Renovators Construction Co., Inc. (The)

Mr*** *** *** *** *** *** ** ***Welk Resort Group Platinum Points Ownership Number ***Dear Mr***,I am in receipt of your Revdex.com rebuttalPlease allow me to address your challenges with usage of your ownershipI fully understand the challenges with making everyone's schedule work for family vacationsThe further ahead that you can plan, the more likely Interval International and Welk will be able to satisfy your travel requests.I am sorry to hear you have had challenges with the usage of your ownershipYou have a 15-month booking window when using your points within the same usage year to book a reservation at any of our resort locations within our Platinum Points ProgramWe should be able to satisfy your vacation requests to Welk if we used your 15-month windowThe same can be said for exchange travelIf we can iron out the dates and locations that work best for your family, the earlier we place a request with your desired dates and locations, the better chance we have to get you exactly what you want in regards to your vacation times and locations.I am would like to have one of my senior Owner Services agents personally assist you with the usage of your ownershipYou would be provided her direct contact information to provide assistance in all facets of your ownershipYou have a number of fantastic usage options available to you with your Platinum point ownership in regards to usage for exchange with Interval International or to travel to any of our Welk Resort locations within the Platinum Point ProgramPlease allow us the opportunity to help you use your ownershipThe intent when you made this purchase was to use this ownership for vacation travelI am happy to assist you in any way with the usage of your ownership.Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed below

Revdex.com:
Welk Resort Group has credited our bank account in the amount of $on 8/14/15. We consider this matter satisfactorily closed and have notified MrFarrell of the credit as well. Thank you for your assistance.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sir, We understand you are refusing to do the right thing by failing to provide the high quality of customer service you respectfully say Welk Resorts has.We cannot take advantage of your forced Welk Resort involvement in planning OUR vacations Being government and city officials makes it difficult enough to coordinate a trip between our two schedules - much less to include Welk customer relations and your timelines.Because we often vacation in our RV, we camp at lakes, parks etc Mr***, at our first encounter with Welk Resorts, told us that our "special" 90,point every other year plan would be perfect for use at RV resorts included in the Welk Resort group We cannot locate any information about camping opportunities within any of the Welk material provided to us We believe we were misled with this statement, offering a non-existing service or opportunity You might say if we call customer service they can help us with this but, where within all the printed material can we find RV resorts, locations and amenities available to RV users?The "ample time" we had to review our materials before the cancellation date is not correct We did not receive the Interval or Quorum information until months after the five days had passed Our sales agent, ***, made a follcall to us to see if we understood everything Unfortunately the call came several weeks after the cancellation period as well I'm not sure if this is by design or by accident but nevertheless that is what happened.At our sales meeting, we were told that this was a vacation club; that we are buyers, that we cwould receive a deed that could be passed on for generations We were specifically told "THIS IS NOT A TIMESHARE" The deed itself indicates it is for a Welk Timeshare We had expressed our dislike of tiimeshares wnen we talked with *** and the fact that we wanted to stay away from them It appears we unknowingly got involved in one Deceptive tactics interrupted our long range plans for retirement and travel We have numerous other complaints as you know We are now aware of several legal cases in Missouri against Welk One through the Attorney General's office as well as the Consumer Law Advocates We will continue to research these cases for similarities to our situation You continue to refer us to your customer service representatives for assistance We believe at the present time, scheduling a trip through Welk is not the appropriate course of action for us Our request is that our ownership be cancelled and that all funds paid be refunded immediately This is the only solution to satisfy this Revdex.com complaintAny further communications with you needs to be focused on our final request Not on your continued dialoge of assisting us with vacation plans that you cannot provide Regards
*** ***

Dear Mr*** and Ms***,am in receipt of the Revdex.com complaint filed by Ms*** on November 21, Please allow me to address the points brought forth in your complaint.I have reviewed our records and show that Welk Resort Group has responded to you directly on December
7, 2015, March 2, and August 31, in regards to your request to cancel your Welk Platinum point ownershipI have responded to you personally in regards to your questions about your ownership and your request to cancel your ownership.Our records currently reflect that we moved forward with the default process due to non-payment of your contractual obligationshow that your ownership record was updated on February 18, and it is notated that your ownership contract was cancelled by the developer due to default on your loanThis means you no longer own the Welk Timeshare because payments on it were not madeContract number P-***, was charged-off due to non-paymentThe charge-off is the final action taken on your ownership.I am happy to look into this further if need beIf you have any questions or concerns in reference to this matter, please feel free to reach out to me directly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Welk Prospect Number *** Dear Mr***. I am in receipt of your Revdex.com complaint filed on June 11, 2014. Please allow me to address your concerns. I apologize for the extended sales tour. There are times they will exceed minutes.
I reviewed your deposit refund information personally. I show that a refund was processed on June 10, 2015. It will usually take 5-business days for the credit to appear on your card or in your account. Please review your records. If for any reason the credit is not posted please reach out to me at the e-mail address listed below Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***@welkgroup.com

Mrs. [redacted]Welk Resort Group Platinum Points Ownership Number [redacted]Dear Mrs. [redacted],I am in receipt of your Revdex.com complaint stating that you want your ownership obligation to Welk Resort Group cancelled and to be refunded any...

monies paid toward your ownership obligation. Please allow me to address the points brought forth in your complaint. I have previously responded to you personally in regards to your concerns.show that you originally became an owner with Welk Resort Group on July 14, 2013 when you purchased 120,000 Platinum owner points to be used on an annual basis starting in 2014. You chose to upgrade your ownership to 240,000 Platinum owner points to be used on an annual basis on January 16, 2016. I show that you have placed your time into Interval International for exchange usage. I have reviewed your ownership usage history and I do not show you have ever tried to make a reservation to stay at any of the Welk Resort location within the Platinum Points Program. Your ownership notes do not show any listed challenges in your more than four years as an owner with Welk. I do not show any notes that you ever contacted our Owner Services team with a need for assistance with the usage of your exchange benefits.apologize if you felt pressured. The sales presentation is 90 minutes. The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time. Every contract is negotiated personally and pricing, discounts and incentives can change daily. You are only obligated to stay for the 90 minute sales presentation to receive your initial free gifts. You always have the right to leave at any time. The decision to purchase, as well as upgrade your Welk Platinum point ownership, was yours.I am sorry if there were any misunderstandings during your sales presentation. Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies. We take great pride in assisting our owners planning memorial vacations.I have previously sent you copies of your Platinum Purchase Proposal, Buyers Acknowledgement of Representations, Federal Truth-in-lending Disclosure Statement and your signed and initialed Promissory Note from your Welk Platinum point purchase and your upgrade for your review. These documents clearly cover your maintenance fee obligation and your agreed upon terms for the payment of your Welk Platinum point vacation ownership obligation. We understand how there may be misunderstandings in terms and conditions given verbally; therefore, we cover everything thoroughly in our documents and disclosures.We know that you are given a large amount of information. That is why we legally allow you seven days to read your contract after the date you signed. If you wanted to cancel within that time you had the right to do so. Included in your contract documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership. The instructions are specific that it must be done in writing within the defined timeframe.Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract. I have included a copy of the last page of your last purchase contract for your review. This page was signed by you during your purchase and details your right of rescission. As for your request to terminate your contract and a refund of the funds paid to Welk Resort Group, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law. Welk Resort Group will not be refunding you any monies that have been paid toward your ownership obligation.I apologize for any challenges you have encountered with the usage of your vacation ownership. We are willing to help you work through those concerns and help you get all you want out of your ownership. I am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownership. Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel room. We offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing owners. Your Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point Program. The reason you purchased this ownership was to use it for vacation travel. Please allow us to help you use your time.Please feel free to reach out to me directly with any concerns you have in regards to this matter. I am happy to address any questions you have or to assist you with the usage of your vacation ownership. I can be reached directly at the email address listed below.

Dear Mr. [redacted],I am in receipt of your Revdex.com complaint filed on September 20, 2017. Please allow me to address the concerns you have brought forth.reached out to you directly on December 20, 2016 via e-mail in regards to the Dream Weeks that were included with your...

Auditions purchase. I never heard back from you in regards to needing any further assistance.As far as your request that the information Welk has reported to your credit report be changed, the information Welk has reported is the correct status of your contract.Please feel free to reach out to me directly with any further question or concerns you may have in regards to this matter.

Welk Resort Group Platinum Point Ownership Number [redacted] Dear Mrs. [redacted],  I am in receipt of your Revdex.com complaint filed on May 30, 2016. We spoke about the challenges you encountered specifically and I tried to address them for you. Please allow me to address the points...

brought forth in your complaint. I am sorry to hear about your less than ideal exchange experience. When an owner has a poor exchange experience we will usually have you reach out to Interval international directly and they will replace the week that was used. Welk Resort Group does not control the inventory of Interval International or the exchange process. That being said; we are more than happy to sit on the phone with you while you go through the exchange process and offer advice on the exchange you are being offered.  I apologize that your stay with us was less than perfect. That is certainly something I shared with our resort operations team after our discussion.  Our loans modification team has a very specific process that they go through. They do not have the option to pick and choose or to circumvent the modification process. They will reach out to you with specific terms and conditions as set for by our Loans division. I am happy to intercede on your behalf but they will still need to contact you to address any changes to your loan. I understand the frustration of having multiple challenges with your first usage of your ownership. I am happy to have one of our senior Owner Services agents personally assist you with the usage of your ownership so we can avoid any further challenges or concerns.  Please let me know how else I can be of assistance in this matter. Feel free to reach out to me directly at any time.  Sincerely,   [redacted]Director of Consumer AffairsWelk Resorts[redacted]

Welk Resort Group Tour Guest Dear Mr. [redacted], I apologize for the challenges you have encountered in reference to your travel voucher.  We absolutely want you to use your gifts.  I have forwarded your information to our gifting team.  They should be in touch with you...

shortly.  They will either assist you with booking or generate a new voucher for use for you and your family.  Please be on the lookout for their call.  If you have any questions or concerns please feel free to reach out to me directly and I will do my best to assist. Sincerely,[redacted]Welk Resorts[redacted]

Welk Platinum Point Ownership Number [redacted]
 
Dear Mr. [redacted] & Ms. [redacted],
 
I am in receipt of your Revdex.com complaint filed on May 11, 2015.  Please allow mw to address your question about your Platinum points.
 
I show you have had contact with a...

number of different departments within Welk Resort Group in regards to your ownership.  I apologize for any confusion. 
 
I show the last contact in regards to your ownership specifically addressed your points from your 2013 usage year.  Your ownership is 240,000 Platinum points good every “odd” year starting in 2013. 
 
Our records show on May 13, 2015 one of our Owner Services agents spoke to [redacted] and advised her that once everything is brought current in regards to your outstanding obligations your 2013 points will be deposited for exchange usage. 
 
Please let me know if this is not your understanding.  Feel free to contact me directly with any further questions regarding this matter.
 
Sincerely,
 
 
[redacted]
Director of Consumer Affairs
Welk Resorts
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.You say you do not have control over the inventory that interval uses during booking and that you have a special team that assists in helping us Welk Owners getting into the best reservation possible and that is what we utilized during booking. We called in your rep helped us during the most lengthiest process if have ever participated in and still yet the outcome was a disaster! Where have you offered to help me with this unacceptable experience other then apologize and try to get me to book more through a free week? That is not what I want. What I want is proper customer service I expect a full refund for everything that I had to pay out of my own pocket to get me and my family into a better room that did not smell like mold and was suitable for us to sleep in. Also no where did you address the lies that were told me during the purchase process. [redacted] told me over and over again that we can file taxes using this property as a legal TAX write off. Thats was a lie! You yourself said that she had lied to me. Not only that when you advised [redacted] from the modification department to call me we went over the conversation and she also lied to me and said "yes it is a TAX write off" and she was extremely rude and unhelpful she didn't want to help me with anything and to be honest she made me feel like I was bothering her. This is FRAUD and where is the customer service in all of this I am extremely unhappy I feel like you guys took advantage of me and I was mislead in a huge way. I want out of the contract due to your employees lies and how they mislead me and my husband. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My family cannot afford the Welk’s resort. We do not wish to use it.
When I have called you, you guys intimidate me from canceling. Like I said, we
were pressured into signing. We just wanted to go home to our baby. You sent us
away with no paperwork. You said that you didn’t have something and it would be
mailed to us. We didn’t receive it until Sept. 29th. On Sept.
22  you did tell me that our window had passed and I did tell you that I
would not be able to pay and would like to cancel. You said you would report me
for nonpayment to my credit report, when your sales guy was telling us that
this was a “savings” plan and we could get out of it at any time. You also made
it clear that we are not owners. If we do not own and it was a “savings” plan
where our money would be returned to us, why would you say that you would
report us for nonpayment. How could you intimidate people into keeping
something that they don’t want? 
Regards,
[redacted]

Welk Resort Group Tour ID Number [redacted]   Dear Mrs. [redacted],   I have received you rebuttal to my response to your Revdex.com complaint.  Your rebuttal response states you are confirmed to travel on your voucher in October.  Holiday Travel of America says you are confirmed to travel in October.  Their company policy is to send you your confirmation information 4-5 days prior to the date you travel.    The gifts you earned, and are using for travel to Catalina in October, were part of our agreement with you for you attending your tour.  They have nothing to do with your decision to purchase or not to purchase.  As stated in my previous response, there are specific steps that need to be taken when redeeming your gift vouchers.  The redemption process, terms and conditions are outlined in the information given with the vouchers.    I apologize for any challenges you have had.  We do our best to make sure any gifts that are earned are used.  I hope you enjoy your upcoming trip to Catalina.   Please feel free to reach out to me with any questions or concerns you may have regarding this matter.   Sincerely,     [redacted] Director of Consumer Affairs Welk Resorts [redacted]

April 26, 2017Mr. [redacted] L. [redacted] 6841 Jackson Drive San Diego, CA 92119Welk Resort Group Platinum Points Ownership Number [redacted]Dear Mr. [redacted],I am in receipt of your Revdex.com rebuttal response. I apologize for the tardy return response.I have investigated your hardship claim and the notes on your Welk Platinum point vacation ownership have your ownership documented as a Do Not Call. This restriction has prevented our team from contacting your directly. The hardship committee is waiting on some information from you to process your hardship request. have spoken to the manager of that department and have been given the authorization to intercede on their behalf.if you can send to me the documentation the hardship team has previously requested from you, I will deliver it to the hardship committee personally. The information can be sent to the address listed below. Please send it to my attention and mark it as Personal and Confidential. It will be kept Confidential.If you have any questions or concerns, please feel free to email me directly the email address listed below.

[redacted] Welk Resort Group Tour ID Number [redacted] Dear Mr. [redacted],  I am in receipt of your Revdex.com complaint filed in regards to your tour gifts that were received by yourself and your wife. Please allow me to address...

your concerns.  I apologize for any confusion in reference to the terms of your gifts. I asked our confirmation department to review the tapes of the calls made with your wife when confirming your gifts. They have verified that all of the details of travel and participation were covered with your wife during the confirmation phone call. We make these calls with the intent of avoiding any confusion in regards to the agreed upon gifts.  We always want our guests to have the best possible experience. That being said, I am sorry for any confusion or frustration that has resulted from your tour experience here at Welk. I do show that you paid $69.00 to Welk. I am happy to have those funds refunded to you.  Please feel free to reach out to me directly with any further questions or concerns you may have in regards to this matter.  Sincerely,  Hutch FarrellDirector of Consumer AffairsWelk Resorts[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel I have some very unique circumstances that require some serious considerations of what can be done to allow my fiancée and I to simply get out of this contract.  With everything I have explained and expressed I am asking for a simple request.   I understand it is not your company policy but this is also a unique chain of events that caused me not to be able to cancel within the time period given. Imagine if your daughter was not there for her mother to return her from her scheduled visit and then completely stopped calling you back and basically disappeared. I'm sure the things on your plate would all take a backseat to getting your child back.  The number one thing we live for is our children and havng one taken away and basically disappear from your life will turn your entire world upside down. I am asking for some compassion and a way out of this deal, as I said I would have canceled it if I did not have some life changing events take place.  If there is someway to rectify this unfortunate situation please let me know. I will personally speak to the CEO if needed.  At the sales pitch they spoke of family being the priority for Welk n how important it is.  Well I had one of the worst things that a family could go through happen to my family when I had every intention to cancel this contract.  From a human perspective I hope you can see that and from a business perspective I hope you can see that it can be easily canceled.   I was told by the salesman there were only a few left at this price level so it does not sound like they are not selling and your team should be able to easily sell this one. It has only been a couple months..Please...
Regards,
[redacted]

February 27, 2018Ms. [redacted]Welk Resort Group Rental ConcernDear Ms. [redacted],I am in receipt of your Revdex.com rebuttal to my response to your complaint. I have confirmed with our rentals division that they have been in contact with Expedia/Hotels.com and have taken the needed steps to make sure your booking was refunded. Please review your credit card statement and reach out to me directly if you do not show the charge refunded to you by Expedia/Hotals.com within the next 5-7 business days.I can be reached directly at the e-mail address listed below.Sincerely,

Welk Resort Group Tour Reference Number [redacted] Dear Ms. [redacted],  I am in receipt of your Revdex.com complaint filed in regards to your tour fee refund.  I apologize for the repeated calls you had to make to Welk.  I have spoken to our Tour team and they...

advised me they have send you a check directly to refund your payment.   Please let me know if you have not received a check from Welk.  You can reach me directly at the email listed below.  Again, I apologize for the extra work you needed to do to get this matter resolved. Best regards, 
 [redacted]Director of Consumer AffairsWelk Resorts[redacted]