Receivable Management Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Hi [redacted] - thank you for the response to my complaint. Unfortunately, I followed the instructions and this is what happened:1. I called the number and spoke with a representative. She was very helpful, but ultimately was unable to locate the claim. She tried to identify the claim through many different ways - multiple phone numbers, address, name, etc. I also provided the reference number on my credit report (which is [redacted]). She said that was a partial account number and I needed the full number to look up the claim. Her recommendation was to call the credit bureau who she said would have the full number. 2. I then called the credit bureau [redacted] (really an awful experience). It took about 30 minutes to get someone who could see the claim on my report. Unfortunately, they saw the same number with the asterisks ([redacted]) and said they did not have the full account number.Please let me know how I am supposed to resolve this issue. This is screwing up my credit and I'm in the process of buying a house. Please help ASAP. Thank you. 
Regards,
[redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond. [redacted] Insurance placed your account in our office for collections on May 17, 2017. Our records indicate that we have not had any contact with you and were not aware of...

your dispute. The account history shows the policy on your 2010 [redacted] was canceled on April 5, 2017. If insurance was carried through another agency prior to the cancel date, proof of this can be submitted directly to [redacted] Insurance. Upon receipt of your letter to the Revdex.com, we placed your account on hold and notified [redacted] Insurance of your dispute. We will not resume collection efforts until validation of the charges have been mailed for your review. Should you need further assistance, you can contact our office at ###-###-#### or [redacted] Insurance at [redacted].   Sincerely, Melanie E[redacted], Assistant Manager Compliance Department ###-###-####

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information, such as a claim number, which might help us locate the file. Please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information, such as your account number, which might help us locate the file. Please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you.  Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear Ms. [redacted],   Thank you for your letter to the Revdex.com and for providing us an opportunity to respond. [redacted] Insurance placed your account in our office for collections on August 1, 2017.   On November 3, 2017, you paid the balance in full, which...

subsequently closed the account in our office. We notified [redacted] Insurance of your payment and updated the credit reporting agencies of the paid status on December 4, 2017.   We apologize for any incorrect information that was provided to you in relation to the credit reporting process with our agency and are addressing the matter with the individuals involved.   Upon receipt of your letter to the Revdex.com, we reviewed our records and confirmed the updated status of your account was included in the December 4, 2017 file to the credit reporting agencies.    Should you wish to discuss the matter further, please contact our Consumer Advocacy Group at [redacted].   Sincerely, Melanie E[redacted], Assistant Manager Compliance Department [redacted]

Dear **. [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Our client, [redacted] Insurance Company, placed your account with us for collections on December 31, 2013. We have attempted to contact you to discuss the...

account; however, our records indicate that we have not been able to reach you and were unaware of your dispute. On May 13, 2014, we received a check payment in the amount of $170.08, which we applied to your account as a settlement. Our client wrote off the remaining balance of $42.52 and the account was closed in our office on May 22, 2014, with no further activity. Upon receipt of your letter to the Revdex.com, we notified our client of your dispute. Our client advised that the balance was the last installment of the EFT option for the term ending October 9, 2013. When selecting the EFT payment option with a draft date other than the effective date, the insured is actually not paying in advance, but rather a month in arrears. We have included a copy of the invoice associated with the coverage detailing the charges. We regret any inconvenience that you experienced as a result of this matter. We urge you to contact [redacted] Insurance Company should you wish to discuss this matter further.  Sincerely, [redacted], Assistant VPCompliance Department ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Our client, [redacted], placed your account with us for collections on May 9, 2014. We have attempted to contact you by telephone and letter to discuss the...

account; however, our records indicate we were not successful in reaching you and were unaware of your dispute. Upon receipt of your letter requesting that we cease contact with you, we closed your account in our office. Please contact [redacted] with [redacted] at ###-###-#### should you wish to discuss this matter further. Sincerely, [redacted] Assistant VPCompliance Department ###-###-####

Dear Melanie E[redacted], Assistant VP @ RMS -
I am tentatively rejecting your response to our  Complaint: [redacted] based on the below reasons:
First off, you and I have never spoken at any time and certainly not on September 29th, 2014 as you indicate in your response!
Further, you will be the third RMS representative that I have personally engaged regarding this matter that is communicating "our account has been closed" and "settled in full" and we have other employees which have engaged your company representatives receiving the same "lip service" and yet we have continued to be harassed by RMS.   Make no mistake there has never been any uncertainty that we were accepting and had accepted the "offer of settlement in full for 50% of the outstanding balance" since the time you accepted our payment and provided us your RMS Confirmation # [redacted] on July 16th, 2014.   Take special note of your own response where you document that as of September 29th, 2014 our company was still being harassed.
While we appreciate your response and believe we finally have your attention and that RMS is moving in the right direction - we cannot accept closure based upon your response to our Revdex.com Complaint.
Our company will consider this Complaint Resolved in Full when RMS provides on RMS Letterhead a statement showing zero balance owed and stating specifically that Claim No. [redacted]-** has been "settled in Full" and that RMS has reported it Settled in Full to [redacted] Insurance - just as you have asserted in your Revdex.com response.  Our requested letter should be a non-issue if you have truly done as you assert and is a usual and customary practice in such matters.  Upon receiving this letter we will be satisfied and will immediately acknowledge to the Revdex.com our complaint has been Resolved in Full.
Regards, [redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Progressive Insurance placed your account in our office for collections on September 22, 2015. Our records indicate that we have not had any contact with you...

and were unaware of your dispute. Upon receipt of your letter to the Revdex.com, we notified Progressive Insurance of your dispute and obtained the attached validation of the charges for your review. We will not resume collection efforts until you have had a chance to review the documents. Please note, The Receivable Management Services Corporation is not servicing an [redacted] account for you in our office. Should you wish to discuss the account further, please contact our office at [redacted]. Sincerely, Melanie E[redacted], Assistant VP Compliance Department [redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Inc. placed your account in our office for collections on July 7, 2016. Our records indicate that we have had no contact with you and were unaware of your dispute. Upon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from The Receivable Management Services Corporation, and notified [redacted] Inc. of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] Inc. directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

Consumer states;I was able to rectify the issues by directly calling the Airline. And filing the complaint with the Revdex.com because they were ignoring me. So, by filing the complaint I think that force them to respond. Thanks

Dear [redacted]  [redacted], Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns. Waste Management placed your account in our office for collections on May 9, 2017. On May 10, 2017, we contacted you in an effort to...

resolve the matter and were advised you wanted no further contact. We closed the account in our office at that time, preventing further contact from The Receivable Management Services Corporation. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact Waste Management directly at [redacted], option 1. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have received their letter as requested to reach a resolution which is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concerns.After a search of our records for your name, phone number and claim number that was provided, we were unable to locate a medical debt for...

you.  We believe that this complaint does not involve The Receivable Management Services Corporation.  However, should you feel that we are involved and can further assist, please contact our Consumer Advocacy Group at ###-###-#### with the details found on your report. Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Insurance ([redacted]) placed two accounts in our office for collections on March 30 and 31, 2017. Our records indicate that we spoke with...

you on April 6 and 8, 2017 regarding each account separately and were advised of your dispute. We notified [redacted] Insurance and mailed validation of the charges to the address on file on April 10, 2017. We again spoke with you on May 31, 2017 and were advised this was still disputed account; validation of the charges were mailed again on June 2, 2017. Upon receipt of your letter to the Revdex.com, we closed both accounts in our office, preventing further contact with The Receivable Management Services Corporation. Should you wish to discuss your account further, please contact [redacted] Insurance directly. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear Ms. [redacted],   Thank you for your letter to the Revdex.com and for providing us an opportunity to respond. [redacted] placed your account in our office for collections on December 15, 2014.   Our records indicate that [redacted]...

received a dispute from the credit reporting agencies May 8, 2017 and, after researching the matter, confirmed the charges to be valid.   On December 7, 2017, we received a dispute from the credit reporting agencies. We placed your account on hold and requested proof of the charges from [redacted].   Upon receipt of your letter to the Revdex.com, we closed your account in our office and submitted for removal of any credit reporting initiated by The Receivable Management Services Corporation.   Should you need further assistance, please contact [redacted]  directly.   Melanie E[redacted] Assistant Manager, Regulatory Compliance

I have never been seen at [redacted]- and I don't have [redacted] plan for insurance.  I don't beleive that they are being honest.  But as long as no more contact is made- I will release this claim.[
 
 
 
 
A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Received a letter from the company regarding a claim. The letter advised to make payment via phone or website. May the payment over the phone through the automated system. Once complete, the system did NOT provide a confirmation number so I called the company to confirm the payment. Spoke with a representative (her name was not clearly said and when asked to repeat, did not disclose) who was not able to confirm payment. Sh asked unclear questions and was very unprofessional. Service experience and level of professionalism 0/10.
No confirmation number for claim payment
Unprofessional customer service rep