Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your sales rep never indicated to me that this was a variable rate plan despite me asking the sales rep multiple times if "anything" could affect what the rep told me would be a 10% savings off of the current billThe rep repeatedly told me you will save approx 10% off your billThe rate more than tripledIf the rep would have said that your rate would more than triple upon signing up, do you think I would have signed up for that? He misrepresented the service
Our bill is about $This one was over $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer's account has been canceled and contacted by our customer service department
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your apology would be acceptable if you would acknowledge and accept my terms of the rate reduction for the March ***and future April bill (which will be the last) Aside from that, your excuses will not magically resolve this Please note that you will be hearing from the PA attorney general shortly on this matter as paperwork has been filed Based on recent news, the AG already has enough to start an investigation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This does not solve any of my issues, I want my money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience the customer may have experiencedA customer service representative will be making contact in order to fully explain the services and to answer any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My issue has not been resolvedMy bill has not been correctedNor has the PUC stepped in to take corrective action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience the customer may have experienced.
The customer called our customer service center on 4/**/and agreed to enroll on a month fixed rateUpon reviewing this phone call, our company's representative failed to mention that there would be an
early termination fee if the customer was to cancel the account in the middle of the month termSince the customer was not properly informed of the early termination fee, we will no longer assess the feeNo further collection attempts will be madeAgain, we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Im sure that was not me that selected variable That was your agent that wrote it downThat's not my hand writing and I would not misspell English So this is not my fault for selecting variable being selectedFunny how your agent talked about fixed rate and selects variable Something shady went on there
How is it that all of a sudden after one year, my rates skyrocketBut within that one year my rate stayed the same, if you're saying I was variable all along how were my bills in a consistent range for approximately a year
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
The person I spoke with was completely unhelpful. He didn't explain anything I couldn't read myself, and didn't attempt to help me, nor did he care about the fact that I can't afford to pay this absurd bill! I had NO WARNING that I would be receiving a dramatically higher rate, and need this fixed. Not only did the person (*** ***) I spoke with on the telephone not help me, but he also included me in interoffice emails regarding food he had placed in their kitchen, to which I also received SEVERAL 'reply all' emails I had to explain to my boss(see attached)
This company is completely unprofessional, and there is simply NO explaination as to why I should EVER receive a $electric bill for a SMALL bedroom apartment. I need some type of HELPFUL resolution, as opposed to a pointless response that took several weeks to receive
I cannot afford this, and will NOT be able to pay this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry the customer remains dissatisfied.
Regards,

To whom it may concern;
Thank you for reaching out regarding this matterI can confirm that your account has been cancelled and notice has been sent to your local utility regarding the return of serviceIf you have any further questions please
contact our customer service department at ###-###-####Thank you and have a great day
Sincerely,
Customer Service Representative

In February 2014, I received an electric bill for $for a sq ft brick townhomePreviously my bills never topped $When I called, I was told that they "uncapped" their rates and as a result, they increased 400%I am also part of a class action suit which is still in the worksRespond Power ripped off thousands of unsuspecting customersAll you have to do is Google them and you'll see all the trouble they're in at the moment

Good Morning,
We are sorry you are unhappy with your service after being our customer for so longBecause this is a public forum, we are unable to go into the specifics of your accountHowever, we will note that we have been supplying your electricity since If you have
remaining questions, please contact our customer service department again
Regards,

Good Evening,
According to the complaint, the
customer is unhappy with the recent rate being charged
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market
As has been widely reported,
there
has been a spike in the wholesale energy market which was reflected on the most
recent billThis is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on recordWe are referring customers to the
February ** press release from the PUC regarding this issue(Please see
attached) In addition, this is not just happening in Pennsylvania.
Please see this link relating to New York prices as well
***
Finally, the account has been
canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget
billing concerns
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
All the business did was apologize about me not being happy with their serviceI want the actions taken that I requested in my first complaintI want a refund of the balance owed to me, which is an offset of what their rates were compared to those of *** for the months of January, February and March
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was in fact promised a drastic reduction on my electric bill by the respond power employeeI was not informed of a variable rateMy bill after adding respond power to my electric bill was NEVER lower, it was always times more than ever before! I wasPromised to be removed from their services and was not removedI was promised that a *** would return my call, I never received a call! Their customer service is unprofessional and disrespectful! I am extremely dissatisfied with everything about this company!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We once again apologize for the inconvenience the customer is experiencing.
We have attempted to resolve the matter with the customer and no resolution can be achievedThe offer presented to the customer stands
It is our position that the customer was validly enrolled and billed in accordance with the terms and conditions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Since I hesitantly agreed to the $refund and new contract, I will make every effort to honor that agreement (no promises though since Repond didn't honor their "promise" to provide me with "the best prices we can" as reflected in my most recent bills) However, in order for me to be even remotely satisfied, I will need the following: 1) the check to actually arrive in the amount specified (not like the 1st time), 2) a copy of the new contract I reluctantly agreed to on the phone which includes the rate, term length, and dates/cancellation fee information (since there seems to be frequent "miscommunication" on Respond's end, I prefer it all in writing), and 3) receipt of my next electric bill that accurately reflects the agreed upon new rate (again, due to past issues, I am not confident that this bill will be what I was offered during the phone call)Again, I am very discouraged that Respond is permitted to do business in this way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

First, the agent on the phone never guaranteed savings for every or any specific month. Second, the customer has changed his argument from stating that his wife did not sign up for a variable rate to the fact the his wife is not the named person on the account. His wife verified that she was authorized to make changes on the account
Regards

This matter has been resolved through our customer service department