Reo Pro Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My money was not refunded as indicated Another Agent called me (*** ***) and indicated they would prefer to offer me more listings There were no open assignments I received calls (all from different people) offering me the same deal - listings for $upfront fee

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" ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

We issued the full credit to the customer. We were unsuccessful in attempt to reach the customer regarding their assignments for over four weeks. Then, we received a Revdex.com compliant from the customer.
We tried to contact the customer again, left multiple voice mails and emails. Finally, we got...

to talk to the customer on 5/19/2014. The customer was very unclear explaining their compliant to us. From our side, we were always monitoring customer's files and work, but we could not reach the customer, and the customer was not responding to us. We are willing to refund the customer and discontinue any working relationships with them.

We understand that the customer was dissatisfied with the services provided to them. The customer received a full refund. A copy of the refund check is attached, Exhibit 1.
As for the customer's allegations towards our services, we consider them premature and unsupported. We provided...

the customer with the log in to our proprietary platform, gave them detailed instructions on how the system works and the best way to use it to maximize customer's satisfaction. Besides broad options of marketing and educational tools which are available to the customer upon receiving the individual log in, the customer was supposed to obtain a minimum of three BPO assignments on which we were to assist the customer. Attached on Exhibit 2 you will see customers profile information. The customer received an access to the platform on 07/01/2014. Attached on Exhibit 3, you will see that the customer received 3 BPO assignments. The customer accepted the assignments, thus agreed to complete BPO forms for all of the 3 assignments and submit it back to us for review and further assistance within the time limit. We want to emphasize here that the customer had an option to Reject the assignments right away so we could find another agent to take on the assignments. However, the customer agreed to work exclusively on those assignments.
If the customer has any further questions, they may contact us directly and we will gladly resolve any concern.

We acknowledge the fact that the customer was dissatisfied therefore,we addressed the issue promptly. The customer was contacted by us multiple times in hopes of resolving any issues.On 7/21/2014, we got in contact with the customer; however,the customer stated to be busy and to call back later ....

Our records indicate voicemails being left on 7/24/2014,7/25/2014, and 7/30/2014. Also on 7/30/2014, an email (Exhibit 1) was sent to the customer kindly stating that we have made the attempt, multiple times, to reach out to them in order to find a viable solution in regards to the initial issue and the Revdex.com complaint. The customer stated that "They will not respond". This argument is invalid due to the fact that we have made the attempt, more than once, to get in contact with the customer.
The customer states no receipt was recorded for a charge of $400.Exhibit 2 shows a copy of the customer's receipt that was sent to the customer's primary email immediately after the transaction took place .You will see our company's name and phone number on the top right corner. Therefore, we consider the customer's complaint unsupported .
If the customer  has any further questions, they may contact us directly and we will gladly resolve any

To Whom It May Concern,The customer received full refund in full compliance with our Terms and Conditions. Attached is the copy of the refundcheck.If the customer has any further questions, they may contact us directly and we will gladly resolve any concern.

We do not have any records showing the customer provided us with the payment. We contacted the customer to provide us with the evidence of their payment to us, the customer did not respond. Therefore, we believe that the customer's claim is unsupported. We did not receive payment from the customer....

If the customer has any further questions, they may contact us directly

The customer  received  a refund  from us on 3/3112014, as evidenced  by  the  attached refund receipt.
Customer's initial request for a credit was received after the customer filed an official complaint with their credit card company. We could not issue...

the refund at that time, since the customer's account was already credited. As soon as the chargeback was resolved in our favor, we issued the customer the full refund.
If the customer has any further questions or concerns, they may contact us directly and we will gladly resolve any issue.

To Whom It May Concern,
Please see the email we sent to the customer and customer's copy of the refund receipt. If the customer has any further questions, they may contact us directly and we will gladly resolve any concern.
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Do not do business with this company. Never pay them or anyone to do BPO's
This is not the way to do business and for any realtor who wishes to do REO's and foreclosures. Go directly to an asset manager and get on their list. This is in my opinion a misrepresentation of a service that the bank pays you to do directly. I must have been asleep at the wheel when I was contacted. LIVE AND LEARN.

After reviewing customer's complaint, we have decided to proceed with the full refund that the customer has lrequested. However, we do not agree with the customer's complaint as they received services from us in full compliance...

,with our Terms and Conditions. We provided the customer with the BPO assignments for the possible listing of a 'I!property, nor a listed property.  Attached you will see our Money Back Guarantee form, where we clearly state that ifwe do not provide the customer an opportunity to market and sell 2 properties in the span of one year; we will refund :the full amount. Attached you will also fine customer's refund receipt.If the customer has any further questions, the may contact us directly and we will gladly resolve any concern.
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I received a letter from the Revdex.com regarding an upset customer of ours. I called the customer initially on 5/14/2014 but left them a message. Then I called them every day, but could not reach the customer. I finally spoke to the customer on 5/22/2014. The customer had shared their displeasure on the...

fact that when they called to speak with one of our agents, they would never picked up their phones. The customer also called our customer service department but stated that they also did not pick up their phone. As a Director of REO Pro, I can reassure you that this is not how we provide a service to our agents. I apologized to the customer and gave them my direct line. I also provided the customer with an assurance of how we work and asked if they would like to continue to work with us. The customer stated that they would like to continue working with us.
This letter is to summarize how REO Pro took actions after we received a complaint letter from the Revdex.com
case [redacted]

We acknowledge the fact that the customer was dissatisfied with the services provided to them. Although the customer was provided with the services, we fully refunded the customer on May 27'h.
The customer received two assignments, and was promised a year of the services. Evidently,...

the customer had more time remaining to be serviced by us. As to the changes to our web site, we input new pop up window with the instructions for the customers to help them with the web site and assignments. Therefore, we consider customer's complaint unfair. All of our customer service phone lines are working properly, and we respond to all of our customers' emails timely and accordingly. You should understand that it is our first priority to make sure our customers are doing well, and submitting their assignments on time. With that being said we always make sure the web site is working proper,y. With the dynamic changes in technologies nowadays we have to keep up with new trends and customers' requests regarding our web site.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I have received the full refund as requested, however, I dispute the contents of the response as the company experienced "phone problems" while we were trying to resolve the situation.  The company also admitted that they dropped the ball in regards to our account as they terminated the person assigned to our file and never replaced them, which led to several other issues.  I stand by my complaint in full.

The customer addresses their deep concern about our company in their complaint letter to Revdex.com. However, as the customer was properly serviced by our company and was always receiving timely responses from us,the customer has never sent any complaint directly to our company. Last time we spoke to the...

customer, we received a positive response that the customer is happy and fully satisfied. If the customer addressed any concern directly to us, we would definitely make everything possible to keep the customer satisfied.
As evidenced by submitted documents below, the customer received services from us in full complaints with our Terms and Conditions.
Exhibit 1. Customer's profile. The customer received an access to use our online platform on 10/07/2014; then the customer continued to our services; last log in was on 10/29/2014.
Exhibit 2. The customer accepted and completed an assignment using our platform. Exhibit 3. The customer accepted our Terms and Conditions.
We believe that customer's sudden allegations toward our company are unfair lies and are very premature. We would much rather offer our services to another agent, to whom we can trust. Therefore,we deactivated customer's profile;all their leads will be reassigned. We have provided the full refund to the customer. Attached you will see a refund receipt (Exhibit 4).
If the customer has any further questions, they may contact us directly and we will gladly resolve any concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

After reviewing customer's complaint, we have decided to proceed with the full refund that the customer has
requested. However, we do not agree with the customer's complaint as they received services from us in full compliance with our Terms and Conditions. We provided the customer with the...

BPO assignments for the possible listing of a property, nor a listed property.  Attached you will see our Money Back Guarantee form, where we clearly state that if we do not provide the customer an opportunity to market and sell 2 properties in the span of one year; we will refund the full amount. We also tried to contact the customer back in regards of an immediate refund request,the customer was not available and they never returned the call. Attached you will also fine customer's refund receipt.

After further reviewing customer's concern, we have decided to fully refund the customer and discontinue any working relationships with them. After they have filed a first complaint with Revdex.com, the customer was notified that they are getting a refund check within several business days. However, the customer stated that they are still willing to continue working with us. The customer confirmed their decision via email. The copy of the email is attached. The customer then shortly changed their mind again. We issued another refund check for the customer on 5/27/2014 assigned number 1484. Although we agreed to refund the customer, we strongly disagree with the customer's complaint. On their complaint to Revdex.com the customer states that there were no open assignments. However, the customer received 11BPO assignments directly from us. Property IDs and addresses which were assigned to the customer are attached. With that being said, we believe that customer's complaint is unsupported and misleading. We are still willing to assist the customer with any questions or concerns they might have regarding the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Reo Pro is a total scam. They took $400 from me and promised me that I would have exclusive exclusive territories in South Florida and several REO properties for my real estate agents. I own Better Homes and Gardens Real Estate Florida First and I have over 250 agents serving South Florida. They contacted us out for our experience and ability to handle all of SOuth Florida. I even had my agents do some work for them and they kept promising we would be getting the deal. The deals were with the lender and any day we should be getting the real estate listings. They really need to be shut down!!!