Respond Power

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am requesting prove from Respond Power that I gave permission for them to switch my accountI have asked the operator several times to please send me prove of me giving permission to be switchedTo this date I have not received any prove nor have I received an apology from Respond Power, Thank you, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience the customer is experiencing as a result of the unexpectedly high rates this past winterThe customer initially enrolled in a variable rate plan with our company via door-to-door sale on July **, The customer’s signed sales agreement is included for confirmationThe customer was never enrolled in a fixed rate planBecause the customer was validly enrolled in a variable rate plan, no refund is due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I want to come to some agreement on what we owe this company I do not want to pay $for one month of service when I can't afford thisNor do I want my electric shut off because of this company's shady practicesI was told I would get lower electric billsI was never told my bill would more than triple or obviously I would have sent them on there wayI was LIED to and this type of conduct should be illegal!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

An investigator with the PUC rendered a decision on July **, The PUC has the authority to determine if a customer was improperly enrolled and can require specific action on the company's part in that circumstanceThe investigator dismissed the case brought by the customer and determined that the customer had agreed to enroll with our company at a variable rateIf the customer wishes to dispute this finding, customer should contact the PUC again to determine what steps may be taken As such, no refund or adjustment will be given

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It is ashame that I was not able to contact the business directly and had to involve the Revdex.com to have my service terminated Thank you for your assistance in resolving this matter in a timely fashion Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am unable to pay ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Mohammed Rashid

Good Evening, According to the complaint, the customer is unhappy with the recent rate being charged and has been having difficulty reaching us We apologize that the the customer has had trouble reaching our customer service department but due to ongoing repercussions of the Polar Vortex, we are experiencing an extremely high call volume The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February **press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is unacceptable I did not sign up for a variable rate contract [redacted] never stated anything about variable rate contract at sign up, nor was I informed that my account would switch to variable rate in January If this was the case I never would have signed up with the company or would have canceled once variable rate kicked Wouldn't make sense for anyone to sifor variable rate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: An apology does not resolve the issueI asked to be compensated as a customerI do not feel as though this company values me as a customer My message to the company: Since you are unwilling to make your customers happy, I will be sure to inform all of my friends and family as to what kind of a company you runIn addition, I'll make a few announcements on all of the social media websites I am a part of to warn people of your companyI don't want what happened to me to happen to themYour deceptive marketing and lack of customer service is appallingHave a great day! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You state that your company is sorry in your last e-mail- if this is the case, do something to improve the situation My issues, points, and questions are valid and if your company has any morals behind it, you will agree to compromise and help the situation Additionally, I just received another bill from your company, after I cancelled service with you To say that it takes weeks to switch service over is absurd and dishonest The *** agrees, and because of dishonorable companies like yours, there now needs to be laws put into place to protect good people like myself against greedy companies like yoursI am still hoping that someone at your company will demonstrate some sort of human empathy, fairness, or a back bone Do not send me a link to an article Do not copy and paste information from some kind of form letter Instead, demonstrate to the "we are sorry" you sent and be willing to meet a loyal customer halfway As your representative also told me, "it is Respond Powers goal to save you money." Prove it ? Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Good Morning, The sales representatives of our independent partner vendors are prohibited from guaranteeing savings, although they may state that historically our customers have saved moneyThe customer enrolled in a variable rate planThe rates on a variable rate plan are subject to change based on market conditionsUnfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets The account has now been cancelled Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good afternoon, this customer is not satisfied with the reply from Respond Power and will continue to reject replies offering no resolution in the case of false advertisement of competitive prices. Charging four times the competitor's price is not "comparable rate" pricing. Sincerely, [redacted] ***

Good Afternoon, According to the complaint, the customer states that he is unhappy with the current rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February [redacted] press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards In addition please see this informative article Why Have Energy Bills Increased – Explaining Price Volatility It has been a record cold winter across much of the country, and many have been expressing deep concern as to why energy bills have been so highRegardless of whether energy is purchased from a utility or a competitive energy supplier, customers have seen electricity and natural gas prices spike in many parts of the Northeast and Mid-Atlantic regions Why did prices rise? Simply put, the issues at hand are the cold weather, electric grid and natural gas pipeline capacity, and the increasing use of natural gas not just for heating purposes, but to create electricity There is ample gas supply in the United States, especially given the boom in shale gas What customers are feeling are the results of a strained transportation and infrastructure system that delivers electricity and gasWhen demand is high and capacity is constrained, costs increase This winter’s “polar vortex” has increased the demand for both natural gas and electricity, resulting in significant congestion in the natural gas pipelines and on the electric grid (the highways of the energy system)Everyone relies on these natural gas pipelines and the electric grid to get energy from where it is produced to where it is used by the homeowner, the tenant, and the business ownerJust like only so many cars can efficiently travel along a highway, only so much natural gas and electricity can move through the natural gas pipeline system and the electric grid Also, while more and more people are using natural gas directly for heating purposes, electricity generators are also increasingly using natural gas to produce affordable powerIn the short-term, this electricity generation is putting further strain on the natural gas capacity in certain parts of the countryAt the same time there are also bottlenecks on some parts of the electric grid, preventing electricity from getting from the generators to the consumers in an efficient manner It’s known from economics that constraints on supply (such as not being able to get gas from where it is plentiful to where it is needed) cause prices to rise, and this has occurred in the wholesale energy marketsThe result? Competitive energy suppliers and utilities alike are paying higher than prices when purchasing from the wholesale market in order to provide energy to homeowners, tenants, and business ownersThis is causing everyone’s bills to rise As the winter weather gradually improves and temperatures rise, the demand for energy to heat homes and businesses will decrease, placing less pressure on the nation’s electricity grid and allowing energy prices from suppliers and utilities to normalizeHowever, winter weather may very likely be around for some weeks to comeDespite the unusual weather, the gas and electric delivery systems have proven to be highly reliable this winterA number of new natural gas pipelines and electricity transmission lines are planned or under construction which should reduce the chances of a similar price spike in the future In the meantime, there are some things that can be done to help manage energy bills Conserve energy as much as possibleFor example, make sure doors and windows are well insulated, seal any air leaks, and lower the water temperature setting to degrees on the water heater Customers using a competitive supplier and who are on a variable rate plan or whose fixed contracts have expired, should review their contract to confirm the accuracy of the pricing and call their supplier if they have any questions Customers interested in price stability can also investigate fixed price options that many suppliers offer Customers in need of financial assistance should investigate their state’s home heating assistance programsIn many states, a customer can stay with a competitive supplier and still receive assistance paying utility bills Customers should visit their state’s “energy shopping” websites to compare offers from different suppliers For a list of shopping websites, visit [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This disclosure was never shown to me at the point of sale or discussedI guess it a reason why they have agents come to your house when it's pitch blackTheir offer is for me to sign a one year agreement with them at 300% more than what I was paying and take $off a yearI've talked to different customer service rep and their response is that the agent who came to my house was probably new and that he may have not known the policiesThat's there issueThe customer rep I talked to told me they had the highest spike in history of their company for prices yet this guy didn't mention it once to me, at least months after this happened, when I asked about any price changesFor soliciting a sale, full disclosure needs to givenIt never wasI've asked repeatedly for them to produce that the requested for a solicitation for the neighborhoodThey have not and I'm asking again for the solicitation notice by the locality for approval to solicit door to doorI want the agent's name that sold this and I am requesting a copy of this be sent to again for the 2nd time Here is the city's code [redacted] The fine is $plus court fees They owe me the difference which $for misrepresentation and possibly fraud if it was inten In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, According to the complaint, the customer is unhappy with the recent rate being charged The customer agreed to a variable rate contract, meaning the rate would be determined by the energy market As has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest winters on recordWe are referring customers to the February [redacted] press release from the [redacted] regarding this issue(Please see attached) In addition, this is not just happening in [redacted] Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled and it is now up to the utility to process the cancellation Please contact your utility for budget billing concerns We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: you have still not provided information to defend or justify why YOUR company needs to charge so much more than any another company Your contintuation to forward me copy & pasted pieces of articles speaking about our extreme weather, etcand to deny that your company is charging more than double what any other variable rate is being charged with is unprofessional and unacceptable I do not need any further articles to read or websites to visit If what you are charging me is so in-line with the current issues, as mentioned in your copy & pasted pieces, then all variable rate customers would be experiencing similar charges This is not the case Once again, your company is no where close to the "average" variable rate for last month These issues that youare quoting are happening everywhere, which you stated and therefore have agreed with Therefore these issues would apply to all bills, not just your company Either provide REAL information, not links or information you are taking from other sites (plagarism, one could possibly say)or adjust my per watt charge to be more in line with what is REALLY happening currently in the market Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We understand all of those circumstancesWe are well aware that we signed a contract, and the representative we spoke to on the phone yesterday made it clear that last winter was coldThe problem more specifically that we have with Respond Power is deeper than just a signed contract and a cold winterOur issue is in the fact that we were falsely given information, being told by the sales representative that it was required to purchase the product in order to set up our electricity at the [redacted] We used this information in deciding to sign the contract, and like I mentioned in the previous complaint, it was our first day of college and first time at the [redacted] , so Respond Power took full advantage of our vulnerable situation to say the leastNot to mention they did it illegallyWe have three witnesses of this encounterOur other issue is that Respond sales representatives were illegally trespassing into the [redacted] Apartment complex, and soliciting without a proper soliciting licenseBecause we were informed that this product was required to live with electricity in the [redacted] , there was no way that we could have been aware of this trespassing factor and other illegal circumstancesRespond Power also did not address our desire to get a refund, and before taking other measures, we wanted to give them the opportunity to do soIt is our greatest priority to get a full refund, and we will do what is necessary to get our money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, According to the complaint, the customer states that she thought she would save money on her energy bill and is unhappy with her current rate [redacted] agreed to a variable rate contract, meaning her rate would be determined by the energy market We do not produce any literature that advises that our rates will always be lower than the utility Additionally, as has been widely reported, there has been a spike in the wholesale energy market which was reflected on the most recent billThis is merely a reflection of the current energy market where a shrinking supply of electricity is under the strain of massive demand due to one of the coldest January’s on record We are referring customers to the February press release from the PUC regarding this issue(Please see attached) In addition, this is not just happening in Pennsylvania Please see this link relating to New York prices as well [redacted] Finally, the account has been canceled the Utility We are truly sorry for your experience and advise you to sign up on a fixed rate that will ensure price protection Regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Respond Power is still claiming that I could have saved up to 10% this year Let's do some math From to I was charged per kWh for kWh***'s rate was I was charged $by Respond Power [redacted] would have charged me $= $overcharged From to I was charged per kWh for kWh***'s rate was I was charged $by Respond Power [redacted] would have charged me $= $overcharged From to I was charged per kWh for kWh***'s rate was I was charged $by Respond Power [redacted] would have charged me $= $overcharged On Respond Power offered me a fixed rate of I declined since ***'s rate was lowerI requested that Respond Power terminate my agreementWhen I contacted [redacted] on to to - The Bill has been misplaced since my husband received a paper bill since it was a new account***'s rate was during this period so the bill would be less than Respond Power's rate of From to Respond Power would have charged me $for kWh [redacted] charged my husband $= $less by choosing *** From to Respond Power would have charged me $for kWh [redacted] charged my husband $= $less by choosing *** From to Respond Power would have charged me $for kWh [redacted] charged my husband $= $less by choosing *** From to Respond Power would have charged me $for kWh [redacted] charged my husband $= $less by choosing *** ***'s new rate for Sept to November will be which is still less than Respond Power's rate of that was offered to me Based on these amounts I would have paid a total of $to Respond Power and $with *** Please explain mathematically how it would be possible for Respond Power to have saved ME even 1/of a percent in based on these numbersA courtesy refund of $and a fixed rate that is higher than ***'s rate was/is not going to save ME any moneyDo not just tell me the statement "customer could save up to 10% with a fixed rate plan" is trueProve it with mathIf you can't show me how it is possible with some math then Respond Power is still making claimsPlease issue me a refund of $** Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Good Morning, The customer enrolled with our company nearly three years ago in a variable rate planThe rates on a variable rate plan are subject to change based on market conditions Unfortunately, the energy market performed very poorly this past winter due to /> decreases in energy supply and increases in demand due to the cold weatherWhile suppliers like [redacted] /Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets The customer's account has now been cancelledWe are sorry to lose a loyal customer Thank you,