Retrieval-Masters Creditors Bureau, Inc

Review: I had a subscription with [redacted] which I did not renew due to their bad business. After several harassing emails demanding to renew the subscription [redacted] hired [redacted] Agency. Without checking any authenticity of the claim by [redacted] this company sent me a letter that included a threat to ruin my Credit Score (in violation of US Code Section 1692e(8) ) if I don't pay for the fraudulent demand by [redacted].Desired Settlement: Stop any collecting attempts of fraudulent claim. Cease all actions regarding the case and close the case

Business

Response:

In response to complaint# on 10/**/2013 our client Savvier acting on behalf of it's product name [redacted] place account number [redacted] with our agency in the amount of $19.90 on 10/**/2013 our office received correspondence from the consumer disputing this debt, we closed the account on that day and our collection efforts have ceased our client has been made aware of such.

Please let us know if we can be of further assistance.

Best regards,

Review: I called the company today as I am in receipt of a collections letter. This is your DBA American Medical Collection Agency. After noting that the Dates of Service on my account are within a month a part, I requested information regarding the original creditor/SOA. As she told me to call your client (original creditor), I inquired and stated I didn't understand why, as a collection agency, she wasn't able to provide me with this information. As I didn't understand why she couldn't provide me the information, she hung up on me. I then called back and spoke with a male. I requested the previous collector's [redacted] to which I was told the female didn't leave notes on the account and he can't tell who it was. I then asked for a [redacted]. The male then yelled at me (yes, yelled) that he wasn't going to get me a [redacted] and then hung up.

As these calls are recorded, I invite you to listen to these two conversations coming in from my number at approximately 4:49 Arizona time on 4/**. You will note that I was professional and these two collectors engaged in illegal collection practices by refusing validation of the debt. I didn't even say that I wouldn't pay. It's a whopping $50! All I wanted was to verify information as the dates seemed too close for two blood work-ups.Desired Settlement: I want my account cancelled and the mar on my credit report deleted immediately. Legally, you need to provide me with information, as to which I have been refused. I will deal with the original creditor on my own.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com & the two accounts placed with our agency to recover outstanding balances for lab work provided by our client Laboratory Corporation of America.

Both accounts have been closed, itemized statements have been requested and will be sent to the address on file. Our client has been notified of such.

All calls were reviewed and no instances of screaming were found. Additional coaching and counseling were given to the representatives to correct what we believe was the cause of your frustration.

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has contacted me twice before, the most recent time being today on 9/**/2015, in regards to a bill from Quest Diagnostics from quite some time ago.

This bill was paid directly to quest diagnostics, the bill shows up as paid on quest's website, and I have directed this collection agency to contact quest the first time they called.

The second time they call I again directed them to contact quest since the bill was paid and not to call me anymore.

They called again today on 9/**/2015 and I again told them to contact quest diagnostics about the bill and I reiterated that I had told them not to call me at anymore once prior, and that should they contact me again I would file harassment charges as these calls are unwarranted.Desired Settlement: CALL QUEST AND VERIFY PAYMENT AND DO NOT CONTACT ME EVER AGAIN IN REGARDS TO THIS BILL WHICH HAS BEEN PAID!!!

GET IT TOGETHER!!!

Business

Response:

Dear [redacted],We are in receipt of your complaint submitted to the Revdex.com on 9/**/2015, in regards to your account with our client, Quest Diagnostics, Inc. Upon receiving your complaint, we reached out to our client, Quest Diagnostics, Inc. Please be advised [redacted] that your account ending with [redacted], has been closed as paid in full and we have ceased all collection efforts on the account. Furthermore, we have mailed you a paid in full letter for your records. If you have any further questions and or concerns, please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a collection notice (Sept 2014) on a medical bill from [redacted] (used by my [redacted]) to collect payment...they had sent this $97.06 charge to a collection for charges from February 2013...I was not aware of this bill I assume due to a move from Maine to Florida. Once I was aware of the bill, I paid the amount in full on 9/*/14. I have continued to receive collection notices each month. My attempts to resolve this result in one company blaming the other. I am told I am all set, it will not affect my credit, etc. and the bill is paid and yet I continue to receive collection notices monthly. I am already under stress due to my medical condition and this only exacerbates that stress. I do not appreciate this company telling me the bill is paid (both companies have told me this) and yet I continue to get these notices. I wonder how this affecting my credit as well? Most recent was received today 1/*/2015. I did not call today but have each other time with no resolution.Desired Settlement: I would like this issue resolved as soon as possible with a notice from them stating it was paid and that I owe nothing. They claim they know this yet I continue to receive notices?

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com. As you mentioned in your complaint we haveconfirmed that payment has been received by our client. Our collection efforts have ceased and your credit rating has not been effected by our efforts. Wethank you for your attention to this matter and apologize for any inconvenience we may have caused.Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although they repeatedly claim the payment has been received, as does Care Centrix, I have continued to receive collection notices since September 2014 (just received one for January 2015). I was told it would take 30 days to clear back in September 2014 when I made the full payment? Once I no longer receive these collection notices, I will accept their statement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted] please be aware of the following timeline of events your intial complaint with the Revdex.com was received on 1/*/2015 our client was contacted that day via email and we responed to your complaint as soon as we heard back confirming your payment. Your account was updated and removed from our collection process on 1/*/2015. The letter you received in January was generated prior to these events. Again we apologize for any inconvenience rest assure that you will not be hearing from us again regarding this account number. Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I reviewed my Equifax credit report and noticed that Retrieval Masters Creditors Bureau Inc had placed a collections record on my credit report. Per previous Revdex.com complaint with CCS companies ([redacted]), I thought that this issue had been resolved. Per the CCS companies response to the Revdex.com in Complaint Number [redacted], the alleged account had been closed and they hadn't reported this inquiry on my credit report:

Business Response: Our office is in receipt of the complaint filed by [redacted]. We greatly appreciate this opportunity to respond.

Contrary to [redacted]’s concerns, CCS was in compliance with all applicable regulations. That being said, please be advised that we have closed this account with our office. Please note that although we have closed the account, we cannot control any actions our client may take in regard to this matter. Also, please be assured that we did not send this account to any credit bureau. We trust this resolves your concerns.

With that being said, when I contacted Equifax regarding this inquiry, they advised that CCS had sold the alleged debt to Retrieval Masters Creditors Bureau Inc. At this time, I have not received any documentation from Retrieval Masters Creditors Bureau Inc, and I believe per the previous comment from CCS companies, that this particular inquiry should be removed from my credit report IMMEDIATELY. My next action will be to report Retrieval Masters Creditors Bureau Inc to the Federal Trade Commission.Desired Settlement: Remove inquiry and collections account from my credit report and send documentation for my records via standard mail

Business

Response:

Please e advised of the following as it pertains to your complaint filed with the Revdex.com. On 6/**/2014 our client placed account your account with our agency to to recover $536.07 for lab services on 7/*/2011 ordered by [redacted] the account was not purchased as you mentioned, in any event your account has been closed and returned to the original owner of the debt. a request to remove any negative marks on your credit report placed by AMCA for this account has been made.

We trust this resolves your concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is attempting to collect $170.40 related to a test I had completed on 8/*/13. When I first received the bill from the laboratory I contacted my insurance company about it. Aetna stated that the laboratory and sent a duplicate charge and they had paid the legitimate charge at a negotiated rate. They clearly stated that I did not owe the this money and they contacted the laboratory.

I still have these documents and can submit them as evidence.

I received the first notice from this collection agency around February of this year. I contacted them and explained the situation and they asked me to main the information provided by Aetna stating I did not owe this money. I mailed the information and have heard nothing else from them until today when I received another collection notice. I called three times. The first time the person did not give me her name, when I tried explaining the situation she hung up on me. The second time I asked for a [redacted] and was transferred to multiple telephone operators until someone finally hung up on me. The third time I spoke with [redacted] who refused to let me speak with a [redacted] and then hung up on me.

I have negative and inaccurate information reported about me on my credit rating. I have no idea how to prove that this is not a delinquent account.Desired Settlement: I want this company to stop contacting me with notices of delinquency.

I want a statement from them agreeing that I do not owe this money.

I want them to report their error to the credit agencies to help repair my credit.

Business

Response:

Dear [redacted], Please be advised of the following as it pertains to your complaint.

Our client American Esoteric Laboratories place account number [redacted] with our agency to recover an outstanding balance for laboratory services provided on 8/*/2013.

on 1/**/2014 the above mentioned account was placed on a 60 day hold top allow time for the requested information from your insurance carrier stating that they were billed in duplication. the information was not received.

on 5/*/2014 we received a call and the information was requested again this time via facsimile, to date we have not received the information.

As per this dispute our client was contacted and there records show no indication of a conversation/communication with Aetna.

the information provided by our client was that services provided on 8/*/2013 were paid by your insurance carrier. The lab work ordered by [redacted] on 8/*/2013 were denied as patient not eligible.

Our system does not reflect your account being reported to any of the Credit Bureaus by AMCA if you have any information that shows differently please send that information to my attention ###-###-#### Facsimile or in[redacted] attn [redacted]. if a billing error was made we will correct the information. Please note we can not remove any information from your credit report that we did not place.

we look forward to assisting you with a resolution to this issue. In the meantime your account has been removed from our collection process and returned to the original [redacted].

please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I find it unfortunate that the author of this response fails to address the unhelpful and blatantly rude behavior of the staff. I also find it reprehensible that this company failed to verify this debt at the start of their effort to collect this money, or after my phone call in which I explained the situation. I mailed this information the first time I spoke with this company and faxed the information the second time. I find it unlikely that neither of these documents made it to their office.

The statement I received did not explicitly state that I do not now or ever at any time owe this money. If I receive an official letter with this information from the company for my records I will agree that my complaint is resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

Please be advised of the following as stated previously [redacted]'s account # [redacted] has been removed from our collection process and returned to the [redacted] of the debt. Our records indicate that the account was not reported to the credit bureau. Our request for any information that states otherwise has not been received at the provided email and or facsimile provided. The [redacted] of the debt had no record of a conversation with Aetna at the time of inquiry, and for the date of service showed a insurance denial. With the information provided we can not make the requested statement. We can state that the account has been removed from our collection process and to our knowledge has not been reported to any of the credit bureaus.

Please let us know if we may be of further assistance.

Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Clearly this company has determined that I do not owe this money or they would not be removing me from their files. All I am asking is to have this in writing so that the next time they try to bill me for this debt that I do not, and did not owe I have it in writing and do not need to go to the Revdex.com to get it resolved. I believe that this company is simply trying to avoid admitting to wrong doing. They should have confirmed that I owed this debt BEFORE contacting me to collect the money.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Review: Last year, I received a collections notice regarding an alleged debt of mine that is not valid. It was for medical laboratory services received on a date for which I did not receive medical services. I sent a formal request in writing, via certified mail, to the collections agency and the billing party, categorically disputing the charges and requesting an itemization and description of the charges if they believed them to be valid. I did not receive any follow-up communication from this party for two years, so I assumed that the issue had been resolved. I have since received an additional follow up document from this party on 1/**/2015, despite having written to them in the past, verified they have received my written correspondence via certified mail, and no further information has been sent other than to say that this amount is still due. This is not a valid debt and I believe the party is acting in defiance of the Fair Debt Collection Practices Act. I have a copy of the letter that was sent that I would like to attach to the complaint for review as well.Desired Settlement: I request that they stop sending me notices, stop threatening to report my debt to a credit bureau, and to send a formal acknowledgment that this debt is not valid and will not be provided to any of the credit bureaus.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com. On November [redacted] , 2014 our client Laboratory Corporation of America placed the account number referenced in your complaint with our agency to recover fundsfor laboratory services provided on 8/**/2011. The services were ordered by [redacted]. On February [redacted] 2013 we received a request for and itemized statement to be sent to you in regards to this bill your account was placed on a 60 day hold during that period. On 12/**/2013 our client recalled your account and our collection efforts ceased. Any information sent to the credit bureau was removed. Once our client recalls the account we have no control over their actions. In this case the account was returned to us on 1/**/2015. On 2/**/2015 we received your dispute and immediately removed your account from our collection process, your credit has not been effected in any way by our efforts and our client has been made aware of such. Please accept our apology and let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We will continue to follow up regarding our complaint against the collections agent themselves.

Sincerely,

Review: I have received a bill from this company for a charge incurred by my adult daughter from [redacted] billed my insurance company instead of my duaghter's insurance. My insurance refused to pay since she isn't covered, and instead of billing the correct insurance [redacted] turned it over to this collection agency. The matter has been fully explained to [redacted] but they continue to threaten to turn the account over on my credit report. I have asked them to research the validity of this with [redacted] of which they refuse to do. [redacted] as also been unwilling to follow through with billing the correct insurance and simply says it is in the hands of [redacted].Desired Settlement: Stop collection procedures, stop contacting me, and remove the bill completely.

Business

Response:

[redacted], please be advised of the following as it pertains to your dispute filed with the Revdex.com.

On 10/**/2014 as advised we received your correspondence disputing and demanding us to cease and desist. Your account was removed from our collection process and our client was notified of such. Any negative marks on your credit have been removed.

please let us know if we may be of further assistance.

Review: I received my FIRST communication from Retrieval Masters Credit Bureau (RMCB) dated Jan **, 2014. Even though the letterhead says RMCB, it states I owe [redacted] Credit Services.

The letter had the mini-Miranda warning stating I had 30 days to dispute the validity of the debt.

I did just that. On Feb **, 2014 @ 9:18a CT, I faxed a copy of my debt validation request. I also put a copy in the mail. This is within the 30 day period and at that time [redacted] nor RMCB was NOT reporting on my Credit Report. I also have a copy of my fax confirmation showing that it went through successfully and they did receive it.

As of today, I still HAVE NOT received ANYTHING validating this debt and verifying it belongs to me or that [redacted] is able to collect upon it. Even though the debt HAS NOT been validated this debt, [redacted] (not RMCB) is now reporting on my credit report as of today.

I called [redacted] to find out what's going on and their told me that RMCB services the account and [redacted] doesn't have access. If [redacted] doesn't have access why are they showing as a tradeline and not RMCB?

I called RMCB and they confirmed they received my Debt Validation request and the account is closed as of now, but they can't explain why [redacted] is reporting to the Credit Bureaus.

Someone needs to be held accountable.Desired Settlement: [redacted] Credit Services & RMCB needs to remove itself from my credit reports from all 3 bureaus. They need to follow the laws of the FDCPA and validate the debt as requested. They won't be able, but that is my right as a consumer and what they are committing right now is defamation of character but posting this collection account to my credit reports AFTER I successfully requested validation within the 30 day period.

Business

Response:

Dear [redacted], please be advise of the following as it pertains to your complaint filed with the Revdex.com (ID# [redacted])

On 11/**/2013 our client The Swiss Colony placed account number [redacted]with our agency to recover a balance of $539.14.

On 11/**/2013 we received a payment of $60.00 from our website as a one-time Visa credit card payment the notification was sent to your hotmail address.

On 01/**/2014 we received via mail a payment of $30.00 the dollar amount was written clearly on your pay stub & signed.

On 02/**/2014 we received via mail a payment stub with a Visa credit card # ending in [redacted]with no amount signed and dated. Here's where the confusion came about.

Typically when transactions are processed with no amount shown the balance due on the account is used. This is not done to be "sneaky" the assumption is that the consumer wishes to make a payment.

I have attached a copy of the pay stub/s submitted to RMCB for processing for your review,

I sincerely apologize for the inconvenience and in no means was this transaction processed with the intent of causing you any troubles.

Please let us know if we may be of further assistance.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Please be aware that the attached information has NOTHING to do with me as MY NAME is [redacted] and they've disclosed information in regards to a customer name Chrtisy [redacted]. That should definitely classify as a breach of privacy and I hope the BB takes notice of this.

The reply from Retrieval Masters Creditors Bureau has NOTHING to do my account. In fact, the information they've disclosed DOES NOT belong to me.

The account they're attempting to collect upon is for a Verizon Wireless Account (NOT THE SWISS COLONY AS THEY'RE REPLY STATES) , for the amount of $234.55 (NOT 539.14 AS THEY'RE REPLY STATES).

Also, I'VE NEVER MADE ANY TYPE OF PAYMENT to RMCB because of the fact that I dispute the validity of this debt and their ability to collect upon it.

I've attached a COPY OF THE COLLECTION NOTICE THEY SENT ME AND MY Debt validation request WHICH HAS GONE UNANSWERED YET THEY'VE REPORTED THIS ON MY CREDIT REPORT, AGAINST FDCPA VIOLATIONS. Let this serve as evidence that I AM NOT Christy [redacted].

I'll await an accurate reply from them and demand that they delete the tradline from all of my credit reports.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

RMCB has not done a good job of convincing their client that all documentation was received in a timely manner per the FDCPA and in good order, because this trade line is still on my report.

I will not consider this settled with [redacted] nor RMCB until it is removed from all reports.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], I understand your stance, but there is little else we (RMCB) can do. The circumstances involving the reporting tradeline were explained to our client.

We (RMCB) have no authority to remove it from your tradeline.

Review: north American fishing club is saying I signed up for a lifetime membership. I did not the date they said I did this I was only 17.I had not received anything until December. they say I signed up in 2012. I did not receive anything and did not sign up for this. I was a minor. I turned 18 November **, 2013. When I called they said I got this in October 2012.Desired Settlement: To stop sending me threating letters. My mom sent a letter like they suggested saying I was under 18 and they continue to send me letters and the collection agency is threatening to take further collection steps.

Business

Response:

Dear [redacted], please be aware of the following as it pertains to your complaint filed with the Revdex.com Serving Metropolitan New York.

On 11/**/2013 our client North American Membership Group acting under their product name North American Fishing Club referred your account to our agency to recover an outstanding balance of $287.00 for a lifetime membership to the fishing club which was ordered on 11/*/2012. By way of this complaint your account has been closed as disputed and our client has been notified of such.

You will not receive any further correspondence from our agency regarding this matter.

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is in reference to the unfair practice my AMCA to collect an invalid and negative information that was posted on my credit report.

AMCA reported to the three credit bureau about a medical bill that was incurred on April **, 2013 for the amount of $1591. I have not received or agreed to receive any medical services on that day under my name. I was not a cosigner for any medical services rendered by "[redacted]" (Account#[redacted]). Furthermore, there is no documentation to support any claim that I have personally received any services from AMCA client "[redacted] Specialty Testing Services". I did not sign any documents claiming to be responsible for any debts/bills incurred by others. New York State is not a Common Law State and therefore, I am not obligated by law to be responsible for my spouse's medical bills.

The invalid and negative information reported by AMCA in an attempt to collect an invalid debt is clearly a violation of the Fair Debt Collection Practices Act.

This unfair practice has affected my credit score and my finances.

If there are any documentation that can prove my debt then please send me following details: Debt amount, legal copy of debt documents with my signature and other detailed documents related with debt. Kindly also send the copies of ID proofs that were submitted along with loan documents.

If not please remove any incorrect and invalid information on my credit report.

Sincerely, [redacted]Desired Settlement: If there are any documentation that can prove my debt then please send me following details: Debt amount, legal copy of debt documents with my signature and other detailed documents related with debt. Kindly also send the copies of ID proofs that were submitted along with loan documents.

If not please remove any incorrect and invalid information on my credit report immediately.

Business

Response:

[redacted], please be advised of the following as it pertains to your complaint with the Revdex.com. On 04/**/2014 our client placed account number [redacted] with our agency to recover outstanding funds for lab work provided on 4/*/2013. Copy of the lab requisition sent to the lab by [redacted] shows your wife as the patient and yourself as the policy holder for the GHI PPO Group Health Insurance billed for these services. AMCA has requested as per your dispute to remove any negative marks from the two (not three as stated in your complaint) reporting agency's that we report to. And have adjusted your account accordingly. our client has been made aware of your complaint and AMCA's actions.

Please let us know if we may be of further assistance.

Review: I received a collection notice from them for an [redacted] violation I set up two payments totaling 59.04 which would have been 29.52 two times they took out 34.47 three times that was in may. I have tried repeatedly to get my money back that they took over the amount I was suppose to pay. Keep getting different answers everytime I call. Been a month and now they are saying it takes 30 days which is July [redacted] and they will send me a check. I spoke to three different representatives prior to today and was told it would be direct deposited in my account that it came out of . Three different stories. I called [redacted] to file a complaint with them and they reported it to their supervisor. But they do not have any control over the collections agency.Desired Settlement: I want my money back and taken out of collections and not in thecredit bureau

Business

Response:

Dear [redacted], Please read the following as it pertains to your complaint made to the Revdex.com on 6/**/2015. Upon reviewing your account ending with [redacted], we show that a refund was finalized on 6/**/2015 in the amount of $68.94, which is the sum of the two transactions we show were made towards your account ending with [redacted]. Our records reflect that a check has been issued to the address on file and you should receive it within 14 business days. Please be advised that because you have been issued this refund, your account ending with [redacted] now has an outstanding balance due to our client, [redacted]. On a final note, please be advised that our agency, RMCB, has not reported your account ending with [redacted] to any of the credit bureaus. Once again we apologize for any inconvenience we may have caused you. If you have any questions and or concerns please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted]) sent me several letters advising me about some charges from “his contractor (labcorp corporation of America) the amount stated on these letter was of $ 482.44. I asked several times to please give me details of such bill, but the had no information available and treat to report me to the national credit bureaus. I took the decision to call Labcorp directly to ask why my bill was so high, and as I expected my bill was on for $199.94 and they said they have no idea where does [redacted] gets 482.44.After paying my amount labcorp in full I called [redacted] back asking them why they tried to overchargDesired Settlement: This business need further investigation as they may be overcharging clients, if any reports were files to my credit bureaus I want them removed.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com. On 8/**/2014 our client placed with our agency an account for laboratory work performed on 1/**/2014 ordered by [redacted]. Our on site representative for our client reviewed your account history and found that our records of $482.44 match there system's amount due exactly and they have no record of a call being placed on this account. The lab work was denied by the insurance as "Name or Number Not on file"

Your account has been removed from our collection process and has been coded as disputed our client and the credit reporting agency have been made aware of such.

Please keep in mind that although our process has ceased we can not control the actions of our client in regards to this account.

Please let us know if we may be of further assistance.

Review: I have been receiving harassing calls and letters from this company regarding a bill I DO NOT OWE! When going for my annual wellness visit with my doctor, lab work was done and sent to Quest Diagnostics. On the form provided by my employer, it is clearly stated that there is no charge for this visit. It even says clearly on the form I provided to my doctor that the charge for lab work would be "zero." I have contacted both my doctor and Quest regarding this. My doctor made the necessary changes and corrected the bill from her. However, Quest has not done so. Now I am being harassed by this collection agency. I do not owe this bill. I do not want to be contacted again; and I want written proof provided indicating that this company has contacted all credit agencies informing them that this is their error, not mine. I would then like copies of my credit report clarifying the change. Thank you for your assistance with this matter. I have asked them to put me on their "no call list." However, they have refused and continue with their unwanted calls and letters.Desired Settlement: I do not want to be contacted again; and I want written proof provided indicating that this company has contacted all credit agencies informing them that this is their error, not mine. I would then like copies of my credit report clarifying the change. Thank you for your assistance with this matter. I have asked them to put me on their "no call list." However, they have refused and continue with their unwanted calls and letters.

Business

Response:

Dear [redacted],

Review: This company continues to send me bills and call and harass me about a credit issue that has been resolved since October **, 2014. I have provided copies of deposited checks 3 times with a note asking them to please stop contacting me and they continue to do so. I believe they have also caused damage to my credit.Desired Settlement: Stop sending me bills and calling me and fix the damage to my credit immediately providing me proof of the correction to the credit.

Business

Response:

Please be advise of the following as it pertains to the consumer complaint. Our client Quest Diagnostics placed [redacted]'s account with our agency on October [redacted] ,2014 to recover funds for laboratory services provided on March [redacted], 2014. On 2/*/2015 [redacted] provided our offices proof of payment. Prior to receiving payment [redacted]s account was reported to the credit bureau/s. AMCA requested removal of this trade line from her credit report on 2**/2015. And again today. confirmation#[redacted]. On 2/**/2015 [redacted] called our offices and claimed that we were still calling her in regards to this bill. Her phone number was placed on our DNC listing. We trust that we have addressed all of your concerns please let us know if we may be of further assistance. Best regards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I am receiving harassing letters from this company on medical debit that I do not owe for a procedure that was not performed. I have also contacted this company by googling their phone number multiple times since they do not provide phone numbers in these harassing letters. I do not owe $199.01 as what this company claims I owe, I have tried to tell them this but no one is ever available to answer my phone calls to get this resolved. Where in the world has this $199.01 claim come from I am clueless which must not be accurate.Desired Settlement: To STOP contacting me since this company does not have the correct information. I live in [redacted] thus there is no way for me to have a medical procedure that is owed in [redacted] as what this letter is telling me.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com. On 8/**/2014 our client [redacted] placed your account with our agency to recover funds for laboratory services ordered by [redacted] and provided by [redacted] on 3/**/2014. Prior to referring your account our client has made several attempts to resolve this issue with you. Our client has provided us with the original invoice for the services mentioned along with the note below.Thank you for your recent attempt to make payment for this invoice. However, your credit card payment was unable to be processed due toone of the following reasons: invalid credit card number, insufficient funds, invalid expiration date, invalid card type, no signature provided.Please resubmit payment promptly. Thank you for using our laboratory.Perhaps this is just a misunderstanding and your intentions were to make this payment with [redacted] some time ago. In any event our office hours are Monday-Friday 8:30 AM until 11:00PM we can be reached at the following numbers ###-###-####, ###-###-####, ###-###-####, ###-###-####, ###-###-#### our representatives look forward to assisting you. A copy of the original invoice has been mailed for your review. Your account will be placed on a 30 day hold. Please let us know if we may be of further assistance to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What [redacted] has failed to inform you is the information that they sent you is not accurate. I attempted to contact them several times via phone and through their online system PRIOR to you receiving this information and THEY DID NOT respond to my attempts. Finally around November 2014, I finally got a response from them and ALL that they provided was a robotic response. I specifically requested that they send me a copy of the ORIGINAL tests prescribe by the doctor. In stead, they sent me a copy of what their employee had manually input into the computer system. Thus I have no way to verify if they even inputted the correct test into THEIR computer system. I also challenged paying upfront because I specifically stated EVERYTHING WAS covered by insurance. Under [redacted] law and medical ethics, they have to tell me ALL costs upfront which they failed to do. In addition, it has been over 30 days since my last attempt to communicate with them which means their failure to communicate means they had resolved this issue on their end. I ONLY agreed to what the insurance covered and any additional tests performed by them I did not consent for them to perform. THIS IS A CLEAR VIOLATION of MEDICAL ETHICS along with STATE and FEDERAL LAW. Any documents otherwise are not accurate. Thus you have bad information therefore cannot collect on nothing because I owe nothing. I will also be contacting one of the disability rights groups in my state about this issue since [redacted]s is taking advantage of their disabled customers due to their improper billing practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], thank you for your response, it appears that your dispute/complaint with our client is beyond our control. With that being said the requested itemized statement which we believe addresses most of your concerns in regards to what you are being billed for has been sent to your address that we have on file. Our collection efforts at the point will cease and our client will be notified of such. It is important to add that we can not control the actions of the original holder of the debt once returned. Please let us know if we may be of further assistance.

Review: Dear Sir/Madam

I want to file a new complaint against another company which has been harassing me with unwanted phone calls for several months now. I looked for the number online ###-###-#### and the name of this company appears as follow: Retrieval Masters Creditors Bureau, Inc.

I have been receiving phone calls on my home phone number ###-###-#### from this company's representatives since last year and I started registering the calls in 2013 and 2014. I have never contacted nor done any business with this company. Even though I have listed my phone on the national "do not call list" and made several complaints to the national # "do not call ###-###-####, this company kept calling me.

Here are some dates of these unwanted calls from Retrieval Masters Creditors Bureau, Inc. as below:

8/**/2013

8/**/2013

8/**/2013

8/**/2013

8/**/2013

8/**/2013

8/**/2013

I was sick during the months of September/October/November/December 2013 and stopped registering the calls. I restarted registering them again in February 2014 as below:

2/**/2104

2/**/2104

2/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

I stopped registering the calls because I called so many times and made many complaints to the National "Do not Call" ###-###-#### with no success as this company kept calling me. Here are below again the dates of these unwanted calls from this company Retrieval Masters Creditors Bureau, Inc. for the month of May 2014:

5/**/2014

5/**/2014

5/**/2014

5/**/2014

5/**/2014

5/**/2104

5/**/2014

5/**/2014

5/**/2104

5/**/2014

5/**/2014

5/**/2014

5/**/2014 (today on Memorial Day !) No respite for me even on Holidays from this company: Retrieval Masters Creditors Bureau, Inc.

I am asking again for your help for this company Retrieval Masters Creditors Bureau, inc. to stop calling me.

Best Regards, [redacted]Desired Settlement: Dear Sir/Madam

I want to file a new complaint against another company which has been harassing me with unwanted phone calls for several months now. I looked for the number online ###-###-#### and the name of this company appears as follow: Retrieval Masters Creditors Bureau, Inc.

I have been receiving phone calls on my home phone number ###-###-#### from this company's representatives since last year and I started registering the calls in 2013 and 2014. I have never contacted nor done any business with this company. Even though I have listed my phone on the national "do not call list" and made several complaints to the national # "do not call ###-###-####, this company kept calling me.

Here are some dates of these unwanted calls from Retrieval Masters Creditors Bureau, Inc. as below:

8/**/2013

8/**/2013

8/**/2013

8/**/2013

8/**/2013

8/**/2013

8/**/2013

I was sick during the months of September/October/November/December 2013 and stopped registering the calls. I restarted registering them again in February 2014 as below:

2/**/2104

2/**/2104

2/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

3/**/2014

I stopped registering the calls because I called so many times and made many complaints to the National "Do not Call" ###-###-#### with no success as this company kept calling me. Here are below again the dates of these unwanted calls from this company Retrieval Masters Creditors Bureau, Inc. for the month of May 2014:

5/**/2014

5/**/2014

5/**/2014

5/**/2014

5/**/2014

5/**/2104

5/**/2014

5/**/2014

5/**/2104

5/**/2014

5[redacted]/2014

5/**/2014

5/**/2014 (today on Memorial Day !) No respite for me even on Holidays from this company: Retrieval Masters Creditors Bureau, Inc.

I am asking again for your help for this company Retrieval Masters Creditors Bureau, inc. to stop calling me.

Best Regards,

Business

Response:

Please be advised of the following as it pertains to consumers complaint. we have removed his home phone number from his account and he will not receive any calls related to this particular account any further.

Best regards

Review: In June, American Medical Collection Agency (AMCA) reported to [redacted] Credit Report Agency an amount due of $900+ for an invoice from Quest Diagnostics. This amount was a billing error on Quest's part, and it took me months to have them correct the invoice. They did so in November, and the invoice was reduced to the correct amount of $35, and I promptly paid. I called AMCA on 12/* and spoke to Linda, who said it was their policy to remove the item from [redacted] within 45 days. I advised Linda this was not a paid bill issue; it was an incorrect reporting issue from Quest. She agreed and stated the company policy of a 10 business day period to remove the item from my credit. I confirmed that the item should not be marked as PAID, but should be completely REMOVED from my report. As of 12/**, the item was still on my [redacted] report. I called AMCA and Linda apologized and said she would investigate. As of today's 1/*/2016 [redacted] update, this item still appears as $914. Reporting a false amount to a credit reporting agency is a violation of the Fair Credit Reporting Act.Desired Settlement: Immediate REMOVAL of this item from my credit report. I will consider the issue unresolved if the item is simply marked as paid. Secondarily, It is obvious AMCA has had multiple complaints about these issues, yet they still have an A+ rating on your site. I might suggest a review of Revdex.com's practices for rating.

Business

Response:

Dear [redacted],

Review: This collection calls everyday, all hours of the day, including holidays. Which, I believe, is illegal for a collection agency to do. It is harassment. Also, according to reports I have read, if you do answer, when someone calls, all they do is ask for money. They do not identify themselves, and, if you ask any questions, or try to speak to them about anything else, besides just handing over information, in order for them to take your money, they will hang up on you. A voice mail will show on my phone; but, when I dial my voice mail to listen to the message, there is nothing there. I want these people to stop harassing me for money I do not owe!Desired Settlement: This agency is contacting the wrong person. The bill belongs to my ex-spouse, and they should be contacting her, in order to obtain payment. Although she was still under my benefits, at the time the services were rendered; our divorce has been finalized since then, and she is responsible for all debt (including medical bills and/or expenses), that were incurred during the marriage. Therefore, this agency should be contacting her, not me!

Business

Response:

In response to consumer complaint please be advised of the following: consumers phone number listed in complaint has been placed on the our do not call list. consumer will not be contacted at that number regarding this account again.

Please let us know if we could be of further assistance.

Review: I have received a collection notice for an EZ Pass unit that was fully paid up at least 5 years ago. I have not owned an EZ Pass unit for at least 5-8 years so I don't know how this collection bill was even created. This billing appears to be fraudulent.Desired Settlement: Retrieval Masters Creditors Bureau rescinds their unlawful demand.

Business

Response:

In regards to complaint # [redacted] please be advised of the following. On 8/*/2013 our client ACS transport Solutions Inc. (EZ Pass) placed account # [redacted] with our agency in the amount of 41.89 for the revocation of the consumers EZPass account. At the time of revocation the consumer had a negative balance of $16.90. + admin fee's of $25.00

Our client ACS sends a letter to consumers that have a negative balance on there account for 60 days. At that time they are notified of the negative balance and asked to contact EZPass to bring there account balance current, dispute or report any equipment issues that may have led to or caused the negative balance. If the account balance is not made current within the next 30 days the account is closed. The consumer is sent a final notification explaining the closure.

It is not in our jurisdiction to determine the validity of the statements made in this complaint in regards to the consumers account. However in an attempt to resolve this matter we have elected to cease our collection efforts on this account. The consumer will not hear from us regarding this account.

It is my hope that this explains how this bill was generated. Please let us know if we may be of further assistance.