Receivable Management Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear *** ***, Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond to your concernsOur client placed a matter with us and through our location efforts we obtained your address and phone number as a possible contact for that
person On September 12, 2014, we spoke with you and you advised that you had not done business with *** *** InsuranceUnfortunately, we did not have the information on file to verify that it was an error in location efforts; however, we did remove your address from the file at that time In an effort to reach the correct person, on September 22, we called your number ending in *** and left a voicemailThe number had not been called in the past and we were unaware that it was associated with the address that had been previously reported as incorrectYou contacted our office on that same day and advised that we were calling a wrong numberOur agent removed your number at that time, preventing contact from The Receivable Management Services Corporation, and no further calls were madeWe regret any inconvenience that this matter has causedPlease contact our Consumer Advocacy Group at phone number ###-###-#### or email [email protected] should you wish to discuss the matter further Sincerely, Melanie E***, Assistant VPCompliance Department ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],   Thank you for bringing this matter to our attention and providing us an opportunity to investigate and respond. Unfortunately, we were unable to locate a file based your name, address and phone number. We can appreciate your frustration and look forward to receiving more...

information which might help us locate the file. Please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you.   Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Insurance placed your account in our office for collections on July 26, 2016. On November 18, 2016, you contacted our office to notify us of your...

dispute. The account was placed in a dispute status, preventing collections until validation of the charges were provided for your review. On January 9, 2017, the account was placed in an active status in error, resulting in a letter being sent to you. We apologize for this error and are addressing the matter with the agent involved through the form of disciplinary action. On January 17, 2017, you contacted our office as a result of the letter you received. You again informed one of our agents that you were disputing the account and believed it to be a result of fraud. Our agent placed the account in a dispute status, preventing collections. Upon receipt of your letter to the Revdex.com, we closed your account in our office, preventing further contact from The Receivable Management Services Corporation, and notified our client of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly at [redacted]. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance [redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on January 11, 2017. On May 1, 2017, we received notice from [redacted] that the...

account was paid in full. We closed the account in our office and subsequently updated all credit reporting initiated by The Receivable Management Services Corporation to reflect “Paid in Full”. On July 10, 2017, you contacted our office to request removal of the credit reporting. Our agent advised that we cannot remove credit reporting, but rather update the entry as paid in full. On July 14, 2017, we received a dispute from the credit reporting agencies. We contacted [redacted] for a review of the matter and on August 7, 2017 we were advised that the information was accurate and the credit reporting should stay in place. On August 17, 2017, you again contacted our office to discuss your credit reporting. Our agent took your information and advised that her supervisor would review the matter and update any credit reporting necessary. Upon receipt of your letter to the Revdex.com, we reviewed our files to ensure accuracy of the reporting in place and confirmed that we reported the account as required.  We updated the credit report to reflect the payment in full. Should you need further assistance, please contact [redacted] directly at [redacted]. Sincerely, Melanie E[redacted], Assistant Manager Compliance Department ###-###-####

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on March 24, 2017. Our records indicate that we have not had any contact with you and...

were unaware of your dispute. Upon receipt of your letter, we closed your account in our office, preventing further contact from The Receivable Management Services Corporation, and notified [redacted] of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly at the number located on the back of your member card. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance [redacted]

Dear [redacted],   Thank you for your letter to the Revdex.com and for providing us an opportunity to respond. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information, such as the reference number listed on your credit report, which might help us locate the file. Please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you.   Sincerely, Melanie E[redacted], Assistant Manager Compliance Department ###-###-####

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Waste Management placed your account in our office for collections on June 28, 2013. Our records indicate that you contacted our office on December 23, 2016...

and spoke with our agent, who attempted to locate your account before transferring you to our Assistant Vice President of Operations’ voicemail. We apologize for the extended wait and have discussed the matter with the agent involved. Later that same day, after locating the account, our agent contacted you in an effort to assist with any questions or concerns you may have had. Our agent processed a payment for the balance in full, satisfying the account. Our agent advised that The Receivable Management Services Corporation had not reported the matter to the credit reporting agencies. This information was not correct and we apologize for this error and have provided additional training for the agent involved. Your payment posted to our system on December 30, 2016. Any credit reporting initiated by The Receivable Management Services Corporation will be updated as “Paid”. We regret the inconvenience you experienced as a result of this matter. Should you need further assistance with your account, please contact Waste Management at ###-###-####. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

Dear [redacted], Thank you for your letter to the Consumer Financial Protection Bureau and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on April 15, 2015. Our records indicate that we have not had any contact with you...

while your account was placed with our office. On March 13, 2017 and March 31, 2017 we received notification of your credit bureau reporting dispute and we notified [redacted] for a review of the matter. Upon receipt of your letter to the Consumer Financial Protection Bureau, we closed your account in our office, preventing further contact from the Receivable Management Services Corporation, and again notified [redacted] of your dispute. We will also initiate removal of any credit reporting placed by The Receivable Management Services Corporation. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly at [redacted]. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance [redacted]

Complaint: [redacted]
I am rejecting this response because I will review.
Regards,
[redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Advanced Insurance Company placed your account in our office for collections on September 1, 2015. Our records indicate that you spoke with our...

agents several times on September 1, 2016 concerning a payment that you mailed in July 2016. Our agents advised that the payment was not received and the balance was still due. You confirmed through your bank the issued check had not been presented for payment.   On September 9, 2016, a payment of $104.70 posted to your account, satisfying the balance. Regarding your concerns of credit reporting initiated by The Receivable Management Services Corporation, the account was eligible for reporting October 21, 2015. In accordance to the Fair Credit Reporting Act, The Receivable Management Services Corporation updated your credit report as “paid” on September 21, 2016. We are obligated to truthfully report the account.  Upon receipt of your letter to the Revdex.com, we confirmed your credit report was accurately updated and notified [redacted] of your concerns. We regret any inconvenience this matter may have caused you. Should you wish to discuss the matter further, please contact our Consumer Advocacy Group at ###-###-####.   Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

[redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on May 23, 2017. On May 30, 2017, we received a call from you advising that you were disputing...

the account. We notified [redacted] at that time and the attached validation of the charges were mailed to you on July 20, 2017. On July 31, 2017, you again contacted our office and advised that you were disputing the account. Our agent discussed the dispute process, including the documentation that could be used to support the fraudulent claim. Upon receipt of your letter to the Revdex.com, we closed the account in our office and notified [redacted] of your dispute. The Receivable Management Services Corporation has not and will not report this matter to the credit reporting agencies. Should you wish to discuss your account further, please contact [redacted] Melanie E[redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Progressive insurance placed your account in our office for collections on September 11, 2015. On May 31, 2017, we received a dispute from the credit reporting...

agencies. We submitted the dispute to Progressive and they verified the account was valid and the reporting is accurate. We will mail the validation of the charges to the address on file for your review. Should you wish to discuss your account, please contact our office at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear [redacted],
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information which might help us locate the file. Please contact our Consumer Advocacy Group at ###-###-#### and one of our agents can assist you.
 
Sincerely,
Melanie E[redacted], Assistant VP
Compliance Department
###-###-####

From: [redacted] <[redacted]>Date: Sun, Jul 10, 2016 at 3:37 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]To: Revdex.com <[email protected]>Hi, I am satisfied as long as the collection attempts have ceased and credit is clear. Thank you, [redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond. [redacted] placed your account in our office for collections on April 28, 2016. On April 22, 2017, we contacted you in an effort to discuss your account and your...

repayment options. You advised you were disputing the account. We notified [redacted] for a review of the matter and requested validation of the charges. Upon receipt of your letter to the Revdex.com, we confirmed your account is still in hold status, and obtained the attached validation of charges. We will not resume collections until you have had an opportunity to review the documents. Should you wish to discuss your account further, please contact our office at ###-###-####. Sincerely, Melanie E[redacted], Assistant Manager Compliance Department ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Insurance placed your account in the name of [redacted] LLC in our office for collections on May 22, 2017. On May 22, 2017, our agent...

contacted you in an effort to discuss the account. The call ended before an arrangement resolving the matter could be made and you asked for no further calls; no unsolicited calls were initiated to your number after the request. On June 13, 2017, you left a voicemail requesting a call back to set up an arrangement. We attempted to contact you as requested, but were unable to reach you. We were unable to locate any calls placed to the number you have listed ending in [redacted]. We have also reviewed all calls related to your account and found no evidence of contact with anyone other than you and [redacted] LLC. Upon receipt of your letter to the Revdex.com, we stopped communication from our office, preventing further contact from The Receivable Management Services Corporation. Should you wish to discuss your account further, please contact [redacted] Insurance directly at [redacted]. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear [redacted],   Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Insurance placed your account in our office for collections on March 24, 2017. Our records indicate that we have not had any contact with you...

and were unaware of your dispute.   Upon receipt of your letter to the Revdex.com we stopped collections in our office, preventing further contact from The Receivable Management Services Corporation, and notified [redacted] Insurance of your dispute.   We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] Insurance at the number listed on the back of your member card.   Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####