tab on our website.
On 5/20/15, our Customer Service Manager
contacted Customer H directly via telephone to see if she could provide further
assistance to Customer H, however was unable to reach her. We tried again
to reach her via email on 5/21/15, but have not yet had a returned response
from Customer H.
We have done our best to contact Customer H
regarding her concern, and would encourage her to contact us directly to
discuss her inquiry. Please let us know if anything else is needed to
close this matter.
Review: I just saw a charge on my account for a membership fee of $49.60; dated 6/26/2014 - payable to "RealtyStore.com." I registered for a trial membership of $1.00, which payment was paid for and accepted via my credit card. I have followed their instructions to CANCEL every day since (and documented) and to no avail. Their cancellation page takes you to their credit card information page. If you delete the personal/credit card information and hit "update" you are NOT allowed to go further. This is the only method they provide for cancelling service, since trying to get through via the #800 number is a futile attempt at madness. Cancelling a subscription/trial membership should be as EASY as it was to register in the beginning!!Trying to navigate their "Contact US" page is not user friendly as well. I would like a full refund of this monthly charge, as I feel that I have been deceived by their website's method of billing/customer service. I think their website is fantastic and does serve a great purpose, HOWEVER - they seriously need to work on a MORE EFFECTIVE way for consumers to cancel their membership without this added stress.What amazes me is how this business can continue to carry an "A+" rating when the majority of the complaints filed with the Revdex.com are with their billing services. That should be an area that is looked in to.Desired Settlement: I would like a FULL REFUND. A trial membership is just that - a trial. And if the company's ultimate goal is extreme financial gain, obviously (instead of a medium of growth AND satisfied consumers) via their billing practices, then they should be ashamed. People are more apt to return, EVEN if it is to partake in a trial membership, knowing that the business practices are respectable rather than refutable.
We regret any misunderstanding, and would like clarify what
happened with the customer’s account. We have located 3 accounts in our
system that match the phone number provided in the complaint. The first account was registered on 5/9/2009
and cancelled on 5/23/2009 via our website.
The second account was registered on 2/27/2014 and cancelled on 3/26/2014
via our website. On 5/25/2014, the most
recent of these accounts was created using the email address [redacted]@gmail.com.
At the time the account was created, we
immediately sent the account login information to the email address provided
during registration. In addition, account
login info can be easily retrieved by calling our customer service center or by
requesting it directly from the website.
Lastly, cancellation requests can be conveniently processed several ways
including via email, telephone or directly through the member website. We did not receive any correspondence from
Miss [redacted] until 6/27/2014 when she sent an email to our customer service
department from the email address [redacted]@aol.com about charges to her
We do have an inactive account from the customer with the email address
[redacted]@aol.com but that account had never been billed. However, due to the customer’s comments in
the email, we further searched our database and were able to locate the active account, even though it was a different email address. We immediately canceled that account and
issued a courtesy refund on 6/27/2014, the same day we received her email. Based on the customers's complaint and her
previous success in canceling accounts via our website, we believe the
cancellation issue stemmed from having multiple accounts and accessing an
account that was already cancelled ([redacted]@aol.com account) rather than the
open account ([redacted]@gmail.com account) .
Upon receiving this complaint we attempted to call her on 6/27/2014 at the number listed in the complaint but were unsuccessful. We are happy to hear that she is pleased with the
service we provide. Since we refunded the full amount requested prior
to receiving this complaint, we are confident this fully resolves her concerns.
Review: I have never visited this website or given them my debit card number. I wasn't even aware this company existed. They have charged me $49.60 every month from July 2013 to present November 2013. When I called them, the telemarketer was very rushed and could not explain how they got my debit card information to be charging me this. They agreed only to pay back this month's charge leaving me with -198.40. That is if they do follow through and refund the other $49.60 and do not continue to do this. I've read many other people having the same issue with this company.Desired Settlement: I want the full $248 they stole from my account refunded. I do not think it's right for them to only pay back 20% of what they have taken.
Thank you for notifying us of Customer F’s situation. We appreciate the opportunity to investigate the claims made, provide a response and take action to promote customer satisfaction. While not agreeing with the customer’s claim of any wrong doing on our part, we have elected to process the customer’s requested refunds in an effort to deliver satisfaction and close the issue. Please review the following additional information concerning this customer’s situation.
The terms Customer F agreed with include being billed $1 for a 7-day trial access to our site and services, and to maintain the account active at a rate of $49.60 each month thereafter, until the customer elected to cancel the account. We provided continuous access to our website and services to Customer F for each month the account remained active.
We did not receive any correspondence or cancellation requests regarding this account until 11/13/2013 when Customer F called our customer service department to inquire about charges. During this call, our customer service agent reviewed how registration occurs (as explained above) and as a precaution against possible fraud, the agent also asked Customer F to confirm if the personal information entered on the account was a match to herself. We confirmed the name, phone number, and email address entered into our website at registration matched her own. To alleviate Customer F’s concerns, we immediately canceled the account to halt any future billing. We also processed a credit for one month’s charges at that time as a courtesy, although the account had been open and providing access to the customer for that time.
Upon receiving this Revdex.com complaint, we contacted Customer F on 11/14/2013 at the telephone number listed on the complaint. We again explained the registration process and re-confirmed the information provided at the time of registration. Customer F asked again for a credit in the amount noted in the Revdex.com complaint ($248). In efforts to promote full customer satisfaction, although we maintain no wrong-doing, we agreed to refund the requested $248.00, which brings the total amount refunded to $297.60.
Customer F confirmed these refunds have fully resolved her concerns. We wish the customer well.
Review: Cancelled membership, but they continued taking $49.50 out of my checking account twice.Desired Settlement: Debit my checking account for $99.00 asap.
Thank you for notifying us of Customer N’s concern. Our research of this account revealed that we have not made charges after the customer cancelled the account. This is contrary to the claim filed, however, in the interest of addressing this concern and promoting customer satisfaction, we have issued a refund for historical charges in the amount requested, $99.20.
Our billing records show we have not issued any charges or debits to this account after 10/5/2013. Upon receiving this complaint, we called Customer N on 10/15/13 at the number listed on the complaint to discuss and resolve this issue. While we do maintain a no-refund policy, we wish to resolve this issue and as a result, we have refunded the disputed amount of $99.20 in efforts to resolve this complaint. We hope this fully resolves the customer’s concerns.
Review: I signed on for their free trial and then cancelled it and am still being billed for their service.Desired Settlement: I would like to be reimbursed for the charges 49.60 *2 made to me on my boyfriends card.
you for notifying us of Customer C’s experience. We appreciate the
opportunity to investigate and clarify what has occurred with the account.
to our records, Customer C registered for an account on 12/8/2014 and agreed to
be billed $1 for a 7-day trial and $49.60 each month thereafter until
canceled. There seems to be a misunderstanding, as Customer C’s complaint
references a “free” trial, however our registration page clearly state that the
7-day trial is $1.00.
C also states in the complaint that she had cancelled her account. Please know
that we keep a robust internal tracking system that time stamps all completed
registration sign ups as well as confirmed cancellation requests. We do
not have any record of a cancellation until Customer C contacted our customer
service department on 3/9/15. The customer service representative
cancelled her account at the time of her call on 3/9/15, and which stopped any
further billing. Customer C later emailed us requesting a refund to
her account of the 2 monthly charges for a total of $99.20, which we granted on
receiving this complaint on 3/13/15, we called Customer C at the number listed
on the complaint, but were unable to reach her. We left a message
confirming the refund she requested had been done on 3/12/15. It takes 1
– 4 business days for a refund to post back to the customer account. We
are confident this refund resolves Customer C’s concern.
I have reviewed the response made by the business in reference to complaint ID 10530072, and find that this resolution is satisfactory to me.