Renovators Construction Co., Inc. (The)

Welk Resort Group Platinum Point Owner Number ***Dear Ms***, I am in receipt of your Revdex.com complaint filed on September 18, Please allow me to address the points brought forth in your complaint as well as your request that your ownership obligation be
rescinded. I show that you purchased your Welk Platinum point ownership on February 28, Your ownership consists of 300,Platinum owner points to be used on an annual basis starting in There is no usage history for your ownership at any of our Welk resort locations I do show you have deposited your time for exchange with Interval International I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations.I apologize if you felt pressured, or felt that the sale process took an excessive amount of time The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your free gifts You always have the right to leave at any time The choice to purchase your vacation ownership was yours Your complaint does not detail any other challenges I am more than happy to have one of my senior owner services agents assist you with the usage of your ownership We absolutely want you to get the most out of it As for your request to terminate your contract and a refund of the funds paid toward your ownership, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk The first usage year of ownership may seem difficult, especially when dealing with several different departments I apologize for the challenges you have encountered Please know that our Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to its full potential We will customize the ownership to your vacation needs, based on what you purchased Our Owner Services team can help you with best practices for successful usage of the Interval International exchange program or planning a vacation at any of our Welk Resort locations They can be reached at 800-240- As stated above, I can also have a team member reach out to you personallyYou purchased this vacation ownership with the intent on using it for vacation travel Please allow us to help you use your time Please let me know how I can be of further assistance in this matter Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

December 13,
*** *** ** ***
*** *** ** ***
** * * *** **
*** ** ***
*** *** *** *** *** *** *** ***Dear Mr& Mrs***,I am in receipt of your Revdex.com complaint asking that you be able to cancel your WelkPlatinum point
vacation ownership with Welk Resort GroupPlease allow me to address your requestto cancel your Welk Platinum point vacation ownership.Your ownership records show you became a Welk owner on October 21, when you purchased a120,point Welk Platinum Point annual usage year vacation ownershipThe first usage year forthis ownership is 2017.I do not have a late cancellation option for your ownershipWe understand that you are given a largeamount of information on the date of saleThat is why we legally allow you seven days to read yourcontract after the date you signedIncluded in your documents were specific procedures on how to utilizeyour vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancelwithin that timeframe you had the right to do so, for any reasonThe instructions are specific that it must bedone within the defined timeframeAs for your request to terminate your contract, it is not Walk's policy tocancel contracts that have passed beyond the rescission period required under California lawI haveincluded a copy of the final page of your purchase contract for your review.Please feel free to reach out to me directly with any further questions or concerns you may haveregarding this matterYou can email me personally at the email address listed below.Sincerely,*** ***Director of Consumer AffairsWelk Resorts***.***@welkgroup.com

February 28, 2017*** *** *** ***
*** *** ** ***Welk Resort Group Platinum points ownership Number ***Dear *** ***, I am in receipt of your Revdex.com complaint filed on February 14, I have spoken to our loans team and the Vacation Owners
Association in regards to your concerns about the late fees that we charged to your account I have been advised they issued a credit of $on February 16, This credit should show on your credit card at this point in time If, for any reason, you do not show a credit on your card please reach out to me directly at the email address listed below.Sincerely, *** ***Director of Consumer AffairsWelk Resorts***.***@welkgroup.com

Welk Resort Group Ownership Number: ***Mr***, Thank you for taking my call to discuss your concernsI will have a member of my confirmation department reach out to you personally to address your concerns and your request for a refund of your depositThey will be in touch with you
within the next two business daysIf, for any reason, you don’t feel this matter has been resolved in a satisfactory manner please let me know right away via emailBest regards,
*** ***Director of Consumer AffairsWelk Resorts***@welkgroup.com

Dear Mr& Mrs***,I am in receipt of your updated Revdex.com complaintI have been asked to specifically address your questionsI felt specifically addressed these same questions in my earlier response to your request for hardship consideration and my Revdex.com rebuttal response to you.have included documents for your original purchase and your last upgrade for your reviewPlease review the highlighted portions of these documentsSome information has been covered for your protection.Your Platinum Purchase Proposal and Buyers Acknowledgment of Representations each specifically cover the maintenance fee obligation tied to your ownershipYour maintenance fee obligation has been covered specifically during each of your purchasesThis information was reviewed with both of you during your purchase and upgrades by our verification officersI have also included a copy of your Exchange Deposit Incentive Program Acknowledgment form for your reviewThis form specifically details the fees to be paid when you redeem your exchange deposits for exchange usageThe topic of investment is additionally covered in your Buyer's Acknowledgment of Representations and has been highlighted for your review.I am sorry to hear you have had challenges with the usage of your ownershipWhen using your ownership, the further ahead you can plan the better in regards to villa availabilityYou have a 15month booking window when using your points within the same usage year to book a reservation at any of our resort locations within our Platinum Points ProgramThe opportunity to book an exchange reservation is based upon villa availabilityIf there is no villa available for your requested vacation time and location, there is nothing Welk can do to make space availableWe will work diligently to assist in the exchange process on your behalf at a resort of your choosing to fit your vacation needsWelk does not control availability at another resort within the Interval International exchange program.The maintenance fee increase for your ownership from to was $Your maintenance fee increase year over year was 6.3%This falls well within the business norm for the timeshare industryYou do have ownership benefits that are exclusive to our ownersYou have the opportunity to use your benefits to book up to months in advance at a resort and in a villa of your choosing within our Welk Platinum Points ProgramYou additionally have the option of using your owner benefits to travel worldwide on exchange, to use day use at our resorts as well as receiving special Owner Bonus Time villa rental rates at our resorts for your personal use. As I stated in my previous letters and responses, the intent when you made the decision to purchase your vacation ownership was to use it for vacation travelYou have a number of fantastic usage options available to you with your Platinum point ownership in regards to usage for exchange with Interval International or to travel to any of our Welk Resort locations within the Platinum Point ProgramI am happy have one of my senior Owner Services agents personally assist you with the usage of your ownershipYou would be provided her direct contact information to assist with all facets of your Welk Platinum Points ownershipAgain, we are happy to assist you with the usage of your ownershipWe can Continue to go back and forth on the issue but our stance will not changeFrom where we stand: We will continue to assist you to the best of our abilities with use of your Welk ownership for vacation usage and exchange as applicable, but we will not nullify your Welk ownership contract.Please feel free to reach out to me with any further questions or concerns in reference to this matter

RESORTSSANE G OJuly 27, 2017Ms*** *** *** * *** *** *** ** ***
*** *** *** *** ** *** ***Dear Ms***,I am in receipt of your Revdex.com rebuttal response posted on July 27, apologizeI was told this matter had been handledverified last night that they sent your refund request to the wrong email addressI haven't bumped into this issue previouslyI will email you personally when have the check number of your refund check emailed to meI have already verified that your information in their system is correct in regards to your mailing address.Please feel free to reach out to me directly at the email address listed below if you have any question or concerns in regards to this matter.Director of Consumer Affairs Welk ReSOrts Hutch farrellowelkgroup.comWelk Resolution Center • CLawrence Welk Dr• Escondido, CA

Welk Resort Group Platinum Point Owner Number ***Dear Mr*** & Mrs***, I am in receipt of your Revdex.com complaint filed on January 7, Please allow me to address the concerns brought forth in your complaint. I do show that you both purchased a
Welk Platinum point vacation ownership on May 31, You converted from an Audition membership Your ownership consists of 120,platinum owner points to be used on an every “odd” year basis starting in 2015. I do show you have spoken to our Owner Services team in reference to using your ownership and have been to the resort to enjoy the day use benefits of your ownershipThere are specific steps that need to be followed to book your reservations to stay at any of our Welk Resort locations We do not have a villa available for use any time an owner contacts us for usage We are not able to hold a villa in case someone calls to book a stayAll reservations are made on a space available basis. The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You both always have the right to leave at any time The choice to purchase your vacation ownership was both of yours.I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations Your letter does not define any challenges with the usage of your ownership Your letter does not define any specific occurrences of the alleged fraud you are both referring to I have included the final page of your purchase contract, signed Promissory Note and a copy of your Buyer’s Acknowledgment of Representations for your review Your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current Regrettably, if you are unwilling to keep your ownership obligations current, collection activity and default proceedings may begin Your ownership is currently in a delinquent status This is the reason you are receiving calls in regards to your ownership You are receiving a notice in regards to your maintenance fees from the usage year of Your next usage year will be based on the every “odd” year usage variance for your ownership.We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract. The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion.As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk.However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership Please allow us to help you use your time If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240- They are here to help you with any ownership need.I am more than happy to help you with any questions or concerns you may have Please feel free to reach out to me for any further assistance in this matter. Sincerely,Hutch FarrellDirector of Consumer AffairsWelk [email protected]

Welk Resort Group Platinum Point Owner Number *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on August 10, 2015. Please allow me to address your concernsI apologize for any challenges you are having in using your exchange benefits. The policy
and restrictions for usage of a replacement week are set by Interval International, not Welk Resort Group. Welk would not be able to control the restrictions for replacement week usage. That being said, I do show our Director of Owner Services authorized a week to be placed into your Interval account for you to use without restrictions. I spoke to your wife last week and asked her to have you contact me to see if we could find a solution that works for you in regards to using your exchange time. We are happy to place a week into your exchange account, without restrictions, that will allow you a much better usage opportunity The first time using Interval International for exchange may seem difficult, especially when you have some usage challenges. Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential. We will customize the ownership to fit your vacation needs, based on what you purchased. We welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership. You purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-9342. They are here to help you with any ownership needPlease let me know how else I can be of assistance in this matter. Feel free to e-mail me directly at my e-mail address listed belowSincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts ***

May 3, 2017Mrs*** *** Mr*** *** *** *** *** *** *** *** ** ***
*** *** *** *** *** *** *** ***Dear Mr& Mrs***,I am in receipt of your Revdex.com complaint filed on May 1, You are asking that your Welk Resort
Group Platinum point vacation ownership contract be cancelledI have been in direct contact with you in regards to your request to cancel your ownershipYour request to cancel, received on April 24, 2017, stated that you had unexpected financial issueI advised you that your contract could not be cancelled and offered to have you connect with our hardship committee for considerationYou declined that offer.show that you both became Welk Platinum Point program owners on April 12, when you both purchased 240,Welk Platinum owner points to be used on an every "odd" year basis starting in 2017.As stated in my emails to you, I do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedincluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipif you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.We would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner Interval International as well.Please let me know how else can be of assistance in this matterI can be reached directly at the email address listed below

Dear Mr***,I am in receipt of your Revdex.com complaint filed in regards to your usage experienceshow that you have placed your time in for exchange usage with our exchange partner interval International.apologize for any challenges you have encountered with the usage of your
vacation ownershipWe would like to help you work through those concerns and help you get all you want out of your ownershipWelk is highly rated for owneriguest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.Please allow me to clarify your exchange opportunities with Interval InternationalYour ownership options include depositing a week with Interval International in exchange for a week anywhere in the worldWhen depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a "Resort Accommodation Certificate" (bonus week)When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years.Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval InternationalThey will check availability by reviewing inventory that is available at that exact momentIf nothing is available at that moment, Interval will start a "pending search" by collecting the exchange fee.Their system searches hours a day, seven days a weekAs soon as a match is found, they will generate an instant confirmationMore than 70% of our owners receive a confirmation within hoursWelk and interval International cannot guarantee that there will be space available for any vacation request that is madeThere are some locations, areas and times of year that are in higher demand and will take a little more planning for exchange travelWe do our best to accommodate your request and will help you with vacation planning to best fit your vacationing needs. I am happy to have a senior Owner Services agent personally assist you with the best practices for planning your exchange vacationsThey can conference call along with you to Interval international to make sure you are getting what you want and exchanging like for like when you confirm you exchange reservationWe absolutely want you to be able to use your vacations ownership to travel wherever it is you would like to go. One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner interval International as wellThe reason you purchased this ownership was to use it for vacation travelPlease allow us to help you use your time.Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed belowSincerely,

Estimado Sr*** y Sra*** ***,Estoy en la recepción de su quede Revdex.com presentada el de abril de Por favor, permítame dirección los puntos sacó en su queja.He revisado sus registros y demostrar que ambos se convirtieron en los propietarios de Welk en de
agosto de Se conceden siete días para cancelar su contrato de compra de la fecha de compraUsted tiene el derecho de cancelar en cualquier momento o por cualquier razón dentro de ese plazo de ventana de rescisiónLamentablemente, una vez haya pasado la ventana de rescisión de siete días, no tienen una opción que le permitiría a simplemente alejarse de su obligación de propiedad.en los documentos de compra se incluyeron procedimientos específicos sobre cómo utilizar su propiedad vacacional, así como las instrucciones para cancelar esa misma propiedadSi desea cancelar dentro de ese plazo había el derecho a hacerlo, por cualquier razónLas instrucciones son específicas que debe hacerse dentro del plazo definidoEn cuanto a su petición para rescindir su contrato, no es política de Welk cancelar contratos que han pasado más allá del período de rescisión previsto en la ley de CaliforniaHe incluido una copia de la página final de su contrato de compra para su revisión.Puede haber cierta confusión en cuanto a la cantidad que ambos está obligados a pagar por su propiedadLa denuncia detalla una cantidad en exceso de $75.000,El pagaré que se firmó le obliga a pagos mensuales de $205,La cantidad total que usted pagaría en el plazo de pagos, incluyendo su pago inicial, sería $26.042.86.El año de uso inicial de una propiedad puede parecer difícil, especialmente cuando se trata con varios departamentos diferentesNos gustaría ayudarle a trabajar a través de cualquier propiedad preocupaciones o retos y ayudarle a que conseguir todo lo que quieras fuera de su propiedad de vacacionesEstoy feliz de tener un agente propietario servicios senior ayudarle personalmente con las mejores prácticas para el uso de su propiedad vacacional de puntos platinoPor favor, saber que estamos aquí para ayudar y guiarle a través de su propiedad para asegurarse de que usted está disfrutando de todo su potencial.No dude en acercarse a mí directamente con sus preguntas o preocupaciones que usted tenga en cuanto a este asuntoPuedo ser alcanzado directamente a la dirección de correo electrónico enumerada a continuación.***.***@welkgroup.com Dear Mr*** & Mrs*** ***,I am in receipt of your Revdex.com complaint filed on April 20, Please allow me address the points brought forth in your complaint.I have reviewed your records and do show that you both became owners with Welk on August 19, You are accorded seven days to cancel your purchase contract from the date of purchaseYou have the right to cancel at any time or for any reason within that rescission window timeframeUnfortunately, once you have passed the seven-day rescission window, I do not have an option that would allow you to simply walk away from your ownership obligation.included in your purchase documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawI have included a copy of the final page of your purchase contract for your review.There may be some Confusion in regards to the amount you are both obligated to pay for your ownershipYour complaint details an amount in excess of $75,The promissory note that you both signed obligates you to monthly payments of $The total amount you would pay over the term of payments, including your down payment, would be $26.042.86.The initial usage year of an ownership may seem difficult, especially when dealing with several different departmentsWe would like to help you work through any ownership Concerns or challenges and help you get all you want out of your vacation ownershipI am happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.Please feel free to reach out to me directly with any questions or concerns you have in regards to this matterI can be reached directly at the email address listed below.***.***@welkgroup.com

Welk Resort Group Owner Number ***Mr***, I am in receipt of your Revdex.com complaint filed on September 12, I spoke to our sales leadership team in regards to your concernsThey will make an accommodation for you to either have your son with you for your presentation or
they will come to you and hold the presentation in your villa during your stay so your family is together and comfortableI apologize for any frustration this has causedIf you have any questions or further concerns, please feel free to reach out to me directly at any timeSincerely, *** ***Director of Consumer AffairsWelk Resorts***

Ms*** *** *** ** *** ** *** ** ***
Welk Resort Group Platinum Point Owner Number ***Dear Ms***,I am in receipt of your Revdex.com complaint filed on April 26, advising that you would like your Welk Platinum Points ownership contract cancelledI
do show that I responded to your prior Revdex.com complaint and to you directly in December of and March of also show that the last contact we had was via email in May of when your information was sent to our hardship committee.Our hardship committee did not reach out to you because your ownership records currently reflect that we moved forward with the default process due to non-payment of your contractual obligationIt it is notated that your ownership contract was cancelled by the developer due to default on your loan.In the event you do not agree with our findings, please have your Attorney contact our Legal Department at Welk Resorts, Rancheros Drive, Suite 450, San Marcos, CA92069.if you have any questions or concerns in reference to this, please feel free to reach out to me directly

*** *** Seldon Drive Smyrna, DE 19977Welk Resort Group Platinum Points Ownership Number ***Dear Ms*** (***),I am in receipt of your Revdex.com complaint filed on April 27, I do show that we spoke directly about the challenges you were facing in regards to
your ownership back in December of We came to an agreement to extend your gifts and have a gifting voucher sent out to you at that timeWe did not hear from you that you were having any additional challenges in the past months.We are happy to try to address any gifting issues you may haveWe absolutely want you to be able to use the gifts that you have earnedI show that we have made a number of exceptions for you in the past.show that you were originally and Auditions member with Welk and then chose to convert to a Platinum Points ownership on December 28, You purchased 120,Platinum owner points to be used on an every "odd" year basis starting in We moved the initial usage year of your contract to per your request.I do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawI have included a copy of the final page of your purchase Contract for your review.apologize for any frustration you have encountered with the usage of your vacation ownershipWe would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownershipI am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential.Please feel free to reach out to me directly with any further concerns you have in regards to this matter

Welk Resort Group Platinum Point Ownership Donald C Ward Dear Mr& Mrs***, I have reviewed your rebuttal to my Revdex.com response in regards to your complaint Welk shows all of the contract documents have been returned and the both Mr.& MrsWard and Mr& Mrs*** are listed as parties to the ownership contract I show the contract information was updated on June 17, Please reach out to me if you have any further concerns in regards to this matter Sincerely, *** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Group Platinum Point Owner Number ***Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on August 1, I have spoken to you personally in regards to your ownership challenges I tried to have a member of our Owner Services
team reach out to you to provide any assistance need for the usage of your ownership I show you both purchased a 360,Platinum point vacation ownership on February 26, The first usage year for your ownership was Our records show a portion of your points for were used for exchange and the rest have been rolled forward for future usage in You can use your points to travel to any of our Welk Resort locations.There are reservations needed for certain times of the year for day use at our Welk Resort San Diego location During the busier times of the year such as Holidays, summer break and most weekends you will need to make a reservation for day use We typically have room mid-week at Welk Resort San Diego The terms of Day Use benefit usage for our owners are outlined in your ownership documents We have added a completely new fitness center located on property at Welk Resort San Diego that you can use without charge when you use your ownership to stay on site at Welk Resort San Diego. Please allow me to clarify your exchange opportunities with Interval International Your ownership options include depositing a week with Interval International in exchange for a week anywhere in the world When depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a “Resort Accommodation Certificate” (bonus week) When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years For each week that you deposit with Interval international you will receive one bonus week The bonus week from Interval International is good for one year If you deposit two 1BR one week equivalents (120,Platinum points), you will receive two bonus weeks from Interval International good for travel for one year Interval International has thousands of resort choices worldwide and Welk demands a very high trade value The process is that you choose a resort destination, have several date choices and call Interval InternationalThey will check availability If nothing is available at that moment, they will start a “pending search” by collecting the exchange fee Their system searches hours a day, seven days a week As soon as a match is found, they will generate an instant confirmation More than 73% of our owners receive a confirmation within hours All exchange usage is on a space available basis When you call Interval to make an exchange request they are reviewing open inventory at that exact time When you place a pending request you are choosing the resort of your choice for your exchange vacation As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do not have a contract rescission option for your ownership commitment Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk We understand how there may be misunderstandings in terms and conditions given verbally; therefore, we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract. I am happy to have one of our senior Owner Services agents personally assist you with the usage of your exchange benefits Our happiest owners are those that use their ownership for vacation travel on a consistent basis The first year of ownership may seem difficult, especially when dealing with several different departments Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential We will customize the ownership to fit your vacation needs, based on what you purchased Please feel free to reach out to me directly for any further assistance in regards to this matter.Sincerely,Hutch FarrellDirector of Consumer AffairsWelk Resorts***

Welk Platinum Point Ownership Number *** Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on July 22, 2015. I have personally responded to all of your previous cancellation requests. There is no usage history for your ownership
I apologize if you felt pressured, or felt that the sale process took an excessive amount of time. The sales presentation is minutes. The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time. Every contract is negotiated personally and pricing, discounts and incentives can change daily. You are only obligated to stay for the minute sales presentation to receive your initial free gifts. You always have the right to leave at any time. The choice to purchase your vacation ownership was both of yours. I was not present at your sales presentation so I cannot assume what was said and what was taken away from the conversation. We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownership. Contracts are created, signed and explained to protect both parties in a transaction. This information was reviewed with you during your purchase transaction. We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion. As for your request to terminate your contract and a refund of the funds paid for your deposit, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. I do not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. I have included copies of your Buyer’s Acknowledgment of Representations and the final page of your purchase contract for review. These two documents clearly define your initial payment due date and your purchase cancellation window As stated in my previous letters, your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current. They are not current at this point in time. Regrettably, if you are unwilling to bring your ownership obligations current, collection activity and default proceedings may begin. We can continue to go back and forth on the issue but our stance in reference to contractual rescission will not change. From where we stand: We will continue to assist you to the best of our abilities with your ownership use, exchange and rental as applicable, but we will not nullify our contract with you. I do not have another option available to you As always, please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts ***

Welk Platinum Point Owner Number: *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on May 22, 2105. Please allow me to address the points brought forth in your complaint I have reviewed your ownership records. I show you
purchased a Welk Platinum point ownership on May 28, 2012. Your ownership consists of 120,Platinum owner points to be used on an annual basis starting in 2012. I show most of your owner notes are in reference to the setting up of payment plans for your owner obligated usage year maintenance fee payments. I show no notes in reference to wanting to sell your ownership until you spoke to a Vacation Owners Associate on February 24, 2014. We received a letter earlier this year demanding that we cancel your ownership. I responded to your letter personally. There is no usage history for your ownership. You are the sole owner of your Welk Platinum point vacation ownership. At this point in time both your ownership mortgage and owner obligated maintenance fee commitment are delinquent. Regrettably, if you are unwilling to bring your ownership obligations current, collection activity and default proceedings may begin. We are an ethical company and cover everything thoroughly in our documents. Every contract is negotiated personally and pricing, discounts and incentives can change daily. We take our service levels and company ethics very seriously. Contracts are created, signed and explained to protect both parties in a transaction. Not only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with you independently during each of your purchase transactions. The disclaimers that you reviewed with each purchase specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing. We review this information with you with the sole purpose of eliminating possible misunderstandings or confusionYour documents are given to you prior to leaving on the date of your purchase. Included in those documents is a copy of your ownership contract which included the specific steps to be taken if you wanted to rescind your ownership agreement As for your request that we rescind your contract, contract rescission is not an option. We do expect you to honor the terms of your contractual ownership agreement. It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period. Welk does not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts ***

Welk Platinum Point Ownership Number *** Dear Mr& Mrs***, I am in receipt of your rebuttal to my response to your Revdex.com complaint. Our position on the cancellation of your Welk ownership remains unchanged. I am clear on what you are asking. Ownership rescission is not an option that is available to you. Welk Resort Group will not be refunding you any monies that have been paid toward your ownership obligation. There are no notes in your ownership history that you have ever spoken to a member of our Owner Services team in reference to booking a reservation at a Welk Resort location. You have never placed a deposit with Interval International for exchange usage. You have never tried to use your ownership. Non-usage is not a basis for ownership rescission. I am happy to have a senior member of our Owner Services team personally help you with usage of our Owner Rental program or with booking a stay at any of our Welk Resort locations. They can also assist with usage of our exchange program. I can only offer you solutions that are within the scope of your ownership contract I do not have any further options available to you other that trying to place your time with our Owner Rental program or choosing to use your time. As outlined above, usage can be done through using Interval International as an exchange travel option if you do not feel you want to stay at any of our Welk Resort locations We can continue to go back and forth on the issue but our stance in reference to contractual rescission will not change. From where we stand: We will continue to assist you to the best of our abilities with your ownership use, exchange and rental as applicable, but we will not nullify our contract with you. I do not have another option available to you As stated in my previous letters, your mortgage commitment and owner obligated maintenance fee commitments both need to be kept current. They are not current at this point in time. Unfortunately, if you are unwilling to bring your ownership obligations current, collection activity and default proceedings may begin. Please feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***

November 7, 2017Mrs*** *** *** ** *** *** ***, ** ***Welk Resort Group Platinum Point Ownership Number ***Dear Mrs***,I am in receipt of your Revdex.com complaint filed on November 2, I am sorry to hear about the medical challenges you are currently facing
We have been in contact with you repeatedly over the past months trying to process a medical hardship claim for youOur team does need documentation from you to be able to evaluate your hardship request and get it processedunderstand your desire is to get assistance with your ownership because it is no longer viable for youOur hardship team is exactly where you need to goThey can and will facilitate a resolution for you.I am happy to answer any question youI cannot circumvent their processPlease feel free to reach out to me directly with any questions or concerns