Renovators Construction Co., Inc. (The)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a copy of the latest email I sent in regards this situation since they said they have been trying to contact me.Hi ***,
My name is
*** *** and I have been trying to cancel the Savings program we got
into trough the audition program we attendedI received a call from *** ***
on Thursday 11/and he told me he would call back either on Friday or
Saturday of that same week after reviewing my case but I did not received any
call backAll I want to do is to cancel this membershipI have been trying
for a long time and I cannot negotiate payment plans because I am not in a good
position to do soI also do not have a contact information for Mr
*** so If you still need me to call him please forward me some contact
number
Thanks,
Regards,
*** ***

Welk Resort Group Platinum Point Owner Number ***Dear Mr***, I am in receipt of your Revdex.com complaint filed on December 17, I am responding to you directly because you are the owner of record on the Welk Platinum point ownership contract I have spoken
to your wife *** in regards to her planned vacation in Turks & Caicos. We have come up with a secondary plan and I have Interval International running a VIP search for a vacation from February - February 13th of I will have one of my senior Owner Services agents stay in direct contact with your wife throughout the process Please feel free to reach out to me directly with any questions or concerns in regards to this matter. Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on October 30, I apologize for any challenges you have encountered I spoke to Mr*** at length over the past two days I am in the process of investigating this matter
I have all the information I need from you in regards to the timeframes of what has transpired I should have an answer in the next two business days and I will reach out to you personally Please feel free to reach out to reach out to me personally with any questions or concerns in regards to this matter. Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Group Tour Guest Dear Ms***, I reviewed your call personally with my tour verification team and the terms and conditions were addressed specifically in regards to your *** tickets, Las Vegas stay and the tablet you would receive I apologize if your tour experience was less than perfect We take our guest experience very seriously and that is not the feeling we want you walking away with from a tour with Welk.I know from listening to your call that your Vegas trip is good for a year If you would like to return the other vouchers to me at the address listed below I am happy to have my gifting team reissue them to you. Please let me know how I can be of assistance in this matter.Sincerely,*** *** ** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Welk resort promised Dream Vacations, all free and included in the package we paid for. We repeatedly asked if any other fees were involved and the sales lady told us "NO"She showed us booklets of hotels in Europe, places we loved to go like Spain, Germany, UK, and told us we could go to any of them for total of weeks, free and included in the package we purchasedI have attached all the correspondence we had with them (which we never received a response to)In one email we received, they sent us the attached price list for the Dream Vacation and we found out it was not free!!! we had to pay between $279-$for each! It is a bad business practice to lie to consumer to get packages sold! If we were told about fees from beginning, we had never purchased the package. if you review the contract there is no mention of the extra fees, and my wife and I both were told that all trips are free. Not that we planned to go after finding out the fees, but we checked the packages online and not one of them included any of the countries and destinations we were showedThere were destinations we had not even heard of! We did not ask for refund even though were were deceived and we should have! All we are asking is for my credit report to be cleared and we do not wish to deal with Welks anymore. We will not pay the remaining balance and we will go all the way to higher authorities to fix our credit history
Regards,
*** ***

Dear Mr& Mrs***,I am in receipt of your Revdex.com complaint filed on June 30, asking that your ownership with Welk Resort Group be cancelledI responded to you directly in regards to your request to downgrade your ownership due to financial concerns on June 19,
Please allow me to address the points brought forth in your complaint.I show that you both became owners with Welk Resort Group on February 4, when you purchased 300,Platinum owner points to be used on an annual basis starting in You have chosen to upgrade twice and currently own 540,Platinum owner points with annual usageYou have used your ownership on a repeated basis for exchange usage and to stay at our Welk Resort locations within our Platinum Points ProgramYour maintenance fee obligation for your usage years is clearly Covered during each of your sales transactions.apologize if you felt pressuredThe sales presentation is minutesThe purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional timeEvery Contract is negotiated personally and pricing, discounts and incentives can change dailyYou are only obligated to stay for the 90-minute sales presentation to receive your initial free giftsYou always have the right to leave at any timeThe choice to purchase, as well as upgrade, your Welk vacation ownership was both of yours.I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owneriguest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.I do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel Contracts that have passed beyond the rescission period required under California lawI have included a copy of the final page of your last purchase contract for your review. I have also included a copy of your Buyer's Acknowledgment of Representations that was signed and initialed by both of you during your purchaseThis has also been highlighted for your reviewThe topic of investment and rental have been specifically addressed in this documentThis information was shared with you during all three of your purchase transactions.Please allow me to clarify your exchange opportunities with Interval InternationalYour ownership options include depositing a week with Interval International in exchange for a week anywhere in the worldWhen depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a "Resort Accommodation Certificate" (bonus week)When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional yearsFor each week that you deposit with Interval international you will receive one bonus weekThe bonus week from Interval International is good for one yearIf you deposit two 18R one week equivalents (120,Platinum points) with Interval International, you will receive two bonus weeks from Interval International good for travel for one year.Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval InternationalThey will check availabilityIf nothing is available at that moment, they will start a "pending search" by collecting the exchange feeTheir system searches hours a day, seven days a weekAs soon as a match is found, they will generate an instant confirmationMore than 73% of our owners receive a confirmation within hoursAll exchange usage is on a space available basis.The exchange fee for usage of a deposited week with Interval International will range from $- $189,When you use an Interval International bonus week the fees will range from $to $based on the size of the villaThese are two separate fees for two separate eventsThe fees are associated with your deposited interval international week and the fees for usage of your bonus week that you receive with each Interval International depositThese fees are not combinedThey are separate fees depending on which interval exchange option you want to useAll exchange usage is on a space available basisThis information is clearly covered in your ownership documents and reviewed at the time of purchaseI am happy to have a senior Owner Services agent assist you with the best practices for planning your exchange vacations.We would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownershipI am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assistand guide you through your ownership to make sure you are enjoying it to its full potential.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner interval International as wellThe reason you both purchased this ownership was to use it for vacation travelPlease allow us to help you use your time.Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed below

February 13, 2018*** *** ** *** *** *** ** *** *** *** *** *
*** ** ***
Welk Resort Group Platinum Points Ownership Number ***Dear Mr& Mrs***,I am in receipt of your Revdex.com rebuttal to my response to your complaintI tried to specifically address your concerns in my earlier response.Welk Resort Group has partnered with RCI to provide exchange services to our ownersAs stated in my previous response, RCI also has "Extra Vacations" and "Last Calls" vacation discounts for cash without using your Welk Platinum PointsThe cost on the extra vacations and last calls will vary.Welk Resolution CenterI know that you have been working with a member of my team directly to address your concernsPlease know that she will do everything she can to assist you with the usage of your ownership benefits and all she can to help you get to the exchange locations you desireWe absolutely want you to be able to use your vacation ownership as it fits best for you.Please let me know how else I can be of assistance in this matterI can be reached directly at the email address listed belowSincerely,*** *** Director of Consumer AffairsWelk Resorts ***@welkgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responsed last time and explained why n they have not responded back I even email the contact who said to contact him directly and I did that and still nothing
Regards,
*** ***

Welk Resort Platinum Point Contract Number *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on September 4, and asking Welk Resort Group to terminate your Platinum point lease contractI show that you chose to purchase 240,platinum
points to be used on an every “odd” year basis on May 18, The first usage year for your points is You previously had an Auditions membership which you purchased on December 21, Please allow me to clarify your point usage opportunity for your new ownershipYour points are good for the entire term of your ownershipThey do not expireYou can use them in advance as long as you pay the usage year maintenance fees tied to the pointsYou can choose not to use your points and they will be carried forward for you so they can be used at a later point in time during your ownershipYour ownership is for ten yearsIt is a limited term ownershipYou will not have a continual obligation to Welk Resort Group at the end of your ownership term I apologize for the challenges with your Cabo reservation that was set up during your Auditions membershipI do show that our team reached out to you to try to resolve this matter You have a number of fantastic usage options available to you with your Platinum point ownership in regards to usage for exchange with Interval International or to travel to any of our Welk Resort locations within the Platinum point programI am more than happy to have an Owner Services agent personally assist you with any questions or concerns you may have in regards to your ownership I do not have a cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeIt is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law I do understand how a change in ownership may lead to some confusionPlease allow us to help you use your timePlease know that we are here to assist you with your ownership to make sure you are enjoying it to the full potential. We will customize the ownership to your vacation needs, based on what you purchased Please let me know how else I can be of assistance in this matterFeel free to e-mail me directly at my e-mail address listed below Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts***

February 13, 2018Mr*** ** *** Mrs*** ** *** *** *** ** *** *** ** ***Welk Resort Group Platinum Points Ownership Number ***Dear Mr& Mrs***,I am in receipt of your Revdex.com complaint filed on January 22, asking that your ownership obligation
to Welk Resort Group be cancelled.I apologize for any challenges you have encountered with the usage of your vacation ownershipI do understand the frustrations you have encounteredI do not have a cancellation option for your Ownership contractWe did reach out to our senior management team with our exchange partner and worked to find you a solutionWelk did acquire exchange inventory for you to use at Lake Tahoe for the timeline you requested.Welk Resolution CenterAs stated in my previous letters to you, I do not have a late cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same OwnershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeAs for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California law.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend yourin a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point Program and our Experiences Collection.As you know, you can choose to use your time to travel via exchange through our exchange partnersWelk made the decision in December of to move to RCl as our exchange partner based on all the new benefits they have to offer our OwnersThe benefits were specifically designed for Welk Platinum OwnersWe were able to negotiate benefits that are not offered to any other timeshare companyWe know that once you start using, you will agree that RCl offers more resort choices with more than 4,resorts available for exchange, more flexibility, more benefits and more vacationThey also have more high end resort choicesWe selected the top 1,for youLook at the Curated 1,resortsPlus, you have options to use the "Registry Collection”These are private residence clubs, and only the highest end resorts.Sincerely,*** ***Welk Resorts ***.***@welkgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business never called me to resolve the problem like they promised
Regards,
*** ***

Welk Resort Group Platinum Point Ownership Number *** Dear Mr***, First and foremost I am glad to hear your family is back together againI do not have an option that will allow me to rescind or dissolve your ownership contract I have spoken to our contract team to get some ideas that may provide some assistanceWe may be able to provide you some relief by moving the first usage year of your ownership to This will move your first usage year out and extend the due date for your first maintenance fee payment to roughly November of We do have a hardship committee that may be able to help you in light of your recent challengesI will need some more information in reference to issues you are currently facingI have a pretty good understanding but need you to put your specific request in writingPlease e-mail me or reach out to me directly in writing at the address belowWith your permission, I will forward your information to our hardship committee and ask for them to reach out to you directly and determine if they can provide you with assistanceThey have a specific process they follow and will most likely ask you for further information Let me know if either of these options will work for youIn the interim, you need to make sure to keep your contractual obligations to Welk current in reference to your mortgage commitment. Please feel free to reach out to me directly if you have any further questions or concerns Sincerely, *** ***Director of Consumer AffairsWelk Resorts***

Revdex.com:
Once again, you (the Revdex.com), leave us (the consumer), no choice other than to "reject" said offer, SIMPLY because the Revdex.com ONLY offers "Accept" or "Reject", and no MIDDLE ground.As was stated in our first reply, we are waiting to receive products via snail mail from Welk Resorts, and then it will require up to SIX MONTHS for us to try what the company sends us, to make sure everything is working like Welk Resorts said it should.Also in that same (first) response, was a question to the Revdex.com, as to IF you (the Revdex.com), wants us or thinks we should close this complaint, and after we see if said product works like Welk Resorts says it should, but find that it doesn't, for us to open up another and new complaint, referencing this one, but apparently NO ONE is even reading these, for we haven't heard anything from the Revdex.com, other than for you to send replies to the company (Welk Resorts), and then send replies to us from Welk Resorts.It is a SAD day when it is so hard to just get QUESTIONS answered, and things to flow and go smoothly, but I guess that's the kind of world we live in nowEven the person replying, didn't leave a phone # - just saying that if his services are needed, for me to contact himNothing was said as to when we can expect what they are supposed to be sending, or anything else, nor have we heard from the Revdex.com, other than just forwarding replies back and forth between the company (Welk Resorts), and us - the consumer.Again, not all complaints can be settled with a simple "Accept" or "Reject" Your TEMPLATE and BUSINESS should REFLECT those cases and complaints by offering a THIRD OPTION
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action MIGHT resolve my complaint, but we are WAITING to receive said product via postal mail and TIME to try it out.. For your reference, details of the offer I reviewed appear below
[You want DETAILS? See the ABOVE, AND the PREVIOUS REPLY, which apparently the Revdex.com did NOT read, nor did the company (Welk Resorts - We are still WAITING to receive product from them, but since they did NOT say anything in this latest reply as to when we should be getting it, or even if it has been sent, we are still waiting, and for all we know, we might be waiting for months]
Regards,
*** And *** *** ***

Welk Platinum Point Owner Number *** Authorized UserDear Mrs***, I am in receipt of your Revdex.com complaint filed on November 28, Please allow me to address your refund request. I show you stayed at Welk Resort San Diego as part of an agreement to come
for an owner update presentation Unfortunately you missed your tour The agreement for the $deposit is that you agree to attend a tour I have asked that those funds be refunded to you The $is waived if you come to your tour appointment Welk agreed to the reduced rate for you to stay at the resort You missed your tour date The agreement clearly states if you miss the date you will be changed the $fee This is not a fee we would refund.Please feel free to reach out to me directly with any questions or concerns you may have in regards to this matter. Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Group Tour DepositMr***, I am in receipt of your Revdex.com complaint filed on December 15, I apologize for the challenges you encountered in regards to getting your deposit funds returned to you Our system did show the funds as being returned on
the date you referenced in your complaint, November 16, I am not sure what transpired but clearly it did not get done. I regret the extra steps you needed to take to get this done I have spoken to the departments involved I have been told we overnight mailed you a check for $to your address listed above on December 17, Please reach out to me directly if you have any further concerns. Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Group Platinum Point Owner Number *** Dear Mrs***, I am in receipt of your Revdex.com complaint filed on October 10, I appreciate you taking the time to talk to me last week I show that you originally became an owner with Welk Resort Group
on June 23, when you purchased 120,Platinum owner points to be used on an every “odd” year basis starting in I show you chose to upgrade to 240,Platinum owner points on May 10, The first usage year for your upgraded ownership is I do not have a deed-back option for your ownership. That being said, I believe we can work through most of the challenges we discussedI am going to have one of my Senior Owner Services Supervisors reach out to you personallyShe has extensive knowledge in regards to usage of your Interval International benefitsShe can also assist with the current reservations you have at our Welk Resort locationsPlease tell her exactly what you are looking for out of your ownershipI want to make sure it is set up for you to use as it fits best for you and your family Please feel free to reach out to me directly with any questions you have in regards to usage or in regards to any concerns you may have regarding your ownership Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Group Tour Guest ***Dear Mr***, I have spoken to our gifting department personally They have tried to reach you via both phone and e-mail If you are unable to connect with my gifting team please reach out to me personally I understand the challenge is with your promised trip to San Francisco We want to make sure this is addressed I can ask them to reissue a new voucher as soon as we verify the initial voucher has not been used Please reach out to me and I will make sure this gets handled for you.Sincerely,*** *** ** *** ***Welk Resorts***

Welk Resort Group Tour ID Number ***Dear Ms***,I am in receipt of your Revdex.com complaint filed on May 3, I apologize for the delayed response but needed some time to get some feedback on your refundI do not know what the disconnect was but I show that your deposit has
not been refundedhave asked our accounting team to process a physical check to made payable to youI will personally make sure the check is sent to you at the above listed address.Please feel free to reach out to me directly at the email address listed below if you have any question or concerns in regards to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, you have a very long contract, and the fact is, no one is going to read through an inch thick contract in detail unfortunatelyFine, you have the upper hand because it is not within our ability to prove that the idea of a "buy back" program was misrepresented, however, it does not address the fact that your sales people are committing fraud by representing one thing verbally and then having another thing in writingThat is very poor of WelkYour high rating is not deserved based upon how unscrupulous your sales staff areWe should have investigated further into the integrity of Welk Resorts, and that is on us, because the fact is you have none
Regards,
*** ***

Dear Mr& Mrs***,I am in receipt of your Revdex.com complaint filed on March 30, Please allow me address the points brought forth in your complaint.show that you both have been owners with Welk since August 5, You have upgraded twice since your initial purchase and
currently own 420,Platinum points to be used on an every "even" year basisYour last upgrade was on August 5, in Branson, Missouri.I am sorry if there were any misunderstandings during your sales presentationsWelk is highly rated for owner/guest experiences and for the high trade value through the exchange CompaniesWe take great pride in assisting our owners planning memorial vacations.apologize for any challenges you have encountered with the usage of your vacation ownershipWe understand how there may be misunderstandings in terms and conditions given verbally; therefore, we cover everything thoroughly in Our documents and disclosuresWe know that you are given a large amount of informationThat is why we legally allow you five days to read your contract after the date you signed.if you wanted to cancel within that time you had the right to do soincluded in your contract documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipThe instructions are specific that it must be done in writing within the defined timeframeUnfortunately, since you have passed your legal rescission period, we cannot simply cancel your ContractI have included a highlighted copy of the last pages of your purchase contract for your reviewThese pages detail your right of rescission for your ownership contract.The disclaimers that you both reviewed with your purchase specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writingWe review this information with you with the Sole purpose of eliminating possible misunderstandings or confusion.have included a copy of your Buyer's Acknowledgment of Representations that was signed and initialedby both of you during your purchaseThis has been highlighted for your reviewThe topic of rental and investment are specifically addressed in this documentI was not present at your initial sales presentation or either of your upgrade presentations, so I cannot assume what was said and what was taken away from each conversationWe use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownershipContracts are created, signed and explained to protect both parties in a transactionNot only did you meet and talk to the Sales Person and Sales Manager, the Escrow Analyst also went through the documents with both of you during your intial purchase and each of your upgrades.AS for your request to terminate your contract, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under Missouri law.I am more than happy to have a Senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipOne of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villainstead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersPlease know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potentialWe will customize the ownership to fit your vacation needs, based on what you purchasedThe reason you both purchased this ownership, as well as upgraded twice, was to use it for vacation travelPlease allow us to help you use your time.Please feel free to reach out to me directly at the email address listed below with any further questions or concerns you may have