Respond Power

Good Morning, The customer enrolled in a variable rate plan The rates on a variable rate plan are subject to change based on market conditions Unfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like [redacted] /Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high marketsThe account has now been cancelled Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# /////////, and have determined that my complaint has NOT been resolved because:( The response claims that Respond Power's rates are simply reflective of the market Yet a comparison of other third party suppliers (as well as the public utility) show that Respond Power's rate is nearly twice the average market rate Part of the "Respond Power Promise" is to "offer competitive rates." How could these rates be considered competitive with other PA rates? The response deflects a charge of misrepresentation (or is it fraud?) by essentially arguing that it doesn't matter whether a Respond Power representative lies about his identity and employer to potential customers because the only important thing is what the contract says This may be legally correct in many cases, but it certainly isn't ethical As I said, we are not the only ones who were sold on Respond Power by a representative claiming to be from PECO On line two of the contract, directly above the signature line, there is a box labeled "PECO Energy" checked off This seems reasonably confusing The response claims that the sale was confirmed through a third-party verification call Who called whom? If the third party placed the call, what phone number did they use? Was it the phone number listed on the sales agreement? Finally, the response claims that Respond Power will be evaluating the sales process of these independent sales representatives from their partner vendor in light of my complaint Independent sales representatives from a partner vendor? Now that we've distanced Respond power from the individuals who have been accused of misrepresentation, twice in one sentence, I wonder what the evaluation process will be Will they be contacting people who have complained? Will they be contacting " [redacted] *," the representative that signed us up? Does Respond Power take any responsibility for the actions of these representatives? If a company who deflects charges of verbal misrepresentation by merely citing the small print and distancing itself from it's representatives, then claims it will be conducting an evaluation, I should think there should be something to back up that claim At least it should be expected to if it is to be Revdex.com accredited In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We have contacted with Respond Power few times, but they always promise to have someone call us back, but it never happensEven in this platform, they constantly dodge to explain the issue of why the signatures are differentWe have lost our last patient and feel that there is no solution coming from hereTherefore, we file this case to court In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Good Morning, We are sorry the customer has experienced high rates The customer enrolled in a variable rate plan, meaning that the rates would be determined by the energy market During this severe winter, as the demands on an already limited energy market drastically increased, rates increased in kind Please see the article below for more information on why rates have skyrocketed during this winter The customer's account has now been cancelled Please be aware that it can take one to two billing cycles for the utility to process the switch Again, we are sorry and we are sorry to lose you as a customer Regards,

Good Afternoon, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February ***press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well[redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So explain why your rates are triple the rates of West Penn PowerYour cold weather excuse is ridiculous its winter that's what happens in the winter it gets cold!!! Your company is taking advantage of customers and blaming cold weather, which is unacceptableI will let others know about your scam via all social media outletsI would hate for anyone else to be taken advantage of by this unprofessional company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, According to the complaint, the customer states that she is unhappy with the rate being charged and not being able to contact our customer service department We are very sorry that she could not reach our customer service We have been in contact with many customers and are returning calls as soon as possible As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled by our company and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit http://www.CompetitiveEnergy.org

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like a phone call from the company in order to work out the billing situationI would like something in writing showing the account is cancelledPhone number to reach is ###-###-####Thank You in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

CROOKS !!!! only use if you have money to just lay out in the street They should be in jail each and every one of them I hope that was clear enough

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, one of your employees claimed to be a state employee conducting research to ensure that we were not being double charged distribution charges from our electric supplier (at the time [redacted] ***)He explained to me and had me speak to a person on the phoneAt this time I did not see a document stating anything about Respond Power nor did anyone claim to be a representative of Respond PowerI also have a witness to verify this Regardless though, when your competition has variable rates and they are costing about a third of the cost of what your company is charging, you're obviously charging an unethical priceThis is one of my issues with your company Listen, I told you how to resolve itYou've already lost me as a customer, and there is already a grass roots movement to boycott your company entirely in this stateIf you continue your practice of leading customers into contracts while LYING ABOUT WHO YOU WORK FOR, then that's the major issueDo you honestly think there will be no repercussions from a lack of ethical behavior? I will pay you the rate from December to January from my billsI want that rate applied to the next two bills I had already paid and I want a refund of the differenceIt's a fair compromise because I am still paying you a higher rate than most of your competition out here, but I am not letting you charge me that rate and think that you can get away with it without me continuing the processI have already contacted the Attorney General's office, as have many other citizens of [redacted] Until I get a partial refund, this issue is not resolved in my book In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a response from Respond AFTER I started the complaint with the Revdex.comThis was reply: " [redacted] , I tried reaching you this evening to discuss your account and left you a voice mailI reviewed your account, and I do not see where you were offered $to renewThe amount your account is noted for is $now and $in three months for a total of $Please let me know what I can do to assist youthank you [redacted] ***" I think this is beyond a "clerical error" as I have now received three separate accounts of this resolution (the initial phone call offering $160, the Revdex.com "clerical error' response, and the refunds of $Respond response)I think there are some serious issues with this company and I am NOT comfortable doing business with themAgain, I want the overcharged bills adjusted/refunded, and I want to be let out on my new contract without penalty [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any misunderstanding the customer may haveCustomer's allegation of price gauging is factually incorrectAs stated before, no refund or adjustment is warranted as customer was billed in accordance with the terms and conditions

Good Morning, The customer enrolled in a variable rate contract, meaning the rates would be determined by the energy market Unfortunately, during this severe winter an already limited energy market saw a spike in demand This led to significantly higher rates The customer's account has already been cancelled We are sorry the customer had trouble contacting our customer service department We have experienced a drastic increase in calls over the past several months We have taken steps to better handle the call volume and better serve our customers Regards,

Revdex.com: At this time, I have not been contacted by Respond Power, LLC regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not believe the company is telling the whole truth I have read the different complaints on this website concerning the company I noticed that some people were charged the higher prices in January I was not So, I would like to know if the company charged all people with a variable rate the same amount as they charged meIt would stand to reason that if the polar vortex is to blame for the higher prices, shouldn't that affect all of the variable rate customers? Why are some people charged one rate while another customer is charged a different rate? I understand that this was a tough winter It was for consumers as well However, charging consumer's five times the rate is ridiculous I would like the company to provide the formula they used to figure out the rate that I paid It seems to me that the company is arbitrarily charging customers whatever price they choose Since Pennsylvania has no legislation (though they are currently in the process of passing legislation to cap this type of price gouging) preventing this type of outrageous price gouging the company is taking advantage of their customers Which, I guess they feel is good business since most consumers are not paying close attention to their bills But, my hope is that customers, like me, check their bills closely and leave a company that charges such high rates I have and will continue to follow up with the attorney general as well as the utility commission in hopes of getting this type of business practice changed to protect future consumers I still want the company to reimburse me for the two months that they overcharged me I am willing to pay a fair price, and I am willing to take in to account the Polar Vortex But, the rate they charged was not an ethical price to charge I will not settle until the company provides their formula and or reimburses me for some of the unreasonable prices that they charged In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, This customer has been enrolled in a variable rate plan with our company since the fall of We only have one account number listed for this account and it has been the same the whole timeThe customer's account has now been cancelled and will return to [redacted] at the end of MayBecause this is a public forum, we are unable to get into specifics hereWe encourage the customer to contact customer service or [redacted] directly for more detailed information Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My response to the message from Respond Power: Thank you for once again explaining to me how a variable rate plan works but this is not necessary since I know how a variable rate plan worksYou are not addressing the issue here but instead keep telling me how a variable rate plan works The issue I have with Respond Power is the fact that the representatives that were sent to my house representing Respond Power used unethical sales practicesThey misled me in order to get me to sign the contractI did not sign the contract right awayI questioned them for a VERY LONG time and they told me that Respond Power’s variable rate would always be lower than ***’s variable rate and this is how I would save up to 10%They did explain that I may not save a whole 10% but I would save because the rate would be lower than ***’s rateThe letter Respond Power mailed to me said “You have now joined the hundreds of thousands of others who have chosen Respond Power to be your Energy Service Company and in saving up to 10% annually”This letter did not say “and maybe save up to 10%” or “possibly save up to 10%”In this letter Respond Power was stating the same thing that the representatives told me: that I would save “up to 10% annually”I understood that, since this was a variable rate plan, I may not save a full 10% but may only save 1% but I would be paying less than ***’s variable rateIf I would have saved even one tenth of a percent there would be no issue hereInstead Respond Power increased my rate 322% over monthsThe rate I was paying at the beginning of those months was already higher than ***’s rateThere is no possibility for savings with a rate that high, yet when I called and spoke to [redacted] at Respond Power on he lied to me and told me that if I locked in at a fixed rate I could still save up to 10% this year***’s rate was at the time and I tried to explain basic math to him but he was sticking to his statementSo it was not just the representatives that came to my house that lied to meYour customer service representative [redacted] was still trying to deceive me in March when I first called about thisWhy does Respond Power condone this deception? If Respond Power had any ethics you would apologize to me for deceiving me and give me a refund of $282.72, the amount I was overcharged during the month period mentioned in my complaint The fact that Respond Power sent representatives to my home without a valid permit just adds further proof that Respond Power is operating unethically and does not respect the law Please do not respond to this with another explanation of how a variable rate plan worksPlease respond to the real issue or refund my $please Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although the market has had increases due to a cold winter, there is no basis for a 200% increase followed by a 300% increase Furthermore, it does not compare equitably with their direct competitors, of whom, the closest one are still charging 300% less than they are Furthermore, they were unwilling to lower my rates to competitive levels, unless I signed a year contract, locking me with them And finally, they will not let me out of their pricing plan until the end of the month, a full days after I called So they get to legally "steal" from me for another month, after I have cancelled their service Sincerely, [redacted]

To whom it may concern; Thank you for reaching out regarding this matterAfter a review of the call recording it is clear that the question was answered to the best of our abilityIt was stated that your bill is split into two portions, the distribution and the supplyRespond Power is only involved in the Supply portionThe portion is a simple math equation: the usage derived from your meter read, which is completed by the local utility, which is forwarded to Respond Power and the rate per unit of usageThe rate is the section which Respond Power offers competitive choice between your local utility and other suppliersYour bills increased in step with your usageYour calculations fail to take into account the fact that you use more electricity, even if at a lower rate, you would still have a higher bill than the prior month when your usage goes from kWh up to over 1,Thank you and have a wonderful day Sincerely, Customer Service Representative