RingCentral, Inc.

Initial Business Response /* (1000, 8, 2015/08/13) */
The account was cancelled and refunded on 7/29
Initial Consumer Rebuttal /* (3000, 14, 2015/09/04) */
1. Refund the charge made after you said it was closed
2. Close our account for real, for good, forever
3. Take my billing information...

out of your system!!!
Final Business Response /* (4000, 18, 2015/10/06) */
Account was reactivated in order to provide the refund. Apologies for any misunderstanding here. Sales agent discussed with customer.

Initial Business Response /* (1000, 8, 2015/12/02) */
Issue was closed by our Customer Care team and Sales teams on 11/17. Provided goodwill gesture.

Initial Business Response /* (1000, 5, 2014/08/07) */
Issue was resolved. We offer 24/7 customer care via our customer care portal which is handled via email with our fax accounts, so the customer is correct that for the product he purchased we do not offer phone support like we do with our...

Office product.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Awesome Company!! Very Responsive and very professional. I would highly recommend them!!!! They rock!!!

Initial Business Response /* (1000, 8, 2015/03/04) */
We have reached out to the customer and have not heard back yet. Customer is on a contract though.

Contacted customer and helped turn on the features on the mobile app. Customer agreed to close the case as it worked when tested.

Final Consumer Response /* (3000, 6, 2014/04/23) */
On Wed. 4/9/2014 @ 1:03 pm, we received a telephone call from Ring Central, followed by the below Email @ 1:10pm.
Dear [redacted],
Good Day! I called in to discuss the Revdex.com case that you've submitted regarding the inconvenience...

that you've experienced with setting up your account. I called you awhile ago but I was unable to reach you. Please do reply on this email and let us know when would be the best time for us to reach you. Kindly include your your preferred callback number. I would really love to discuss this to you over the phone, so we'll expect your response.
Thank you for choosing RingCentral as your communications provider!
[redacted] N Executive Response Team
RingCentral ? Elevate Your Business
www.ringcentral.com
On Wed. 4/9/2014 @ 1:20pm, I responded to the Email:
I am available now if you have a moment to discuss.

Initial Business Response /* (1000, 5, 2014/03/28) */
We worked out a deal with the customer with an adjustment to the billing as requested. Client confirmed this would resolve the complaint on the phone call.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I'm satisfied for getting attention to this matter and resolution.

A representative spoke with the customer and the account is scheduled to be cancelled on 1/30/2017.

Initial Business Response /* (1000, 8, 2014/03/20) */
We have contacted the customer on 3/5 and on 3/10 but the customer is still putting together documents. When we get the documents that were promised via email we will have a better idea of what we can do here, if anything.
Consumer...

Response /* (-5, 14, 2014/04/26) */
Please reopen this case. I responded to the company and they stated they would get back to me with a resolution and this has not happened. They stated they will no longer try to resolve the case because the Revdex.com closed the file. Please re-open the file so the company will continue with a resolution because to date a resolution has not been reached.
Consumer Response /* (3000, 16, 2014/04/28) */
Please reopen Revdex.com Complaint #XXXXXXXX. It was closed and assumed resolved but that caused the company to cease resolution.
Please reopen Revdex.com Complaint #XXXXXXXX. It was closed and assumed resolved. Once the case was closed the company stated they would no longer try to resolve the case because the Revdex.com closed it.

Initial Business Response /* (1000, 5, 2015/04/09) */
Our customer care team has worked with the customer at this time and resolved the outstanding issues and the customer said it is something we can close out at this time.

Initial Business Response /* (1000, 8, 2015/08/03) */
Customer rescinded the request to cancel on 4/24/2014. We have issued the customer a contract buyout offer if they wish to utilize that option.
Text from email on 4/24: "We are rescinding our notice and would like to continue with...

RingCentral. We want to make sure that our contract and service will continue."

Initial Business Response /* (1000, 5, 2016/01/07) */
After working with the customer we made a goodwill gesture on the contract changes. We believe the issue to be resolved at this time.

Initial Business Response /* (4000, 9, 2015/01/28) */
As far as we are aware this has been resolved. The issue was with a partner of RingCentral. If it has not been we would be happy to help further with the partner.
Initial Consumer Rebuttal /* (4200, 11, 2015/01/29) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Although I got my money back, and there's no more actual loss, I have a problem with the business' response because it claims that "the issue was with a partner of RingCentral." That is not true. Every person I spoke with claimed to be working for RingCentral. They should not be able to lie to the public to save face.

Complaint: [redacted]I am rejecting this response because:
I received another billing statement today that had $181.36 in over-billing. See Attached.
I was...

billed for 4 additional Mobile Users.
I have forwarded this to my account manager [redacted] and he said he will give it to his manager.
 
[redacted]

Complaint: [redacted]I am rejecting this response because:...

We did not have service for those 2 months, they should be credited regardless. The problem is that they charged our credit card for those 2 months despite us withdrawing approval to automatically bill the card. They were instructed to stop billing, cancel service, and send us the bill for early termination. They failed to do that and continued to bill the credit card for monthly service. According to [redacted] the early termination is $400, they owe us $300 for the two months that we were billed in error, we asked that the remaining $100 be split in light of THEIR ERROR! They refused and in light of them violating protections set forth by the Consumer Protection Act they will now face a lawsuite because they could not credit us $50. We believe our request to have been fair for both parties. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  The contract is a two party agreement, Ring Central...

failed to provide me with a phone service for my business that worked, I paid for a non-functional service, and I attempted fixing the problem with this company through the phone and they fail to fix the problem, I had ATW Communications ( a local subcontracting company) to look at the phone and they explained that all their customers with this company were having the same problem.  Ring Central wasn't able to provide me for the service that we had a contract, therefore that contract shouldn't be valid. Sincerely,[redacted]

Great service! I would recommend Ring Central to any business.

Initial Business Response /* (1000, 9, 2015/05/26) */
Received response via email:
Account was cancelled as requested back on 4/24/2015 as requested.
Thanks,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/04) */
We thank you for the opportunity to resolve this issue. It has been resolved and refunded at this time.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took...

escalation to the Revdex.com before Ring Central would respond, but they did finally credit the account.