RingCentral, Inc.

Initial Business Response /* (1000, 5, 2015/03/18) */
Our executive response team has reached out to the customer and clarified the issues. We are taking corrective actions with our sales team as well. Considering closed per customer.
Initial Consumer Rebuttal /* (3000, 7,...

2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me a fair arrangement, 2 months free and I finally spoke with a manager. Here are the 2 remaining issues:
1) The manager was supposed to get back to me with his contact information and our new account manager contact information. Still no answer on that.
2) I was given 2 months free by manager but I received a notice by email today that my credit card was billed for usual amount.
Would like resolution on these open issues. Tried to contact executive response team but the email bounced back because their mailbox was full.
Final Business Response /* (4000, 9, 2015/03/30) */
We believe the customer has spoken with the manager and appeasements have been discussed and taken care of.
Final Consumer Response /* (2000, 11, 2015/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (3000, 5, 2015/06/03) */
They are trying to rectify the issue right now. I will hopefully know more by the end of the day. Thank you.
[redacted] - President

Initial Business Response /* (1000, 6, 2015/09/04) */
We thank you for the opportunity to resolve this issue. It has been resolved and refunded at this time.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
It took escalation to the Revdex.com before Ring Central would respond, but they did finally credit the account.

Final Consumer Response /* (2000, 9, 2014/02/18) */
company has finally responded to resolve these issues.

We have resolved most of the issue but have to hammer out a few more details. This is just an update for the Revdex.com sake, we are aware the issue is not fully resolved but we are still working on it with the customer.

Ringcentral has delivered exactly what was promised. We have been very pleased with their service and continual upgrades for us as users of their services.

Initial Business Response /* (1000, 5, 2015/08/20) */
This issue was resolved on 8/17

Initial Business Response /* (1000, 8, 2015/01/13) */
Mr. [redacted] has been very busy. We are hoping to get some time with him to discuss this further but so far we have called 5+ times and he has not been available to discuss it. Just updating the Revdex.com here because ticket has been open for a...

long time now.

Initial Business Response /* (1000, 9, 2015/12/18) */
We believe this has been worked out with the customer at this time.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill is still more than 200 than I...

originally signed for. In addition, Santos King had promised one month of free service.

Complaint: [redacted]I am rejecting this response because: I did respond to the inquires from Ring Central and my responses were ignored. It is clear they either did not read the...

complaint or are purposefully being obtuse to avoid refunding my money. They keep offering me a return label for the telephone I already returned, then ignore my response when I explain that the phone has already been returned. I simply want them to honor the 30-Day Money Back Guarantee they promised on their service and the telephone. I have attached the UPS Confirmation of delivery for the telephone. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/03/08) */
Customers account has been cancelled and an agreed upon refund has been provided. It may take 3-15 business days for the funds to be available due to credit card provider processing times. Thank you for the opportunity to work with you on...

this issue.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were able to workout an acceptable solution.

I requested and received a 7 Day Free Trial of Fax Service and Converted to Monthly. There was a problem with fraud against me on my American Express Account Credit Card I used, and they withheld payment. I immediately contacted Ring Central Accounting Management circa this past week was 'Given' a...

'Complimentary Grace Extension' through November 18th, 2016 to continue using my Fax Services. Yet when I tried to use, I find my Service is Suspended. I cannot contact Management because their System won't allow me to Login to notify them of my problem with my service being Suspended. I need your assistance again as this is the 3rd time this has happened and I have Faxes to send out but can't and can't reach their management. Please help me. Thank you! Sincerely, [redacted], Senior Partner-0wner [redacted].
Immediate Restoration of my Faxing Services and an Extension of 2 Days for the 2 Days I've lost not including tomorrow Monday November 14th, 2016 when you process this complaint.

Complaint: [redacted]I am rejecting this response because:  The contract is a two party agreement, Ring Central failed to provide me with a...

phone service for my business that worked, I paid for a non-functional service, and I attempted fixing the problem with this company through the phone and they fail to fix the problem, I had ATW Communications ( a local subcontracting company) to look at the phone and they explained that all their customers with this company were having the same problem.  Ring Central wasn't able to provide me for the service that we had a contract, therefore that contract shouldn't be valid. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
Thanks for taking the time to speak with us and glad we could assist getting the account closed out as requested,
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

Initial Business Response /* (1000, 9, 2015/01/22) */
We have worked with the client to the full extent we can. They will need to resolve the billing matter with that entity which is not RingCentral. We do apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 11,...

2015/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ring Central took care of me. I am 100% happy with what they did for me.

Initial Business Response /* (1000, 8, 2015/08/13) */
The account was cancelled and refunded on 7/29
Initial Consumer Rebuttal /* (3000, 14, 2015/09/04) */
1. Refund the charge made after you said it was closed
2. Close our account for real, for good, forever
3. Take my billing...

information out of your system!!!
Final Business Response /* (4000, 18, 2015/10/06) */
Account was reactivated in order to provide the refund. Apologies for any misunderstanding here. Sales agent discussed with customer.

I tried to cancel my account. Customer service informed me that, in order to cancel, I would have to pay for the entire year ahead for services that would never be delivered. To be clear: Ring Central will not allow you to cancel your account unless you pay for an additional year.

A refund was processed and the account closed as requested.

Be aware that even their service is working you cannot easily terminate the service with them. You can not terminate the service online, if you call them you cannot get in contact with a representative. Actually when you are waiting on the phone the estimated time is constantly increasing. Thirdly you are told that you can leave a message but that does not work either.

Initial Business Response /* (1000, 5, 2015/04/22) */
We have contacted the customer at this time. We are unable to offer free phone numbers and prices lower than what we state publicly,which appear to be the expectation here. We apologize that we cannot do so but we are a business as...

well.