Respond Power

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The service account hold name: [redacted] The service account address: [redacted] account : [redacted] Once I found out we have enrolled their program involuntary because Respond Power forged my signature, I have terminated any relationships with them to avoid any rediculous electric bills we cannot afford I have attached the copy of so-called "sales agreement", the signature on that agreement is totally different with my driver license and the checks I wroteI have also attached previous two months bills, the rate was 34.99C/kWH on march 2014!!!!!!!! Please respond us quickly because this issue is effecting our business vitally In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Good Morning, We are sorry the customer is unhappy with our response Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The answer again is unacceptableTheir rep told my husband one thing and this paper states anotherTheir rep said 10% off the billMy husband believed himHe asked if there was any reason it would not be 10% offThe rep said noWhy was a variable rate never mentioned to him at the door by the rep until he called in to find out why our bill quadrupled? The phone rep that my husband talked to when we receive the bill told him that December was the highest rates the energy sector had seen in years so why did this rep not mention that before hand nearly two months later when he came to our door? He clearly knew what was going on and the only way to get people to sign this was by avoiding mentioning it despite repeatedly asking about the rates or this company keeps their reps in the dark to make a sale at all costsThe rep lied, misrepresented the product for a sale, and defrauded not only our home, but I'm sure quite a few others in the areaNobody in their right mind would willing sign a paper to pay four more times than what they are currently paying for a utility bill if they were told that could happen Why was a variable rate never mentioned? Why was the fact that our rate could sky rocket never mentioned to us? Kindly show what time this transaction took place in writingIt was at least if not later which explains why the rep wanted to do the transaction outside and in 20% weather instead of come inside In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, According to the complaint, the customer states that she is unhappy with the current rate being charged The customer agreed to a variable rate contract, meaning her rate would be determined by the energy market We did send the customer a notification as indicated by the contracted salesperson (Please see attached for proof of mailing) As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February ***press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit http://www.CompetitiveEnergy.org

Good Morning, We forward cancellation requests to your utility within hours It then usually takes the utility - billing cycles to switch your service We have no control over this time frame Regards,

Good Morning, The customer enrolled in a variable rate plan with our companyThe rates on a variable rate plan are subject to change based on market conditionsUnfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets The customer's account has already been cancelledWe are sorry to lose you as a customer after so long We will not be issuing any further adjustments or credits in this situation Regards,

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, which eh admits, meaning the rate would be determined by the energy market We never guarantee our rate will be cheaper than the utility We state that historically we have saved customers money As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February [redacted] press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in ***sylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Good Evening, We are sorry if the customer had a bad experience with our companyThe sales representatives of our partner vendors are strictly prohibited from guaranteeing savings, although they may state that historically we have saved customers moneyThis customer was enrolled in a variable rate planUnfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets The account has now been cancelled, however, it typically takes the utility one to two billing cycles to process the cancellationPlease contact your utility directly for budget billing options Regards,

Good Afternoon, According to the complaint, the customer states that she is unhappy with the current rate being charged The customer agreed to a variable rate contract (See attached) over years ago, meaning her rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February ** press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Though sales reps may be restricted from guarenteeing savings they did so on two different occasionsI had two reps come to my house promising the same thing, regardless of what the compans "official" policies may be In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Morning, Please refer to our earlier response for an explanation of our charges We do not handle your billing directly You will need to talk to [redacted] for copies of previous bills Regards,

This customer's complaint was handled directly and the matter is now closed

We apologize for any misunderstanding on the part of the customerThe terms and conditions are provided at the time of sale as well and customer is made aware of those termsIf customer was not satisfied with the terms and conditionscustomer had seven days to rescind the agreementAs stated before, no refund is warranted as customer was billed in accordance with the terms and conditions

Good Morning, We are sorry the customer was dissatisfied with our previous response The [redacted] the customer interacted with works for an independent partner vendor They are instructed never to guarantee lower rates In light of the customer's comments, we will be reviewing [redacted] policies with the vendor to ensure that no deviation from that instruction has occurred We also apologize for the long wait to speak with one of our customer service [redacted] s We have been experiencing a drastic increase in call volume over the past several months We have recently taken steps to better serve our customers through our customer service department Our records indicate that one of our customer service [redacted] s contacted the customer on but the customer declined further service Again, we apologize if the customer has had a bad experience Regards,

Good afternoon We apologize for any inconvenience, but again, meter reading issues must be taken up with [redacted] directlyWe do not read meters [redacted] will be able to provide you an actual meter reading for any given month Regards

We would like to apologize to the customer for the difficulty they had reaching our call centerWe have experienced an extremely high call volume and that had adversely affected our ability to respond to customers needs in a timely manner We will be sending [redacted] a time refund of $to help them with the recent rate hike and higher than expected billThe sales agreement was for a variable rate based on market conditions, and market conditions in the US skyrocketed in JanuaryThe rate on the bill is merely a reflection of a shrinking supply and increased demand on the electric commodities market The account is canceled and is no longer being serviced by Respond Power

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I had originally signed up I was promised that their energy costs would always be lower then ***'sThat was a lie due to their charges being at and ***'s charges being at They lied to me to have me sign up and now my electrics getting ready to b turned off because of the lies they had told meTheir company tells people information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market The customer has been with our company for over a year on this plan As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February [redacted] press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

We have not enrolled your account and we are very sorry for your experience Please send us your version of the application so we can compare it to the application we receive from the contracted marketer in order to improve our quality control Regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I only switched because [redacted] said she would save me percent on my billI was with [redacted] at the time and only paying dollars a month, I switch back to [redacted] and my bill is still only dollars a month [redacted] told me my bill would not change even in winter monthssomething is wrong here, letting people know they get a discount and switch, then jack the pricesrespond power never kept their contract promise, dollars for referring someone, if ny knicks win so many games I would get a discount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***