Retrieval-Masters Creditors Bureau, Inc

Review: I was sent a notice stating that the New Jersey E-ZPass had sent me notices for an outstanding violation, which is not true. I never received a notice for any outstanding violations nor did I miss paying a toll on Jun **, 2014 because I don't have E-ZPass, so I wouldn't go through an E-ZPass, unless it wasn't like a typical toll with a booth. Also, I talked to The New Jersey Turnpike Authority by email who stated I could pay the $1.50 toll price by phone. Even though, New Jersey Turnpike Authority never sent me any proof of this violation on [redacted]. Now my credit is ruined over a $1.50 charge that I didn't even know about.

Retrieval-Masters phone representative said she couldn't help me, then hung up on me when I told her I didn't know about this "violation".Desired Settlement: I want taken off their list, and my credit report history untouched. I want them to take off any mark they made on my credit. I want this agency to stop harassing me with allegations that I didn't even know about. I want an apology as well.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint with the Revdex.com. On 9/**/2014 our client reported to us a payment of $1.50 made to account #[redacted] this payment was applied to the account.

Upon receipt of this complaint our client was contacted and notified of your claim to have not received notification of the toll violation their response to the dispute was to waive the remaining balance and accept the toll payment as payment in full for invoice [redacted].

Our collection efforts have ceased. Your account has not been reported to any credit reporting agencies.

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: AMCA (A.K.A. Retrieval Masters Creditors Bureau Inc) began contacting me regarding a debt from Quest Diagnostics. I have disputed the validity of this debt with a debt validation letter to no response. Even my disputes over the phone have been ignored. This debt is not valid; and AMCA refuses to investigate and follow the law. They are also in violation of the Fair Debt Collection Practices act by reporting a disputed debt to the three major credit bureaus, and are in violation of the Fair Credit Reporting Act by reporting the collection entries as a new entry each reporting period. There are two disputed accounts: [redacted]; and [redacted].Desired Settlement: I would like for AMCA (A.K.A. Retrieval Masters Creditors Bureau Inc) to cease contact with me, and to stop reporting the unlawful and damaging information to my credit files.

Business

Response:

Please be advised of the following as it pertains to consumer complaint. our client the original holder of the debt placed the two mentioned accounts with our agency to recover balances due for lab services provided by our client on 8/**/2013 & 9/**/2013 both ordered by [redacted]. both accounts have been placed on hold, lab requisitions and health insurance claim forms/itemized statements have been requested from our client. A removal from the credit bureaus (two) has been made during this process. confirmation numbers [redacted] &[redacted]. Our offices have not received any written request for verification of the debt prior to this complaint. Nor have we received a dispute. Only a request to not call on 2/**/2014 the phone number was removed from our calling list on that date.

Review: I have received several phone calls from ###-###-####. Sometimes more then twice a day. No one ever leaves a message.

Today I called this number and a message played saying that it is AMCA. Then hold music played but nothing happened.

I called again and got someone right away. I asked what this business was and she told me it was for a "personal business matter." I asked what that was and she wouldn't say. She just kept asking me if this was [redacted]. She then said they would find another way to get in touch with me, and hung up the phone. I called back, and when she heard my voice, she hung up.Desired Settlement: I feel that when a reputable firm tries to contact you, they should leave a professional message stating their name, number and reason for calling. And calling somewhere and then being hung up on for no reason whatsoever is unacceptable.

Business

Response:

Dear [redacted], Please be advised of the following as it pertains to your complaint. As per guidelines set forth by the FDCPA & TCPA our representatives are not allowed to disclose any information regarding an account placed with us until they have verified that they are speaking with the correct consumer. The recording of the two phone calls you placed to our agency were reviewed for quality and we found that our representative asked several times if you were [redacted], she informed you that it was regarding a personal business matter for [redacted], she gave her name and the name of the company and still could not obtain verification.

The next call was to gather geographic information on the company so that you could file your complaint.

Our efforts have ceased on this account and our client has been notified of such.

Please let us know if we may be of further assistance.

Best regards

Review: I have received an unexpected collection letter from " American Medical Collection Agency "

{ AKA, alias ; this is an Alternate Business Name for "Retrieval Masters Creditors Bureau"}

for billing amounts ($35) which I do not owe. to "Quest Diagnostics Inc."

Efforts to contact them and correct their errors have been unsuccessful.

This collection bill shows an "AccountPay No. : [redacted]

The address on their form-letter is " [redacted] "

The mailing address on payment-stub is " [redacted] "

Phone numbers listed on the form-letter are : ###-###-####, ###-###-####Desired Settlement: Provide written confirmation that:

a) the $35 amount in question has been FULLY PAID to the original creditor.

b) they will Stop all collection efforts against me.

c) that they have or WILL Remove or Correct any & ALL negative reports to ANY Medical or CREDIT bureau(s) or reporting agencies.

Business

Response:

Please be advise of the following as it pertains to your complaint. On 9/*/2014 account pay number [redacted] was refered to our agency to recover funds for lab work provided on 3/**/2014 ordered by [redacted]. On 9/**/2014 our client advised us that the account has been paid in full. our collection efforts have ceased the account was not reported to any collection agencies. Please let us know if we may be of further assistance.

Review: [redacted] has supposedly sold my account to RMCB, Retrieval-Masters Creditors Bureau Inc, for a total of $234.43. The items billed were sent back to [redacted], so no bill was accrued. When I log into [redacted], these charges are nowhere to be found on my account history. I have tried to contact RMCB directly, but have gotten nowhere with them. This is a fraudulent collection account. All items were unsolicited and returned to sender.Desired Settlement: I would like RCMB to stop the collection process before it hurts my credit score even further. [redacted] has no record of these charges on the account history because the charges are not valid. All items were unsolicited and returned upon arrival.

Business

Response:

Mr. [redacted] please be advised of the following as it pertains to your complaint.

your account has been noted as a dispute, our collection effort have ceased our client has been notified as such.

Please let us know if we may be of further assistance.

Review: I am getting harassing letters from Retrieval-Masters Creditors Bureau, They claim they are working on behalf of Hertz rental car and site a traffic citation date of July ** 2012. I tried several times to dispute this with Hertz and was never able to get an answered telephone. I have tried several times to contact Retrieval-Masters Creditors Bureau again never a valid phone or contact? I did not commit any traffic infraction and believe this is a scam. Any Advice? I keep getting these letters that have fake postal notification stamps on them.Desired Settlement: I did not commit any "traffic/toll citation.

Consumer

Response:

Please see the attached signed authorization form from the consumer.

Business

Response:

Review: I received a fraudulent collection notice from this business dated January *, 2015. They are claiming I owe $59.80 for a purchase from [redacted] or Personal Predictions for Prosperity. I never made any such purchase. I believe this is a collection scam. The letter even states they are "worried about my well being." The overall language of this letter leads me to believe this is a scam to collect money from elderly people.Desired Settlement: I want this company to cease sending me letters immediately and remove me from any of their internal records. I want confirmation that this has been done and that I do not owe any money. I also believe they should be investigated further for their unethical collection practices. I believe the authorities should be involved.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint with the Revdex.com. We contacted our client who refereed your account with our agency on 1/*/2015 to recover $59.80 for a subscription of "For Prosperity" forecast. We were able to obtain from them the original signed order form and an itemized break down of payments received and owed (attached). According to our client records you made payments toward the subscription you are now denying. In any event we have ceased our collection efforts and advised our client of your dispute. you will not hear from us regarding this account again. Your credit has not been effected by our collection efforts. Please let us know if we may be of further assistance.

Review: AMCA is a collection company collecting on behalf of [redacted] There was an amount of $50 on my collection report from AMCA. I called to resolve as I was unaware of this debt. The bills were sent to a former address of [redacted]. I asked if I paid the debt would it be taken off my credit report, a young lady said they would update but not remove, it would be in my best interest to call quest and square up with them then call AMCA back and they would remove it. I did so and to my surprise there was another charge that would be going to collections, I paid both and brought my account current. I then called AMCA to inform them and ask if they can remove and they stated it was not their policy to remove anything from my credit report because I should not have taken the advice of the individual who I spoke with earlier. The gentlemen also mentioned that removing from credit report was against the law in California. To my understanding that is a violation of the fair credit report act. Please advise if this is correct.Desired Settlement: My file number with AMCA is listed on next sheet I would like for them to consider that the address they had on file was not the correct and also consider that all debts have been paid thus removing the collection status from all 3 credit bureaus.

Business

Response:

Please be advised of the following as it pertains to [redacted]'s complaint. Our client placed the following two account numbers with our agency to recover [redacted] & [redacted] funds for lab work as [redacted] stated in his complaint our representatives will state our company's policy regarding removal, Our policy states that we do not remove accounts from the bureau in exchange for and because of payment to an account. The accounts are updated as paid, settled etc. This is how the bureau's operate and suggest as best practices for agency's. With that being said we appreciate [redacted]'s bringing his account current with our client and providing our offices on 10/**/2014 with the requested proof of payment for the account. After a complete review of the circumstances surrounding the complaint we elected to request for removal of the account from the credit bureau.

We trust that this resolves your concerns, please let us know if we may be of further assistance.

Review: I received a very abrupt letter from Retrieval Masters Creditors Bureau, inc on or around 11/**/2015 stating "Ignoring or refusing to pay a legitimate debt like the one you owe our client, New Jersey Turnpike E-ZPass, is unacceptable."

After calling and requesting a formal debt validation letter with respect to the alleged violations with NJ E-ZPass on 11/**/2015 I was informed it would be in my hands within 7-10 days. I followed up on 12/**/2015 since I had not received any correspondence. A second letter was mailed on 12/**/2015, which as of 12/**/2015 has still not been received.

I am not paying a illegitimate debt, and to date this company has failed to adhere to Fair Debt Collection Practices Act, and has not provided any legitimate debt validation letter as requested twice.Desired Settlement: As I can't dispute this with the credit bureaus since it is not filed with them, I am requesting a debt validation letter containing the details of the alleged violations with the NJ Turnpike violation numbers, and accompanying paperwork from NJ E-ZPass.

In the event they continue to fail to provide this information I request that this account be closed and further collection activity ceased.

Business

Response:

Dear [redacted] We are in receipt of your complaint submitted to the Revdex.com on 12/**/2015, regarding your account with our client, ACS Transport Solutions-NJ EZ-Pass ending with [redacted]. Our records reflect that a payoff letter was requested 11/**/15 and sent to our letter vendor to mail to the original mailing address that was placed with our agency by our client on 10/*/2015. A second payoff letter was then requested 12/**/15 and sent to our letter vendor to mail to the mailing address that was provided by you to our agent. Nevertheless, pursuant to your concerns expressed in your complaint, our agency has resent you both the 11/**/2015 and 12/**/2015 letters, as well as an accompanying print out of the violation details for your account ending with [redacted]. We would like to apologize for any confusion and/or any undue concerns we may have caused. If you have any further questions and/or concerns, please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,