Respond Power

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although the attached written agreement states that the rate does not guarantee to be cheaper, the sales people did orally guarantee that it would beIn addition to that promise, also given were cards for free prescription cards for free refills that were not usable at any of the local pharmacies I would be satisfied if Respond Power refunded a partial amount, and would then stop preying on elderly adults outside of their homes and not trespass onto private property with sneaky tactics as they did as well Although it is one persons word against another, my father cannot read the fine print in the agreement and trusted the salespeople that what they said was true In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking su***y of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February ** press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in [redacted] Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The fact that a company can quadruple someone's rate without telling them and then try to blame it on the customer is disgustingI understand that I had a variable rate, and I was prepared to see the rate increase slightly, but who expects to see their $bill go up to $600? Obviously, no customer would be prepared for thatAt the very least, a letter should have been sent out advising customers of the rate increase, before months had passed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We spoke with [redacted] they were the ones that figured out that Respond Power was overcharging us by almost 300%Respond power didn't say what they were charging per kilowatt on our bill they put a percentage in as "commodity fee" After the man at [redacted] did the math he estimated they were charging us cents a kilowatt as opposed to ***'s centsThe man at [redacted] had my husband reach out to Respond Power to see if they would at least negotiate this rateThe man my husband spoke to would not allow him to speak to a [redacted] , give his name, nor negotiate any rateWhen my husband told him he would be hearing from our lawyer the man told him to "go and spend more money on a lawyer" What kind of company would say that to a paying customer? This company is nothing but a fraudEven the man at [redacted] said it's unethical what they are doing to us but since they are the billing company [redacted] cannot change the amount owed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Evening, Our last answer was responsive to the customer's complaint Regards,

Good Afternoon, According to the complaint, the customer is unhappy with the recent rate being charged. The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market. As has been widely reported,... there has been a spike in the wholesale energy market which was reflected on the most recent bill. This is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on record. We are referring customers to the February [redacted] press release from the PUC regarding this issue. (Please see attached) In addition, this is not just happening in Pennsylvania. Please see this link relating to New York prices as well. [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget billing concerns. We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection. Regards In addition please see this informative article. Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so high. Regardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions. Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity. There is ample gas supply in the United States, especially given the boom in shale gas. What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gas. When demand is high and capacity is constrained, costs increase. This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system). Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business owner. Just like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid. Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable power. In the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the country. At the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner. It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy markets. The result? Competitive energy suppliers and utilities alike are paying higher than normal prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business owners. This is causing everyone’s bills to rise. As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalize. However, winter weather may very likely be around for some weeks to come. Despite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winter. A number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future. In the meantime, there are some things that can be done to help manage energy bills. Conserve energy as much as possible. For example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to 120 degrees on the water heater. Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions. Customers interested in price stability can also investigate fixed price options that many suppliers offer. Customers in need of financial assistance should investigate their state’s home heating assistance programs. In many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills. Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers. For a list of shopping websites, visit [redacted]

As stated before, customer was billed in accordance with the terms and conditionsNo refund will be issued

Revdex.com: I am not marriedI do not have a wife or anyone named [redacted] in my homeThere is on the other hand a mentally ill girl named [redacted] who was residing in my home for a short timeBut the way this company conducts the business is menacingI want people to know about this I want everyone to know about my story I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do understand it has been an extremely cold winter but our usage was less this winter than previous winters. Respond Power's customer service did tell me it was a variable rate I was signing up for BUT also told me numerous times that the rate would ALWAYS still be below whatever ***'s rate would be. To just price guage customers is against the law! I did cancel after the 430 dollar bill only to have Respond price guage us one more time and send us a 700 dollar bill when our usage that month was even less. To price guage customers to get what last little bit out of them you can is just unethical and this case is not resolved b/c the least Respond can do is give half of what they have taken from my family back. Maybe they need to research price guaging laws instead of blaming it on our cold winter! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Good Morning, The customer enrolled in a variable rate plan with our companyThe customer's signed sales agreement is attached below for confirmationUnfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting this response My father was scammed into agreeing to the variable rate He was promised the rate would always be competitive with [redacted] ’s rateThis was untrue after the second month into the cycle He was also convinced and given cards for “free” drug prescriptions which were not validHad I realized this scam earlier, I would have cancelled the account earlier, however I live in another state and do not get to his home as often as I would like I would like him to receive some type of refund directly from Respond Power as they should be embarrassed and shut down for their preying and lying to elderly persons I switched energy supply companies unflortunately it takes months to take effect, which means he paid over cents more than [redacted] rates for the first month and cents more per kilowatt this month His average use is about KW so he paid at least $extra the past months waiting to switch Again, I feel this is criminal to scam and persuade elderly folks in this manner My father is a very trusting man, unfortunately---if is harmful when you are trusting very dishonest people, such as those soliciting for Respond Power Sincerely, [redacted]

Good Morning, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February ** press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in [redacted] Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards [redacted]

Good Morning, We are sorry the customer is unhappy with our response While we forward cancellation requests to the utility within hours, it usually takes the utility - billing cycles in order to process the switch We have no control over that time frame Again, we apologize that the customer has had a bad experience Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First and foremost my husband is not listed on my account Therefore he is not permitted to make changes without my consent!!!!!!!!!! Secondly, the sales person promised our bill will be decreased by ten percentEver since my husband made the UNAUTHORIZED change to MY bill it has steadily increasedThis company is hiding behind statistics and it needs to stopThey need to be held accountable for their SHADY practices!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged. The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market. As has been widely reported,... there has been a spike in the wholesale energy market which was reflected on the most recent bill. This is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on record. We are referring customers to the February [redacted] press release from the PUC regarding this issue. (Please see attached) In addition, this is not just happening in [redacted] . Please see this link relating to New York prices as well. [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget billing concerns. We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection. Regards [redacted] [redacted]

Good Morning, We are sorry the customer remains dissatisfied. Briefly, let me try to explain why PPL can offer lower rates right now. While suppliers like Major Energy/Respond Power base their rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annually. Because of that, sometimes suppliers find themselves with higher rates than utilities. Eventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets. We are sorry to lose you as a customer. Regards,

Good Evening, We are sorry that the customer is dissatisfied with our response However, the customer signed up for a variable rate plan The account has been canceled We are not issuing a refund Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptable *** and *** rates stayed the same There was no need for this price gouging
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer's account has been canceled and contacted by our customer service department
Regards