Retrieval-Masters Creditors Bureau, Inc

Dear [redacted],  We are in receipt of your complaint submitted to the Revdex.com on 9/**/16,
in regards to receiving calls from our agency, Retrieval Masters
Creditors Bureau, Inc.  Please be advised that our agency has removed
your telephone number ending in...

[redacted] and will not be placing any calls
to your telephone number.Should you have any further questions and/or concerns, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The alleged creditor claims they informed the Credit Bureaus to add the designation of "Charge-Off" on three separate occasions, to "make sure they added it to the credit file." As we currently work and reside an the Digital age, informing the Credit Bureaus one time, and one time only, would have been sufficient. The computers would have taken care of it from there.The claim by this alleged creditor that they were somehow in a position where they needed to submit the Charge-Off designation to the credit bureaus multiple times in order to get it to show up on the credit report, is nothing more than the alleged creditor attempting to make excuses to the Chicago Revdex.com for its attempted manipulation of the credit bureau reporting systems.The original creditor appears to be attempting to sell and/or forward the alleged debt to a third-party agency, but still actively report ongoing credit data to the bureaus, as if this were an open and active account that the original creditor was still in possession of.As the account is considered closed at the point of the alleged Charge-Off, there should have been any further reporting of this account as having any continued credit activity after that time. The reporting of the repeated, multiple Charge-Offs after the account was permanently closed is a violation of the Fair Credit Reporting Act. Further, the reporting of continued credit activity after the Matter was forwarded to a third party is a violation of the FCRA, and fraudulent, as well.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We are in receipt of your complaint submitted to the  Revdex.com on 7/**/16 regarding your account with our client, The Swiss Colony-Midnight Velvet, ending in [redacted].  Our records reflect that your account ending in [redacted] was placed with our agency,...

Retrieval Masters Creditors Bureau, Inc.(RMCB), on 10/*/15.  Our records further reflect that the mailing address that we have on file for you, is the same mailing address included in your complaint made to the Revdex.com, and we have not received any disputes on your behalf until receiving this complaint.  Nevertheless, pursuant to your concerns expressed in your complaint, our agency reached out to our client.  Our client has advised us of the following pertaining to your account ending in [redacted]. As per our client’s records, your account ending in [redacted] was charged off  as a loss in Aug. of 2014. The charge off of your account did not cause your account ending in [redacted] to cease to exist.  Furthermore, our client’s records reflect that our agency, RMCB, and Midnight Velvet, did not attempt to collect on your account at the same time.  In addition, our client’s records reflect that information regarding the charge off of your account was supplied to the consumer reporting agencies beginning in Sept. of 2014 and the report was repeated three times to ensure that the agencies included this information with your credit report.  No further information was furnished to the credit reporting agencies after Jan. of 2015, other than a response to disputes filed by you, with one or more consumer reporting agencies.  Furthermore, our client informed us that if you wish to pay off the balance due, weather its payment in full or settling your account ending in [redacted], your account will be updated by our client accordingly with the credit bureaus.  Please be advised that pursuant to your complaint our agency, RMCB, has placed your account on a disputed status, and we are not actively pursuing collections on your account at this time.  Should you have any further questions and or concerns, please do not hesitate to contact us.  Tell us why here...

Dear [redacted], Our agency, Retrieval-Masters Creditors Bureau, has mailed you the validation of the debt at issue via [redacted]. As we previously advised, our client, [redacted], advised that the violation is due to a negative balance on your account in July; and therefore, your account was turned off on 8/*/15, so when your [redacted] device [redacted] was read on 9/**/15 & 9/**/15 there was no money in the account to pay for your tolls. Our client also confirmed that no error of [redacted] occurred. Nevertheless, as we have previously advised you, our agency, Retrieval Masters Creditors Bureau, Inc., is not pursuing collections on your account at this time.  Should you wish to submit your payment, you may mail this to our agency.  If you should have any further questions or concerns  do not hesitate to contact us or our client for further assistance.

Please be advise of the following as it pertains to the consumer complaint. Our client Quest Diagnostics placed [redacted]'s account with our agency on October [redacted] ,2014 to recover funds for laboratory services provided on March [redacted], 2014. On 2/*/2015 [redacted] provided our offices proof of...

payment. Prior to receiving payment [redacted]s account was reported to the credit bureau/s. AMCA requested removal of this trade line from her credit report on 2**/2015. And again today. confirmation#[redacted].  On 2/**/2015 [redacted] called our offices and claimed that we were still calling her in regards to this bill. Her phone number was placed on our DNC listing. We trust that we have addressed all of your concerns please let us know if we may be of further assistance. Best regards.

Dear [redacted], We are in receipt of your complaint submitted to the Revdex.com, on 7/**/16 regarding your account with our client, Laboratory Corporation of America, ending with [redacted].  Our records reflect that your account ending with [redacted], was placed with our agency,...

American Medical Collection Agency, on 9/**15. Our agency then began collection efforts on your account ending with [redacted], by mailing correspondence and also by attempting to reach you via telephone.  Our records reflect that the mailing address that we have on file for you, is the same mailing address included in your complaint made to the Revdex.com.   Pursuant to your concerns, we have requested an itemized statement from our client, and we will mail this to you upon receipt. In the meantime, our agency has placed your account ending with [redacted] on a disputed status, and we have submitted a request to update our trade-line against your account ending in [redacted] with the credit bureaus.   If you have any further questions and/or concerns, please do not hesitate to contact us. Tell us why here...

[redacted], thank you for your response, it appears that your dispute/complaint with our client is beyond our control. With that being said the requested itemized statement which we believe addresses most of your concerns in regards to what you are being billed for has been sent to your address that we have on file. Our collection efforts at the point will cease and our client will be notified of such. It is important to add that we can not control the actions of the original holder of the debt once returned. Please let us know if we may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is true.  But I have yet to receive the reimbursement.  Once I do, I will consider it resolved which doesn't change the fact that their error caused me to have bad credit, a devastating issue for me.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], After carefully reviewing your account we have concluded the following:  1. A payment was received from you back in February 2015 in the amount of $300.00.2. At the time the payment was received, your account had been recalled by our client...

[redacted], and was no longer an account of ours.  3. When an account, like yours, is client recalled and is no longer an account of ours, we are unable to cash your money order; and instead, we forward such payment to our client for processing.  4. Which we did just that, forwarded your money order in the amount of $300 on to our client, [redacted]. 5. Upon receiving your complaint, we contacted our client [redacted] and inquired about the payment, which they have informed us that the payment in the amount of $300 was posted to your account on 3/**/2015.  6. Because we are a third party agency, we do not report to the credit bureaus for all of our clients, one of our clients that we do not report for is [redacted]. 7. [redacted] reports their own consumers to the credit bureaus, and they report the consumers before we receive the accounts. It is our understanding that our client, [redacted], does not remove accounts from the credit bureaus upon payment, rather they update the consumer’s credit to a paid status.  We have notified our client of your credit concerns.  Please let us know if we may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted],Please be advised that our agency has done it's due diligence in updating our trade-line against your account with Transunion.  If you would like further information in regards to this matter, please give us a call at; ###-###-####. One of our customer service representatives will be more than happy to assist you with your concerns.  You may also contact Transunion directly and reference confirmation number: [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had a balance that was due to my debit card being stolen, and according to my online account when I logged in (each time I received a notice), it showed that my account was up to date.  I am happy to pay for the actual tolls, but I do not believe I owe them any associated fees.  Have they provided the tag number associated with the violation?  I just find it odd that they assign a new account number to the claim, and that account number does not match my [redacted] account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com. On November [redacted] , 2014 our client Laboratory Corporation of America placed the account number referenced in your complaint with our agency to recover fundsfor laboratory...

services provided on 8/**/2011. The services were ordered by [redacted]. On February [redacted] 2013 we received a request for and itemized statement to be sent to you in regards to this bill your account was placed on a 60 day hold during that period.  On 12/**/2013 our client recalled your account and our collection efforts ceased. Any information sent to the credit bureau was removed. Once our client recalls the account we have no control over their actions. In this case the account was returned to us on 1/**/2015. On 2/**/2015 we received your dispute and immediately removed your account from our collection process, your credit has not been effected in any way by our efforts and our client has been made aware of such. Please accept our apology and let us know if we may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],

We are in receipt of your complaint submitted to the RevDex.com (Revdex.com) in regards to your account with our client, ACS Transport
Solutions, Inc.-NJ EZ-Pass, ending in [redacted].  Our records reflect that
your account ending in [redacted] was placed with our agency, Retrieval-Masters Creditors Bureau, Inc., on 12/**/2015. 
Our
records also reflect that we have mailed 4 letters to the mailing
address we have on file for you and none of the letters have been
returned as undeliverable to our agency.  Additionally, prior to this
Revdex.com complaint, our
records do not reflect having ever received any correspondence from you
disputing
your account ending in [redacted].  We would have been more than happy to
have forwarded a dispute to our client for review on your behalf. 

Nevertheless, pursuant to your concerns expressed in your complaint, our
agency reached out to our client and is awaiting their response.  In
the mean time, we have placed your account ending in [redacted] on a
disputed status, and we are not pursuing collections on the account at
this time. Furthermore, please be advised that our agency did not report
your account ending in [redacted] to any of the credit bureaus. 

If you have any further questions and/or concerns, please do not
hesitate to contact us.

Please be advised of the following as it pertains to your compliant filed with the Revdex.com. Our client [redacted] placed your account with our agency on 11/**/2014 to recover outstanding funds in the n amount of $33.90, to date our client has not advised us to cease collection efforts...

however we RMCB have elected to cease our collection efforts as per your dispute. We will notify our client of your dispute. Please let us know if we may be of further assistance.

Dear [redacted] please provide us with your daughters number so that we may expedite your request if it is in fact the number we are dialing. Our records indicate one number on file for this account and we have requested all call recordings to research your claims.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] please be aware of the following timeline of events your intial complaint with the Revdex.com was received on 1/*/2015 our client was contacted that day via email and we responed to your complaint as soon as we heard back confirming your payment. Your account was updated and removed from our collection process on 1/*/2015. The letter you received in January was generated prior to these events. Again we apologize for any inconvenience rest assure that you will not be hearing from us again regarding this account number. Best regards