RingCentral, Inc.

We spoke with the customer and provided a goodwill gesture and believe the matter to be closed.

Initial Business Response /* (1000, 9, 2015/08/03) */
Still in progress but giving Revdex.com an update, we provided the refunds but customer has not ported numbers to new provider, mentioned he will contact us when he does. Of note the number does need to be in service to port the phone number and...

while we will be providing a grace period here, it does need to happen in a timely manner.

Initial Business Response /* (1000, 5, 2015/04/22) */
We have addressed all the issues and the customer has agreed to close the case.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I'm VERY...

disappointed in the customer of service since it took over a month and me filing a compliant for this to get resolved... I do accept the response at this time.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The account was turned back on but the needed paperwork was not filled out so the account returned to a disabled state. If the paperwork is completed as requested, we would be able to help further but the person has made it clear they will not do so.

The two accounts have been consolidated at this time. We have kept the cases open so the customer can test but we believe the issue is resolved as a result of the consolidation.

Initial Business Response /* (1000, 6, 2015/12/18) */
Still waiting for a few refunds to clear but believe we have gained agreement on this one.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They...

finally refunded me what they originally agreed to do two month ago.
Thanks so much to Revdex.com for the help you provided allowing this issue to be resolved.
Merry Christmas

Initial Business Response /* (1000, 8, 2015/10/19) */
This was resolved 10/6 after speaking with the customer.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have given a two month refund. After speaking with...

them and discovering that they automatically give another number to a client after numbers have been ported away from them. They're stand is that they never received a letter stating that we no longer wanted service. However, any other company I have ever dealt with in the phone business, assume when you port numbers away that you no longer want the service.
I can see both sides of this situation however don't really feel that Ring Central took everything into consideration.

Final Consumer Response /* (2000, 6, 2014/11/12) */
This was resolved shortly after I let Ring Central know that I had filed a Revdex.com complaint.

Final Consumer Response /* (2000, 9, 2015/06/01) */
Final Follow up I received the credit from RingCentral. Please close my case! Thank you very much.
Regards, [redacted]

We have worked with the customer at this time and the account has been cancelled and the proper refunds have been performed resulting from that.

Initial Business Response /* (1000, 8, 2015/07/27) */
When we contacted the customer they did not have any concerns about missing calls. They did have some questions about billing that our agents were able to provide information on. We are considering resolved but if any additional information is...

needed about the missed calls we would be happy to contact again.
Initial Consumer Rebuttal /* (2000, 10, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/27) */
The customer singed a 36 month contract, we have an expectation that all contracts are honored by the signer of the contract.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/30) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
As discussed we signed contract based on us being able to have Internet at out location.
Since we can't and don't have internet at the location we reached out and asked to have the contract cancelled.
I ma confused as to their response as this was clearly communicated to them.
Please advise if we need legal proceedings.
Thanks
Final Business Response /* (4000, 9, 2014/10/31) */
While we understand the circumstances changed for the customer, we played no role in the circumstances changing.
Final Consumer Response /* (4200, 13, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had 30 days to cancel and called in to do so within the 30 days whereas no action to cancel was taken on Ring Central's side.
Please advise if we need to take legal action.
Thanks

Complaint: [redacted]I am rejecting this response because: They are saying the account is now going to be closed on 01/30/17... However this is 6mo. after the fact, The initial request was made back in...

early June/16.  and they've already charged my CC in Dec/2016.  Which they require to have on-file to open the acct.   They are not even saying they will refund my CC.   So no I totally reject this weak response. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/26) */
The account has been cancelled as requested.
Initial Consumer Rebuttal /* (2000, 7, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

As a goodwill gesture we have refunded the customer back the most recent payment and closed the account.

Initial Business Response /* (1000, 5, 2015/05/28) */
We have not been able to contact the customer but we have complied with the refund request in this situation. Just updating here in hopes that maybe he sees it from the BB since we have not been able to make contact.

Initial Business Response /* (1000, 10, 2014/03/03) */
Customer signed a contract on 11/12/2013 with the terms set for 12 months so that they could get a better price. We do expect that the terms of the contract will be honored.

We are sorry to hear that the refund is still being investigated by the credit card processor but we have no control over that.

The problem is rather simple. I advised the customer service person the old credit card used was no longer active as the business has been dissolved along with the bank account over 6 months prior and requested another method of reimbursement. After numerous attempts to clarify to what may have been a foreign service person as the language barrier was obvious, I even asked for a check. In either case your team went ahead somehow was able to refund a dead card number and acct so it went to VISA where it still sits almost 2 months later.
I'm stuck in a black hole between three companies with no monies for a service that I don't have anymore that was not working.  Bank representatives continue to regurgitate to me the same issue that it is stuck with Visa and it is being investigated. After hours and hours on the phone of wasted working time since 12/5/2016 with their different divisions from banking to claims nothing has been solidified! This is exhausting!!!!! and should have been handled as requested initially(check your phone recordings you will hear my request clearly), but your original support person did not listen, or maybe simply poor comprehension of a second language and grammar didn't allow understanding, in either case I am waiting for what may never be reimbursed to me.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]