Retrieval-Masters Creditors Bureau, Inc

Review: On Nov. **, 2014, I received a letter from Retrieval-Masters Creditors Bureau, Inc., advising me that they had been contracted by [redacted] to collect an overdue subscription payment. On Nov. **, 2014, at [redacted]) I called the toll-free number contained in their letter. A computer-generated message answered my call and instructed me to wait while I was connected with a representative. After waiting seven minutes and experiencing pure silence, I terminated the call at [redacted].

I then called [redacted] regarding the situation and was advised that they had shipped me a book in March 2014 for which I had not paid. I advised them that I never received the book. The [redacted] representative told me that the disputed "contract" was now canceled and that they would contact RMCB to cease further contact with me on their behalf.Desired Settlement: Ensure that my credit report and rating are not affected by this action by RMCB, by providing me written confirmation to that effect.

Business

Response:

Please be advised of the following as it pertains to your compliant filed with the Revdex.com. Our client [redacted] placed your account with our agency on 11/**/2014 to recover outstanding funds in the n amount of $33.90, to date our client has not advised us to cease collection efforts however we RMCB have elected to cease our collection efforts as per your dispute. We will notify our client of your dispute. Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, one of the issues in my complaint was the lack of telephonic response by the business's toll-free customer service department. A customer should not be expected to merely pay the amount demanded by this business in their written correspondence. The business provided a telephone number at which to contact them regarding the matter and should actively engage customers via that medium.Thank you for your assistance in this matter.

Sincerely,

Review: I was contacted by an employee of [redacted] and he set up a payment arrangement with me. I was told that if I made 2 monthly payments of $50 each the remaining balance of my bill would be removed and I wouldn't owe anything else.

I made my payments as requested but then I received a bill for the remaining balance.

When I contacted the company I was told that the employee would have had no right to make such an arrangement. When I asked to speak with a [redacted] I was put off and then told that there was not one available and that I would have to contact them later.

I believe that this constitutes fraud.

The employee misrepresented himself to me in order to obtain money.Desired Settlement: I want the terms of my payment agreement kept and if this employee really did not have the right to make such a deal then I want to see him fired.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint. On 3/** a review of your call was conducted and are findings were that you were indeed offered a settlement on the account made payable in two installments. One received on 1/**/2015 the other on 2/**/2015. The representative who offered the settlement did so within his job parameters however failed to properly code the account as settled which left a balance open on your account.We have reduced your account balance to zero owed and sent you a settled in full letter. We also removed any negative marks reported to any credit bureaus as a result of our collection efforts on this account. Please accept our sincere apology for any inconvenience caused. Both representatives have received addition training in the area of there errors. We trust that these actions address your concerns. Please let us know if we may be of further assistance. Best regards.

Review: A medical bill of mine (which I didn't even know I had) was sent to this company for collections. My PIN number being [redacted] and the name being under [redacted] for the amount due of 161.50. I have tried to call this company multiple times and cannot get ahold of them. I am not sure if they are a scam or what is going on but I need to get this taken care of and removed from my credit record if it is in fact valid.Desired Settlement: For either the company to substantiate the billing and call me or for them to remove this balance, stop sending me bills, and not make this ding out credit score.

Review: I have disputing the amount of this bill for years and have not received a satisfactory explanation of the charges yet. Furthermore when American Medical first received this account, I received an excessive amount of phone calls where they did not leave messages and used up my cell phone minutes and was harassing. In addition, when I called to get their fax number to fax my complaint to AMCA on October [redacted], 2013, the young lady who answered the phone gave me the incorrect fax# ###-###-####, which I read back to her; when I went to fax my complaint to AMCA I received the error message and tried to call back AMCA was closed for the day.Desired Settlement: I am happy to pay a portion of this bill and am willing to pay $70.00 as settlement in full without having it reported to the credit bureau just to resolve it and so that I never have to speak to anyone at AMCA again. My email address is [redacted].

Business

Response:

In regards to consumer complaint # [redacted] please be advised of the following on 9/**/2013 our client [redacted]. placed account number M[redacted] for $234.50 for lab services ordered on 5/**/2011.

On 10/**/2013 the consumer contacted our customer service department and spoke with rep [redacted] the purpose of the call as stated by the consumer was to work out a payment arrangement for the outstanding bill. The consumer was offered several arrangement options a settlement for $175.87 a 6month payment plan of $39.10 and or to pay what ever the consumer could at that time the consumer was also offered the option to post date payments to insure that she would not be called during the time of the settlement offer. the consumer took the reps phone number and name and said she would get back to her.

On 10/**/2013 we received a fax correspondence from the consumer disputing the bill the fax # is ###-###-####. and our collection efforts ceased.

We contacted our client to advise them of the dispute and found no previous disputes on file for this account. Our client billed the consumers insurance on file and found that their was no active coverage for the date of service they also examined Medicaid and Medicare and found the same.

to date AMCA sent one letter and made 19 calls one of which was answered by the consumer.

Are collection efforts have ceased as of 10/**/2013

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did send a letter to the previous collection agency disputing this debt which they were supposed to communicate to the provider, date unknown. It is not true that I was offered 'several' pay agreements, I was offered payment in full or the settlement referenced in their response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to consumer complaint ID#[redacted] please be advised of the following, The consumer states that she sent sent a letter to the previous collection agency disputing this debt and that the agency was supposed to communicate to the provider. It is for us to say if these actions transpired or not and it was not our intent to have the consumer feel as if we were making a judgement of any kind. As stated we were only supplying the information we received from our client in regards to the outstanding balance placed with our agency. When we contacted our client they had no disputes on file in regards to this consumers account.

The consumer states that "It is not true that I was offered "several" pay agreements. The information provided in the initial response was taken directly from the recording of the call on 10/**/2013. where rep [redacted] offered several payment arrangement options.

Settlement $175.87

6 month payment plan or $39.10

Pay what ever she could at the time

post date payments to stop calls during the payment period.

Again in regards to this account our collection efforts have ceased as of 10/**/2013

Please let us know if we can be of further assistance.

Best regards

Review: RMCB is trying to collect on an illegal debt by [redacted]. It is illegal to bill for something a company sent without my authorizing the purchase. This is a common tactic with [redacted], yet they are still allowed to do it without recourse. RMCB is in bed with them and they know they are doing wrong by trying to collect these false debts.Desired Settlement: Any and all information about this illegal and false matter removed. $200 reimbursed to me for my time in sorting out this illegal act.

Business

Response:

Dear [redacted],We are in receipt of your complaint # [redacted] submitted to the Revdex.com on 6/**/15. Please be advised that our agency Retrieval Masters CreditorsBureau, Inc. (RMCB), has marked your account ending with [redacted] as disputed, and we will no longer pursue collections on the account. Our client,Americas Test Kitchen, will be notified as such. If you have any questions and or concerns please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am being harassed by a collection company to fraudulently attempt to collect a debt that I do not owe. I was sent a letter from Retrieval Masters Creditors Bureau (RMCB) Inc., for a traffic citation that was supposedly charged to me in a Thrifty Car Rental on ** January 2014 for $42.74. However, I never rented a car on that date, or anywhere near that date.This is a scam to collect money and it needs to be noted as such. I would like this to be resolved at once.Desired Settlement: I would like the following to be done:- that RMCB remove any note of this from my credit report.- that RMCB provide a formal apology and correction of the charge relieving me of all responsibility for this charge, in writing to personally to me.[redacted]

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint. Upon receipt of your complaint your dispute was forwarded to our client for review. Our client informed us to remove the account from our collection process on 8/**/2014 as a result of that review. Your account has not been reported to any of the major credit reporting agencies. We apologize for any undue concern and thank you for contacting us. Please let us know if we may be of further assistance.

Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: REPEATED voicemails left. Transcript is below. In a deep, gruff voice:

"This call is from the firm of RMCG in reference to a legal complaint for fraud. It would behoove you call us within 24 hours to prevent any adverse legal action pursuant to federal law 95-109. Please hit the 9 key to speak to an asset investigator now, or dial us back at ###-###-####... IMMEDIATELY to avoid probable civil and or criminal charges."

Except that pressing 9 doesn't get any response...Desired Settlement: Without being able to speak to anyone when they call, I am unable to establish that this is a valid debt. My guess is, it is probably a debt well past the statue of limitations that RMCG has bought for pennies on the dollar, and they are now using scare tactics to try and secure payment.

If they are unable to mail me physical proof of the validity of the debt, I respectfully request that they stop calling and leaving harassing and, quite frankly, DECEPTIVE voicemails.

Business

Response:

Dear [redacted]

Please be advised of the following as it pertains to your complaint filed with the Revdex.com. The phone listed [redacted] is

not one of ours. The company RMCG is no way affiliated with Retrieval

Masters Creditors Bureau Inc. (RMCB). Please let us know if we may be of further assistance.

Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

Review: My healthcare provider has a contract with [redacted] and this provider is contracted to except payment in full for the contracted amount but they continue to bill me but the bills are not itemized and when I send them the EOB to prove it is paid in full they send me to collections and the collection agency just wants payment. I send them the same information in the dispute but I am told that I need to contact [redacted]. This sound to me like a scam and run the consumer around to we just give up and pay. I want this removed from my credit report as they have never proven that I actually owe this amount.Desired Settlement: Remove this debit from my credit report as I do not owe this to them, this was paid in full for the contracted amount.

Business

Response:

Dear [redacted],After thoroughly investigating your complaint, we have determined that you may be referring to a different collection agency. Our agency, American Medical Collection Agency (AMCA), does not reflect that we have an account for you with your referenced balance of $180.00. If have any questions and or concerns do not hesitate to contact us, and we will be more than glad to assist you to the best of our abilities.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your collection agency has a report on my credit report for this anount, if I do not have an open account with you then can you kindly remove this from my credit report.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],We have thoroughly searched our records, and we could not locate an existing account with our agency for an account in the amount of $180.00. We did however have an account ending with [redacted] that was reported to the credit bureaus in the amount of $247.20 owed to our client Laboratory Corporation of America. This account was closed from our agency on 2/**/2015. Our agency has sent a direct request to the credit bureaus to have our trade line updated on your account. We truly do apologize for any inconvenience this matter may have caused you. If you have any further concerns and or questions please do not hesitate to contact us.

Review: I received a letter for an unknown phone number stating it was a wireless number I had with [redacted] and was in collections. I discussed it with my husband and neither he nor I have ever had this phone number in use. I called 3 times and finally got a supervisor and all 3 times I was denied any information about my account. I was told they will not give me any details as to the [redacted] records for this account and if I choose not to pay it then so be it. I am willing to make things right if I do, in fact, owe this balance. I believe I have every right to see detailed billing showing me proof that this was taken out by me. Perhaps they used it as a temporary number while a port was in process, perhaps it was a complete mistake altogether, in which case I will not pay it. I want to see detailed records from [redacted] wireless showing the contract with my signature including the call records to see if it was actually used by me and if calls were made or received to or from any numbers I know. I will not just pay something if I have no idea what it is for. There are way too many scams out there. I called the number listed on this letter they sent me and it says it's not an active number. That makes me very apprehensive as well since they have a faslse number on their letters as the only way of contacting them and they refuse to give any information other than a letter with a phone number and a bill and demand payment. I will not pay this bill unless I receive written records from [redacted] along with the contract with my signature on it to be sure this is legit. I find it very hard to believe that it is proper collection practice to not allow the consumer any information at all about what they are paying. I appreciate your investigation of this matter/company. They have very poor business practices. Not only are they completely unprofessional and rude, but I have to question the legality of their practices as well.Desired Settlement: The desired outcome would be for me to receive detailed records from [redacted] with a copy of the contract with signature to see if I, in fact, signed a contract on this number and to receive the detailed call records showing account activity in order to prove this was used by my husband or I as we have never taken out a phone for anyone else.

Business

Response:

In regards to complaint ID[redacted], on 7/**/2013 [redacted] placed account [redacted]

with our agency in the amount of $152.14 for wireless services contracted with [redacted] on 9/**/2010

A request to our client PCS was made to obtain the requested documentation for this account. As of today 9/**/2013 we have yet to received, because of this our collection efforts on this account have ceased.

If & when we receive the requested documentation from our client we will forward this information onto the consumer.

Please let us know if we can be of further assistance.

Review: I sent a letter to this collection agency(RMCB),on april [redacted] 2014 requesting information about an account(money),money they say I owe,explain and provide me with copies of any papers that show I agreed to pay what they say I owe...This is an account that they bought from other agency and this happened in the past before..no collection agency was able to prove this is an valid debt and money they say I owe.I asked rmcb to prove the statue of limitations has not expired on this account and money they say I owe.I asked to shoe me that they are licensed to collect in my state of atlanta, georgia.I also asked to identify the original creditor.Desired Settlement: I request that RMCB to remove the debt from my credit report,in the event that I did not receive a response to the original request or receive a printout of the debt and the amount they say I owe and also clear my name from rmcb records or sell this fake account to another collection agency. I am also requesting rmcb to send me verification when my account is been clear.

Business

Response:

Dear [redacted]

Please be advised of the following as it pertains to your complaint,

filed with the Revdex.com.

On 3/**/2014 account number [redacted] was placed with our agency to

recover an outstanding balance related to service charges originated by Verizon Wireless.

Your dispute of these charges was received By RMCB

on 4/**/2014. Our collection efforts ceased upon receipt and our client, the

[redacted] of the account, was notified of such.

Your account was recalled as disputed and returned to our client.

Please let us know if we may be of further assistance.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted by Retrieval Masters Creditors Bureau, Inc. on Saturday, October [redacted]. in a in a letter dated October [redacted] alleging that I owe $299.95 and the account number that they have assigned me is [redacted]. I replied to them via First Class mail until Tuesday, October [redacted]. due to the holiday disputing this debt and requesting proof of their allegations against me. However, it has been almost two months, since I replied and I have not received any communication from them as of today. I am now concerned that they will report derogatory information on my credit file and thus the reason, why I am contacting you.Desired Settlement: I need confirmation from Retrieval Masters Creditors Bureau, Inc. that they are closing this account and not reporting this debt to any credit bureau, because it is not mine. Should they believe otherwise, then I would expect that they posses some kind of documented proof of their allegations against me, which I am entitled to obtain and review.

Consumer

Response:

Hello,

Review: I had an outstanding bill from [redacted], account #[redacted], that was place into RMCB for collections. I contacted their representative and was told they would update my account as soon as payment was received. I sent them a money order for $300, [redacted] Money Order #[redacted], on February **, 2015. I called them and has been given the run around. It's been almost 3 months now and the bill still shows a balance.Desired Settlement: Please contact the 3 credit bureaus, update the account as paid and taken off my credit report.

Business

Response:

Dear [redacted], After carefully reviewing your account we have concluded the following: 1. A payment was received from you back in February 2015 in the amount of $300.00.2. At the time the payment was received, your account had been recalled by our client [redacted], and was no longer an account of ours. 3. When an account, like yours, is client recalled and is no longer an account of ours, we are unable to cash your money order; and instead, we forward such payment to our client for processing. 4. Which we did just that, forwarded your money order in the amount of $300 on to our client, [redacted]. 5. Upon receiving your complaint, we contacted our client [redacted] and inquired about the payment, which they have informed us that the payment in the amount of $300 was posted to your account on 3/**/2015. 6. Because we are a third party agency, we do not report to the credit bureaus for all of our clients, one of our clients that we do not report for is [redacted]. 7. [redacted] reports their own consumers to the credit bureaus, and they report the consumers before we receive the accounts. It is our understanding that our client, [redacted], does not remove accounts from the credit bureaus upon payment, rather they update the consumer’s credit to a paid status. We have notified our client of your credit concerns. Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I sent the payment to RMCA because they were the ones that constantly contacted me for payment. I have also spoken to representatives of RMCA and was told that they would update my credit report within 60 days of receiving payment. Now since payment has been paid, they're giving me the run around. Since the money order was made to RMCA, [redacted] aren't able to cash money order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],We have reached out to our client [redacted] once again and they have confirmed that two requests have been sent to the credit bureaus to update your account to a paid status on 03/**/2015 and 4/**/2015. Seeing that both requests were within a single 30 day time frame, and the credit bureaus can take up to an additional 30 days to process requests; therefore if your account does not reflect the updated status, it should be reflected within a week or so. We apologize for any inconvenience this may have caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have paid this collections in full per my conversations with the collections agency it was to be removed from my credit file it have not been removed.Desired Settlement: I want this item removed from my file as I was told after my payment

Business

Response:

Dear [redacted] please be advised of the following as it pertains to your complaint filed with the Revdex.com. On 2/*/2014 our client [redacted] placed your account with our agency to recover $156.00 for lab services provided on 8/*/2013, the services were ordered by [redacted]. On 2/**/2015 our client reported a $50.00 payment on this account and recalled the account. We have no record of contact with you regarding this account. Perhaps your complaint is referring to a converstaion with the laboratory and or the 2nd collection agency used on this account. In any event we have requested that any negative marks place on this account by our agency be removed the confirmation# for this request is [redacted] Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 4-**-2014To whom it may concern: I need assistance from the Revdex.com, I am being harassed by a collection company by the name of American Medical Collection for fraudulent debt that I do not owe. They are claiming that I owe Laboratory Corporation of America for debt starting from 12/**/2011, $43.16 12/**/2011, $93.22, and 6/**/2012, $67.68.This collection companys claims are fraudulent; I have no outstanding debts with Lab Corp. what it appears that this American Medical Collection Agency is doing is digging up old debt that has been disputed in the past and they are trying to scare consumers into paying them for bills that are not owed. Years ago I had made complaint with the Revdex.com regarding this same lab trying to bill me for lab work that I did not owe for, and my complaint was resolved, because I truly did not have any balance with them or any other lab, and I would bet this is the same fraudulent bills this company is trying to charge me for again. This company is illegally digging up old resolved fraudulent debt, and trying to obtain payment from me by threatening to ruin my credit.I need your assistance in reporting them to whatever governmental agencies that you might know of that handles collection agencies that play these deceitful games. I want this company to stop harassing me, because I do not owe any of the above amounts, and I am not paying them a dime.I want these fraudulent charges removed from my name once and for all, and any fraudulent derogatory information that they have placed on my credit files, I want that removed at once. I called their office on April **, 2014, trying to get to speak to a [redacted], I called more than once and was not ever allowed to speak one.I am going to also contact the Attorney Generals office, and the Federal Trade commission because this is illegal, these people are not allowed to ruin consumers credit for old fraudulent debts that they have dug up from nowhere.I want American Medical Collection Agency to provide me with proof that they are licensed to collect in my state, and I also want their license numbers and Registered Agent documentation, my attorney will want that.I want all derogatory information removed from my credit reports, and I want hardcopy proof on American Medical Collections letterhead showing that this has been done, and I also want proof that they have removed these fraudulent charges from my name in their files, so that they never try this deceitful mess again. Sincerely, [redacted]Desired Settlement: I want all derogatory information removed from my credit reports, and I want hardcopy proof on American Medical Collections letterhead showing that this has been done, and I also want proof that they have removed these fraudulent charges from my name in their files, so that they never try this deceitful mess again. I want the Revdex.com to be involved in everything, I want the business to go through the Revdex.com, and the Revdex.com can contact me.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint filed with the Revdex.com.

The accounts mentioned in your complaint were sent to our agency to recover outstanding balances by the original holder of the debt Laboratory Corporation of America (LCA). Upon receipt of your dispute, we have ceased our collection efforts and returned the accounts to the original holder of the debt LCA. any credit reporting from our agency will be removed , please allow 7-10 business days for processing.

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

5-**-2014

I still want a letter on American Medical Collection's letter head stating what I originally requested from them in my original complaint to the Revdex.com, I want this letter incase

they try to come back in the future trying to collect on these bogus debts that I did not owe in the first place.

And any derogatory information placed on my credit files, I want it removed immediately, and documentation of this in the letter also.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Invoice numbers [redacted], and MCD [redacted], have been closed and removed as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, please make sure that American Medical sends me the letter I requested.

Sincerely,

Review: This company claims that I owe them $1629.90 for toll evasions with Ezpass. I already received letters from Ezpass because my credit card expired. I contacted Ezpass and gave them my new credit card info and they deducted the amounts of the tolls on my credit card. This was done in 2013. I just received a letter from Retrieval Masters Credit Bureau demanding $1629.90 for tolls when I already paid them to Ezpass NJ. I tried contact this company & both phone numbers are disconnected. I mailed a letter to the company and I have gotten no response. I have contacted Ezpass NJ and they said they have no problems with my account and I am in a good standing account.Desired Settlement: I don't want this matter to go to collections when there isn't any balance due on this account. Where did they get that number from for tolls. It's obsured.

Business

Response:

Dear [redacted], please be advised of the following as it pertains to your complaint with the Revdex.com. We are unable to locate your account on our system with the information provided. please provide the account number and or pin number on the collection letter you received or if the name on the account is different than the name you provided in your complaint please provide that as well so that we may look into your complaint.

We appreciate your assistance in resolving this matter.

Best regards

Review: my name was sent to a collecting agency because of an unpaid bill I wasn't suppose to be billed in the first place because it was a workers compensation case they didn't bill W/C which they were suppose to do but sent me a bill instead of W/C I sent them a personal check to clear the account but then they refuse to have it removed from my credit reportDesired Settlement: I would like bill removed from my credit report due to it shouldn't have been there in the first place

Business

Response:

Dear [redacted], We are in receipt of your complaint submitted to the Revdex.com regarding your account ending with [redacted] please be advised that your account, ending with [redacted], was placed with our agency for collections by our client, Sunrise Medical Laboratories, on 07/*/2014. After receiving your account, ending with [redacted], we proceeded to start our collection efforts, by sending correspondence to the address we have on file for you, which you confirmed to be correct during the telephone conversation with our agency on 1/**/16. Our records reflect that you made a payment on your account ending with [redacted], on 6/*/15. We then updated our trade-line against your account ending with [redacted], to reflect a zero balance, with [redacted]. Upon receiving your complaint, we reached out to our client, Sunrise Medical Laboratories, regarding your concerns expressed in your complaint. As per our client, their records do not reflect having been advised of your Workers’ Compensation information to bill your Workers’ Compensation carrier for the services that were rendered to you on 1/27/14. Because our client was not advised of your Workers’ Compensation, they continued their collection efforts by mailing you statements to the mailing address we have on file for you. If you have any further questions and/or concerns please do not hesitate to contact our agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the account is still viewed negatively on my credit report which shouldn't have been there in the first place all I asked for was to have it removed off my credit report

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Please be advised that our agency has done it's due diligence in updating our trade-line against your account with Transunion. If you would like further information in regards to this matter, please give us a call at; ###-###-####. One of our customer service representatives will be more than happy to assist you with your concerns. You may also contact Transunion directly and reference confirmation number: [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had the wrong address on file. Only months later did I begin getting harassment phone calls. The phone calls were harassment in nature. I never received a bill and they were talking heatedly at me. One day I finally listened to their abuse to ask them what they are talking about because I never received a bill. They had had the wrong address. Even after correcting it I never received a bill in the mail. I asked if there was a way to pay online, I was told no. I was finally recontacted and was told there actually was a way to pay online, since I have yet to receive a bill!Desired Settlement: I would like my credit score fixed, had I received a bill in the mail I would have gladly paid it timely, even before it went to collections. In addition, I felt the phone calls were very unprofessional and that is why I thought I was being scammed and treated unwell, and how can I be at fault when I received NO BILL?? I would also appreciate a small compensation for that.

Consumer

Response:

Hi,

Please let me know if I have completed this form correctly. In addition, I see that the business name against who I am filing a complaint is different than the one the employees use as their business name over the phone. I understand it is also illegal to use a different business name.

Thank You,

Business

Response:

Review: The company contacted my ** year old daughter and her resident about a debt that I owe. When my daughter inquired about how they got her phone number, they told her I gave it to them. She told them that she was sure that I did not but she would have me call them. They contacted her on her cell phone. My daughter lives in [redacted] and I live in [redacted]. Totally inappropriate.Desired Settlement: To remove my daughter's phone number for system and to never contact them again for a debt I owe.

Business

Response:

Dear [redacted] please provide us with your daughters number so that we may expedite your request if it is in fact the number we are dialing. Our records indicate one number on file for this account and we have requested all call recordings to research your claims.

Review: I called this company to pay a debt from four years ago and asked to be sent a bill explaining the charges and what Iis the process for making the payment and when will it be posted and removed from my credit report, I was told that they cannot send me any letter or bill and that I had to pay now and 72 hours after I make a payment I can call back and they'll think about getting me a letter, then started to tell me if I dont pay now it will be double in one monthDesired Settlement: removed from credit report

Business

Response:

Please be advised of the following as it pertains to your complaint.

On 1/**/2014 our client Pinnacle Credit [redacted]s placed with our agency account number [redacted]in the amount of $172.25 for [redacted].

The answer you received from our representatives was that we could not send you a letter stating that we will remove your account from the credit bureau once it was paid. For the simple matter that we did not place it there. Therefore we do not have the authority to update/remove anything from your credit trade line.

Your address was verified on the which indicates that you possibly were in receipt of some form of communication from us (letter). We bill the amount owed to our client we do not add any fee's not do we charge any interest so it is not possible for your bill to double after any specific time frame a review of the call placed with our agency did not reveal any such mention of this.

A request has been made to our client to obtain and send to you the requested verification. your account will be placed on hold for 30 days while this request is filled.

Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Because they place it on my report and I paid the balance and charged a fee and they took the money twice and when I called about it I got cursed out and threatened and im scared because they live in the next town over from me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], your account was not placed on your credit report By our company. Pinnacle Credit [redacted]s Inc, Placed your account with a national reporting agency. This possibility was stated on the initial collection letter sent. It is our clients policy update the status of accounts placed with reporting agencies not to remove them. Your account status will be updated to paid in full by our client.

You payment was received on 4/**/2014 in the amount of $172.25 if you provide proof of ie. copy of your bank statement, front & back of cashed check etc. we would be happy to review and refund if necessary.

You claim of being "cursed out" is being looked into, to date we have not been able to locate such a call, perhaps you called in from a phone number different than the one we have on file for your account if this is the case please provide the phone number from which you dialed and we will investigate. The one call we did find ended with you calling the representative a very abusive/unflattering name.

Please let us know if we may be of further assistance.

Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You guys better stop calling and harrasing me, all I asked was that this be removed from my credit report and I did not get charged $172., I got charged $177. twice and im not giving you guys nothing with my info because I think you guys sold my info, soon as I talk to you guys I got all these other people calling trying sell me stuff or saying I owe them money, nothing but scams, and if you threaten me again with coming to my house, remember it works both ways. You know what dont even respond to this all you gonna do is lie like the ss you are.

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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Promised a deletion letter within 24 hours of payment. No letter. [redacted], a supervisor, wouldn't provide her superior to speak with me. Rude and unacceptable. Not to mention the fact that the entire situation was a mistake.Desired Settlement: They should honor their statements.

Business

Response:

Please be advised of the following as it pertains to complaint

ID#[redacted]. On October **, 2014 our client [redacted]

placed [redacted] account with our agency to recover funds for labs

services provided on April [redacted] 2011. On 2/**/2015 the account was paid

in full. [redacted] requested a paid in full letter/deletion letter. On

2/**/2015 [redacted] confirmed receipt of letter via email. On 2/**/2015

we received a call from [redacted] requesting that we call [redacted] to

expedite the deletion process. We called and obtained a deletion

confirmation # [redacted]. On 2/**/2015 [redacted] received a call from our agency and was provided the confirmation number. We trust that the desired resolution was obtained for the consumer and apologize for any undue concern during the resolution process. Please let us know if we may be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What they indicated is true. However, the issue is that I was covered by [redacted] who paid the claim back in 2011. I need [redacted] to refund the money plus the fee they charged. Attached is the EoB from [redacted] indicating that the subscriber (ME) has no payment responsibility.Best,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We believe the issue to be resolved as per recent call to agency from [redacted] our client is issuing an refund and we agreed to issue a refund on the processing fee. Please let us know if we may be of further assistance. Best regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is true. But I have yet to receive the reimbursement. Once I do, I will consider it resolved which doesn't change the fact that their error caused me to have bad credit, a devastating issue for me.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,