Reloaded Games Inc

Review: The website that Reloaded games owns is Winster.com. I have been a member here since 2007, I earned enough points to redeem for a $25 online gift card and I redeemed on November 26, 2013. As of now December 9, 2013 I have not been given my prize. They first ignored me for 10 days then they finally emailed me and said they were out, then they emailed me with a claim code THAT IS NOT VALID, and now I have heard nothing. This is clearly fraud, I want my gift card. I have emailed them SEVERAL times and I get no response but the automated one. Why is is that others get their claim code ASAP but I have been waiting over 2 weeks?Desired Settlement: I WANT MY $25 ONLINE GIFT CARD TO AMAZON

Business

Response:

March 27, 2014

RE:Revdex.com complaint [redacted]

Hello [redacted],

Thank you for contacting us regarding your Winster account. Our records indicate you have received and redeemed your Amazon gift card since submitting your Revdex.com complaint.

Thank you for taking the time to submit communication through the Revdex.com.

Sincerely,

GamersFirst Support

A Service of Reloaded Games-K2 Network

Review: Over the last 2 years and even further back. I've spent money on this company for micro transactions on a game called APB Reloaded. I still have all receipts to back it up.

I've asked for a refund since I had characters on two servers and I've spent money on all characters on all servers. But they recently merged two of the servers which means that I now have duplicates on the same server. At first I asked them to refund my items in terms of G1C(Gamersfirst Credits) which is their own currency since it felt like a reasonable thing to do.

At first, they granted the refund and asked for all my personal information such as IP adress and more. Few days later they replied again, telling me that they couldn't help me and that it's none refundable. And since gaming companies rarely merge servers, this should be one of those rare occasions where you make an exception and grant your consumer that refund.

If I could, I would want a full refund of everything that I've spent on my account based on how bad this company treats it's consumers. Never have I been unsatisfied with a company as much as this one and It's beyond me how they are still allowed continue running this business. In my opinion, it's just a scam.

It's like I'm buying an [redacted] and all of a sudden, [redacted] decides to remove an important feature on it which was the original reason to why I bought the [redacted] in the first place.Desired Settlement: Based on Reloaded Games Inc's bad and unprofessional way of handling things. I'd like my refund to go through in terms of real money back and not G1C.

Review: Reloaded Productions is an online video game provider, this may seem like a light video game related problem but it is not. It involves hundreds of dollars spent by the consumer (me). My account has been locked and I was wrongfully accused of cheating. Reloaded Productions has no proof of it, simply because I have never cheated. They refuse to disclose the real reason of my account being locked. I contacted costumer support 4 times only to get a vague automated response; "Someone with access to this account was observed performing an inappropriate activity which violates our posted Terms of Service policy." I did not break their Terms of Service policy, and they refuse to tell me what part of it I would have broken. With the help of a few supporters [redacted] I was informed of the possibility that my account had been blocked for having played with a Cheater. The game, APB Reloaded, randomly picks players to be put in one team against another. Me, as well as the other members of the RANDOMLY created team, were all banned when the real cheater was caught. I have found and contacted one of the other wrongfully blocked player who is just as displeased as I am. Yet, Reloaded production support still refuses to give a proper case analysis.Desired Settlement: Unblocking of my account and if not, a proper case analysis followed by the reason why I was blocked.

The account name is [redacted]

Review: I have spent HUNDREDS of dollars on this game and never even receieved a warning nor a notification as to what was going on, when the ban occurred, why I was being banned and the reason behind it. Considering I have spent over 400$ I think I should be treated a lot better than what I am being treated.

That account was over 3 years old, a lot of time and money wasted and how it was handled was unprofessional.Desired Settlement: I would like to have my account back as I feel that is what is fair. I dont have a problem with being disciplined but within reason. After all, I am a well paying customer.

Review: I have use a shader in apb reloaded and I dont know it everyone say its legal and.. for g1 its legal but for punkbuster its illegal ... I dont know why they bann me for this.... shaders do nothing.. they permanently suspended me... and I lose a lot of money ... I have investeded a lot of money in this game...[redacted]@hotmail.comDesired Settlement: PLS do it

Business

Response:

Thank you for contacting us.

This account has been

permanently terminated on 11/16/2013, due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account.

If you are contacting us regarding another account, please provide us with the GamersFirst account ID and email associated with the account.

Thank you for taking the time to submit communication through the Revdex.com.

Review: Gamer's first aka reloaded games has blocked my account for some unknown reason after I have spent over 30 dollars in the game recently. and I own 3 Legendary guns and have a high ranked account in gamer's first. I have not violated any contract issues at all. My account has been blocked and I cannot log in now. I am really upset I've put in over 100 hours in this game over the last 2 weeks and I am now blocked for no reason.invoice id for my paypal transaction [redacted]Desired Settlement: I would like my account unblocked and all my items refunded. I would also like a letter explaining why they wrongfully banned my account.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

([redacted]) and EULA state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account.

Thank you for taking the time to submit communication through the Revdex.com

Review: I have been a long time customer with this company.

A few months ago my account was hijacked. I have sent a support ticket to the company to help me resolve this issue, and they have confirmed that it was hijacked. They have also confirmed that I was the owner of the account. They asked me to send the some personal information to change the account details in order for me to retrieve it.

It took a month before I received a reply, even though they keep saying that I should get a reply within 1-2 weeks. During this month, I was still unable to access my account.

However, this reply stated that my account was permanently suspended due to behavior contrary to the policies of their Terms of Service.

So they verified that my account was hijacked, they verified that I was the owner and then they suspended the account for something that I have not done.Desired Settlement: As I've stated before. I've been a long time customer with this company, and I've spent a lot of money.

My account has been suspended, and all traces of the account have been terminated. It's as if the account itself has been deleted.

Therefore, I'd like to get a refund.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 11/182014, due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

([redacted]) and EULA state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account. Thank

you for taking the time to submit communication through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

By a sheer stroke of luck, I have managed to get short contact with one of your staff. I was told that the proof you have consists of login data of my account from different countries. I was promptly told that it was impossible for me to have logged in from these different places, and therefore must have been me selling my account.I have asked if I could know what countries these are, and if I could verify that it was me. Obviously, this was ignored.

Review: Spent about 200$ roughly in this game "Free to play" but you can buy items and a Service called "premium" that gives you 30 day's or more of extra boost in money and experience. I was in a clan that was deemed a cheater clan and the GM's of APB reloaded Aka. Gamersfirst banned everyone in the clan that was affiliated people that don't cheat yes there was probably some cheaters in it I just joined because it was people to play with I I even had a friend that was banned for posting on the forums and the GM went and banned him for no reason I was kicked from the game by GM for no reason given is what it said and when I logged back in I was banned. this is not the first time they have done this I have checked my GUID to Punkbuster and there is no bans on record. I find this Discriminating and UNJUST and I would either like to get my account back with all items and time added back for my premium I had for 154 day's or so if that's not the case I will like all the money I spent refunded back to my paypal accountDesired Settlement: I would like the 185$ I have spent on this game refunded back to my account the ban they gave was unjust and basically racist in a way for being affiliated in the same clan / group in the game. if you need my Paypal log record's please let me know I will provide them.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 1/28/13, due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

([redacted]) and EULA state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account.

Thank you for taking the time to submit communication through the Revdex.com

Review: Gamersfirst(Reloaded Productions) has had a false account block incident involving several accounts and as a result blocked my account.I contacted them through their ticket system, they refused to hand reply, only auto replies and closures. The last ticket submitted has been open for several days with no action thus far.I have emailed Reloaded Productions directly, the email bounced.I have tried to contact them by phone and only get an answering machine.Their administrators will not read my private message of inquiry.This account has several hundred dollars invested and I would like to see a positive resolution.Desired Settlement: Account to be unblocked.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

[redacted]) and [redacted], this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account. Thank

you for taking the time to submit communication through the Revdex.com.

Review: I have purchased two lifetime account weapons. The Silenced HVR PR1 and the Star LCR PR2. Both of which where accidentally deleted on both of my characters. My characters names are DaringDo and GabbyGums on Joker NA EAST. I submitted a ticket with customer support about a week and a half ago. I got a response asking for the information which was already provided. Nothing has been done after that.Desired Settlement: I want both my account wide weapons restored on both my characters.

Business

Response:

Thank you for contacting us.

Our records indicate your issue was resolved through our GamersFirst Support on January 19, 2014.

Thank you for taking the time to submit communication through the Revdex.com.

Review: I am an Apb:Reloaded Veteran Player, highly skilled player.

I played this gamer over 3,900 hours, 3-5 hours a day. spent about 400-500$ on this game, never used any illegal Third-party software/cheat or any kind of macros.

I was fully legit player and I didn't do anything that I shouldn't according to the Terms Of Use.

I got banned, and I have no idea why, I contacted gamersfirst's support, they didn't give me a satisfied answer nor helping me.

I can't describe how I feel about this ban, I am really upset and desperate. My Username is : [redacted] Character name who got banned [redacted] (https://ffbans.org/[redacted]) I look forward for your assistence, thank you.Desired Settlement: I would like to get unban, I am really hoping Revdex.com will help me, because I don't want that all of the time and money that I spent on this game will be worthless.

Review: For reference, the ticket I have open with Gamers First is ID: [redacted]

My Gamers First (specifically APB Reloaded) was hacked and the account e-mail was changed December 14, 2014. I did not notice since I was taking a short break with the game. I am not sure how it was hacked, it may have something to do with my e-mail getting hacked as well. My guess is that the hacker took a screenshot of my registration of my Gamers First account that was in my e-mail, dating back June 3rd, 2011. The flaw with their support is two-fold. If your account gets hacked and the e-mail gets changed, the e-mail you receive (the generic "click here if you did not authorize this") sends you to their support website. However, it forces you to login to send a ticket in, which is problematic because you do not have an account since it was just hacked. I made an alternative one and for this reason I had to deal with support from an alternate account. The second problem is that they barely respond and if they do, they give you generic answers.

I contacted support around December 24, 2014 in attempt to restore my almost 4 year old account. At first, I was given my account and noticed that someone had in fact been using it and making purchases on it. It then got taken back the next day and the e-mail changed again by a support admin without my knowledge. I got it back a couple weeks later for a couple more days, and lost it a third time to the hacker (or whoever it is that keeps taking my account). Some admin on another ticket must be changing it and being duped by the hacker.

I have supplied Gamers First support with a plethora of credible evidence and get such poor customer service in respond. I have sent in pictures of purchases I made as early as 2012, my license, picture of my credit card, and bank statements. I have also sent them registration of my account and the e-mail showing my account e-mail was changed on December 14, 2014 (and that I did not authorize this.Desired Settlement: Restore my account to the original e-mail address so that I can continue playing. Put a lock on the account e-mail address so that it cannot be changed without contacting me first, or something similar to that nature. I also want all my items restored if they happen to be missing and compensation for the 2 months of not having an account.

Business

Response:

Thank you for contacting us. Our records indicate you have already submitted a support ticket through our website and have been assisted by our support team. Thank you again for contacting us through Revdex.com.

Review: I got permanently banned on October 24th, 2013 by a GM after finding a glitch in the game. I was about to report that to the company's bug report area. But I didn't have the chance to do that.I tried to clarify everything with the company, but they wont lift the ban, because I "manipulated the game to gain an advantage over other players" (written in the mail I got from them". BUT this is NOT true. I want my account back because I didn't do anything wrong. Please help me with this.RegardsDesired Settlement: Refund

I want my account back because I didn't do anything wrong.

Business

Response:

March 26, 2014

[redacted], [redacted]

[redacted]

RE:Revdex.com complaint [redacted]

Hello [redacted],

Thank you for contacting us through Revdex.com.

Thank you for contacting us. This account has been permanently terminated on 10/24/13, due to our staff verifying that it was involved in scamming. Please review our Terms of Use ([redacted]) and [redacted] this is a violation results in account closure. The account will remain permanently blocked. Thank you for taking the time to submit communication through the Revdex.com.

Sincerely,

GamersFirst Support

A Service of Reloaded Games-K2 Network

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have never scammed people in the game. NEVER. Give me details who should I scammed. I didn't. Oh and very fast response after 6 months.

Regards,

Business

Response:

Thank you for your response. We appreciate your feedback,

however we've provided you with information regarding our reason for

permanently blocking the account. The account will remain blocked. Thank you again for taking the

time to contact us through Revdex.com.

Review: Day 10th of june, my account on the companies game : APB:Reloaded was permanantly suspended under charges of usage of "Hacks" or cheats by the anti cheat software [redacted], this anti cheat system has triggered and banned on a few legitimate people and they have been unbanned from the game.

After explaining the situation to their support desk and requesting investigation, [Case #: [redacted]] I got a standard copy paste reply without intent to help a long standing player (around 2000 hours in the game) and whom has spent near to 400$ in said game's microtransationsDesired Settlement: I'd like a refund of the 400$ if my account continues being suspended OR removal of the suspension since this anti system[Fairfight] is known to flag the few players that are outstanding in their ability

Review: Reloaded Games suspended access to my account after alleging I used unauthorized third party tools when accessing there services, this however did not happen, as I was not using any of there services at the time of the alleged issue, nor did they provide proof of this wrongdoing in accordance with there own terms of service and EULA, sending only one email reply stating my account would not be reviewed any further, and all support to me was ceased.

Lack of proof of infraction

Failure to keep customer information secure (account compromised)

The account in question, has well over $100 USD of digital goods, that I, at this point can no longer access.Desired Settlement: Reinstatement of access to my account.

-or-

Full refund of all digital purchases (not to include subscriptions)

Review: Dear, Revdex.com.org

on 31 January 2015 I got banned for so called scamming which another partner (my Brother) did in the same house I never scammed and never will. Gamersfirst (Reloaded productions) can check that it wasnt me but my brother but they dont they just say im a scammer and case closed and dont even investigate it they probaly dont even have proof of a scamming act so thats why I contact Revdex.com.org my last chance on a unban, I hope they unban me cus they already banned my brother but also banned me which is bad cus I had nothing to do with it and they can check that hope u can help me with a unban as this is all a missunderstood they banned a innocent player to

Regards,Desired Settlement: I want my account reactivated

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 1/30/15, due to complaints from players being scammed and our staff verifying that it was

iscamming. As our Terms of Use

(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and

necessitates account closure and the account will remain blocked. Thank

you for taking the time to submit communication through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Hello

Review: As a normal player in this game I would expect for Gamers First/Reloaded Production to do some sort of investigation into the reason, or reasons as to why I was banned. I dont know why I was banned, I have multiple emails showing that I had recieved an automated response from the company's Customer support, and after multiple tickets it became apparent that they wouldnt not respond, after being banned once, I pushed the matter to the side forgave, forgot and played on a second account. This account too got banned and I received multiple emails(all of which I have kept from both accounts being banned) which are all except for two(and even these two are identicle to each other) the same. I was not given specifics on why I was banned, and to this day I do not know why I was banned. I've given this company my money and I expected to be treated fairly and given a chance to prove I'm not in the wrong.Desired Settlement: I want both of my accounts unbanned, an investigation is allowed to be conducted on me if necessary. If I am not able to be unbanned on both accounts, I would like to have every item I've paid for to be refunded into a Paypal account.

Business

Response:

Thank you for contacting us. This account has been

permanently terminated on 1/22/14, due to our staff verifying that it was

involved in illegal in-game activities. As our Terms of Use

(www.gamersfirst.com/terms) and EULA state, this is an explicit violation and

necessitates account closure. We apologize such action is necessary and

understand your frustration on this matter but we do take all levels of

cheating quite and had to make the regrettable decision to close an account.

Thank you for taking the time to submit communication through the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I needed to reach out to the Revdex.com as I was given no choice, since costumer service is non existent at Gamersfirst/Reloaded Games. My son's account has been banned and I have been contacting support and have received conflicting automated messages. I would like my son's account reinstated. He has done nothing to violate their Terms of Service, nor has any prove has been provided that he did.Desired Settlement: I would like my son's account reinstated.

Business

Response:

In order to investigate this matter, please provide us with your GamersFirst account ID and email address associated with the account.

Review: I have played on the Winster site for 3 years. I play under my nickname [redacted] and my user name is [redacted]. In November, I was charged for 3 memberships instead of one. Paypal got my money back for me. This month when I tried to downgrade to a basic membership, I was charged for a silver. I have no membership at all right now. I also just paid for a day pass tonight they took the money for it but haven't given me that either. When Reloaded Games first took over Winster, the site was run in a decent manner. Now all they do is rip people off and steal their money. Their customer service is atrocious and almost non-existent. I think it's a shame that a nice site where people come to have fun and make friends has turned into this.Desired Settlement: I would like a refund for the silver membership plus the one day pass that I purchased but have not received. That is 7.49 for the membership and 1.00 for the day pass for a total of 8.49. This site needs to be monitored so it stops ripping people off.

Business

Response:

Thank you for contacting Winster through Revdex.com.

Review: My Gamersfirst account has been falsely banned on 26th/Jan/2015, given reason was allegedly scamming another player in game, however, no more information was provided, it might have been a confusion with impersonators which I have reported, relevant information might be found in cases : [redacted] and [redacted] on Gamersfirst support.Desired Settlement: Reactivation of my account, or a full refund of my purchases as well as exact information on the reason of banning, stating in-game name of the "scammed" player and the item/s scammed.

Business

Response:

Thank you for contacting us. The account has been banned for scamming several players, violating our Terms of Use. The account will remain permanently blocked. Thank you again for contacting us through Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I find this response unsatisfactory as it did not solve the issue and neither provide any information except that they are supposed to be "several" players scammed, I would still ask for real information on this issue, including in-game name/s of player/s, date/s and item/s stolen, provided after a proper investigation is done.

Regards,