Receivable Management Services

Dear [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsProgressive Insurance placed your account in our office for collections on September 22, Our records indicate that we have not had any contact with you and were unaware of your disputeUpon receipt of your letter to the Revdex.com, we notified Progressive Insurance of your dispute and obtained the attached validation of the charges for your reviewWe will not resume collection efforts until you have had a chance to review the documentsPlease note, The Receivable Management Services Corporation is not servicing an [redacted] account for you in our officeShould you wish to discuss the account further, please contact our office at [redacted] Sincerely, Melanie E [redacted] , Assistant VP Compliance Department [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Hi [redacted] - thank you for the response to my complaintUnfortunately, I followed the instructions and this is what happened:I called the number and spoke with a representativeShe was very helpful, but ultimately was unable to locate the claimShe tried to identify the claim through many different ways - multiple phone numbers, address, name, etcI also provided the reference number on my credit report (which is [redacted] )She said that was a partial account number and I needed the full number to look up the claimHer recommendation was to call the credit bureau who she said would have the full numberI then called the credit bureau [redacted] (really an awful experience)It took about minutes to get someone who could see the claim on my reportUnfortunately, they saw the same number with the asterisks ( [redacted] ) and said they did not have the full account number.Please let me know how I am supposed to resolve this issueThis is screwing up my credit and I'm in the process of buying a housePlease help ASAPThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , Thank you for providing us the opportunity to address your additional concernsWe have attached a Settled in Full letter to include the information that you have requestedWe hope to have resolved this matter to your satisfaction todayShould you need further assistance, please contact our Consumer Advocacy Group at ###-###-#### or [email protected] and one of our agents can help youSincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

Dear [redacted] ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsProgressive insurance placed your account in our office for collections on September 11, On May 31, 2017, we received a dispute from the credit reporting agenciesWe submitted the dispute to Progressive and they verified the account was valid and the reporting is accurateWe will mail the validation of the charges to the address on file for your reviewShould you wish to discuss your account, please contact our office at ###-###-####Sincerely, Melanie E [redacted] , Assistant VP Compliance Department ###-###-####

Dear [redacted] , Thank you for your letter to the Consumer Financial Protection Bureau and for providing us an opportunity to respond to your concerns [redacted] placed your account in our office for collections on April 15, Our records indicate that we have not had any contact with you while your account was placed with our officeOn March 13, and March 31, we received notification of your credit bureau reporting dispute and we notified [redacted] for a review of the matterUpon receipt of your letter to the Consumer Financial Protection Bureau, we closed your account in our office, preventing further contact from the Receivable Management Services Corporation, and again notified [redacted] of your disputeWe will also initiate removal of any credit reporting placed by The Receivable Management Services CorporationWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact [redacted] directly at ***- [redacted] Sincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance [redacted]

Complaint: [redacted] I am rejecting this response because I will review Regards, [redacted] ***

Dear [redacted] ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more information, such as your account number, which might help us locate the filePlease contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you Sincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

Dear [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] Insurance ( [redacted] ***) placed two accounts in our office for collections on March and 31, Our records indicate that we spoke with you on April and 8, regarding each account separately and were advised of your disputeWe notified [redacted] Insurance and mailed validation of the charges to the address on file on April 10, We again spoke with you on May 31, and were advised this was still disputed account; validation of the charges were mailed again on June 2, Upon receipt of your letter to the Revdex.com, we closed both accounts in our office, preventing further contact with The Receivable Management Services CorporationShould you wish to discuss your account further, please contact [redacted] Insurance directlySincerely, Melanie E [redacted] , Assistant VP Compliance Department ###-###-####

Dear [redacted] , Thank you for providing the additional information and allowing us the opportunity to investigate. The account number that you provided, [redacted] , is not an account held by the Receivable Management Services Corporation. We took the initiative to contact Receivable Management Systems and confirmed that the accounts held in their offices do begin with an “***”, such as you have indicated in your response. You can contact them at ###-###-#### to discuss the matter. Please contact our Consumer Advocacy Group at [redacted] should you feel we can be of further assistance in this matter. Sincerely, Melanie E [redacted] , Assistant VPCompliance Department ###-###-####

Dear [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] Insurance placed your account in our office for collections on July 26, On November 18, 2016, you contacted our office to notify us of your disputeThe account was placed in a dispute status, preventing collections until validation of the charges were provided for your reviewOn January 9, 2017, the account was placed in an active status in error, resulting in a letter being sent to youWe apologize for this error and are addressing the matter with the agent involved through the form of disciplinary actionOn January 17, 2017, you contacted our office as a result of the letter you receivedYou again informed one of our agents that you were disputing the account and believed it to be a result of fraudOur agent placed the account in a dispute status, preventing collectionsUpon receipt of your letter to the Revdex.com, we closed your account in our office, preventing further contact from The Receivable Management Services Corporation, and notified our client of your disputeWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact [redacted] directly at ***- [redacted] Sincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance [redacted]

Dear ** [redacted] , Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respondUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more information which might help us locate the filePlease contact me at ###-###-#### should you wish to discuss the matter further Sincerely, [redacted] , Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns*** Data Incplaced an account for *** *** in our office for collections on May 5, Validation of the debt, to include the contract and
invoice, were provided on each request by both mail and emailUpon receipt of your letter to the Revdex.com, we closed your account in our office and notified *** *** of your dispute. No further contact will be made by The Receivable Management Services Corporation in regards to this accountWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** *** ***at ###-###-####Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear Mrs***, Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concerns*** *** placed Mr***’s account with us for collections on August 28, On October 14, 2014, we spoke with
Mr*** who was following up on his paymentThe payment had not posted to his account at that time On January 27, 2015, we spoke with Mr*** who was again following up on his payment. When advised the payment was not showing as posted as of yet, Mr*** stated that you had made the payment on October 6, Mr***’s account was placed in a cease status at that time, preventing further contact from The Receivable Management Services Corporation We closed the account on January 28, after being notified by *** *** that the account had been paid Upon receipt of your letter to the Revdex.com, we completed an investigation and found that your payment had not posted due to a systemic errorWe posted the payment to your account on 2/10/ The Receivable Management Services Corporation has not and will not report this matter to the credit reporting agencies We regret any inconvenience that you may have experienced as a result of this matterShould you have any further questions, please contact our Consumer Advocacy Group at ###-###-#### or by email at ***. Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns*** Data Incplaced an account for *** *** in our office for collections on May 5, Validation of the debt, to include
the contract and invoice, were provided on each request by both mail and emailUpon receipt of your letter to the Revdex.com, we closed your account in our office and notified *** *** of your dispute. No further contact will be made by The Receivable Management Services Corporation in regards to this accountWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** *** ***at ###-###-####Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** ***Care placed your account in our office for collections on December 6, Our records indicate that we have not had any contact with you and
were unaware of your disputeUpon receipt of your letter to the Revdex.com, we notified *** ***Care of your dispute and requested validation of the charges for your reviewThe documents will be mailed to the address on file before any further collections resumeThe Receivable Management Services Corporation has not and will not report this matter to the credit reporting agenciesWe regret any inconvenience this matter may have caused youShould you wish to discuss the matter further, please contact our manager, Jennifer Leyva, directly at ###-###-####Sincerely, Melanie E***, Assistant ManagerRegulatory Compliance###-###-####

Dear *** ***, Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concernsOur client, *** ***, placed your account with us for collections on February 28, Upon receipt of your
letter to the Revdex.com, we closed your account in our office, preventing further contact from The Receivable Management Services Corporation, and notified *** *** of your dispute We apologize for the confusion stemming from our letterThe letter requests that you make your payment out to the creditor, which would be *** ***MrGaurav S***’s name was intended strictly for the signature of the letter We regret any inconvenience that you experienced as a result of this matter. Please contact us should you wish to discuss this matter further Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concernsOur client, NCO, placed your *** account with us for collections on October 15, Our records indicate that a settlement
payment of $posted to your account on February 21, and it was reported to our client on February 22, 2013. We have contacted *** and advised that the payment that was reported was a settlement payment and asked that they update their records accordingly We apologize for any inconvenience that this matter may have causedPlease contact *** at *** should you wish to discuss the matter further. Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

Dear *** ***, Thank you for providing us an additional opportunity to respond to your concernsWe have submitted a request to the Credit Reporting Agencies to update our entry as “Paid in Full.” The AUD number confirming this request is ***We apologize for any inconvenience this matter may have causedPlease contact our Consumer Advocacy Group at ###-###-#### with any further questions you may haveSincerely, Melanie E***, Assistant VP Compliance Department ###-###-####

Dear Mr***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** placed your account ending in ***, invoice ***, in our office for collections on June 9, Our records indicate that we have not had any
contact with you and were unaware of your disputeUpon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from North American Receivable Management Services, and notified *** of your disputeWe also obtained the attached validation of the charges for your reviewWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** directlySincerely, Melanie E***, Assistant Manager Regulatory Compliance ###-###-####