Reloaded Games Inc

Thank you for contacting us. This account has been
permanently terminated on 1/30/15, due to complaints from players being scammed and our staff verifying that it was
iscamming. As our Terms of Use
(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and
necessitates account...

closure and the account will remain blocked. Thank
you for taking the time to submit communication through the Revdex.com.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I'm not satisfied with that response since it's the same as usual. The company didn't send any evidence about what I did which violates their TOS. First time they told me it was for hacking, 2nd time it was for inapproriate behaviour and now they are telling for an illegal ingame activity.I want to have evidence against me otherwise I want the account back if they can't proof the banreason they said. Please go contact them again and ask for evidence of the given banning reason.]
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Problem:A few months ago my account under the email, [redacted]@yahoo.com, on the game APB Reloaded was wrongfully banned. The company claimed that I was banned due to suspicious activity of trading. When asked about this they brushed it aside and blocked my emails to customer support. The only trading I did was with two of my friends and would have no problem in having them testify for me for this matter. Not only that but since this was only my first offense in the game, usually players are only supposed to get a warning if the issue does not involve anything that gives players an advantage over other players such as the use of third-party software. Instead of getting a warning I was banned with no questions asked. Not only did they wrongfully ban me but they also went against their own rules of how to deal with the situation. Not only that but they had banned my friends whom I was trading with and gave them their accounts back but refused to release my account. I had sent emails to them asking why this was and was only met with automative responses until my email got blocked.
Desired Resolution:Other (requires explanation)selectDesired Outcome:My desired outcome is for my account to become unbanned and my characters be restored. If this cannot be done then I'll want a refund for the things I have purchased. If both cannot be done, or proper compensation is not met, then I will not hesitate to bring this to court. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint was not in regards to account wide items versus character specific items. Do you even bother to read? I cannot use ANY portion of my account because my characters are located in a DEAD SERVER.Your game is broken and has not improved in 4 Years Time.Declining my request for a refund based on your statement is ridiculous.This game is unplayable for me on my hardware (which exceeds the minimum requirements) for the following reasons:1) No Server Population (makes for playing the game near impossible)2) No Open Character Slots (which I would have to purchase)3) Severe Performance Issues (On your end)4) Unwilling to provide character transfers (I am not starting from scratch)5) Populated servers have excessively high latency (over 1500 miles from my geographic location) which creates an unplayable experience.In addition to this, I will not be able to transfer my account to a stable gaming platform with better core optimization (Playstation 4) when the console versions drop later this year.Every Dime i've spent on this game is a complete waste because your company has failed to retain players and provide any sort of game optimization in 4 years. It's actually gotten much worse since the game was purchased from EA/Real Time Worlds.I've purchased a product from you which by law is classified as Defective and you're failing to stand behind your product.If I don't receive a refund on all purchases on my account, followed by an account closure, i'd be more than willing to escalate this beyond the Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I received email, however, saying otherwise. People receive an email saying that their ban falls in the category of cheating, however, mine stated inappropriate. On the day I was banned, my friend told me that as soon as I said good bye, the account came online and he was a bit shocked, saying that this never happens. He whispered the person, they responded. As soon as my friend went to do missions, the person went on Abington (Fight Club).
Regards,
[redacted]

Thank you for contacting us. This account has been
permanently terminated on 1/30/15, due to complaints of scamming by other players and our staff verifying that it was
involved in scamming. As our Terms of Use
(www.gamersfirst.com/terms) and EULA state, this is an explicit violation...

and
necessitates account closure and will remain permanently banned.  Thank
you for taking the time to submit communication through the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Actually, I still cant understand, what actions it was. I didnt do any kind of such actions, basicly because I didnt have qny purposes to lose such old account with a lot of donations. Pleasw, provide me more detailed infomation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hellothats not possible as account [redacted] is never played on and was only used to acces forum the account my bro scammed on is [redacted] and not [redacted] we both use the same name as we played as team  and would be funny to sound like each other but not this they realy banned a innocene person to. so please let them atleast investigate it before they say somethingRegards

Thank you for contacting us. This account has been permanently terminated due to ourstaff verifying that it was involved in illegal in-game activities. As our Terms of Use(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and necessitates accountclosure. We apologize such...

action is necessary and understand your frustration on this matter but we dotake all levels of cheating quite and had to make the regrettable decision to close an account. Thank youfor taking the time to submit communication through the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
By a sheer stroke of luck, I have managed to get short contact with one of your staff. I was told that the proof you have consists of login data of my account from different countries. I was promptly told that it was impossible for me to have logged in from these different places, and therefore must have been me selling my account.I have asked if I could know what countries these are, and if I could verify that it was me. Obviously, this was ignored.I have been travelling and living in multiple countries over the past few years, and I have data, such as passports, to prove it as well.
Regards,
[redacted]

Review: On the 12 of December 2014 there was a bug in the Game APB Reloaded which allowed Players of that Game to use Weapons in a Game District which normally wouldn't allow it.

I played like many other players with that bug out of curiosity not knowing that it would cause any harm to the game. At a later time on that day I got disconnected from the game, when I tried to log back in I got the message saying that my account has been blocked. Immediately after seeing that Message I contacted customer support. After doing so my E-Mails got blocked not allowing me to send them any further E-Mails to resolve the issue. I had to create a new account to contact them again.

The next day I read on the Games Forums that this bug didn't grant me any unfair advantage not did it interfere with any Players Gameplay.

I can provide all E-Mails including the responses I have got.Desired Settlement: I would like to have a refund or want my account reactivated.

Consumer

Response:

Dear Sir or Madam,

Review: was forced to buy something that was not listed on website, bought multiple items for in game all items have gone missing.Desired Settlement: full refund for items purchased to have my account deleted upon refund.

Review: My account was closed due to " performing an inappropriate activity" when I clearly haven't done any thing wrong. when I tried contacting them all of my emails never get replies. they won't even tell me what I did to get my account blocked tooDesired Settlement: I want a refund or my apb reloaded account unblocked.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

[redacted], this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account. Thank

you for taking the time to submit communication through the Revdex.com.

Review: I received an email from Gamersfirst (owned by Reloaded Games Inc) at 2015-04-14, threatening me with a suspension and immediate termination of my in-game account to one of their games, APB: Reloaded for using the in-game art tool to create a Hindu Swastika to be put onto my in-game vehicle. The email I got stated the following: "This is a notice of an official warning being applied to the APB Reloaded account associated with this email for the use of swastika's in game. The use of symbols such as this are strictly forbidden by our ToS."

Having read their Terms of Service prior to this and remembering no such statement, I went back and proof-read their Terms of Service and as my memory served right, there is not a singular mention or statement in regards of Swastikas or their status to be used in-game being "Strictly forbidden". I politely started a "Ticket" to contact them in regards to this matter, questioning this statement about it being mentioned in their Terms of Service, which is false, and I soon got a reply from a total of three of their customer service representatives named [redacted] and [redacted], all completely ignoring my question as to just where the swastikas are included in their ToS and instead going ahead to say that, and I quote: "The use of any symbols that could be found offensive to another player can result in a ban."

I repeat my question in regards to where their ToS specifically mentions swastikas and also [redacted] on what part of the Hindu symbol for luck, good fortune and well being can be considered offensive just to yet again, have the question be overlooked and have the same thing be stated over and over again until finally one of their support representatives, [redacted], gives me a reply stating that: "To find out why they are offensive please do some World War II research." Before [redacted] also goes ahead and locks down and closes my ticket, blocking my ability to reply to them as anything I try to send ends up with "Your email has been rejected".inDesired Settlement: This grotesque display of discrimination aside, telling paying customers to "Go study World War II history" while also blocking their ability to make contact is absolutely unacceptable on so many levels. I simply asked for where in their terms of service swastikas are mentioned (as the email I received threatening me promptly said they were) and all I got in return was disrespect, unintelligible prancing around incoherent ToS statements and a communicative ban. I therefore make these two following demands:

1. A full termination of the binding contract I have agreed upon with Reloaded Games Inc and their services, a full refund of the 25$ I have spent in the game followed by a full termination and/or banishment of my in-game account to prevent any chances of fraud.

2. A written letter of apology from the offending customer staff members for prematurely banning my ability to communicate with them while being disrespectful and showcasing a condescending attitude

Case #: [redacted]

Review: Dear, Revdex.com.org

On 31 January 2015 I got banned together with a friend of me that also sent a Revdex.com file to you regarding his ban,

they said I was banned for scammed which cant be true. as they dont even want to give proof of the scam and just ignore

me if I want proof of it. so Revdex.com.org is my last hope all I want is hard proof my account reactivated or my money back

as this ban is false

Regards,Desired Settlement: I want my account reactivated or a refund of $670.- which I spent on the game

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 1/30/15, due to complaints of scamming by other players and our staff verifying that it was

involved in scamming. As our Terms of Use

(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and

necessitates account closure and will remain permanently banned. Thank

you for taking the time to submit communication through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Hello

Review: I've got banned over-night from the 3rd Feb. to the 4th Feb. for supposedly 3rd party tools, according to the automated answers from a Supporter ([redacted]), which was probably a false-trigger by [redacted], I am desperately trying to get my GUID to be atleast able to contact EvenBalance , which I actually did but they've told me to ask you for my ban reason ( 3rd party tool apparently ) and my GUID, so I would appreciate if you would've been able to provide it. I would really love this issue to be solved and being unbanned since I was and hopefully will be able to stay an supporter (over 700$s spent) of this game,also was banned with no legitime reason.Also I've first got told it was usage of 3rd party tools , then inappropriate behaviour now again 3rd party tools, which clearly indicates something is wrong. I am also able to send you a [redacted] file if it's helping to prove my innocence.Thank you very much in advance,Regards!Desired Settlement: To actually get support and that my case is being investigated since I've had no use of any 3rd party tools. If an unban is impossible due some issues with [redacted] even though after proving my innocence ( [redacted] or any other way wanted. ) I would like my bought G1c to be refunded to a new account.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 2/4/14, due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account.

Thank you for taking the time to submit communication through the Revdex.com.

Review: On 13 dec 2014 I was banned in the game APB:Reloaded.

I didnt do any kind of inappropriate activity on my account, I were playing like any other players.

I was playing this game since 2011. Everything worked fine. I donated over $900 in this game.

This ban really surprised me, it happened, while I was offline.

I tried to contact the support of this game, but always got the same message.

I wrote over 15 messages, and got 15 similar answers, without any particular reason or prove of that ban.

Moreover, I can provide any email I got from G1's support.Desired Settlement: I would like to have a refund or want my account reactivated.

And I want information about what exactly I did wrong.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 12/13/2014, due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use [redacted]) and [redacted] state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account. Thank

you for taking the time to submit communication through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Actually, I still cant understand, what actions it was. I didnt do any kind of such actions, basicly because I didnt have qny purposes to lose such old account with a lot of donations. Pleasw, provide me more detailed infomation.

Regards,

Business

Response:

Thank you for your response. We appreciate your feedback,

however we've provided you with information regarding our reason for

permanently blocking the account. We respectfully decline your request for any

other information or to unblock the account. Thank you again for taking the

time to contact us through Revdex.com.

Review: Hello I am here to to post a complain about this company and the Unblock or the Refund of the full money use on this game witch is about $700 to $100+ dollars.It stared 8/26/12 when I was first banned/blocked then in 6 months of constantly messaging their support, Even balance and Revdex.com I was finally un-banned/unblocked on JAN 2013. then I Stared to play again and kept supporting the game by buying their products and was not using any tools to cheat because I never did in the first place. then on the JAN 31, 2014 I was Reblocked/banned for no Reason again then days after that they issued a false ban notification that people got banned unfairly showing that their system to ban is not Stable I checked my account to see if it was un-banned/unblocked and no it was still banned. I went to message support to see if they forgot about me. well I Gave them the link/url to see if they can unblock me they said 'Someone with access to this account was OBSERVED performing an inappropriate activity' witch means it was a manual ban. well then it was a unfair ban because I don't use cheats or anything. then if it was a manual ban this it has a higher chance to be a mistake since no human is perfect. a manual ban is when a Admin/gm play's undercover vs players and see if anyone is cheatting and then bans them. since this game if one of my favorites and I play like a competitive player and try my hardest to win.well I guess he/she [the gm/admin] went Vs me and got totally destroyed and banned me. that's that I think how it happen. I will like to be unblock or the Full Return of money that I have used on this game. and still how they have a 'A' on Revdex.com since their support and customer service is just bots or copy msg's over all bad. and also use Bots copy msg's ON Revdex.com as well. and if they do that on this Complaint I will make sure that Revdex.com knows about this and lower your ratting. thank you for your time and have a good day account name: [redacted] Server:[redacted]Desired Settlement: The unblock/unban of [redacted] my account OR the FULL Refund and + 40% of the total money used on this game as compensation for this years of problems

Business

Response:

Thank you for contacting us. This account has been

permanently terminated due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

([redacted]) and [redacted], this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account. Thank

you for taking the time to submit communication through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[they are unable to show proof or any valid response I will like a Revdex.com representative to assist on this problem since they are not willing to help or resolve the problem]

Regards,

Business

Response:

Thank you for your response. We appreciate your feedback,

however we've provided you with information regarding our reason for

permanently blocking the account. We respectfully decline your request for any

other information or to unblock the account. Thank you again for taking the

time to contact us through Revdex.com.