Renovators Construction Co., Inc. (The)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Mr. [redacted], With all due respect, you make it seem as though you have taken the time to properly assist us in the past. From the very beginning making this purchase was a huge mistake and we would prefer to sever ties now. We have expressed our grievances on many occasions and this was initiated shortly after making this purchase, but your company ignored us and ultimately has failed to resolve this matter. If you and your associates took the time to assist us upon receipt of our previous inquiries, this matter could have been resolved months ago. We were lied to and endured unethical business practices from your representatives for hours. Had we known the TRUTH, we would have never entered into this contract with your resort in the first place. With all the lies and being falsely promised solutions, we just want to end this nightmare with Welk Resorts. There is nothing Welk could do to rectify this situation and we demand that you help us achieve what we have been requested for quite some time now. 
Regards,
[redacted] And [redacted]

Welk Resort Group Platinum Point Owner Number [redacted]Dear Mr. & Mrs. [redacted], I wanted to follow up on your Revdex.com rebuttal response.  I have verified with our Loans division that your hardship claim is being processed.  They have additionally confirmed that all of your information has been received.  My understanding is that they will keep you updated as they progress through each step in the process.  I know you have been in contact personally with one of our supervisors within our Loans division.  Please feel free to reach out to me directly if you have any further questions in regards to your hardship request. Sincerely,[redacted]Director of Consumer AffairsWelk Resorts[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It does not say anything that Welk will do.  I would like the contract cancel and a refund of ALL monies paid.  I tried to cancel the contract within the given time but Welk came up showing me where the $27,000 was hidden.  It was all a SCAM
Regards,
[redacted]

Welk Resort Group Reference number [redacted] Mrs. [redacted],  I am in receipt of your Revdex.com complaint filed on March 13, 2016.  I apologize for any gifting challenges you are having.  I have reached out to our gifting department and I have asked them to...

contact you directly with the intent of getting your gifts extended for usage.  They will be contacting you personally and will assist with any challenges you may be having. We absolutely want you to use your gifts.  There are specific steps that need to be taken when redeeming your gift vouchers.  Our redemption partner successfully sends thousands and thousands of our guests on wonderful gifted excursions on an annual basis.   If you have any questions or any further concerns, please feel free to reach out to me directly at the e-mail address listed below.  Sincerely,
 [redacted]Director of Consumer AffairsWelk Resorts[redacted]

Welk Resort Revdex.com complaint gifting   Dear Mrs. [redacted],   I am in receipt of your Revdex.com complaint filed on May 19, 2015.  Thank you for taking the time to speak to me. I apologize for the time you have had to spend working on this.  I will make sure it gets...

resolved.    I spoke to our gifting coordinator about your specific concerns.  He is reaching out to Live Nation to get you an updated voucher.  He has also agreed to have someone contact you personally and walk through the redemption process with you in person to make sure you receive your tickets.  You should be hearing from them shortly.  I will follow up with you personally in regards to the Live Nation voucher to insure it has been received.    Please feel free to reach out to me directly with any further questions or concerns.   Best regards,       [redacted] Director of Consumer Affairs Welk Resorts [redacted]@welkgroup.com

November 7, 2017Mr. [redacted] Mrs. [redacted], CA [redacted]Welk Resort Group Platinum Points Ownership Number [redacted]Dear Mr. & Mrs. [redacted],I am in receipt of your Revdex.com complaint filed on November 2, 2017 that asks for your ownership...

obligation to Welk Resort Group be cancelled. Please allow me to address the concerns brought forth in your complaint.I show that you both originally became owners with Welk Resort Group in 1987. You have upgraded your ownership three times and currently own 540,000 Platinum owner points with annual usage. Your letter states you have been unable to utilize your ownership. I show that all of your points have been used in an annual basis with exception of 180,000 Platinum points from 2017 that expire at the end of 2017. You have travelled to a number of Our resorts available within our Platinum Points Program. I did receive a letter from you previously and personally responded to you on October 17, 2017.apologize for any challenges you have encountered with the usage of your vacation ownership. We are willing to help you work through those concerns and help you get all you want out of your ownership. We will customize the ownership to fit your vacation needs, based on what you purchased. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorial vacations. You have been successfully using your ownership for that purpose for 40 years.We would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownership. I am more than happy to have a senior Owner Services agent personally assist you with the best practices for the Usage of your Platinum point vacation ownership. Please know that we are here to assistand guide you through your ownership.I do not have a late cancellation option for your ownership. We understand that you are given a large amount of information on the date of sale. That is why we legally allow you seven days to read your Contract after the date you signed. Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. If you wanted to cancel within that timeframe you had the right to do so, for any reason. The instructions are specific that it must be done within the defined timeframe. As for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law. I have included a copy of the final page of your purchase contract for your review.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel room. We offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing owners. Your Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point Program. You can choose to use your time to travel via exchange through our exchange partner Interval international as well. The reason you both have this ownership is to use it for vacation travel. I am happy to address any usage challenges you are having.Please feel free to reach out to me with any further questions or concerns in reference to this matter. I can be reached directly at the email address listed below.Sincerely,Hutch Farrel Director of Consumer Affairs Welk ReSOrts[redacted]lGDwelkgroup.com

Welk Platinum Point Owner Number [redacted]
 
Dear Mr. [redacted],
 
I am in receipt of your Revdex.com complaint filed on May 14, 2015 and asking Welk Resort Group to cancel your Platinum point vacation ownership.
 
I show that you originally became a Welk Platinum point...

owner on June 16, 2014 when you purchased 240,000 Platinum owner points to be used on an every “odd” year basis starting in 2015.  You chose to upgrade your ownership on January 14, 2105 to 360,000 Platinum owner points to be used on an every “odd” year basis.  The first usage year for your upgraded ownership is 2015. 
 
We are unable to process your ownership cancellation request because your rescission timeframe has expired.  The timeframe is seven days from the date of purchase.  I have included a highlighted copy of the last page of your purchase contract for your review.  The legally mandated rescission timeframe is clearly defined.
 
We understand that you are given a large amount of information on your date of purchase.  That is why we legally allow you seven days to read and review your contract after the date of purchase.  The documents are provided to you prior to leaving on the date of sale.  Included in your documents were specific procedures on how to utilize your vacation ownership as well as cancel the same ownership.  If you wanted to cancel within your rescission timeframe you had the right to do so.  Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract.
 
We welcome your ideas on how we might overcome any of your concerns regarding your Welk Platinum Program vacation ownership.  Please allow us to help you use your time.  If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-9342.  They are here to help you with any ownership need.
 
Please let me know how else I can be of assistance in this matter.
 
Sincerely,
 
 
[redacted]
Director of Consumer Affairs
Welk Resorts
[redacted]@welkgroup.com

Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr. & Mrs. [redacted],  I am in receipt of your Revdex.com complaint in regards to your pending hardship claim in regards to your Welk Platinum point ownership contract. Please allow me to address the points brought...

forth in your complaint.  I do show that Welk has an open hardship claim for you at this time. You have been asked to provide the necessary documentation for your claim to be reviewed by our hardship team to determine if it meets the criteria for hardship classification. Welk has a specific process that we follow in regards to hardship. Our hardship team will reach out to you and gather the needed documentation to present your case to the hardship committee. We do not have an option that allows you to circumvent that process.  You have an ownership obligation that needs to be kept current. I understand that your employment circumstances have changed. Welk does not have a take-back option for your ownership. Our expectation is that you honor your ownership commitment. Your ownership is currently under review for hardship consideration. The process does take time and is available for all of our owners. While I understand you would like to have an answer immediately our hardship claims are addressed in the order they come in. Please make sure our hardship team has all of the information thay have requested so they can process your request as quickly as possible.  Please feel free to reach out to me directly with any further questions you may have in regards to this matter.  Sincerely,
[redacted]Director of Consumer AffairsWelk Resorts[redacted]

Welk Ownership refund   Mr. [redacted],   I am in receipt of your Revdex.com complaint.  I appreciate all of your help over the past week and a half.  I was waiting to make sure you had received your refund prior to posting a response.  I am glad everything...

could get taken care of.  Thank you for letting me know that the funds have been credited to your credit card.  I apologize for the extra steps you needed to take to get this done.    Please reach out to me directly if you have any further questions or concerns.   Sincerely,     Hutch Farrell Director of Consumer Affairs Welk Resorts [redacted]

Dear Mr. [redacted],I have had your Revdex.com complaint forwarded to me for response. You are stating that you were not told that the conditions of your Auditions contract tied you to travel at Our Welk Resorts locations within the Platinum Points Program. I have included copies of your...

Auditions Purchaser's Acknowledgment of Representations for your review. Sections 1 and 2 detail the specific areas mentioned in your complaint. We review this information with you and have you initial that it has been reviewed to prevent any confusion in regards to Auditions usage.I do show that you purchased a Welk Auditions Program on September 27, 2016. Your Audition program purchase allocates you points to use for 18 months at any of our Welk Resort locations offered by the Auditions program.I do not have a late cancellation option for your Auditions contract. We understand that you are given a large amount of information on the date of sale. That is why we legally allow you seven days to read your contract after the date you signed. Included in your documents were specific procedures on how to utilize your Auditions membership, as well as directions to cancel your Auditions contract. If you wanted to cancel within that timeframe you had the right to do so, for any reason. The instructions are specific that it must be done within the defined timeframe. As for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law. I have included the relevant portions of your purchase contract in regards to your right to rescind your purchase. They have been highlighted for your review,Please review the enclosed information and feel free to reach out to me directly with any questions or further concerns in reference to your Welk Auditions Program. We want to make sure you are able to use all of your Auditions points. I can be reached directly at the email address listed below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], I am in receipt of your Revdex.com complaint filed on October 23, 2016. I do show that you purchased a Welk Auditions Trial membership on March 22, 2015. I have reviewed your usage records and I do show that you used the three nights allocated to you for your Audition...

membership. Our Auditions team shows they extended your usage timeframe and that you stayed at our Welk Resort location in Branson, Missouri from March 31 - April 3 of 2016. I am happy to see we were able to extend your time for usage and find you a reservation in Branson. All reservations are made on a space available basis. I do not have a rescind and refund option for you when you have used the nights you purchased through the Audition program. I am happy to address any question you may have in regards to usage. Please feel free to reach out to me with any further concerns regarding this matter. Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

[redacted] Welk Resort Group Platinum Point Owner Number [redacted] Dear Mr. [redacted],  I am in receipt of your Revdex.com complaint filed on August 24, 2015. Please allow me to address the points brought forth in your...

complaint. I show you became a Welk Platinum point owner on May 25, 2014 when you purchased 120,000 Platinum owner points to be used on an annual basis starting in 2014. There is no usage history for your ownership.  I am sorry if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorial vacations. I have reviewed your owner notes for your time as a Welk owner. I spoke to you personally on August 25, 2014. We did discuss your request to cancel your ownership and I did let you know that I did not have a cancellation option for you. I would not have been able to speak to your sales experience because I was not present at your sales presentation.  I show you spoke to our Owner Services team about usage of our Owner Rental program in September of 2014. Just to clarify, our Owner Rental program allows you to put days/weeks into a rental pool to assist when you cannot travel or use. Our owners have used the program successfully to supplement their monthly and annual fees. Rental rates are based on unit size, season and weekend versus mid-week. The processing fees for Welk to advertise and rent your property are approximately 40%. The remaining roughly 60% is paid to you the owner. I am not sure where you came up with your numbers. I do not show you have never placed time into or attempted to use our Owner Rental program.  Welk does not have a buy-back program. There may be some confusion about the developers Right Of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party.  This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more.  You would be required to have the buyer first and open escrow for the process to begin. Welk does not have a take-back option or deed-back option for your ownership that would simply allow you to turn your ownership back into Welk.  I have researched your concerns and I have determined that the items in your complaint were covered in the Purchase Proposal, the Purchase and Sale Agreement, and the Buyer’s Acknowledgement of Representations, which you read, initialed, and signed. I have included a highlighted copy for your review.  If you will refer to your initialed and signed “Buyer’s Acknowledgment of Representations” paragraphs 2 and 4 each state as follows: 2. The Vacation Ownership is being represented to the public as something to be used by you, your family and guests, and is not intended as something from which you may expect a profit or return in any way whatsoever. You understand that no representation of any investment potential of the Vacation Ownership has been made, including potential for rental income, for resale at a profit, or for any expected tax benefits. 4. Developer has no form of resale program, and no salesperson is authorized to make any representation to you that Developer, any affiliate of Developer, or any other entity will handle resale of your Vacation Ownership. We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures. We know that you are given a large amount of information. That is why we legally allow you seven days to read your contract after the date you signed. If you wanted to cancel within that time you had the right to do so. Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. The instructions are specific that it must be done in writing within the defined timeframe. Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract. I have included a copy of the last page of your purchase contract for your review. This page clearly details your rescission window. As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. I do not have a contract rescission option for your ownership commitment. As stated above, Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. We expect you to honor the terms of your contractual ownership agreement. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you.  We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership. Please allow us to help you use your time. If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-9342. They are here to help you with any ownership need. Our records show you have never attempted to use your owner benefits to stay at a Welk Resort location or for exchange travel.  Please let me know how else I can be of assistance in this matter.  Sincerely,  [redacted]Director of Consumer AffairsWelk Resorts[redacted]

Mr. [redacted], I am in receipt of your Revdex.com complaint rebuttal response. I have spoken to our Welk Auditions team and they have told me that a Dream Week was sent out to you. This is not something that is typically sent by Welk. These are sent by a third party vendor to your home address and there is a bit of a time delay. I apologize for the delay. I have been assured our Auditions team went ahead and overnight mailed you a Dream Week directly to your home address. I do not have a late cancellation option for your Auditions package. We legally allow you seven days to read your contract after the date you signed. Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. If you wanted to cancel within that timeframe you had the right to do so, for any reason. The instructions are specific that it must be done within the defined timeframe. There are occasional challenges that may arise when trying to make a reservation. I know that you spoke to one of our agents directly in regards to your usage concerns. I am happy to have that agent reach out to you personally to make sure you are able to use your Audition package as it fits for yourself and your family. We absolutely want you to be able to use your Auditions package for vacation travel.Please feel free to reach out to me directly with any further questions or concerns. Sincerely, [redacted]Director of Consumer AffairsWelk Resorts[redacted]

January 4, 2018Ms. [redacted]Welk Resort Group Auditions Contract Number AP-[redacted]Dear Ms. [redacted],I am in receipt of your Revdex.com complaint filed on December 20, 2017. I do show that you purchased a Welk Auditions Program...

on October 11, 2017. Your Auditions program purchase allocates you points to use for 18 months at any of our Welk Resort locations offered by the Welk Auditions program.I do not have a late cancellation option for your Auditions contract. We understand that you are given a large amount of information on the date of sale. That is why we legally allow you seven days to read your contract after the date you signed. Included in your documents were specific procedures on how to utilize your Auditions membership, as well as directions to cancel your Auditions contract. If you wanted to cancel within that timeframe you had the right to do so, for any reason. The instructions are specific that it must be done within the defined timeframe. As for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.do understand that you have reached out to our team in regards to economic hardship. We do have a hardship committee that may be able to help you in light of challenges you are facing. In reviewing your complaint, I show that you have been in contact with them already. I do not have the option of circumventing their process. They will ask you for additional information. The information will be kept confidential. In the interim, you need to make sure to keep your contractual obligations to Welk current.Please let me know how else I can be of assistance in this matter. I can be reached directly at the email address listed below,

January 23, 2018[redacted]
Welk Resort Group Platinum Points Ownership Number [redacted]Dear Mr. & Mrs. [redacted],I am in receipt of your Revdex.com complaint filed on January 16, 2018. Please allow me to...

address the points brought forth in your complaint.I show that you both became owners with Welk Resort Group on October 16, 2017 when you purchased 240,000 Platinum owner points with annual usage starting in 2018. There is no usage history for your ownership.do not have a late cancellation option for your ownership. We understand that you are given a large amount of information on the date of sale. That is why we legally allow you five days to read your contract after the date you signed. Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. If you wanted to cancel within that timeframe you had the right to do so, for any reason. The instructions are specific that it must be done within the defined timeframe. As for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under Missouri law. I have included a copy of the final pages of your purchase contract for your review.We would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownership. I am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownership. Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.Your Platinum point ownership gives you access to each of our resorts within the Welk Platinum Points Program as well as more than 4,000 resorts through our exchange partner RCl. Our exchange partner will allow you to use your Platinum points for weeks or for single night stays, depending upon availability. You can now book your exchange vacations directly from our Owners Lounge. You will earn a bonus week with every exchange transaction made with our new exchange partner RC, regardless of the duration of the stay, including stays for less than a full week. RCI also has "Extra Vacations" and "Last Calls" vacation discounts for cash without using your Welk Platinum Points. All exchange vacations, as well as vacations to any of our Welk Resorts locations within the Platinum Points Program or our Experiences Collection, are made on a space available basis.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel room. We offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing owners. Your Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point Program. You can choose to use your time to travel via exchange through our exchange partner RCI as well. The reason you both purchased this ownership was to use it for vacation travel. Please allow us to help you use your time.Please let me know how else I can be of assistance in this matter. I can be reached directly at the email address listed below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 My wife and I have been Owners of Welk Resort for a long time and we don't complain much or ask for much. This is a second time we file a complaint against Welk after the previous incident involving book a room in California visit. This time is about billing. We thought all of these times we pay the maintenance fee in February every year. Our live is so busy that we can't keep track everything and corporation of course is able to keep track when their clients are supposed to pay. I just spent a bunch of money for my business and these crooked charged 180 bucks to the original price, which increased it to 2082 from 1900. I asked if they can make one time exception to wave it. They said no and well both the supervisor and the representative said it's our fault. Basically, both of them were pointing fingers. Seriously I don't know why my wife and I decided to go for Welk in the first place. We have to pay both loan and the maintenance fee. We barely use our time share and they still taking our money. My wife and I give them our loyalty and they offer no flexibility and still love to take our money. I can't wait to get rid of Welk..Wave and would like to discuss the option of getting rid of Welk.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Replying to Mr. [redacted] who was not present with my sales presentation with my two sales representatives.  I believe I have been mislead and given false data, high pressure tactics, and an overpriced product.  I request that the Revdex.com look at this company to protect the consumer investigate the practices they use.  My letter to Mr. [redacted] below with response to his comments.
Mr. [redacted],
First I hope
that all my personal information you made available is not published publicly,
note the Revdex.com can post this information and would appreciate if you don’t publish
anything that is personal information. 
In reply to
your comments:I do show you
both became Welk Platinum point owners on June 14, 2013 when you purchased
180,000 Platinum owner points to be used on an annual basis starting in
2013.  You both chose to upgrade on February 15, 2015 when you upgraded to
240,000 platinum owner points to be used on an annual basis starting in
2015. 
[Reply – I upgraded
our membership on February 15, 2015 as I was invited to the owners mandatory annual
meeting.  This meeting is really a way to
sell you more points, as it was achieved in my case.  I let the sales person know we were having
issues and needed to possibly sell the time share.  The sales person recommended that for us to
save money we upgrade it so we can have one more week and sell the weeks back
to Welks so I could recoup some of our losses.]
I apologize
if there were any misunderstandings during your sales presentation.  Welk
is highly rated for owner/guest experiences and for the high trade value
through the exchange companies.  We take great pride in assisting our
owners planning memorable vacations. 
[Reply –
Experience was great, opened a bottle of champagne to make me feel like
others.  I remember how many times I said
not and your sales person went back and forth many times behind the desk until
I finally said yes to get out of there.
I am sorry to
hear you felt pressured.  The sales presentation is 90 minutes.  The
purchase agreement negotiation, based upon the owner needs, pricing, discounts
and incentives, takes additional time.  Every contract is negotiated
personally and pricing, discounts and incentives can change daily.  You
are only obligated to stay for the 90 minute sales presentation to receive your
initial free gifts.  You always have the right to leave at any time. 
The choice to purchase and upgrade your vacation ownership was both of yours.
[Reply – I was
happy to go hear your sales pitch.  My
concern here and reason I am making this complaint is to make people aware as
to what they can expect, falsifying future locations to try and sell you a
dream that doesn’t exist.  The actions of
your sales people are misleading and false. 
I was told I would be a partial owner of the Mountain Villas, which
turned out to be false once I returned the following year. I was also told that
Welks was looking at acquiring more destinations along the coast of California,
purchasing them off closing Hyatt’s.  Welks
is rated in the top time shares and you will be able to visit more locations in
California are what I remember.  To date
I have asked at our yearly sales presentations about the locations and they
indicate they are coming.  I wish there
was a way to record the conversation and invite other individuals who
experience the same to open a complaint with the Revdex.com.]
All
reservations at any Welk resort locations and with Interval International for
exchange purposes are on a space available basis only.  We will do our
best to accommodate your vacation requests.  If there is no villa
available for your requested vacation time and location, there is nothing Welk
can do to make space available.   We will work diligently to assist
in the exchange process on your behalf at a resort of your choosing to fit your
vacation needs.  Welk does not control availability at another resort
within the Interval International exchange program.  Again, we have never
had a challenge regarding booking a vacation brought to our attention during
your time as an owner with Welk.
[Reply – I post
this to make people aware as to what to expect. 
Because Welks was not available the year before we traded some points
for Interval International.  We currently
have a request through Interval International and awaiting a location.  We provided the dates, they will let us know the
location yet to be determined.]
If you will refer to your initialed
and signed “Buyer’s Acknowledgment of Representations” paragraphs 1,9 & 10
state as follows:.
1. I understand that I have
purchased 240,000 EY Points to be used at Welk Resorts—The Lodges
at Timber Ridge; Lawrence Welk Resort Villas; Villas on the Greens; Mountain
Villas; Lawrence Welk Desert Oasis; Northstar Lodge by Welk Resorts and Welk
Resorts Cabo Villas.  There is no assurance the Developer will develop or
provide additional locations, projects or amenities.  
9. I understand that my Vacation
Ownership was acquired to be used and enjoyed by my family, my guests, and
myself for years to come, without regard for potential investment return,
rental income or tax benefits.  
[Reply – Why
would you need to put this in the contract, since I was told you were looking
at acquiring more resorts along the coast of California I can understand why,
leading customers and using the contract to protect yourself.  There seems to be a common thread, since I
was told this twice by the first sales person in 2013 and again in 2015.  Note that I received over 150 documents for
me to sign within the 90 minute presentation.
I quote your “without
regard for potential investment return” comment.  When
speaking to your sales person in 2015 after letting him know about selling he
said to call your reselling department if still didn’t work out.  I did, at this moment you are not buying back
any, I was referred instead to a local resource who indicated I would not get
more than $2500 for the time share. ]
The
disclaimers that you reviewed with each purchase specifically cover that all
the information has been personally reviewed by you, that you have received
copies of all documents and that there are no other representations that are
not covered in writing.  We
review this information with you with the sole purpose of eliminating possible
misunderstandings or confusion.
[Reply – Review
is not the case, after being there 4 to 5 hours the goal on your end was to get
the contract signed.]
I do not have a
cancellation option for your ownership.  We understand that you are given
a large amount of information on the date of sale.  That is why we legally
allow you seven days to read your contract after the date you signed.  If
you wanted to cancel within that timeframe you had the right to do so. 
The instructions are specific that it must be done within the defined
timeframe.  As for your request to terminate your contract, it is not
Welk’s policy to cancel contracts that have passed beyond the rescission period
required under California law.  Welk Resorts will not be refunding monies
to you that were paid toward your ownership obligations.
[Reply – I will
not currently close this case as would like the Revdex.com to take my complaint and make the
consumer aware of your high pressure and misleading sales tactics that make the
deal look more appealing. Do a search on this topic and you will share my
experience with Welks - [redacted].  As you can see from others feedback my
complaints are in line with this issue.  I would like Welks to come to a medium on this issue to close this complaint.]
Regards,
**  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As previously mentioned and I hope to make myself clear, I do not wish to communicate with [redacted], besides his responses to Revdex.com he has yet to return any of my calls. Even his response to Revdex.com is gravely tardy as all of this has been addressed and now just waiting for their lengthy hardship process to review. I am extremely disappointed in the Welk Resort organization and this entire process.   
Regards,
[redacted]