Retro Fitness

I have paid them for the llast year that I have been injured and haven't even walked in there.I finally tried to cancel because I am not healing and can't go.they refused to cancel

Hello, The Merchant in the complaint has refunded the moneyI do not see any additional charges from the Merchant at this time. I still believe that the Merchant needs great improvement in billing and in customer service. thank you for your assistance
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***

I went in person and cancelled both me and my daughters membership, had to pay extra even after having the member for the required yearThe worker only cancelled my memebership which was $a piece for both memebershipsAfter canceling mines they started charging me $a month this happened for months before I realized it now when I called they stated my daughters was never cancelled even after that couldn’t give me a reason why it went up $

Customers must sign off that they agree to the terms and conditions of the contractThey also receive a copy of the contract that they sign immediately after they have completed itAlso, they have
three days to cancel their contractWe have record that *** copy was emailed to her January **, at 12:04pm

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The *** *** contract was cancelled because they could not locate itI told the manager that I had health issues and was afraid of signing a contract due to future unpredicted set backs in my healthHe assured me that there is a medical exemption clauseWhen I tried to utilize it, I was deniedI submitted the orders of a PICC line being placed for daily IV antibiotics to the *** *** corporate office*** *** continued to call and harass me about paymentOnce they could not locate the contract, it was cancelledThey did not do me a favor and we'd still be arguing had they actually located the contractTheir courteous remark is a blatant lie. In order to work with *** ***, one must sign a contract with Retro fitnessThis is the dilemmaConsidering the circumstances with *** ***, it is not fair that I am held to the Retro contractThey choose to let this company into the gym and their record (previous complaints t/o many states) is evidentTheir practice is unethicalThe fact that I may participate at other facilities is irrelevantI would not have signed had I known how this would all work out.
Regards,
*** ***

Member contract ended in September 2014;however, there is an automatic renewal that is stated in said contractif the member does not want to continue after her first year, she must give us a day notice before it ends*** *** came in October 10th to cancelNow her first year has ended, but
she is giving her days after said dateAs a result, her day notice starts now, and additional payments will be taken out (months)Consequently, the annual is included in her monthly which

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again this company is fabricating the truthPlease advise I have phone records of each time I contacted this company back in June The manager is careless and returns calls as she feels like I was never offered to come in and sign paperwork by the manager nor was I offered to sign paperwork as I came into the gym Correct the manager was not there she is never in The employees do not fully know the rules which are in place and continuously misinform customers .Each time I've reached out I was looking for resolution only to be mid informed or spoken with disrespect I can see why this company has this issue with consumers , handfuls and hundreds of complaints regarding the same matter Please advise who regulates this company polices , proceeds and practice as I would like to know . In resolution I would like to take care of what's owed As per the manager email I owe 3/** & 4/** which equals $I was never advised of this amount by ABC or the Gym directly Keep in mind I made my complaint the *** and the reply took days They continue to drag this out As you stated I owe for these two months please advise AbC of this or I will gladly pay the $but with complete assurance I will never be billed again and that this membership is canceled Enough with the games and lies .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I just called Revdex.com to make a correction and she said corrections must be done in writingIn regards to case #***I was wrong about the fitness connection not being registered, they have more than one listing on the health spa registration page and I only saw the one that was expired,
apparently they do have current registrationThat doesn't change the fact the rest of my complaint though. Thank you,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID ***.Sincerely,*** ***

We can provide an annual monthly contract signed by this individualWe can provide her check in history and payment history as wellWe can provide our cancellation regulations as written on our contractWe verbally advise our policy before sign up as wellFeel free to contact us for any further
information that is needed

Revdex.com:At this time, my complaint, ID *** regarding Retro Fitness has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

To whom it may concern,
I began my membership with Retro Fitness of Bordentown January 12th April 13th I received orders to deploy, which I presented to the receptionist in an effort to cancel said membershipI was told upon signing up I could cancel at any time if orders are presentedI was told that day that the account was cancelled and thought nothing more of itMonths later I received charges totaling $(including overdraft fees to my credit card)Upon further inquiry, the account I was told was cancelled had been "frozen" and charges had resumedI requested a refund, and permanent cancellation of services, which I was told by an employee (*** ***), the Manager/Owner (*** *** and a corporate representative (*** ** ***), would be impossibleI was directed to proceed in cancelling the membership in December 2016, which would entail more monthly payments, which I consider unacceptableI would like a fair conclusion to this m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have already asked that my account be cancelledPlease see attached email's. There is no need to mail a letterRetro Fitness has more than this complain on file about their cancellation policyAs I have stated, I have walked into the club twice and been denied by staff to cancel my membershipI have sent an email to corporate and the club manager and again been DENIED cancellation.This is a simple business process that should be handled regardless of how they must 'uphold' their policyI am clearly stating to their club and the business management that I do not wish to use their services any further and I do not wish to be charged any moreThis is not upholding policy, this is theft.Please resolve ASAP
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir:While a gym membership is required to utilize Personal Training services, our gym membership, like the Personal Training Agreement, has a provision where the membership can be cancelled before the agreement term is met due to medical reasons at no charge(which is stated in the agreement)It is not our intention or desire to obligate a member to the gym agreement when there is a medical reason that prevents the member from utilizing the facility.The member has several options:The member may "Freeze" the gym membership for any reason (including medical) for up to months without a physician's note for $per month (vs regular dues billing) and reinstate the agreement when the member wishes by filling out a "Freeze Form" at the gym.The member may "Freeze" the gym membership WITH a physician's note stating the reason the member is medically unable to use the facility for a period of up to months at NO monthly charge by bringing the note to the gym and filling out a 'Freeze Form".** In this case, if the member elects the "Freeze" option, the Personal Training Sessions purchased but not used would be preserved and available for use in the future at the member's discretion.The member may request medical cancellation and provide a physician's note to the gym stating the member cannot continue to utilize the facility permanently due to a medical condition and fill out a cancellation request form and the membership will be cancelled.We would be obliged to work toward a satisfactory solutionThe member may contact the gym and speak with our GM who will provide assistance based on how the member wishes to proceed.Thanks for your time and attention to this matter.Pete BManaging Partner

***
came in Dec**, for her one
hour personal training orientationWe
covered the benefits of proper nutrition, cardio, and strength training to
achieve her goals over the next monthsAfter the information and work out
portion of the orientation, we showed *** what goes into our personal
training programs and how her client folder is kept
At this point *** decided that training is what she needed to attain her
personal goals and joined for a 12mo 1xWeek program for one on one trainingI
have included a copy of her signed agreement for your reference clearly showing
in bold her program type is a 12mo 1xWeek program paying monthly of $To
enroll, she agreed to paying the 1st month and 12th month down for $initial
down payment, leaving the next installments of $beginning on Jan**,
clearly stated by her initialsThe remaining balance also clearly shows
in bold she is responsible for $left over the last remaining payments
and total program price of $She also initialed the Note of Auto-Renewal
which states after the 12th month, her agreement will convert to a month to
month program for as long as she wishes to continue, or she could give days
notice before the 12th month to cancel the program once her 12th month has been
satisfied
There are two sections *** initialed, one authorizing a monthly draft of
$for the next months, and the other initial that she understands the
Note of Auto-RenewalIn addition, she was also required to give her signature
twice, one stating she understands this was a month program of 1xWeek, and
the other authorizing the use of her credit card for paymentsUpon completion
of signing, a copy of ***'s agreement was emailed to her at 12:55pm on Dec
**,for her records allowing her to review everything further and for the
day clause if she did not like any of the stipulations
We take an hour to explain in detail everything about training and what is to
be expectedWe by no means rush this process in order to avoid issues such as
these

Trying to resolve retro gym membershipI spoke to the manager in Stroudsburg a few times about moving to NYThe manager asked to send a bill or receipt with my name & new address and she would stop calling in regards to the accountShe gave me her email & I emailed the document
The manager sent a email stating:Unfortunately when I put your address in the retro fitness locator it states that there is a retro fitness closer to you location
Monroe, NY *** *** *** *** **Monroe, NY *** ###-###-#### View Websitemiles
This is what retro said, instead of fixing the issue they want me to drive to another retro gym, it may say it's miles but were talking NEW YORK and this is about a hour drive to get there and another hour drive home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The allegations are that the gym is misinforming customers in order to trap them into a contract, which no none of the staff knows the terms and conditions forYou keep referring to the contract but you guys aren't even adhering to it as your staff didn't act accordingly and cancel the contract before it auto-renewed for a second timeYet your staff says there is no auto-renewal, so why was I charged again in the first place? Please get your story straight.The contract isnt supposed to auto-renew if I explicitly request it to be cancelledI called to cancel after the first time you guys auto renewed because I didnt realize you "changed" the contract because the trainer who signed me up (and was subsequently fired) told me it was the same contract when I asked him explicitlySimilarly, when my fiance called yesterday and your personal training manager told him there was no auto-renew policy in the contract or an expiration date attached to the sessions(THIS IS YOUR MANAGER THAT IS STATING THIS!!!!) So while you have a point, in that I should have read the contract when I re-signed, your organization is 100% in the wrong because they auto-renewed my contract for a second time after I explicitly asked them to stop because I couldn't afford to be charged anymoreThey told me it was taken care of, but yet next month I was charged againYour staff giving the wrong information out to your clientele and perhaps they didn't know how to cancel the auto-renew because they aren't aware of itIf your PT Manager has no clue about it, why would anyone else working the desk know? This makes me think you want this discrepancy because they would better sell training contracts believing the misinformation they were given so you could trap countless people by misleading them into a contract that refuses to be cancelled.These are issues that you are avoiding in each correspondence. So please when you next send me a response let me know:A) Why your staff doesn't cancel personal training sessions when the contract is up, upon client request, only that you can auto-renew the contract and continue to bill them fraudulently? (apparently this is okay with you guys)B) Why you do not educate your staff on changes the management is making to the contract? (We both know its in order to trap more clients into personal training sessions by conveying misinformation about the conditions of the sessions, which expire whenever you feel like it.)---They first auto-renewed in August, so you had months to acclimate your staff to changes in the contract, yet they are still misinformed. You are trying to tell me I am at fault and responsible because I didn't read your contract, yet your staff that are selling these packages are lying to the members of the gym because they have no idea what in the contract; this is YOUR faultThe fact that they were inept and didn't cancel the contract when I requested it after the first auto-renewal is YOUR faultI expect to be compensated for my troubles and I don't want reparations that are tied to your gym because you cannot be trusted. You cant even form a cogent argument when you aren't addressing any of the wrongdoings on your end, which I have clearly outlined.Not only that, but not a single time in our correspondence back and forth did you once offer me an apology for the way I have been treated by your organizationRegardless of who's right and who's wrong, your first response as a business owner should have been conciliatoryThe fact that you continue to patronize me, only speaks to your character as person and also illustrates your bullying business tactics.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I signed up for this club in July of during a promotion of a Grand Opening which was scheduled for July This Grand opening never happened and I made several attempts to contact the club to see about the status of the club and my membershipI was never able to get in contact with anyone via phone or in person at the unopened gym I gave up and just assumed the club would never open since I was never charged and received no communication otherwiseOn Sept I was charged $by Retro fitness and was extremely surprised and frustratedI went to the club on 9/5/to uncover what was going onI found out from an associate that the club had been open since July under new ownership and that members like myself that signed up a year prior were given a free month free trial membership as a courtesy for the inconvenienceI was never notified of this opening or promotionThe associate told me that I could try the club out for the month since I'd already been ch

Terrible business! They charged my debit card various charges that were not mine and refused to remove my debit card information from the system at my request I had to cancel my card and my bank account due to unauthorized activity Jerry the owner was unhelpful as well as staff