Retrieval-Masters Creditors Bureau, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What they indicated is true However, the issue is that I was covered by *** *** *** *** *** who paid the claim back in I need *** to refund the money plus the fee they charged Attached is the EoB from *** indicating that the subscriber (ME) has no payment responsibility.Best,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We believe the issue to be resolved as per recent call to agency from *** *** our client is issuing an refund and we agreed to issue a refund on the processing feePlease let us know if we may be of further assistanceBest regards

Dear *** ***, please be advised of the following as it pertains to your complaint filed with the Revdex.comOn 8/**/our client *** *** *** placed your account with our agency to recover funds for laboratory services ordered by *** *** and provided by
*** on 3/**/Prior to referring your account our client has made several attempts to resolve this issue with youOur client has provided us with the original invoice for the services mentioned along with the note below.Thank you for your recent attempt to make payment for this invoiceHowever, your credit card payment was unable to be processed due toone of the following reasons: invalid credit card number, insufficient funds, invalid expiration date, invalid card type, no signature provided.Please resubmit payment promptlyThank you for using our laboratory.Perhaps this is just a misunderstanding and your intentions were to make this payment with *** some time agoIn any event our office hours are Monday-Friday 8:AM until 11:00PM we can be reached at the following numbers ###-###-####, ###-###-####, ###-###-####, ###-###-####, ###-###-#### our representatives look forward to assisting youA copy of the original invoice has been mailed for your reviewYour account will be placed on a day holdPlease let us know if we may be of further assistance to you

Dear *** *** please be advised of the following, we have reviewed your complaint and have found that our client Laboratory Corp placed the account with our agency on 10/**/to recover funds for lab services provided on 3/**/On 12/**/they recalled the accountUpon notice of the
recall we removed your account from our collection process and sent a request the the credit bureaus to remove any negative marks associated with this accountPlease give up to days for the process to finalize before checking your reportPlease let us know if we may be of further assistance

Dear *** ***, please be advised of the following as it pertains to your complaint filed with the Revdex.comAs you mentioned in your complaint we haveconfirmed that payment has been received by our clientOur collection efforts have ceased and your credit rating has not been effected by our efforts
Wethank you for your attention to this matter and apologize for any inconvenience we may have caused.Best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I sent the payment to RMCA because they were the ones that constantly contacted me for payment. I have also spoken to representatives of RMCA and was told that they would update my credit report within 60 days of receiving payment. Now since payment has been paid, they're giving me the run around. Since the money order was made to RMCA, [redacted] aren't able to cash money order.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We have thoroughly searched our records, and we could not locate an existing account with our agency for an account in the amount of $180.00.  We did however have an account ending with [redacted]  that was reported to the credit bureaus in the amount of $247.20 owed to our client Laboratory Corporation of America.  This account was closed from our agency on 2/**/2015.  Our agency has sent a direct request to the credit bureaus to have our trade line updated on your account.   We truly do apologize for any inconvenience this matter may have caused you.  If you have any further concerns and or questions please do not hesitate to contact us.

Dear [redacted],We have reached out to our client [redacted] once again and they have confirmed that two requests have been sent to the credit bureaus to update your account to a paid status on 03/**/2015 and 4/**/2015.  Seeing that both requests were within a single 30 day time frame, and the credit bureaus can take up to an additional 30 days to process requests; therefore if your account does not reflect the updated status, it should be reflected within a week or so.  We apologize for any inconvenience this may have caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] please be advised of the following as it pertains to your complaint filed with the Revdex.com. On 2/*/2014 our client [redacted] placed your account with our agency to recover $156.00 for lab services provided on 8/*/2013, the services were ordered...

by [redacted]. On 2/**/2015 our client reported a $50.00 payment on this account and recalled the account. We have no record of contact with you regarding this account. Perhaps your complaint is referring to a converstaion with the laboratory and or the 2nd collection agency used on this account. In any event we have requested that any negative marks place on this account by our agency be removed the confirmation# for this request is [redacted] Please let us know if we may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I do not accept American Medical Collection response. This debt is from prior to 2010. Its date to drop of my credit report was Jun 2015, and it was removed according to FCRA act. I have the certified letter that I sent Transunion in November of 2010. I also have copies of my credit report verifying the debt is old and is zombie debt. Since 2013, I have been on Arizona Medicaid program as well as their mental health program and do not have any bills. I was committed by the state, and would not and couldn't have occurred any debts. So, there is no way that I have an outstanding bill from Labcorp.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My complaint has been partially addressed, since the company did remove the mark from my credit report.  However, their response contained inaccuracies which they should correct on their end.  They state that I gave an incorrect invoice number when contacting their office.  In fact, their office used ONLY ONE invoice number in all of their written notices to me.  This is the invoice number I used when contacting them.  I believe that I was unfairly penalized for administrative errors on their part, and find it unreasonable that they should have such a high rating on your Revdex.com site.  I feel that because their errors cost me hours of time and months of worry, not to mention anxiety over my credit rating, there should be some repercussions.  Thank you for your consideration. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], please be advised of the following as it pertains to your complaint with the Revdex.com. We contacted our client who refereed your account with our agency on 1/*/2015 to recover $59.80 for a subscription of  "For Prosperity" forecast. We were able to obtain from...

them the original signed order form and an itemized break down of payments received and owed (attached). According to our client records you made payments toward the subscription you are now denying. In any event we have ceased our collection efforts and advised our client of your dispute. you will not hear from us regarding this account again. Your credit has not been effected by our collection efforts. Please let us know if we may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, one of the issues in my complaint was the lack of telephonic response by the business's toll-free customer service department.  A customer should not be expected to merely pay the amount demanded by this business in their written correspondence.  The business provided a telephone number at which to contact them regarding the matter and should actively engage customers via that medium.Thank you for your assistance in this matter.
Sincerely,
[redacted]

Dear [redacted], please be advised of the following as it pertains to your complaint. On 3/** a review of your call was conducted and are findings were that you were indeed offered a settlement on the account made payable in two installments. One received on 1/**/2015 the other on 2/**/2015. The...

representative who offered the settlement did so within his job parameters however failed to properly code the account as settled which left a balance open on your account.We have reduced your account balance to zero owed and sent you a settled in full letter. We also removed any negative marks reported to any credit bureaus as a result of our collection efforts on this account. Please accept our sincere apology for any inconvenience caused. Both representatives have received addition training in the area of there errors. We trust that these actions address your concerns. Please let us know if we may be of further assistance. Best regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
What [redacted] has failed to inform you is the information that they sent you is not accurate.  I attempted to contact them several times via phone and through their online system PRIOR to you receiving this information and THEY DID NOT respond to my attempts.  Finally around November 2014, I finally got a response from them and ALL that they provided was a robotic response.  I specifically requested that they send me a copy of the ORIGINAL tests prescribe by the doctor.  In stead, they sent me a copy of what their employee had manually input into the computer system.  Thus I have no way to verify if they even inputted the correct test into THEIR computer system.  I also challenged paying upfront because I specifically stated EVERYTHING WAS covered by insurance.  Under [redacted] law and medical ethics, they have to tell me ALL costs upfront which they failed to do.  In addition, it has been over 30 days since my last attempt to communicate with them which means their failure to communicate means they had resolved this issue on their end.  I ONLY agreed to what the insurance covered and any additional tests performed by them I did not consent for them to perform.  THIS IS A CLEAR VIOLATION of MEDICAL ETHICS along with STATE and FEDERAL LAW.  Any documents otherwise are not accurate.  Thus you have bad information therefore cannot collect on nothing because I owe nothing.  I will also be contacting one of the disability rights groups in my state about this issue since [redacted]s is taking advantage of their disabled customers due to their improper billing practices. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  However, I am still in need of proof that all three major credit agencies have been contacted regarding this.  If I do not receive this, I will reopen a new complaint against this company.  Please send proof of this within 10 days. Thank you,
Sincerely,
[redacted]

Please be advised of the following as it pertains to complaint
ID#[redacted]. On October **, 2014 our client [redacted]
placed [redacted] account with our agency to recover funds for labs
services provided on  April [redacted] 2011.  On 2/**/2015 the account was paid
in full. [redacted]...

[redacted] requested a paid in full letter/deletion letter. On
2/**/2015 [redacted] confirmed receipt of letter via email. On 2/**/2015
we received a call from [redacted] requesting that we call [redacted] to
expedite the deletion process. We called and obtained a deletion
confirmation # [redacted]. On 2/**/2015 [redacted] received a call from our agency and was provided the confirmation number. We trust that the desired resolution was obtained for the consumer and apologize for any undue concern during the resolution process. Please let us know if we may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We are in receipt of your complaint submitted to the Revdex.com in regards to your account due to our client, NJ EZ-Pass ending in [redacted]. Our records reflect that your account was placed with our agency, Retrieval Masters Creditors Bureau, Inc., on June [redacted] 2017 as a...

revoked EZ-Pass account.  Please be advised that pursuant to your concerns, we have reached out to our client and are still awaiting their response.  In the meantime, please be advised that we have ceased collection activity against your account ending in [redacted].  Furthermore, please be advised that our agency did not report your account ending in [redacted] to any of the credit bureaus.  Should you have any further questions and/or concerns, please do not hesitate to contact us.  Tell us why here...