Receivable Management Services

Dear [redacted] ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] Advanced Insurance Company placed your account in our office for collections on September 1, Our records indicate that you spoke with our agents several times on September 1, concerning a payment that you mailed in July Our agents advised that the payment was not received and the balance was still dueYou confirmed through your bank the issued check had not been presented for payment On September 9, 2016, a payment of $posted to your account, satisfying the balanceRegarding your concerns of credit reporting initiated by The Receivable Management Services Corporation, the account was eligible for reporting October 21, In accordance to the Fair Credit Reporting Act, The Receivable Management Services Corporation updated your credit report as “paid” on September 21, We are obligated to truthfully report the account Upon receipt of your letter to the Revdex.com, we confirmed your credit report was accurately updated and notified [redacted] of your concernsWe regret any inconvenience this matter may have caused youShould you wish to discuss the matter further, please contact our Consumer Advocacy Group at ###-###-#### Sincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance ###-###-####

Dear [redacted] , Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concerns.After a search of our records for your name, phone number and claim number that was provided, we were unable to locate a medical debt for you We believe that this complaint does not involve The Receivable Management Services Corporation However, should you feel that we are involved and can further assist, please contact our Consumer Advocacy Group at ###-###-#### with the details found on your reportSincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is a fraudulent business practice and this vendor needs further investigatedOnly AFTER I made several complaints was my issue finally resolved I am concerned this would have gone further and the practice of collecting monies that were paid with harassment and calls for several months is disturbingI took much of my time, including at work on the phone and on line for several weeks trying to get this resolved I was told over and over it was unpaid and no matter what receipts or confirmation I presented I was advised it was not paid and to repayI normally can let this go however this practice needs to be looked into! Had I not contacted and wrote letters it would have continuedI am concerned over my extraordinary amount of time I had to take to get this resoled, which included, calls., letter and investigation including me, myself calling their website that was to forward the monies on to them that apparently did notThis was not my issue yet it quickly became mine and I wad pulled in the middle Please advise what you now can do for me and my time taken away from my family and work? Regards, [redacted] ***

Dear *** [redacted] , Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concernsWaste Management placed your account in our office for collections on May 9, On May 10, 2017, we contacted you in an effort to resolve the matter and were advised you wanted no further contactWe closed the account in our office at that time, preventing further contact from The Receivable Management Services CorporationWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact Waste Management directly at [redacted] , option Sincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance [redacted]

Dear [redacted] ***, Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respondOur client, ***, placed your account with us for collections on May 9, We have attempted to contact you by telephone and letter to discuss the account; however, our records indicate we were not successful in reaching you and were unaware of your disputeUpon receipt of your letter requesting that we cease contact with you, we closed your account in our officePlease contact [redacted] with [redacted] at ###-###-#### should you wish to discuss this matter furtherSincerely, [redacted] Assistant VPCompliance Department ###-###-####

Dear [redacted] **, Thank you for bringing this matter to our attention and providing us an opportunity to respond to your concerns [redacted] placed your account with us for collections on December 16, On December 26, 2014, we spoke with an authorized person in regards to the account, who advised you never used [redacted] We subsequently closed the account in our office on December 31, and notified [redacted] of your dispute We regret any inconvenience you have experienced as a result of this matterShould you have any further questions regarding the account, please contact [redacted] at agencycomplaints@ [redacted] .com Sincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

Consumer states;I was able to rectify the issues by directly calling the AirlineAnd filing the complaint with the Revdex.com because they were ignoring meSo, by filing the complaint I think that force them to respondThanks

E [redacted] , Melanie < [redacted] > AttachmentsOct (days ago) to me, Regulators Dear [redacted] , Please find the attached response to Complaint ID [redacted] , [redacted] , along with the four invoices provided by our client Thank you for providing us with an opportunity to respond to the complaintAs noted in the attached response, we have closed [redacted] ’s account in our office, preventing further contact from The Receivable Management Services CorporationShould you have any further questions, please feel free to contact me directly Thank you for your time! Melanie Melanie E [redacted] , Assistant VP Compliance Department West Campus Road New Albany, OH Office: ###-###-#### [redacted]

Dear [redacted] ***, Thank you for bringing this matter to our attention and providing us an opportunity to respond to your concerns [redacted] placed your account with us for collections on November 24, On December 17, 2014, we contacted you to discuss the account You advised you were not aware of the account and asked that we not contact you againWe closed your account in our office at that time, preventing further contact with The Receivable Management Services Corporation Upon receipt of your letter to the Revdex.com, we notified [redacted] of your dispute We regret any inconvenience you may have experienced as a result of this matterShould you wish to discuss the account further, please contact [redacted] at ###-###-#### Sincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

Dear [redacted] , Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concernsOur client, [redacted] Indemnity Insurance, placed your [redacted] ***account with us for collections on April 1, On July 17, 2014, we received notice of a payment of $ Upon receipt of the payment, we were unsure as to whether your office was accepting the settlement or making a partial paymentOur records indicate that there were attempts to contact you to confirm the intent of the paymentAfter speaking with you on September 29, 2014, we have closed your account in our office and reported it as settled in full to [redacted] Indemnity InsuranceYou will not be responsible for any remaining balance on the accountWe regret any inconvenience that this matter may have causedShould you have any further questions, please contact our Consumer Advocacy Group at ###-###-#### or [redacted] and one of our agents can help you Sincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: One of the few accounts that you have in your system is [redacted] I am rejecting your response, because this is the 21st Century, all search inquiries are easy to search by Name and Address of record in any system Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is related to all accounts because it is a business practice, my account is claim # [redacted] - [redacted] Regards, [redacted]

Received a letter from the company regarding a claimThe letter advised to make payment via phone or websiteMay the payment over the phone through the automated systemOnce complete, the system did NOT provide a confirmation number so I called the company to confirm the paymentSpoke with a representative (her name was not clearly said and when asked to repeat, did not disclose) who was not able to confirm paymentSh asked unclear questions and was very unprofessionalService experience and level of professionalism 0/No confirmation number for claim payment Unprofessional customer service rep

Dear [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respondUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more information, such as the reference number listed on your credit report, which might help us locate the filePlease contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you Sincerely, Melanie E [redacted] , Assistant Manager Compliance Department ###-###-####

[redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] placed your account in our office for collections on May 23, On May 30, 2017, we received a call from you advising that you were disputing the accountWe notified [redacted] at that time and the attached validation of the charges were mailed to you on July 20, On July 31, 2017, you again contacted our office and advised that you were disputing the accountOur agent discussed the dispute process, including the documentation that could be used to support the fraudulent claimUpon receipt of your letter to the Revdex.com, we closed the account in our office and notified [redacted] of your disputeThe Receivable Management Services Corporation has not and will not report this matter to the credit reporting agenciesShould you wish to discuss your account further, please contact [redacted] Melanie E [redacted]

November 20, 2014Dear [redacted] ,Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concernsOur client, [redacted] , placed your account with us for collections on May 10, 2014.We spoke with you on three different occasions in May and you advised us that you were attempting to resolve the account with [redacted] , but had been unable to reach them.On June 1, 2014, we received a letter from you asking if we could file the claim with your new insurance carrier; however, The Receivable Management Services is not able to file claims.On July 15, 2014, we did receive a call from someone representing themselves as your attorney; however, our records indicate that we had not received a letter of attorney representation or any other letter notifying us of your attorney or requesting a cease.On October 31, 2014, your account closed in our office and returned to [redacted] , preventing further contact from The Receivable Management Services Corporation.We regret any inconvenience you may have experienced as a result of this matterPlease contact [redacted] should you wish to discuss the matter further.Regards, Melanie E Assistant VP Compliance Department

Dear [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] placed your account in our office for collections on January 11, On May 1, 2017, we received notice from [redacted] that the account was paid in fullWe closed the account in our office and subsequently updated all credit reporting initiated by The Receivable Management Services Corporation to reflect “Paid in Full”On July 10, 2017, you contacted our office to request removal of the credit reportingOur agent advised that we cannot remove credit reporting, but rather update the entry as paid in fullOn July 14, 2017, we received a dispute from the credit reporting agenciesWe contacted [redacted] for a review of the matter and on August 7, we were advised that the information was accurate and the credit reporting should stay in placeOn August 17, 2017, you again contacted our office to discuss your credit reportingOur agent took your information and advised that her supervisor would review the matter and update any credit reporting necessaryUpon receipt of your letter to the Revdex.com, we reviewed our files to ensure accuracy of the reporting in place and confirmed that we reported the account as required We updated the credit report to reflect the payment in fullShould you need further assistance, please contact [redacted] directly at ***- [redacted] Sincerely, Melanie E [redacted] , Assistant Manager Compliance Department ###-###-####

Dear ** [redacted] , Thank you for providing the additional information needed to find the file in referenceUnfortunately, this file was placed under a different name, and therefore we are unable to provide any specific detailWe understand your frustration and regret any inconvenience you experienced as a result of the matterShould you require additional assistance, we encourage you to contact [redacted] Management at [redacted] Sincerely, [redacted] , Assistant VPCompliance Department [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond [redacted] Insurance placed your account in our office for collections on May 17, Our records indicate that we have not had any contact with you and were not aware of your disputeThe account history shows the policy on your [redacted] was canceled on April 5, If insurance was carried through another agency prior to the cancel date, proof of this can be submitted directly to [redacted] InsuranceUpon receipt of your letter to the Revdex.com, we placed your account on hold and notified [redacted] Insurance of your disputeWe will not resume collection efforts until validation of the charges have been mailed for your reviewShould you need further assistance, you can contact our office at ###-###-#### or [redacted] Insurance at ***- [redacted] Sincerely, Melanie E [redacted] , Assistant Manager Compliance Department ###-###-####