Respond Power

Good Morning,
We are sorry the customer remains dissatisfied We are not, however, going to be issuing a refund in this situation.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Here is the former account information requested by them as I have made the change to go back to my original energy source, ***: ***
?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Send me what proof of what you were paidYou have to have statements that show what money you received from my accountAgain *** has told me that yous were paid for each of those monthsAlso, here's another funny part to this whole thing, my last bill you billed me for was so lowYou aren't answering anything and *** can't discuss the charges you guys billed me forI just want to see proof showing that you guys weren't paid twice. [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We responded to the customer and they found the response unsatisfactoryWe believe our response has been adequate
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be unsatisfactoryThe resolution would mean either furnishing the paperwork that shows a contract where a variable rate term was agreed upon or assessing the customer based on a fixed rate at the time of signup and refunding the difference The business failed to keep any records on my account I had no idea I was even on a variable rate, due to budget billing keeping a flat rate on each billWhen I emailed them after the flat rate increased they made no mention of the variable rateI have a message from them stating that I am on a fixed rate(see message below) They have no contract and no paperwork on me, therefore the fact that they charge a variable rate vsfixed is up to their digression The business is insinuating that because a variable rate was charged, that I must be on a variable contract term without any paperwork proving it
Sincerely,
***
messages from the business can be found below.
Good Afternoon,
Thank you for your email; because you are enrolled in a fixed rate contract, there is no cancellation fee
Thank you,
***
Good evening ***
I see that you enrolled as a telemarketing sale on April **, 2013. I do not see any paperwork that was involved. I see also that you cancelled your service with us. Should you require additional assistance, please do not hesitate to contact me. Thank you. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They did not offer me a refund of any kind that's why they were canceled and their rates are way too high they raise them without notice sick and tired of being ripped off time and time again you can't really TRUST ANYONE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Good Morning,
We are sorry if the customer has had a bad experienceThe sales representatives of our independent partner vendors are trained to never guarantee savings, although they may state that historically, our customers have saved moneyThe customer was enrolled in a variable
rate product as confirmed by the customer's signed sales agreement. The rates on a variable rate
plan are subject to change based on market conditionsUnfortunately, the
energy market performed very poorly this past winter due to decreases in energy
supply and increases in demand due to the cold weatherWhile suppliers like
Major Energy/Respond Power base the rate on a daily rolling average and
hedging, most utilities purchase energy in massive block and adjust quarterly
or semi-annuallyBecause of that, sometimes suppliers find themselves with
higher rates than utilitiesEventually trends reverse and utilities are forced
to adjust their rates to make up for losses due to underpriced supply sold to
customers during high marketsWhile the commodity markets for natural gas are one factor that affects energy prices, they are not the only factor
The account has now been cancelledIf you would like to discuss this further, we encourage you to contact our customer service department
Regards,

We apologize for the inconvenience the customer experienced with our companyAttached is the customer's agreement wherein both variable rate boxes are clearly marked. Unfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in
demand due to the cold weatherWhile suppliers like *** ***/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annuallyBecause of that, sometimes suppliers find themselves with higher rates than utilitiesEventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets
Customer's account is fully cancelledUnfortunately, because the customer was validly enrolled in a variable rate plan, no refund is warranted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Regardless of a spike, I was not home for weeks and I live aloneThere was nothing running to make my bill go up to almost $Sending me a copied article is not resolving the problem I am having with this company over charging me!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The representative that sold us this alternative source, *** **, came to us at our door and lied to us regarding the company's chargingAlso, after having cancelled our account, we are still being BILLED BY THIS COMPANY EVEN AFTER CANCELLATIONNo one has contacted me even though I complained times and made it very clear that I wished for an account representative to call me back and try to find resolution in addition to addressing the behavior of the sales representative for their companyNo one has contacted me.
Sincerely,
***

A refund has been sent to this customer

To whom it may concern,
Thank you for reaching out again regarding this matterSince you were a valued customer for multiple years we can offer you a courtesy refund to show our appreciation for your time with us, however, given that you are requesting over $900, I find it impossible to offer you such a large amount and I would not want to offend you with a "small token" that you find offensiveHaving said that I can offer you a $courtesy refundPlease feel free to contact me directly at ###-###-####
Sincerely,
Customer Service Representative

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What about my bill corrections and the money I'm owed? The over charge for the first bill then being charged twice for the second billWhat happened to the rate? All you have to say is you'll waive the $fee? I already knew that cause the agreement wasn't committed on your endWhat happens with the over Billing? I want my money back this is outrageous.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That simply isn't what he told me and this company's response isn't good enoughThis company should disclose everything to me at the point of sale and they didn'tIF they are going to higher independent contractors, then they should be trained to represent their products accordingly and this guy didn'tRegardless of what the reps are suppose to do or not he didn'tHe told me I would be saving 10% off my bill month after monthHe mentioned nothing at the time he came to my door that my rate was variable despite me asking multiple times if there was ANYTHING that could affect the billHe said noI would save 10% off my billWhat he represented to me is fraud. The guy didn't mention anything about how my rate would triple in one month because I wouldn't have signed up with him and either he didn't know about rates tripling or didn't say anything to meThat is fraud
I guess that is why he came to my house at when it was pitch blackIt's also illegal to solicit business door to door in my hometown unless you go to the court house and request an acception from the court houseI'm sure he didn't do that either so if this is not resolved I will be going there as well and see if he is in compliance with that code and proceed thereIn addition to that, my husband signed up for this and I am the sole account owner
The account was closed immediately by myself because I didn't want to be taken advantage by this company any furtherIf I wouldn't have, I would have been charge $100s of extra dollars a month from this company who lied to meKindly refund me the difference of what I normally pay which is a refund of around $My address should be on fileIf it is not, I will gladly provide you the address
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I'm still getting charges on my next electric bill
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Good Morning,
Our last answer was responsive to the customer's complaint
Regards,

This complaint was settled with our customer service department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because just
My electric bill should not have been higher because of there advertisement My bill with Atlantic city Electric was never this high I asked Response Power several times how did they come up with this amount Was told by the Response Power representative that I should refer to Atlantic city Electric I am also on the pragram that helps pay my electric bill Was told to get Response Power off my bill because they over charge people Have been noticing since June of this year how my electric is higher then last year every since response power was added to my billI say again response power advertisement is false
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,
We are sorry the customer has had a bad experience The customer enrolled in a variable rate plan with our company, meaning the rate would be determined by the energy market I have attached the customer's signed application as verification of her enrollment
The customer's account has now been cancelled We will not be issuing a refund in this situation
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They still have not fixed this RP is ripping off customers I want my money refunded and I want something noted PUBLICLY that they do what they want with the rates
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***