RealtyStore.com

Review: My husband and I own a property on [redacted] Blvd in Blacklick, Ohio 43004. It was purchased 2 years ago in 2013 and has not been on the market for sale since then. After having people come to the property in July, 2015 to inquire about it being for sale, we discovered a picture of this house appears on HomeFinder.com and the contact for it is RealtyStore.com. The house shows a price well below current market value. Since RealtyStore.com charges people for information, I believe they are falsely using my property to attract customers which I consider to be a scam. Additionally, it has created an unsafe environment around this property for the resident and the neighborhood with people stopping by to look in windows and going to the back of the property.Desired Settlement: I need the posting of my property removed from any and all websites where it is being used and to be notified that has happened.I need the Revdex.com to look into the operation of this business as I do not feel it's operation is legit and it is praying on consumers looking for property.

Business

Response:

Thank

you for notifying us of Ms. B’s comments regarding our service. We

appreciate the opportunity to investigate the situation, and respond to Ms. B’s

concern.

Please

know that we make our best efforts to achieve 100% accuracy in the data we

provide to our customers. We aggregate data from multiple sources

nationwide and are constantly adding and deleting properties from our database

to ensure accuracy. We appreciate the information provided to us by Ms.

B. We learned the information we received listed the property as a

Fannie Mae foreclosure, but our data provider had not notified us that the

property had subsequently been sold. We immediately removed

this property from our database, and in turn notified our sources to do the

same. We sincerely apologize that Ms. B’s property was

erroneously listed due to the misinformation provided to us.

We

contacted Ms. B to let her know the property has been removed from our

database, but were unable to reach her. We believe we have completely

addressed Ms. B’s concerns and would consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10711544, and find that this resolution is satisfactory to me.

Regards,

D[redacted]

Review: I used realtystore.com in searching for homes for rent and sale. I "signed-up" for free trial (but never confirmed my account, because I didn't make it that far.) I used my credit card info to run a credit report which seemed to be through a different company. The credit report was a pop up/ad in the middle of creating my trial account. I never knowingly gave my credit card information to realtystore.com. My card was charged and refunded $1.00, but I never received a credit report. I called customer service, the representative that answered was no help at all. I told him to just forget it and cancel my account. He told me I had not created an account, so there was no account for him to cancel. He assured me several times that I had not completed setting up the account and my card would never be charged again.When I saw the charge of $49.60 this morning, I called the customer service number listed on the website and got a recording stating my wait would be less than two minutes. Five minutes later, the recording stated that call volumes were higher than usual and transferred me to a voicemail. I left a detailed messaged, and demanded a refund. I then sent a detailed email through the contact page of the website, and demanded a refund. I called the number again. This time I opted to cancel my account. The automated recording informed me that there is no account associated with my phone number. What a surprise. I only have one phone number; it could not be listed under any other number. I sent another email. I called again. Once again, my two minute wait turned into five minutes, then was transferred to a voicemail because call volumes were higher than usual. The physical address associated with realtystore.com is actually... "Daniel B. Stephens & Associates, Inc., Technical support for water rights acquisition/transfer, Litigation support/expert testimony, Water resources planning and development, GIS, ASR/artificial recharge, Computer modeling, Contaminant investigation/remediationDesired Settlement: I, at least, want a refund of the $49.60 that I was charged for an account I never created.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9870186, and find that this resolution is satisfactory to me.

Regards,

Review: I called inquiring about an auto debit from my account and asknig if it were possible to get a refund. I wanted to see what my options were. I feel the employee that I spoke to was very rude. I explained that I never used the service and would like to see what my optinos were and she seemed to refuse to be pleasant with me. I would expect that customer service be more helpful with their customers. I would not recommend anyone to this company simply because I feel that the service is poor. I hope the other emploees are not as such.Desired Settlement: I would appreciate that my full cahrge be refunded.

Business

Response:

Thank

you for notifying us of Customer K.H.’s experience. We have investigated

the history of this account and have taken actions to ensure the customer is

satisfied. Please consider the following details for Customer K.H.’s

account.

According

to our records, Customer K.H. registered for an account on 3/03/2014 and

provided authorization to be billed $1 for a 30-day initial trial period, and

to maintain the account active for an on-going fee of $49.60 each month

thereafter, until the customer elects to cancel and close the account. Our

website is secure. During account registration, we require all customers

provide their name, address, email, phone number, and a form of payment, such

as a charge card number, in order to register. In addition, we display our

pricing and billing terms for opening and maintaining our account and require

all new customers to physically check a box on the order page. This check box

states the customer agrees with our pricing, billing schedule and terms of use.

Customer K.H. acknowledged agreement with these terms in order to complete the

new account registration.

Customer

K.H.’s account was active and fully available for use continuously from

3/03/2014 through the 30-day trial period. We did not receive any cancellation

requests through the end of the trial and maintained the account as active and

billable on 4/02/2014, per our purchase terms. Customer K.H.’s account remained

open and fully accessible until 4/22/2014 when Customer K.H. cancelled the

service via our customer service department. Per the customer’s request,

we immediately canceled the account and halted all future billing as of

4/22/2014. In this phone call, Customer K.H. also requested a full refund

of the monthly fee. We explained and re-confirmed the purchase terms and

billing protocol which Customer K.H. had agreed to at the time of account

registration. To address Customer K.H’s concern at the time, we processed a

courtesy partial refund. We believed this was a fair resolution at the

time.

Upon

receiving this complaint, we also called Customer K.H. to further discuss the

situation and ensure satisfaction. During this call, we agreed to issue an

additional refund to meet the requested amount. Based on feedback from

Customer K.H., we are confident this fully resolves Customer K.H.’s concerns.

Regarding

Customer K.H.’s comments about the treatment received on this call, we have

also discussed this complaint with the Customer Service agent involved. We

found the agent acts professionally and efficiently on service calls and are

sorry that Customer K.H. did not find the tone as helpful as we would prefer.

We regularly monitor all agents for the conversational tone used over the

phone. We want to ensure it supports the high level of service we expect our

agents to provide all customers. We will continue to do so and thank Customer

K.H. for sharing her opinion.

Review: This company is a for pay service in which users pay to search for homes listed for sale and for rent. We have had calls from people looking for rentals and finding listings on the site with our contact information attached, as well as from people who have found their own homes fraudulently listed as foreclosures for sale with our info attached. The properties that my information is connected to are not even in my MLS area, are not in any way represented by myself or my brokerage, and are in many cases not even homes that are for sale or for rent. Upon contacting the company they claim there is nothing they can do to stop their listings from providing my contact information. It seems that this is pretty clearly a scam. It costs $1.00 to sign up for a trial of the website, after which a larger fee of $24.95 per month is charged so that people can search fraudulent listings that are seemingly neither for sale or rent in all the experiences I have had. I cannot get in to search for listings with my name on them without paying, which I will certainly not do since the site is a scam and there are complaints on several different scam and ripoff sites that note that even people who cancel within the trial period are still being charged for the monthly fee thereafter. It seems that this company is also the same group behind rentbeforeowning.com with a suspiciously similar contact us page and from which we are also getting calls about fraudulent listingsDesired Settlement: I would like the website shut down for fraudulent practices. It is unacceptable for them to be putting my name and contact info on any listing on this site.

Business

Response:

Thank you for alerting us of Mr. **’s concern. This issue was promptly

escalated to our VP of Product Development, who personally oversaw the

resolution of the problem and contacted Mr. ** directly to confirm his concern

was addressed and resolved. Please consider the following additional

details.

As Mr. ** noted, a number of real estate listings appeared on our site which

included Mr. **’s contact information. Regrettably, it was only after these

listings were published that it was discovered these listings were in fact not

related to Mr. ** or his real estate services. We apologize deeply to Mr. **

for any inconvenience caused by the mislabeling of these property listings.

Our website sources national property information and real estate data through

agreements with more than one hundred real estate data providers. Over 2

million property records are received and processed regularly by our systems.

We maintain and enforce quality control measures for data processing and

formatting to present data as cleanly as possible. The vast majority of

the data we display is accurate and presented consistently, based on the raw

data received. Unfortunately, a software error assigned Mr. **’s contact

information inappropriately to property data and listings which were

unaffiliated with him.

Because data errors may occur infrequently, but can surface from time to

time, we welcome feedback from knowledgeable third party sources, such as Mr.

**, if errors are observed. Our Customer Service department had received a phone

call regarding Mr. **’s data issue and we had responded promptly to remove both

the listings causing the issue and to remove Mr. **’s contact information from

our database.

Our VP of Product Development also followed up with Mr. ** by phone for

further investigation. We thank Mr. ** for helping us identify the root cause

of this issue. During our phone call, we assured Mr. ** the properties and

contact information would be removed promptly. Later, a second call to Mr. **

was not answered, but we did leave a voice message for Mr. ** to confirm the

listings and his contact information were removed. Again, we extend our

apologies for any inconvenience Mr. ** experienced.

Review: This website has been charging me $49.60 for the past year without me knowing. I was sure I canceled but can't be sure. Either way they took over $600 from me. I only used their service once and it was over a year ago. I feel this service is predatory.Desired Settlement: 12 months at $49.60 a month

Business

Response:

Thank you for notifying us of Customer N’s concern. We have researched the account history and found it was opened by the customer, was active and fully available for Customer N’s use for the time period noted. We followed up with the customer and processed a courtesy refund as a resolution for customer satisfaction.

Please consider the following information regarding this account. Customer N registered for an account on 7/16/2012 and agreed to be billed $1 for a 30-day trial and $49.60 each month thereafter until the customer elected to cancel the account. Our billing terms of service are clearly displayed when a consumer registers for our website service, and we also require the consumer to check a box on our registration page which states the consumer agrees with the billing terms and conditions of registering with our website. Our website and registration process are secure, meaning, we may not activate any new account or begin any charges until the customer checks this box to communicate the customer agrees with the stated pricing and billing terms. Customer N did so. Upon registration, we also display our cancellation options for the customer, which includes calling our toll-free number to reach our Customer Service Department to process a cancellation with one of our Customer Service Representatives, or to utilize our automated cancellation process over the phone, or to send us an email with a cancellation request (we process all e-mails received within one business day), or a customer may cancel their account directly on our website within their account. We also send a Welcome Email to every new customer (including Customer N), and this email includes our billing terms and cancellation process options.

We did not receive any communication via email or phone call from Customer N prior to this complaint. We also did not receive a cancellation notice from Customer N directly from our website.

Customer N canceled this account via our automated telephone cancellation system on 8/27/2013 but did not actually speak with our customer service department and did not advise us of any concerns about the account or the monthly billing. At no point prior to receiving this Revdex.com complaint had Customer N contacted our customer service department to alert us he was unhappy with the service provided. We would have welcomed an opportunity to discuss the customer’s concerns with a Customer Service Representative. Our Customer Service Department is available by phone 7 days/week.

Upon receiving this complaint, we contacted Customer N on 8/28/2013 at the phone number listed on the complaint. We came to a mutual agreement to process a courtesy refund of $297.60. Customer N confirmed this fully resolved the concerns.

Review: The Realtystore.com Company has been taking money out of my account since March of 2012. These transactions are fraud, I never agreed with this transaction. I never signed up for their services. This company is now refusing to refund my money back.They have only agreed to refund me till January of 2013. I work very hard for my money, and I want to be paid back the whole amount.Please help me in this matter.Desired Settlement: I would like to be paid back the whole amount that Realty store has taken out of my acount since March of 2012 for the amount of 49.60 per month.They have agreed to pay me back $496.00.They still owe me $347.20

Business

Response:

Thank you for notifying us of Customer J’s experience. We have investigated this account and appreciate the opportunity to present our findings to the Revdex.com. In summary, we respectfully disagree that the customer claims “nothing was purchased”, as we have specific records of an account being opened on our secure website by someone utilizing the customer’s personal information and credit card. The account has been active and available for Customer J to utilize continuously for more than 17 months, and Customer J did not contact our company with any complaints during this time. As a courtesy to the customer, we have made an exception to our purchasing terms and have processed refunds for all charges made to date. We would have asked the customer to have called our Customer Service department, which is available 7-days per week, for additional support or service at any time since the account was opened in March, 2012. We would have been happy to provide additional service at any time while the customer’s account was active.

Please consider the following information regarding this account and the claim made. On 3/22/2012, an account was registered on our website under the name of Customer J. Like all registrations for our secure website, the customer agreed to be billed $1 for a 7-day trial and $49.60 each month thereafter until the customer elected to cancel the account. We display our billing protocol on our registration page and require all customers to provide personal information including name, address, phone number, email, & complete credit card information. We also require all customers to check a box stating they have read and agree with our Terms of Use, pricing and billing schedule. We did not receive any correspondence or cancellation requests for this account until 8/14/2013 when Customer J called our customer service department to inquire about charges. Per the customer’s request, we immediately canceled this account to halt any future billing. We also confirmed the account had been open and accessible for the customer’s use, and reviewed how her account registration had occurred. We also verified all the information provided to us at the time of registration, as Customer J confirmed the name, phone number, and email entered into our website as her own. We have also been able to confirm the I.P. address used to register this account matched Customer J’s internet service provider and was registered from the same region of the country Customer J resides in. Despite all these factors, we agreed to refund $248.00 and we cancelled a pending transaction scheduled to be collected on that day.

Customer J, called in again on 8/16, claiming the account was the result of fraudulent activity on her credit card. We again confirmed all information, this time including mailing address and explained how an account would become registered and agreed to issue further refunds of an additional $148.80.

Upon receiving this complaint, we attempted to contact Customer J on 8/19/2013 at the number listed on the complaint but our call was not answered. In efforts to resolve this complaint, on 8/19/2013 we issued a final refund of an additional $298.60. This represents all remaining charges made to Customer J’s credit card going back more than 17 months. We are confident this resolves Customer J’s concern.

Review: I did a 30 day trip with this company for a dallor back in December and I canceled it with in an hour and yet they been charging me 49.00 a month sence February I just now noticed it and here it is JulyDesired Settlement: I want all my money back they took from me with out authorization because of they I got hit with a 70 over draff fee

Business

Response:

Thank you for notifying us of Customer B’s

experience with our service. We appreciate the opportunity to research

and comment on what occurred with Customer B’s account.

As Customer B stated, he signed up for a

trail membership account for our service on 11/27/2014. Customer B agreed to be

billed $1 for a 30 day trial membership and a monthly membership fee each month

thereafter until the account is canceled. The Terms of Use and Pricing

Information are clearly displayed on our registration page, and we require each

member to check a box stating they have read and agree to the terms of use and

pricing information, prior to registering the account.

We do not show any further correspondence

from Customer B until he called our customer service department on 7/7/2015 to

cancel the account. Our customer service agent cancelled the account at

that time.

We contacted Customer B on 7/8/2015 via

telephone to discuss his concern, but were unable to reach him. Our

Customer Service Manager has provided Customer B a full refund per Customer B’s

request. We consider this matter closed, as we are confident this fully

resolves Customer B’s concern.

Review: I noticed a reoccuring bill on my credit card for $49.60 from February 2015-December 2015. My total was $545.60. I've never even used this service. When I asked for a refund the customer service rep on the phone just treated me like I was stupid for not noticing the reoccuring charge earlier. Sorry, but I don't ever use the credit card that it was charged to and it obviously wasn't a service I've ever used or I would be aware of it. They say they can't tell if I've been using the service, but I don't believe that. Charging me $545.60 for a service I never used is so shady. I plan on contacting the attorney state general to find out if this is a complete scam. The company did refund me 3 payments of 49.60, but that still leaves me paying $396.80 for a service I did not use.Desired Settlement: Full refund please.

Business

Response:

Review: I signed up for the free 1.00 trail on their website. I found that their listings were of no use to me so I cancelled shortly after signing up. The Billed my bank card 5/2/2014 and on 6/3/2014. I filed a complaint with my bank and they said I had to contact the merchant. I went through all my emails and found that they never sent me any emails not even when I signed up,nor when I cancelled. I have since checked here and online and have found they seem to do this a lot. I called them today was left on hold for 8 mins then sent to voice mail. Seems the only way to get any answers from the is to file a legal action.I want a full refund of 99.20. That they took without permission from my account.Desired Settlement: 99.20

Business

Response:

Thank

you for notifying us of Customer L’s concerns. We have researched the

claims made in the complaint. Our findings did not support the claims made,

however, to resolve this situation, we have elected to provide courtesy refunds

to the customer. After receiving this complaint, we contacted the customer to

discussed the account history, the prior authorization received to process fee

charges, and actions taken to promote customer satisfaction. The customer

advised us this has resolved this complaint. Please consider the following

additional information about this account’s history and the claims presented.

On

4/01/2014, Customer L registered a new account on our website and agreed to be

billed $1 for an initial 30-day trial period, and to maintain the account for a

monthly fee of $49.60 each month thereafter until the customer elected to

cancel and close the account. When registering this account, Customer L

provided a charge card as a form of payment and acknowledged her agreement with

our purchase terms, pricing and billing schedule by checking a box on our

registration page. This check box states the customer agrees with the terms of

use and purchase. When Customer L registered her account, we sent her a welcome

email, as we do to all new registered customers. This welcome email provided

details on her new account access, repeated the pricing and billing schedule

information, and provided contact information for our Customer Service

department for any questions or further assistance.

Customer

L did not cancel her account after the 30 day trial period ended, so we

maintained the account active and billed her charge card per the stated terms

and her permission given at time of registration. Our system shows billing on

May 1 and June 2, 2014. Customer L had access to our website and services

during this time.

We

did not receive any correspondence or cancellation requests from Customer L

until 6/06/2014 when Customer L cancelled her account via our website. At

this time, the account was closed and all future billing was immediately

halted. We sent Customer L a cancellation confirmation email at that time, as

we do for all accounts that are cancelled.

On

8/20/2014, Customer L called our Customer Service department and left a

voice mail message inquiring about billing. We called Customer L back that

same day and left a message explaining we had received her voicemail and

invited Customer L to contact our customer support department to discuss her

account questions further. We advised that our Customer Service department is

staffed Monday – Friday from 6AM to 6PM and Saturday and Sunday from 9AM to 5PM

Pacific Time. We did not receive another phone call from Customer L.

Upon

receiving this complaint, we contacted Customer L on 8/27/2014 by phone. We

again reviewed the secure on-line registration process and billing terms

previously agreed to. In efforts to resolve this complaint, we processed

courtesy refunds to Customer L’s charge card. Customer L confirmed this

resolved her complaint and considered this complaint closed. We consider this

complaint resolved. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10186295, and find that this resolution is satisfactory to me.

Regards,

I have opened the account with realty store.com to get the information of the house which are under sale in New jersey and in just $ 1.00 I got very good information like all the details like price, area,condition,tx everything of the many houses. I really happy with this website and recommend to use it.

Review: Signed up to view a real estate foreclosure list for $1.00 (which I was never even able to view, but I wasn't too upset because it was only $1.00... or so I thought). Company advertising is EXTREMELY UNCLEAR that you are authorizing a monthly membership, as I would have never agreed to that intentionally. I didn't even realize that I was agreeing to any type of membership until my credit card was billed for $49.60 for an unknown charge this weekend. When I went to the website to figure out what the charge was even for, I attempted to "cancel", but couldn't even get an email from the site with my password information so that I could cancel anything. This company's business practice of luring customers with an introductory $1.00 charge without making it perfectly clear that their intent is to charge your card monthly is unethical, shady, and just plain wrong.Desired Settlement: $49.60 for a month of services I wasn't even aware I had.

Business

Response:

Thank you for notifying us of Customer G’s concern. We appreciate the opportunity to investigate this situation, provide our findings and find an equitable resolution. Please be advised, that while we respectfully disagree with customer’s claim that our registration authorization is unclear, we have issued this customer their desired refund as a courtesy.

We display our pricing and billing terms to all new customers at time of registration on our website order page, which clearly states a trial period is followed by an ongoing membership. We also require all new customers to check a box during the registration process stating they have read and agree to our pricing and billing terms. No account can be activated and no charges can be made if this confirmation box is not checked by a new customer. Customer G did so. We also send a welcome email to new customers to outline their account details.

Following is the history of Customer G’s account. Customer G registered for an account on 6/26/2013 and agreed to be billed $1 for a 30-day trial and $49.60 each month thereafter until the customer elects to cancel the account. We use plain language in our terms of use and are uncertain as to what part of our terms of use were unclear to Customer G. We did not receive any interaction via email or phone call from Customer G prior to this complaint.

Customer G did cancel her account on 7/29/2013 through our automated phone system but did not express any concerns to our customer service department. At no point prior to receiving this complaint had Customer G contacted our customer service department to alert us she was unhappy with the service provided. We are sorry to see she says she had difficulty viewing foreclosure listings on our website. Our site is user friendly and makes searching home listings as easy as possible. In addition, customers like customer G can contact our live customer support via toll free telephone 7 days per week, and we are happy to provide any assistance needed in using our website or any other related services.

Upon receiving this complaint, we attempted to contact Customer G on 7/29/2013 via phone at the telephone number listed on the complaint but our call was not answered. In efforts to resolve the complaint, we have refunded the disputed amount of $49.60. Customer G should see a credit post to her credit/debit card as soon as her issuing bank processes our refund. We hope this fully resolves her concern.

Review: This website has been charging me $49.60 per month for the last 6 months without me knowing. I wa sure I cancelled it after the 7 day free trial but cant find any of the cancellation paper, I did however call again and cancel today and they refunded me for the month of feb. but thats it. I want the 6 months back which is $297, I dont see how they can charge someone for something they are not using, if you look up my act you can see it wasnt used very long or much. I feel this service is predatory.Desired Settlement: 6 months aug 2013 to jan 2014 $49.60 per month

Business

Response:

Thank you for notifying us of Customer H’s concern. We have researched the customer’s account history and would like to share our findings. According to our records, Customer H registered for an account on 6/30/2013 and agreed with our stated terms of purchase, which included a $1 charge for 7-day trial access to our site and a $49.60 charge each month thereafter to maintain access to the site. The terms of purchase clearly state that access and charges continue until the customer chooses to cancel the account. These terms are stated on our purchase registration page and also on our Terms of Use page. We require all customers to check a box on our registration page which states the consumer has read and agreed with the Terms of Use, pricing, billing terms and conditions of registering with our website. Customer H did so and the account was activated for Customer H’s use. Customer H’s account was open and fully available for use from 6/30/2013 until 2/7/2014 when the account was cancelled through our Customer Service phone system.

On 2/7/2014, Customer H’s spouse also called our customer service department to inquire about charges. We explained the terms of use and billing that were agreed to when the account was opened, and that the account was active and fully available for use by the customer since that time. Since the account remained active and open, the charges were applied as previously described. Customer H’s spouse requested a refund of the most recent charge, explaining the account had not been used recently. Although the account was active and available for use during that time, we elected to issue a courtesy refund for the last charge, and we understood this fully resolved the caller’s concerns about this account.

Upon receiving this Revdex.com complaint, we called Customer H for further discussion. We were unsure as to the reason for the Revdex.com complaint since the previous call suggested the concerns were already satisfied. We contacted Customer H on 2/7/14, and although the account had been active and fully available for Customer H’s use since 6/30/2013, to promote full customer satisfaction, we issued the additional courtesy refunds in full, as requested by Customer H. During our conversation, Customer H confirmed these refunds resolved this complaint and provided satisfaction. We believe this issue has been addressed in a timely and complete fashion. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9917870, and find that this resolution is satisfactory to me.

Regards,

Review: On Sept. 6, 2013, I accepted from this company, a 30 day for $1 trial membership, with a $49.60 monthly charge after the 30 day trial period, for an unlimited search. On Oct. 07, 2013, I tried to cancel this membership, as it was not worth $49.60 a month for this service. Once I tried to cancel, I was redirected to several other membership options, each with a lesser fee. I agreed to continue my membership for $4.95 a month for a limited search option. On October 28th, I received my credit card statement and saw that on Oct. 6, 2013 I had been charged $49.60 for the unlimited access, as well as $4.95 for the limited access on Oct. 7, 2013. I do not feel that I should have been charged the $49.60 since it was charged on day 30 and I changed my search option the first day after my 30 day trial period ended, especially, since I agreed to continue my membership and pay the $4.95 a month. On Oct. 29, 2013, I canceled my membership with Realty Store and sent them an email of my dissatisfaction over this matter.Desired Settlement: I would like $49.60 credited to my credit card, with no further charges to my account.

Business

Response:

Thank you for sending us Customer H’s comments and request. We appreciate the opportunity to investigate this issue and address it in a fair manner. We have processed the requested refund in this case in an effort to ensure customer satisfaction. Please consider the following history of this account.

Customer H registered for an account on our secure website on 9/06/2013 and agreed with our stated pricing and billing terms. These terms stated he would be billed $1 for a 30-day trial account, and to maintain the account as active at the price of $49.60 each month thereafter until the customer elected to cancel and close the account. Our billing terms of service clearly state that cancellation must occur before the trial period ends to avoid the monthly charge. As Customer H stated in his complaint, he did not cancel until after the trial period and as a result was charged the monthly fee. If Customer H felt a refund was due to him, we would have requested that he simply contact our customer service department and spoken with a representative for further information and assistance. Our U.S. based customer service representatives are available 7 days per week via a toll free telephone number.

Upon receiving this complaint, we attempted to contact Customer H on 10/29/2013 at the telephone number that was provided. Our calls to the customer were unanswered. In an effort to resolve this issue without further delay, we have elected to process a refund of $49.60 to the credit card used for this account. This refund was processed at 4:49 PM Pacific Time on 10/29/2013. The credit to the account will apply depending on Customer H’s card issuing bank’s policies. We understand these policies can post credits back in 1 to 5 business days, but he can check with his bank for a firm date. In addition, Customer H asked for confirmation that no further charges would apply. We have checked and ensured his account was closed effective 10:49AM Pacific time today, 10/29. No further billing will occur. We are confident this will fully resolve Customer H’s concerns and we wish him well.

Review: This transaction was completed online, during a time of duress, and had it been over the phone or in person I would never have agreed to monthly membership. I don't even remember looking at the site, as I was searching for rentals, not looking to 'rent to own' or to buy a foreclosure, which is what I see on the site in question. When I discovered a monthly charge to my credit card in April 2013, I phoned, and their customer service operator confirmed to me that I used the site twice, once the day I signed on, for $.99, and once the day I discovered the recurring monthly $49.60 charge and cancelled the membership. I asked for a full refund of five months, and received two months. At the operator's suggestion, I then filled out and mailed their refund form asking for the balance, in April 2013, and have not heard from them since. Their membership practice may be within the law, but as their so-called customer I feel like the dolphin in a net full of tuna. I am not who they went fishing for. The people on the other side of their service, property owners who list with them, aren't interested in me. I was careless to get caught in their net, but keeping me on the hook for $149.79 is not ethical. It's petty, and a callous way to deal with people. I did not use this service after the first hour I signed on, and I'm asking for a refund of everything but the first dollar, which is what it was worth to me. Thanks.Desired Settlement: $149.79, three month's membership,#2977180 plus a duplicate trial membership charge, $.99 for #2977185.

Business

Response:

We received your notice about Customer C’s concern on June

24. We appreciate the opportunity to respond

to this claim and would like verify what occurred with Customer C’s account as

follows. Please also note we have issued the requested full refund as a courtesy to

Customer C. The history of Customer C’s account shows the customer registered

for an account on our secure website on 8/21/2012. As part of our registration

process, we require that customers agree with our stated terms of service, pricing

and billing schedule. Customers confirm their agreement by checking a box on our

registration page confirming they understand and agree with our stated terms,

which Customer C did. No account can be established and no credit or debit card

can be charged without first obtaining this agreement. Customer C agreed to be

billed $1 for a 30-day trial and $49.60 each month in the future until the

customer elects to cancel their account and remove their ability to access our website.

We provided full access to Customer C to our property listings database and to

our Customer Service representatives from 8/21/2013 until 4/11/2013 when Customer C called our customer

service department to inquire about charges.

We reminded Customer C of the terms previously agreed to and immediately

canceled the account, per Customer C’s request at that time. Despite the terms

of use agreed to at registration, we agreed to issue a courtesy refund of $99.20

to Customer C at that time and we considered customer to be satisfied. Upon receiving this complaint, we contacted

Customer C on 6/25/2013 at the number listed on the complaint and again clarified our billing protocol. As an additional courtesy, we refunded the

balance of all charges made to date to maintain her account as active. Please

note, if customers elect to not utilize their account, it is their own choice

to do so and they will be subject to pay for account continuity. We continue to

keep an account open and accessible until the customer elects to cancel their

account, which they may do anytime, 24 hours per day, 7 days per week via

phone, email or directly on our website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9593882, and find that this resolution is satisfactory to me.

Review: Realty Store is advertising my property (in addition to many of my neighbors), as being foreclosed upon in order to drum up business. My home isn't even for sale! This is false advertising, and has forced me to contact my mortgage company and put a fraud alert on my credit. My home has been viewed 445 times on zillow because of their blatant irresponsibility both in advertising and in harming my reputation as a Senior NCO! This is not acceptable and I will not tolerate it. At this point I am considering contacting counsel.Desired Settlement: I want an advertised apology on my property that they took the liberty of advertising as foreclosed, and a statement that PROMINENTLY says this property is not foreclosed upon on said advertisement!

Business

Response:

Thank

you for notifying us of Ms. H’s experience. We appreciate the opportunity

to investigate the situation, and respond to Ms. H’s concern.

Ms. H

states in the complaint that her property is being advertised incorrectly on

our website as a home in foreclosure. Upon receiving this complaint on

3/20/15 we immediately removed the listing from our site, and contacted our

data provider to inform them of this error. Our data provider confirmed

this was an error and we have conducted an extensive investigation to find out

why this error occurred. Our investigation has determined the original

error is within the Ocean County Property Records database, somehow linking Ms.

H’s property with another property on the same street. The property

record for Ms. H’s address includes what seems to be a misfiled deed record for

a nearby property identifying Fannie Mae as grantee. Although the

error stems from Ocean County Property Records, we would like to express our

sincere apologies that this error has affected Ms. H. The data

provider is correcting the error on their side, and

as stated above, we immediately removed the listing from our site.

Ms. H

also references discontent with views for her home found on Zillow.

Please know that we have no connection to Zillow, and any listing they post is

completely unrelated to us. It is possible, however, that Zillow

obtains data from some of the same data sources as we do.

Furthermore, our site did not list Ms. H’s property until Feb 25, 2015, and it

was removed on March 20, 2015. During this time, Zillow only received 5

views regarding Ms.H’s property. The 445 Zillow views Ms. H is referring

to occurred of a 5 year time period, beginning in Sept 2011.

On

March 20, 2015 our customer service manager spoke with Ms. H and was able to

apologize for the error that occurred and explain the situation in full, along

with our method of removing the listing from our site and working with the data

provider to correct the error on their end. Ms. H let our customer

service manager know she accepted the explanation and confirmed that her

concern has been completely resolved.

Consumer

Response:

Review: 10542079

I am rejecting this response because: I would like the business to clarify precisely where said data was received, as I work for the Division of Taxation in the Local Property Tax unit and have looked at the county records which have shown no such thing. Therefore, if you can show where this data was obtained from county records I will gladly speak to my county regarding this incident.

Regards,

Business

Response:

We were able to speak with Ms H this morning, and clarify exactly where the data was received, as she requested. We shared the link we have from the Ocean County Property Records that contains the erroneous data. Ms. H thank us for the information, and stated she appreciated our assistance and that she would take contact the county regarding the incorrect data linked to her property. Ms H confirms this resolves her complaint.

Review: I did not authorize realyty store to charge me $48.90 for their services. I paid $1 dollar fora free trial and cancelled it the next day at the insistence of a realtor whom informed me that they were fraudulent. Today I saw my credit card statement and they have charged me again.Desired Settlement: I would like a complete refund...this is absolutely ridiculous.

Business

Response:

Thank you for notifying us of Customer H’s situation. We strongly disagree with the assertions made in the complaint. Our company is focused on providing valuable real estate information to consumers and real estate professionals. We also provide ready access to our Customer Service department via a toll-free telephone number or email 7 days per week to assist with any questions about utilizing our website or account status. To ensure we manage our service levels to high standards, our system time-stamps all customer communications. Although Customer H states she believes she cancelled her account earlier, we have no record of a cancellation confirmation before March 14.

Regardless, we elected to process the requested refund in an effort of good faith and to promote satisfaction, prior to the filing of this Revdex.com complaint.

Please consider the following information regarding Customer H’s account history. On February 10, 2014, Customer H registered on our website and agreed to be billed $1 for a 30-day trial account, and this account would remain active for a fee of $49.60 each month thereafter until the customer elected to cancel and close the account. Thirty days after the account was opened, as of March 12, 2014, we had not received any cancellation request from Customer H. Per the purchase terms Customer H agreed with on February 10, we maintained her account active and billed $49.60 for the month. On March 14, 2014, we received an email from Customer H stating she thought she had previously cancelled the account and requested a refund of the current charge. Our records did not show any cancellation requests, but as a precaution, we immediately cancelled Customer H’s account and issued a courtesy refund of the monthly fee.

We received this Revdex.com complaint later that same day and attempted to contact Customer H on 3/14/2014 at the number provided in the complaint to resolve this issue. We were un-able to speak with Customer H initially, but left her both a voice mail and sent her an email explaining the situation, confirming the refund given, and noted the lack of prior cancellation requests. Later on March 14, 2014, a Customer Service Manager spoke to Customer H to investigate the cancellation confirmation she claimed to have received, but we had no record of issuing. Customer H suggested she would email a copy of this confirmation to us for review. We have not received it at this time.

We have reconfirmed the refund was processed out of our system on March 14. We sent Customer H a confirmation of the cancellation and refund granted on March 14. We also advised the customer to expect to see the credit applied to her charge card in approximately 1 – 4 business days (depending on the processing speed of her card issuing bank). We believe this fully resolved Customer H’s concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9968298, and find that this resolution is satisfactory to me. All that I wanted was my money back...however...there assertions are lies. Upon the advice of a realtor that I spoke with, this account was cancelled the same day as she informed me that the listings on the site are old, not up to date, and often contain properties that have already sold, which I informed the gentleman on the telephone. Be that as it may, I was livid when I saw this charge as since the initial date that I signed up, other than to cancel this, I never went on this website, which I am sure that they can see, and NEVER utilized their services.

Regards,

Review: I had subscribed to this site many months ago. Then the following month I called and cancelled the service. However, they are still charging my credit card.Desired Settlement: I feel that they owe me at least 2 months @ $49.60 per month.

Business

Response:

Thank

you for notifying us of Customer H’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer H’s account.

Our

records indicate that on 2/7/15 Customer H registered an account with us.

All registering members agree to be billed for a trial membership and then a

monthly membership fee each month thereafter until the account is

canceled. The Terms of Use and Pricing Information are clearly displayed

on our registration page, and we require each member to check a box stating they

have read and agree to the terms of use and pricing information, prior to

registering the account. We require all members to provide their full

name, email address, home address, phone number and complete credit card

information when registering for an account.

Our

records do not show any correspondence from Customer H after the initial

registration.

We

contacted Customer H via telephone on 6/8/15 to discuss her concerns. At

this time we cancelled her account and provided a refund per her request, in

efforts to resolve the concern. Customer H stated that she was completely

satisfied with this resolution, and said she would retract the complaint she

made to the Revdex.com. We have completely addressed Customer H’s concerns

and feel confident this issue is resolved.

Review: Approximately three months ago, I signed up for a one month trial period to access foreclosure properties. This trial period was for one dollar, and was advertised to last just that month. When I paid my credit card this month, there was a charge for 49.60 to the Realtystore.com. I pay my credit card in full every month, so sometimes I fail to check every transaction. Not any longer. For the past three months this bill has been charged to my account. The month prior to this billing was to the nationalrealtysore.com. This is, in my opinion, fraud. Is there any recourse to recover my money? If not, this company should be turned over to the states attorney generals office. Desired Settlement: A refund for the charges I paid and referral to the states attorney generals office for prosecution of fraud.

Business

Response:

Thank

you for notifying us of Customer D.O.’s concern. We have researched the

account history and found it agrees with the customer’s description of a one

month trial. The account remained active following the end of the trial period,

per the purchase terms the customer agreed to at the time of registration.

Customer D.O. did not contact our Customer Service department prior to filing

this complaint. We would have been happy to assist Customer D.O. with any

questions about utilizing our website and services, or to address any questions

regarding pricing and billing. Regardless, we have elected to process refunds

as requested by the customer to promote satisfaction. Please review the

additional information regarding this account.

Our

records show, Customer D.O. registered a new account on our website on

5/20/2014. This account was registered for a price of $1 for a 30-day trial

period, and to continue active each month thereafter for $49.60 until the

customer elected to cancel and close the account. Cancellations can be made at

any time either online directly in the customer’s account, or by calling our

Customer Service department seven days per week or by sending us an email

request. Cancellation requests are processed upon receipt. During account

registration, we also require customers to provide a charge card form of

payment and also check a box to acknowledge the customer has read and agrees

with our stated pricing and billing terms. Customer D.O. did so in order to

activate this account. We also sent Customer D.O. a welcome email, as we do to

all new account holders, to provide additional information about the account.

We

also guard against fraud in several ways. Our website is secure. During the

registration process, we require all new customers to provide their full name,

billing address, phone number and email address. The information we have

on file for Customer D.O.’s account matches the same information provided in

this complaint. In addition, when customers enter their charge card form of

payment, we also require them to submit the CVV security code typically found

on the back side of the card. This ensures the person entering the number has

the card in hand and our merchant processor matches the CVV number to the

account number for verification. Our system also logs the IP address used by

the computer at time of registration for a match. The IP address used when

Customer D.O. registered matches the geography of the billing address in

Michigan, provided at the time of registration.

Customer

D.O. did not cancel this account after the completion of the 30-day trial

period, so it remained accessible and billable, per the acknowledged terms.

Customer D.O. cancelled the account on 9/18/2014 by utilizing our automated

cancellation option on our Customer Service telephone line. At that time,

Customer’s account was closed and any future billing was immediately halted. We

also sent a cancellation confirmation email to Customer D.O.

Upon

receiving this complaint, we attempted to contact Customer D.O. on 9/22/2014 at

the telephone number provided. We wished to review the purchase terms and

concerns the customer had and answer any additional questions. Our calls were

not answered, but we left Customer D.O. a voice mail confirming the actions

taken and courtesy refunds which were processed. These refunds should be

expected to post credits to the charge card used for registration in 1 to 4

business days, depending on the policy of the card’s issuing bank. Customer

D.O. is welcome to contact our Customer Service department with any additional

questions. We are confident the information provided and actions taken fully

resolve Customer D.O.’s concerns.

Review: I registered with this company to find a home since I was looking to relocate. I entered into a agreement of a 1 week trial for $1.00 with the option of cancelling after 7 days. Later on that SAME evening I cancelled so that I would NOT be charged the $49.60 the following month. I am now being charged $49.60 on 9/25/2015 from my account for something that I cancelled way prior to this! I am highly upset because this charge has thrown my account into a negative balance that was NOT supposed to be there. I want my money back and my name permanently deleted from this organization. I did not authorize for this transaction to take place and I CANCELLED THE SAME DAY!Desired Settlement: I WANT MY $49.60 DEPOSITED BACK INTO MY ACCOUNT. I DID NOT AUTHORIZE THIS TRANSACTION BECAUSE I CANCELLED THE SAME DAY.

Business

Response:

Thank you for notifying us of Customer H’s experience with our service. We appreciate the opportunity to research and comment on what occurred with Customer H’s account. As Customer H stated, she signed up for a trail membership account for our service on 8/26/2015. Customer H agreed to be billed $1 for a trial membership and a monthly membership fee each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.We time stamp all correspondence that occurs on each account including registration and cancellation, and we do not show any correspondence after registration from Customer H until we received notice of the concern she registered with the Revdex.com on 9/28/15. We are sorry she felt she could not contact us directly prior to contacting the Revdex.com as our customer service representatives are available Monday – Friday from 6am – 6pm PST and on the weekends from 9am – 5pm PST. We are also available for cancellations 24 hours, 7 days a week via email, or by using our IVR telephone system. All of our contact information can be easily found on our “Contact Us” page on our website.Per Customer H’s request a full refund was provided on 9/28/15. We contacted Customer H via telephone to confirm she was satisfied with the resolution of her concern, but were unable to reach her. We consider this matter closed, as we are confident the refund provided fully resolves Customer H’s concern.

Review: I signed up on-line for a seven day trial for $1. I cancelled within a few days when I realized that most of their listings were years old. but realty store claims that I did not cancel and proceeded to charge me almost $50 for a month's membership. I am 100% certain that I cancelled. this business has so many complaints against it that it should be shut down.Desired Settlement: I want my cc credited for the unauthorized charge

Business

Response:

Thank you for notifying us of Customer G’s

experience with our service. We appreciate the opportunity to research

and comment on what occurred with Customer G’s account.

As Customer G stated, she signed up

for a trail membership account for our service on 7/21/2015. Customer G agreed

to be billed $1 for a trial membership and a monthly membership fee each month

thereafter until the account is cancelled. The Terms of Use and Pricing

Information are clearly displayed on our registration page, and we require each

member to check a box stating they have read and agree to the terms of use and

pricing information, prior to registering the account.

We time stamp all correspondence that

occurs on each account and we do not show any further correspondence from

Customer G until she called our customer service department on 9/26/2015 to

cancel the account. Our customer service agent cancelled the account at

that time, and a full refund was provided to Customer G. A cancellation

email was sent to Customer G providing the cancellation number as well as

confirmation of the refund amount.

We contacted Customer G on

9/28/2015 via telephone to confirm she was satisfied with the resolution of her

concern, but were unable to reach her. We consider this matter closed, as

we are confident the refund provided fully resolves Customer G’s concern.