Receivable Management Services

Dear Mr***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concern*** placed an account for *** *** in our office for collections on July 1, 2015.On July 6, 2015, you spoke with our office and advised that you were
disputing the account and was advised by *** that your account was currentWe placed the account in a dispute status while the account was being reviewedUpon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing contact from The Receivable Management Services Corporation and notified *** of your dispute*** provided the attached invoices and shipping document supporting the charges for your reviewWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, you can contact *** Customer Service at ###-###-#### or *** Accounts Receivable ###-###-####. Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

My daughter keeps getting these bills stating she owes almost $from an overpayment on medications she received through CVS pharmacy I have written and even made some payments hoping that someone would contact me in regards to this because first of all my daughter has not had anything filled with CVS pharmacy, secondly, she is not even on my primary insurance, has had no surgeries, nothing Why is she being billed? and how in the world does she have an overpayment to Mailhandlers Insurance?

Dear *** ***, Thank you for allowing us the opportunity to respond to your additional concernsPlease find the attached response in PDF format as requestedShould you need further assistance from The Receivable Management Services Corporation, please contact our Consumer Advocacy Group at
***.Sincerely, Melanie E***, Assistant VPCompliance Department ***

Dear Mr***,
Thank you for your letter to the
Revdex.com and for providing us an opportunity to respond to your concerns*** Incplaced your account in our office for collections on July 7, Our records indicate that we have had no contact with you and were unaware of your dispute
Upon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from The Receivable Management Services Corporation, and notified *** Incof your dispute
We regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** Incdirectly at ###-###-#### Sincerely,
Melanie E***, Assistant Manager
Regulatory Compliance
###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUpon receipt of your letter, we completed a thorough search of our systems using the information provided and was unable to find a file associated with youIn
addition, The Receivable Management Services Corporation does not do business with *** *** ***We do not believe that this matter involves our companyHowever, if we can be of further assistance, please contact our Consumer Advocacy Group at ###-###-####Sincerely, Melanie E***, Assistant VP Compliance Department ###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** placed your account in our office for collections on August 11, Our records indicate that we have not had any contact with you and
were unaware of your disputeUpon receipt of your letter to the Revdex.com, we closed the account in our office, notified *** *** of your dispute and obtained the attached validation of the charges for your reviewWe have also initiated removal of any credit reporting placed by The Receivable Management Services CorporationWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** *** directly at ###-###-####Sincerely, Melanie E***, Assistant Manager Regulatory Compliance ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concerns Our records indicate that the account number that you provided is in relation to a debt for *** *** *** for a refund
believed to be due to Physicians Health Plan and our agent, Richard Waldron, placed calls to the establishment in an attempt to discuss the account We were unable to locate a call in which our agent acted unprofessionally or insinuated the call was anything other than an attempt to discuss the account for *** *** ***The calls were not associated with any type of personal debt towards you We have ceased this account in our office, preventing further contact from The Receivable Management Services Corporation We regret any inconvenience that you may have experienced as a result of this matterShould you wish to discuss the matter further, please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
On or around May 16,2014, I received my first letter from RMS for alleged debtI contacted them by phone that I was disputing the claim because the pharmacy filed the claim to the wrong insuranceI never asked them to re- file the claim***Please note that the RMS is trying to collect on a debt that was filed June 13,2013,June 14,and July 2,*** I explained in my letter that I mailed on May 21,2014, I would be happy to give BCBS info to ***, if needed IF I could actually reach them.This account should have been written off anyway due to timely filing outside of daysI was told on different occasions from RMS that my account was put on hold until June 15,until I could reach ***On June 16,2014,my attorney sent a letter to RMS that they should cease ALL communication with me and to send verification of alleged debtHe also contacted RMS on July 15,and was told my account was "still in collections" and "under review" and that they DID receive the letter he sent to them to cease communication with meOn July 29,I received another letter,after my attorney called and it was admitted to him that his letter HAD been receivedHe did not receive a copy of the letter they sent to me on this dateOn August 12, 2014, my attorney sent another letter to RMS that they had now violated 15USC 1692c(2) by contacting me againAND again I receive a letter dated October 3,from RMS for alleged debtMy attorney nor I, have NEVER received a letter stating that my account was closed and returned back to ***I want a letter that my account has been closed with RMSI would also like contact information for *** of who they forwarded my information to.
Regards,
*** ***

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more
information which might help us locate the filePlease contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for bringing this matter to our attention and providing us an opportunity to respond to your concernsWaste Management placed your account with us for collections on November 28, We have attempted to contact you to discuss the account; however, our records
indicate we were not able to reach you We have attached invoices provided by Waste Management reflecting services provided July 1, through December 31, 2013, as well as an invoice showing the amount prorated due to cancellation of services To further discuss the account, you can contact our Assistant Vice President of Operations, Cindy F*, directly at ###-###-#### Monday through Friday from 8:00am to 5:00pm EST or by email at *** We regret any inconvenience you may have experienced as a result of this matterPlease contact us at the number noted above should you have any further questions Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and providing us an additional opportunity to respondWe are required by Federal regulation to report accurate and complete information to the Credit Reporting AgenciesBased upon a review of the matter, your account was reported within the allowable guidelines, and therefore prohibits any other action aside from updating it as paidPlease contact the Credit Reporting Agencies for additional information in this matterSincerely, Melanie E***, Assistant ManagerCompliance Department ###-###-####

Dear *** ***,
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to
your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more information which might help us locate the filePlease contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you
Sincerely,
Melanie E***, Assistant VP
Compliance Department
###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respondProgressive Insurance placed your account in our office for collections on October 8, On February 1, 2018, you contacted our office in response to credit reporting that
was placed by The Receivable Management Services LLCYou paid the balance on your account and were advised your credit report would be updated with the payment informationOn February 21, 2018, you contacted our office twice to inquire about your credit reportingOn both calls you were advised the credit reporting could not be removed, but would be updated as paidUpon receipt of your letter to the Revdex.com, we reviewed the above calls and confirmed our agents at no time indicated the reporting would be removedIn addition, we did not find any unprofessional behavior displayed by our agentsThe update to your credit report was submitted to the Credit Reporting Agencies on February 21, Please contact our office at ###-###-#### for further assistance Sincerely, Melanie E***, Assistant Manager Compliance Department ###-###-####

Dear *** ***, Thank you for bringing this matter to our attention and providing us an opportunity to respond to your concernsOur client, *** ***, placed your account with us for collections on June 4, 2014. On October 24, 2014, you spoke with one of our agents who
discussed the account details with youThe call ended with you stating that you would contact *** *** and requested that we cease calling on your accountOur agent ceased your account in our office at that timeWhen you called back later that same day, our agent advised she could not close your account, but it was in a cease status as to prevent contact Upon receipt of your letter to the Revdex.com, we closed your account in our office and notified our client of your dispute, preventing further contact with The Receivable Management Services Corporation The Receivable Management Services Corporation has not and will not report this matter to the credit agencies. We regret any inconvenience that you have experienced as a result of this matterPlease contact the *** *** number listed on the back of your member card should you wish to discuss this matter further Sincerely, Melanie E***, Assistant VPCompliance Department ***

November 23, 2015*** *** ***, Dispute Resolution Team Leader Revdex.com Metropolitan Washington DC and Eastern Pennsylvania KStreet NW, 10th Floor Washington, DC 20005Re: Complaint ***, *** ***Dear *** ***,Thank you for your letter and for
providing us an opportunity to respond to *** ***’ concernsNorth Carolina Worker’s Compensation placed an account for *** * *** *** *** in our office for collections on April 29, 2015.Our records indicate that on May 29, 2015, arrangements were made, resolving the matter and ultimately closing the account in our office as paid in full on July 20, 2015.We were unable to locate call recordings in relation to the conversations *** *** mentioned in his letterOur goal at The Receivable Management Services Corporation is to provide quality consumer careWe apologize if this is not the experience *** *** had and are reviewing the matter internally.We regret any inconvenience this matter may have caused *** ***Should *** *** wish to further discuss the handling of his account, please ask that he contact our Consumer Advocacy Group at ###-###-#### or by email at [email protected],Melanie E*** Assistant VP Compliance Department *** *** *** ** New Albany, OH *** ###-###-####

Dear Mr***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** Incplaced your account in our office for collections on July 7, Our records indicate that we have had no contact with you and were unaware of your
disputeUpon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from The Receivable Management Services Corporation, and notified *** Incof your disputeWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** Incdirectly at ###-###-####Sincerely, Melanie E***, Assistant Manager Regulatory Compliance ###-###-####

Dear *** ***, Thank you for providing us an additional opportunity to respondUpon further investigation, we found an account placed in our office by *** Insurance on January 14, Upon locating your account, we mailed the attached validation of the charges to your addressOur records indicate that on October 16, 2017, the balance in full was paid and the account closed in our officeWe apologize for any inconvenience this matter may have caused youShould you need further assistance, please contact our Consumer Advocacy Group at ###-###-####Sincerely, Melanie E***, Assistant Manager Compliance Department ###-###-####

Dear *** ***, Thank you for your letter to the RevDex.com and for providing us an opportunity to respond to your concerns*** *** placed an account listed to * * *** in our office for collections on August 25, On October 2, 2017, we received
your letter of dispute and notified *** *** of the matterOn October 10, 2017, the account closed in our office, preventing further contact from The Receivable Management Services Corporation Should you need further assistance, please contact *** *** directly at ###-###-#### Sincerely, Melanie E***, Assistant Manager Compliance Department ###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to
receiving more information which might help us locate the filePlease contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####