Receivable Management Services

Dear [redacted], Thank you for providing us the opportunity to address your additional concerns. We have attached a Settled in Full letter to include the information that you have requested. We hope to have resolved this matter to your satisfaction today. Should you need further assistance, please contact our Consumer Advocacy Group at ###-###-#### or [email protected] and one of our agents can help you. Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: This is a fraudulent business practice and this vendor needs further investigated. Only AFTER I made several complaints was my issue finally resolved.  I am concerned this would have gone further and the practice of collecting monies that were paid with harassment and calls for several months is disturbing. I took much of my time, including at work on the phone and on line for several weeks trying to get this resolved.  I was told over and over it was unpaid and no matter what receipts or confirmation I presented I  was advised it was not paid and to repay. I normally can let this go however this practice needs to be looked into! Had I not contacted and wrote letters it would have continued. I am concerned over my extraordinary  amount of time I had to take to get this resoled, which included, calls., letter and investigation including me, myself calling their website that was to forward the monies on to them that apparently did not. This was not my issue yet it quickly became mine and I wad pulled in the  middle.  Please advise what you now can do for me and my time taken away from my family and work?
Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: One of the few accounts that you have in your system is [redacted].     I am rejecting your response, because this is the 21st Century, all search inquiries are easy to search by Name and Address of record in any system....  
Regards,
[redacted]

Dear [redacted], Thank you for providing the additional information and allowing us the opportunity to investigate. The account number that you provided, [redacted], is not an account held by the Receivable Management Services Corporation. We took the initiative to contact Receivable Management Systems and confirmed that the accounts held in their offices do begin with an “[redacted]”, such as you have indicated in your response. You can contact them at ###-###-#### to discuss the matter. Please contact our Consumer Advocacy Group at [redacted] should you feel we can be of further assistance in this matter. Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to respond to your concerns. [redacted] placed your account with us for collections on November 24, 2014.  On December 17, 2014, we contacted you to discuss the account....

You advised you were not aware of the account and asked that we not contact you again. We closed your account in our office at that time, preventing further contact with The Receivable Management Services Corporation.  Upon receipt of your letter to the Revdex.com, we notified [redacted] of your dispute.  We regret any inconvenience you may have experienced as a result of this matter. Should you wish to discuss the account further, please contact [redacted] at ###-###-####.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concerns. Our client, [redacted] Indemnity Insurance, placed your [redacted]. account with us for collections on April 1, 2014. On...

July 17, 2014, we received notice of a payment of $593.75.  Upon receipt of the payment, we were unsure as to whether your office was accepting the settlement or making a partial payment. Our records indicate that there were attempts to contact you to confirm the intent of the payment. After speaking with you on September 29, 2014, we have closed your account in our office and reported it as settled in full to [redacted] Indemnity Insurance. You will not be responsible for any remaining balance on the account. We regret any inconvenience that this matter may have caused. Should you have any further questions, please contact our Consumer Advocacy Group at ###-###-#### or [redacted] and one of our agents can help you.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted],  Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Our client, [redacted], placed your account with us for collections on May 27, 2014.  On June 10, 2014, we spoke with you and you advised that you were...

disputing the charges. Validation of the charges was sent on June 30, 2014.  On July 11, 2014, we spoke with you and you advised that you will continue to dispute the charges and you were not willing to settle the account.  Upon receipt of your letter to the Revdex.com, notified our client of your dispute and ceased the account in our office, preventing further contact from the Receivable Management Services Corporation.  Please contact RMS at ###-###-#### or [redacted] at ###-###-#### should you wish to discuss this matter further.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concern. [redacted] placed an account for [redacted] in our office for collections on July 1, 2015.On July 6, 2015, you spoke with our office and...

advised that you were disputing the account and was advised by [redacted] that your account was current. We placed the account in a dispute status while the account was being reviewed. Upon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing contact from The Receivable Management Services Corporation and notified [redacted] of your dispute. [redacted] provided the attached invoices and shipping document supporting the charges for your review. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, you can contact [redacted] Customer Service at ###-###-#### or [redacted] Accounts Receivable ###-###-####. Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to respond to your concerns. [redacted] placed your account with us for collections on December 16, 2014.  On December 26, 2014, we spoke with an authorized person in regards to the...

account, who advised you never used [redacted]. We subsequently closed the account in our office on December 31, 2014 and notified [redacted] of your dispute.  We regret any inconvenience you have experienced as a result of this matter. Should you have any further questions regarding the account, please contact [redacted] at agencycomplaints@[redacted].com.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Unfortunately, we were unable to locate a file based your name, address or phone...

number. We can appreciate your frustration and look forward to receiving more information which might help us locate the file. Please contact our Consumer Advocacy Group at [redacted] and one of our agents can assist you.
 
Sincerely,
Melanie E[redacted], Assistant VP
Compliance Department
###-###-####

Dear [redacted],  Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to...

receiving more information which might help us locate the file. Please contact our Consumer Advocacy Group at [redacted] and one of our agents can assist you.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear **. [redacted],   Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving...

more information which might help us locate the file. Please contact me at ###-###-#### should you wish to discuss the matter further.  Sincerely, [redacted], Assistant VPCompliance Department ###-###-####

To whom it may concernRegarding above complain We had the father of the passenger Mr [redacted]  who had come to purchase the ticket and was a walk in client.Mr [redacted] had brought a printed list of all the names that were given by [redacted] .At the same time [redacted] had emailed...

My agent [redacted] same names to go ahead and make the reservation.Mr [redacted] who had come to the office with the same print out  of passengers with date of birth listed and a proof of his signature on the name list was taken for our protection.Please find attached proof of copyof the document.as well as email sent by passenger with the name listWe as travel agents donot make up names or assume names of passengers and we have been in business for the last 32 years and we know exactly our job.As far as name correction goes we have to follow the protocol of the airlines and for fixing all this passenger was given a choice with a meagre Administrative  fee of $50.00 on top of airline fees.When offered that Passenger [redacted] called and said that they will have th name correction done by making a new passport. Please tell us where we went wrong or what did we do wrong???

Dear [redacted].  [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Our client, [redacted].com, placed your account with us for collections on February 21, 2014. On March 11, 2014, we were given a verbal notice...

of dispute. We notified our client of your dispute. Our client advised the charges were in relation to a $200.00 cancelation fee per ticket, which they were unable to avoid assessing due to the airline’s policy, and instructed us to continue collection efforts.On April 1, 2014, we were again given a verbal notice of dispute. We notified [redacted].com of the dispute and closed the account in our office, preventing further contact. We forwarded your letter to the Revdex.com to [redacted].com upon receipt. We regret any inconvenience that you may have experienced as a result of the matter. Please contact us should you wish to discuss this matter further. Sincerely, [redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more information which might help us locate the file. Please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

E[redacted], Melanie <[redacted]>
AttachmentsOct 31 (7 days ago)
to me, Regulators 
Dear [redacted],
 
Please find the attached response to Complaint ID [redacted], [redacted], along with the four invoices provided by our client....

Thank you for providing us with an opportunity to respond to the complaint. As noted in the attached response, we have closed [redacted]’s account in our office, preventing further contact from The Receivable Management Services Corporation. Should you have any further questions, please feel free to contact me directly.
 
Thank you for your time!
Melanie
 
Melanie E[redacted], Assistant VP
Compliance Department
7525 West Campus Road
New Albany, OH 43054
Office: ###-###-####
[redacted]

Dear **. [redacted], Thank you for providing the additional information needed to find the file in reference. Unfortunately, this file was placed under a different name, and therefore we are unable to provide any specific detail. We understand your frustration and regret any inconvenience you experienced as a result of the matter. Should you require additional assistance, we encourage you to contact [redacted] Management at [redacted]. Sincerely, [redacted], Assistant VPCompliance Department [redacted]

Dear Mr. [redacted],
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Inc. placed your account in our office for collections on July 7, 2016. Our records indicate that we have had no contact with you and were unaware of your dispute.
Upon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from The Receivable Management Services Corporation, and notified [redacted] Inc. of your dispute.
We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] Inc. directly at ###-###-####.
Sincerely,
Melanie E[redacted], Assistant Manager
Regulatory Compliance
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This is related to all accounts because it is a business practice, my account is claim # [redacted]-**
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]