RingCentral, Inc.

Initial Business Response /* (1000, 8, 2015/09/25) */
An executive spoke with the customer and while we understand the situation we do expect that the contract will be honored
Initial Consumer Rebuttal /* (3000, 10, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
I am absolutely appalledWhat is gong on over there!? I specifically told the office of the president that I would not be honoring this contract due to the companys' inability to provide basic customer serviceAgain, just reiterates my original complaint
Final Business Response /* (4000, 12, 2015/10/05) */
Nothing to add here contract is valid

Initial Business Response /* (1000, 8, 2014/05/27) */
We worked with the client on the 3rd party network issuesOur product works on top of the customer supplied internet so this is a critical itemImprovements were made by adjusting the routers and advice was given

Just an update, we had been in communication with the customer and think we will be able to comply with the requested action items, we have not been able to reach the customer the past few attemptsNote we do not believe everything is fixed and will continue trying to get things resolved but will
need the customer to respond to our outreach so we can close down the issues, this is more just an update to the Revdex.com that we are trying to get this resolved still

Initial Business Response /* (1000, 5, 2015/11/24) */
We worked with the customer to come to a reasonable resolution for both parties

I recommend that if you own a business that you Never use this companyThey have blamed everyone but themselves for there faulty equipmentWe have had Nothing but dropped calls, not being able to hear our patients since we got there service Now I am trying to cancel our service for days and ONLY *** does this I have been on hold forever now for going on to daysI feel so bad for anyone with a business that should ever have to put up with such bad customer service They all start out caring for you and in the end you are nothing to them once you sign across the dotted line It should never be like this when you are running a business

We were only able to reach VM so we cannot confirm with the customer but we have taken measures we believe should have stopped the solicitations

Customer has decided to stay on the contracted rate due to the price difference between contracted and non contracted ratesThe customer has told us they will contact us back if this changes

Initial Business Response /* (1000, 8, 2015/05/26) */
We worked with the customer and came to what we believe to be a reasonable outcome that both sides agreed to
Initial Consumer Rebuttal /* (2000, 10, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
They agreed to provide me with months free serviceMy next payment is due in December

Initial Business Response /* (1000, 9, 2015/05/26) */
Received response via email:
We did attempt to contact *** *** but were unsuccessfulWe contacted her on 5/5/13, 5/14, 5/15, and 5/My team did this work but I failed to update the Revdex.com
We would be happy to work with this
person further if you have any other contact info for them other than email since that has been unsuccessful
Regards,
***

We worked with the client and believe we came to a mutual agreement at this time

From: *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** **
Revdex.com:
Please also find attached a recent email I received from RingCentral, related to the request mentioned below
Best,
***
*** *** *** *** ***
RE: ***
Revdex.com:
With respect to the above referenced complaint I was contacted directly by Ring Central, the business I was complaining about
I was surprised to receive a call from them, as your website states the following:
What is the next step?
The Revdex.com is waiting for a response from the business in regards to this complaint
There is no action for you to take at this timeWe will contact you when we next require your input
In any case, they asked for additional documentation, since the sales rep has left the company and they no longer have access to his emails
They asked me for a “transcript.” I’m not sure exactly what they are referring to
In my original complaint, I provide the email address, account number and reference number made available to me from invoices and emails
I can’t claim to have all the emails, but I’ve attached one I found readily available, as a courtesy
I would expect a business of their size to maintain better records and not request their customers to keep the emails from their own staff
If I may be of any further assistance, please let me know
Best,
*** ***

The customer can still cancel until 10/and we have communicated this to the customer

Initial Business Response /* (1000, 6, 2015/12/18) */
Still waiting for a few refunds to clear but believe we have gained agreement on this one
Initial Consumer Rebuttal /* (2000, 8, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally refunded
me what they originally agreed to do two month ago
Thanks so much to Revdex.com for the help you provided allowing this issue to be resolved
Merry Christmas

Initial Business Response /* (1000, 5, 2014/04/09) */
Account was cancelled on 4/2/and refund was given in the amount of $
Initial Consumer Rebuttal /* (3000, 7, 2014/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Account was
canceled in December After I called about RingCentral fraudulently charging my credit card, they claimed the account was never canceled even though I have cancelation emailsI also was not charged for months after cancelation and then suddenly months after cancelation I get charged? RingCentral should be fined every time they try to charge someone fraudulentlyI filed a complaint with the FCC and Atturney GeneralCompanies like this will not get away with bullying customers around
Final Business Response /* (4000, 9, 2014/04/24) */
When the customer called in on 12/24/to cancel, he was given a free month as an alternative to cancelAfter this offer was accepted, we changed phone numbers on the account at the clients request that dayClient also called in on 12/27/and changed another numberWhile we attempted to charge the account, post this December, all charges were declined by the credit card provider accept for the final charge in April which was refunded when the account was cancelled

I have cancelled my account over a year ago and just recently started seeing charges again from Ring CentralEach time you try to close your account your have to call (this should give you an indication of what type of company this is), and get ready for long waitingNo one falls on their claim that they want your to call for "your security"We all know why they are forcing you to call for cancellations :-)
When you call, you have to be very carefulApparently they don't close your account -- they change it to limited use, which just pauses your account for a yearYou will not be informed of this, although representative said I should have been informedI may have believed that this is just a mistake but when I asked to close my account and have the charges refunded (because no service has been used), I was told that no refund can be provided for unused minutes! Smelling a scam here? :-)
Only after me threatening to report to Revdex.com and after waiting some more on the line to talk to the manager -- I don't think there is a manager, they just hope that you will give up and hang up -- I was told that I would be given a refund
For those of you who are considering signing up for their services, you are dealing with a company who has scam like practices on retaining your account
For those of you who are using Ring Central Services, I would consider closing :-)
For those of you who are considering closing their account, make sure to ask for an email confirmation that your account is closed
Hope this helps someone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
**We received refund of $on March 24, back to credit card.**

Initial Business Response /* (1000, 5, 2015/09/21) */
We have spoke with the customer, he does not wish to troubleshoot the issues but wants out of the contract that was signed by the customerWe expect the contract to be honored since we do offer a day period that the contract can be
absolved and it is now months past that time

Initial Business Response /* (1000, 5, 2014/12/15) */
We have worked with the customer and rectified the situation at this time

As discussed with the client a refund has been performed due to the issues experienced

We worked wiht the customer to reset the password with the customer on 10/31/