Renovators Construction Co., Inc. (The)

I do show that your request for a reservation was forwarded to our Auditions team in July and they were reaching out to you with options for travel.  They did not have your specific dates available but were trying to find you a vacation window to use your time.I am happy to have the try to connect with you again. Best regards,

Revdex.com and Welk Resort:We selected reject because the Revdex.com only gave us two options - accept or reject, and those two selections do not work for all complaints and all people or situations.We have reviewed the response made by the business in reference to complaint ID [redacted], and while the Revdex.com provides a default letter to either accept or reject the offer from the business, that does not cover all complaints.In our opinion, the Revdex.com should have at least three choices, the 3rd being at the minimum that the business has contacted the customer and both parties are trying to work on an amicable solution, as is the case for this complaint.With that said, things take time. [redacted] (sales mgr from Welk Resort) called us Feb 29, 2016, and promised to send us some things in the mail, that could take up to three weeks for us to receive. And after receiving those things, we will need at least two to four months to try out what they send, to see if what they send, really works as was promised over the phone. We did not get our money back, nor "free" Dream Vacation Weeks (Three), but have been promised that we will rcv cards that will allow us to take three Dream vacations at a cost of only $199 each, and that there are MANY $199 vacation weeks through Leisure Time Vacations, of which we haven't looked at enough to see if that statement is true, or false.We realize both the Revdex.com and the business wish that this (and all) complaints are resolved in a timely manner, but again, not all complaints can be. If the Revdex.com wishes to close this complaint, we can't stop that, but we would like to keep this open until it is resolved. If the Revdex.com would like to close this now, and for us to open up another complaint (if things aren't resolved), and reference this one in four to six MONTHS time, PLEASE tell us that is what you would like us to do,, and we will comply with said wishes. Thank you.Regards,[redacted] And [redacted]

Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs. [redacted]), I am in receipt of your Revdex.com complaint filed on April 19, 2016.  I cannot promise you the outcome you are requesting.  I would be happy to have my Loans and Legal teams review...

your divorce decree and come to a decision on your ownership obligation to Welk Resort Group.  Please forward a copy of your divorce degree documents that apply to your Welk Platinum Point vacation ownership to me at the email address listed below.  I will have our teams review the information and I will reach out to you with their decision in regards to your request. Please feel free to reach out to me with any further questions or concerns you may have in regards to this matter.  Sincerely, 
 [redacted]Director of Consumer Affairs[redacted]@welkgroup.com

Welk Resort Group Tour ID Number [redacted]   Dear Mrs. [redacted],   I do show that you toured with Welk Resort Group and that you did receive gift vouchers for attending your presentation. We want you to use your gifts.  There are specific steps that need to be taken when redeeming your...

gift vouchers.  The redemption process, terms and conditions are outlined in the information given with the vouchers.  Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis.   I have asked one of the supervisors with [redacted] to reach out to you directly to provide assistance with your vacation request.  I cannot guarantee that they will be able to make your Catalina trip happen within you parameters.  They will do their best to satisfy your request.   Please feel free to reach out to me directly with any further questions or concerns in regards to this matter.   Sincerely,     [redacted] Director of Consumer Affairs Welk Resorts [redacted]

October 13, 2017Mr. [redacted]Welk Resort Group Auditions Contract Number AP-209889Dear Mr. [redacted],I am in receipt of your Revdex.com rebuttal to my response. I do not have an option for your contract that would clear your credit when the contract is in default. I am happy to help you in any way can but that is not an option available to me.Please feel free to reach out to me directly in regards to any further concerns.

Welk Resort Group Platinum Point Owner Number [redacted]Dear Mr. & Mrs. [redacted],I am in receipt of your Revdex.com complaint filed on October 26, 3015.  Please allow me to address your rescission request. I felt I specifically address your concerns in my previous response to you on...

August 27, 2015.  I am addressing this to both of you because I have both of you on the ownership contract. I show you both became Welk Platinum point owners on May 18, 2015 when you both purchased 90,000 Platinum owner points to be used on an every “even” year basis starting in 2016.  I do not show any usage for your ownership.  Again, I am sorry if there were any misunderstandings during your sales presentation.  Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies.  We take great pride in assisting our owners planning memorial vacations.There may be some confusion in reference to using your owner time, bonus time rates and getaways.  The getaways are done through Interval International and have specific booking windows.  The usage of your owner points and bonus time would be done through Welk.  As an owner with Welk you do get special bonus time rates when you stay at any of our resort locations, depending upon availability.  The owner time rates will change depending on the season.  We do our absolute best to satisfy every owner request to stay on property at any of our Welk Resort locations.   As I stated in my previous letter to you, Welk does not have a late cancel option for your ownership.  I did mention previously that the first year of ownership can be a little confusing when dealing with different departments and learning how to effectively use you ownership for the first time.  We have an Owner Services team available seven days a week solely to assist our owners with questions, usage of their ownership and booking of vacation travel.  I apologize for any challenges you have incurred.  We are happy to assist you with the usage of your ownership.  The intent when you both purchased this ownership was to use it for vacation travel.  Please allow us to help you use your time.  It is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law.  I do not have a contract rescission option for your ownership commitment.  As stated previously, Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk.  Please let me know how else I can be of assistance in this matter.  Feel free to e-mail me directly at my e-mail address listed below. Sincerely,
[redacted]Director of Consumer AffairsWelk Resorts[redacted]

Welk Resort Group Platinum Point Ownership [redacted] [redacted] Dear Mr. & Mrs. [redacted],  I appreciate you taking the time to talk to me in regards to your concerns.  My understanding is you have spoken to our contracts team and we have reached an agreement on the wording for your...

ownership.  I show a new contract has been sent out for all of you to sign. If you have any further questions or concerns, please feel free to reach out to me directly. Sincerely,  [redacted]Director of Consumer AffairsWelk Resorts[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 19, 2017Mr. ** E. [redacted] Mrs. [redacted] E. [redacted], [redacted]Welk Resort Group Platinum Points Ownership Number 1092843Dear Mr. & Mrs. [redacted],I am in receipt of your Revdex.com complaint. apologize for the tardy response. First and foremost,...

I want to apologize for the challenges you encountered the first two times you used your ownership to vacation here at Welk Resort San Diego. We are very disappointed with how your villa was prepared for check-in, this is not typical or acceptable and have discussed with our housekeeping management team.I do understand from talking to our Owner Services team that they have addressed these challenges with you personally. We look forward to welcoming you back in the near future and delivering to you and your family the professional and friendly customer services levels that so many of our owners have experienced and continue to enjoy at Welk Resort.If you have any further question or concerns in regards to this matter, please reach out to me directly at the email address listed below.

January 25, 2018Ms. [redacted]Welk Resort Group Rental ConcernDear Ms. [redacted],I am in receipt of your Revdex.com complaint filed in regard to your reservation to stay at Our Welk Resorts San Diego location January 8th to gth of 2018. First and...

foremost, I want to apologize if there was any miscommunication or confusion. I hope everyone that was evacuated is safe and sound. Welk Resorts prides itself on our commitment to the importance of family and friends as well as our dedication to providing an exceptional level of customer service. In your case this clearly did not happen. We will be investigating this to determine exactly who you spoke to at the resort.Welk Resolution CenterI have confirmed that during the wildfires our rental division was allowing cancellations, including those that were reserved as non-refundable to guests that booked directly with Welk and through third party entities, Our rental division has reached out to Hotels.com and released the funds paid to Welk for your reservation. Please let us know if you have any challenges in receiving a complete refund from them, and we will help in any manner possible.If you would like to book for another weekend I am happy to have a member of our rental division connect with you personally and make sure we get you taken care of.I want to make sure this matter gets resolved to your satisfaction. Please reach out to me directly at the email address listed below if you need any further assistance or have any additional concerns. address listed below if you need any further assistance or have any additional concerns.Sincerely,[redacted] Director of Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See Attached,
Regards,
[redacted]