Respond Power

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I called to complain in February, the customer service representative told me he would give me the rate posted on the state's website for the next month, but could not do anything about February's bill since the bill was already adjusted onceI did cancel, but that does not mean that they can tell me one rate on the phone and then bill me another one just because the customer cancelledAnd I do have a letter from where they said they offered fixed rates, just like they posted on the state's website when I called to complainSo to say that I initially signed up for a variable rate or that that is what they offer is not true, since that is not what they have been advertising
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
However, we feel we have been robbedThere was NO notification that the price was going up, and they charged 4x the standard rateWe normally had a $dollar charge to a $charge, it is INSANEIt's highway robberySince filing this complaint, we have canceled our services and have gone elsewhereUnfortunately, we are stuck paying our bill for the time being, but this company is just awful.
I must say I'm very impressed with the Revdex.com's communicationThank you for your help in this matter.
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If Respond Power is just not going to issue a refund (as promised in their 2/**/phone call), then there is nothing I can do, EXCEPT to register the fact that this is NOT an acceptable outcome to this long dialogue From the very start, it has been difficult and frustrating to communicate with Respond Power So, if nothing else, this complaint may serve as a warning to other consumers
We remain completely dissatisfied.
Sincerely,
*** ***

Good Morning,
According to the complaint, the
customer is unhappy with the recent rate being charged
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market
As has been widely reported,
there
has been a spike in the wholesale energy market which was reflected on the most
recent billThis is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the coldest winters on recordWe are referring customers to the
February ** press release from the PUC regarding this issue(Please see
attached) In addition, this is not just happening in Pennsylvania.
Please see this link relating to New York prices as well
***
Finally, the account has been
canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget
billing concerns
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards
In addition please see this informative article
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,
We are sorry the customer remains unhappyThe customer was billed in accordance with the terms and conditions which were provided to the customer at the time of enrollmentWe will not be issuing a refund in this case
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Respond Power continues to insist on blaming the Polar Vortex, the cost of moving electricity etcto justify in their opinion the extremely high cost per KWH they charged when it basically just boils down to taking advantage of the situation at hand. It is like a company price gouging after a hurricane or any other natural disaster which may have occurred. I could understand a slight increase occurring; however, going from roughly $per KWH to $when *** is locked in at roughly $in a matter of three months is inexcusable. Admittedly, I was naïve along with many other electricity consumers and vulnerable for choosing a variable rate and apparently they had the right people on board to sway us from where we were at the time the contract was signed. And I feel that Respond Power is quite smarmy when instructing me to look for a fixed rate the next time. Choosing an alternative electric supplier has been programmed into consumers from the state of PA, along with lots of correspondence from *** and we fell for it. To having Respond Power attach a pre-warning announcement from the PUC dated for February, 2014, something tells me that there may be snakes in the woodpiles of both places. But as a local TV station ~ WPXI out of Pittsburgh follows the rounds of complaints and the generic answers from Respond Power and even elected officials, this act of greediness and its countless repercussions are far from over. And the fact that I called Respond Power almost two weeks ago to get out of the contract with a company with questionable consumer practices only to find out from *** that I cannot go back to them until the next billing cycle beginning April ***, only irritates me further as I anticipate another shocker of an electric bill. Respond Power can try to justify their costs to the consumers as much as they want but it is still a diluted answer. Also, I was instructed by *** to contact Respond Power as to what rate they will be charging for this billing period and still am awaiting a response. All that will make me happy is to be reimbursed for the cost of electricity overcharged to our account by Respond Power over what *** charged its customers for those three months and the money it will cost our account before we can move to ***. I am behind the proposed law that consumers have the right to cancel with their electricity supplier and to be connected immediately to the supplier of choice. Here again, a pig with lipstick is still a pig!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Evening,
According to the complaint, the
customer is unhappy with the recent rate being charged
The customer agreed to a variable
rate contract, meaning the rate would be determined by the energy market
As has been widely reported,
there
has been a spike in the wholesale energy market which was reflected on the most
recent billThis is merely a reflection of the current energy market where a
shrinking supply of electricity is under the strain of massive demand due to
one of the *** *** ** *** ** *** *** *** ** ***
*** ** press release from the PUC regarding this issue(Please see
attached) In addition, this is not just happening in ***.
Please see this link relating to New York prices as well
***
Finally, the account has been
canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget
billing concerns
We are truly sorry for your
experience and advise you to sign up on a fixed rate that will ensure price
protection
Regards
** *** *** *** *** *** ***
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Good Morning,
We will not be issuing a refund in this situationThe customer enrolled in a variable rate planHistorically, such plans have saved customers money However, we never guarantee savings
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company has not addressed the heart of the issue that they take responsibility for who they hire what and what they sayAs I have stated in my previous emails, they gained my signature under pretense and access into my homeIf they do not take responsibility for who they hire, potentially they should not be in the business of dealing with customersAs of today I am in danger of having my utilities terminated due to their meddlingSince I rely on Oxygen, this would endanger my safety and healthThey need to make this bill and all times they interfered with my service correct on my bill, so that I have the potential to live without this potentially perilous situation sitting over my headThis company has come across as truly heartless in this regardsI hope the hundreds they have taken from me is worth it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am disappointed in Respond's response. I think they misrepresented their services when they sent an agent to my house and promised they could save me money by switching to their company for my electricity supply. Within a few short months by bill skyrocketed to over $and my rate nearly quadrupled. They claim on their website to offer competitive rates, my local electric supply company maintained a cent per kilowatt hour rate over the winter. How is it that Respond couldn't compete with this fair and reasonable rate? How are customers supposed to afford cents per kilowatt hour? I still request an adjustment based off of a reasonable and "competitive" rateI have sent all of my bills since switching to Respond
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,
11pt;">
According to the complaint, the
customer states that she thought she would save money on her energy bill and is unhappy with
her current rate
Customer agreed to a variable rate contract, meaning the rate would
be determined by the energy market (Please see attached application and Verification). It is clear that our company is separate from the Utility. It is not possible that West Penn Power told the customer that they were scammed, as we are an approved energy supplier. We do not produce any literature that advises
that our rates will always be lower than the utility
Additionally,
as has been
widely reported, there has been a spike in the wholesale energy market
which
was reflected on the most recent billThis is merely a reflection of
the
current energy market where a shrinking supply of electricity is under
the
strain of massive demand due to one of the coldest January’s on record
We are
referring customers to the February press release from the PUC
regarding
this issue(Please see attached) In addition, this is not just
happening in Pennsylvania. Please see this link relating to New York
prices as well***
Finally, the account has been canceled
We are truly sorry for your experience and advise you
to sign up on a fixed rate that will ensure price protection
Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The information they show as an excuse for this Abusive company to have an outrages 368% increase in the price of electricity does not show in the market, at least in ***If that would be the case I would call any company and be offered a rate at least close to this rateInstead I call a company and receive a very compatible rate to the one I was paying beforeTo be clear my rate was x 514kwh = $and the next month the rate according to Respond Power should be adjusted to x kwh = $After using less kwh and as you can see the use was not out of the and the increase due to the weather was not so great to merit this increase After calling some power providers including *** the rate I was offered was If the market has increased the rates due to use the why these rates are available to anyoneI have cars in my house and if I go to fill the tank of all of them at the same time or just one I still get the same rate (the determined rate by the market) and going anywhere it would not change 368% for no reasonI think that there should be a FEDERAL department involved in these types of increases to determine If this is an abuse of power on behalf of the provider.
And to be clear on the cancelation of this account, "It was me that called to cancel this out rages business relation"And *** was more that glad to take care of my account at a rate less than the one I was paying Respond Power
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello:
Thank you for reaching out regarding this matterYour account has been cancelled and there are no fees or charges for terminationThank you
Customer Service

After we spoke on the phone we were able to resolve the issue
Sincerely,
Customer Service

We would like to apologize to *** *** for the difficulty she had having her concerns addressed when she attempted to contact usWhile the energy market did allow her to receive a fairly stable rate around for over a year, recently the energy market skyrocketed and the cost of electricity
increased 400-500% on average around the countryThe agreement she signed in was for a variable rate contract, and unfortunately for *** *** and millions of others across the country, she experienced a rate shock due to massive demand due to one of the coldest January's on record coupled with a shrinking national supply of electricity mainly due to EPA regulations on the coal industrySadly companies are forced to pass on these costs to consumers as the cost of electricity raisesWe see that her account is scheduled to be switched back to *** on March ** and we wish her well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
I would like to know what the outcome is with the PUC when you do finally resolve this with them. I do not want Total Respond Power to walk away with no resolutionThey TRP will not respond and you and the Federal Trade Commission and the Public Utility Commission are the only ones that did respond to this issueThank you for your time and please keep me informed of this outcome
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You will continue to go to other college students and rip them off in the same way that I wasMy bill doubled in price because of your services and they were unnecessary for me to have
I will be satisfied with there response when I know that they will stop going door to door, praying on college kids to make a profitWhat they do is both immoral and wrong and should be stopped
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is still a balance owed that is well over and above what I would have been charged by *** *** that I feel should be waived by respond power
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never said anything about a payment planI want the overcharges removed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***