RingCentral, Inc.

Initial Business Response /* (1000, 5, 2015/04/22) */
We have contacted the customer at this time. We are unable to offer free phone numbers and prices lower than what we state publicly,which appear to be the expectation here. We apologize that we cannot do so but we are a business as...

well.

Initial Business Response /* (1000, 8, 2015/12/02) */
Issue was closed by our Customer Care team and Sales teams on 11/17. Provided goodwill gesture.

Initial Business Response /* (1000, 5, 2014/08/07) */
Issue was resolved. We offer 24/7 customer care via our customer care portal which is handled via email with our fax accounts, so the customer is correct that for the product he purchased we do not offer phone support like we do with our...

Office product.
Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Awesome Company!! Very Responsive and very professional. I would highly recommend them!!!! They rock!!!

Initial Business Response /* (1000, 5, 2014/03/28) */
We worked out a deal with the customer with an adjustment to the billing as requested. Client confirmed this would resolve the complaint on the phone call.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I'm satisfied for getting attention to this matter and resolution.

Initial Business Response /* (1000, 8, 2014/03/20) */
We have contacted the customer on 3/5 and on 3/10 but the customer is still putting together documents. When we get the documents that were promised via email we will have a better idea of what we can do here, if anything.
Consumer...

Response /* (-5, 14, 2014/04/26) */
Please reopen this case. I responded to the company and they stated they would get back to me with a resolution and this has not happened. They stated they will no longer try to resolve the case because the Revdex.com closed the file. Please re-open the file so the company will continue with a resolution because to date a resolution has not been reached.
Consumer Response /* (3000, 16, 2014/04/28) */
Please reopen Revdex.com Complaint #XXXXXXXX. It was closed and assumed resolved but that caused the company to cease resolution.
Please reopen Revdex.com Complaint #XXXXXXXX. It was closed and assumed resolved. Once the case was closed the company stated they would no longer try to resolve the case because the Revdex.com closed it.

Final Consumer Response /* (3000, 6, 2014/04/23) */
On Wed. 4/9/2014 @ 1:03 pm, we received a telephone call from Ring Central, followed by the below Email @ 1:10pm.
Dear [redacted],
Good Day! I called in to discuss the Revdex.com case that you've submitted regarding the inconvenience...

that you've experienced with setting up your account. I called you awhile ago but I was unable to reach you. Please do reply on this email and let us know when would be the best time for us to reach you. Kindly include your your preferred callback number. I would really love to discuss this to you over the phone, so we'll expect your response.
Thank you for choosing RingCentral as your communications provider!
[redacted] N Executive Response Team
RingCentral ? Elevate Your Business
www.ringcentral.com
On Wed. 4/9/2014 @ 1:20pm, I responded to the Email:
I am available now if you have a moment to discuss.

Initial Business Response /* (1000, 8, 2015/03/04) */
We have reached out to the customer and have not heard back yet. Customer is on a contract though.

Contacted customer and helped turn on the features on the mobile app. Customer agreed to close the case as it worked when tested.

A representative spoke with the customer and the account is scheduled to be cancelled on 1/30/2017.

Initial Business Response /* (1000, 5, 2015/04/09) */
Our customer care team has worked with the customer at this time and resolved the outstanding issues and the customer said it is something we can close out at this time.

Initial Business Response /* (1000, 8, 2015/08/03) */
Customer rescinded the request to cancel on 4/24/2014. We have issued the customer a contract buyout offer if they wish to utilize that option.
Text from email on 4/24: "We are rescinding our notice and would like to continue with...

RingCentral. We want to make sure that our contract and service will continue."

Initial Business Response /* (1000, 5, 2016/01/07) */
After working with the customer we made a goodwill gesture on the contract changes. We believe the issue to be resolved at this time.

Complaint: [redacted]I am rejecting this response because:  The contract is a two party agreement, Ring Central...

failed to provide me with a phone service for my business that worked, I paid for a non-functional service, and I attempted fixing the problem with this company through the phone and they fail to fix the problem, I had ATW Communications ( a local subcontracting company) to look at the phone and they explained that all their customers with this company were having the same problem.  Ring Central wasn't able to provide me for the service that we had a contract, therefore that contract shouldn't be valid. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:...

We did not have service for those 2 months, they should be credited regardless. The problem is that they charged our credit card for those 2 months despite us withdrawing approval to automatically bill the card. They were instructed to stop billing, cancel service, and send us the bill for early termination. They failed to do that and continued to bill the credit card for monthly service. According to [redacted] the early termination is $400, they owe us $300 for the two months that we were billed in error, we asked that the remaining $100 be split in light of THEIR ERROR! They refused and in light of them violating protections set forth by the Consumer Protection Act they will now face a lawsuite because they could not credit us $50. We believe our request to have been fair for both parties. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I received another billing statement today that had $181.36 in over-billing. See Attached.
I was...

billed for 4 additional Mobile Users.
I have forwarded this to my account manager [redacted] and he said he will give it to his manager.
 
[redacted]

Initial Business Response /* (4000, 9, 2015/01/28) */
As far as we are aware this has been resolved. The issue was with a partner of RingCentral. If it has not been we would be happy to help further with the partner.
Initial Consumer Rebuttal /* (4200, 11, 2015/01/29) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Although I got my money back, and there's no more actual loss, I have a problem with the business' response because it claims that "the issue was with a partner of RingCentral." That is not true. Every person I spoke with claimed to be working for RingCentral. They should not be able to lie to the public to save face.

Great service! I would recommend Ring Central to any business.

Our agent has left five voice mails and sent 5 emails to this person, we have not heard back. We respectfully request for this to be closed or to provide better contact information.

Initial Business Response /* (4000, 11, 2014/08/13) */
The customer is not paying for anything currently as part of a goodwill gesture worked out. Customer is porting out phone numbers to another provider and as part of FCC regulations, the original account must be in working order when the...

"winning" carrier tries to port the phone number. Typically we would be charging a customer since the account is active and the number is still terminating to our services, hence this being a goodwill gesture. Customer has been informed that he will need to let us know when the numbers he wants are ported out that so that we can fully close out the account. The FCC rules are hard on everyone, as they are fairly complicated, but we believe this is a reasonable outcome with the customers ultimate goal being fulfilled. So just to be clear the account is not cancelled because the customer needs to complete a port out of phone numbers, not because we will not cancel it.
Initial Consumer Rebuttal /* (3000, 15, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business response is incorrect.
First, we completed all payments under our contract. There wasn't anything given as a "goodwill gesture". To this date, all charges for which we are responsible have been paid through the end of our contract (August 31). Our initial complaint was filed because their contract does not give you any numbers or addresses to cancel your service and their is none on their website for cancelation of service.
In addition, our efforts initially to port the new numbers were met with resistance. Claiming "FCC regulations", they kept demanding paperwork that we furnished numerous times. Finally, the numbers were ported. We have advised the company on more than one occasion the numbers are ported and we are done.
Finally, we have numerous emails stating our account is cancelled; however, the response states they are waiting on us. This is another example of the lack of communication you can expect with this company.
Unfortunately, the company's inter-communications is good when you are buying but poor when trying to cancel.
We are currently waiting to see if the promises given to us (no addition charges) will be fulfilled.
Final Business Response /* (4000, 17, 2014/08/18) */
The last payment where you have actually been charged was on 6/30. The goodwill gesture here was that you were not charged for the 7/31 payment. You may have received a bill paid notice from us, but if you have a moment to check with your credit card provider you will see that we did not actually charge you for that last month. Just want to clarify why we said that here as it appears you felt you had been charged for the last month.
The paperwork we were sent by your new provider did not match up records on our end, we apologize for this but we have to follow the FCC guidelines, and adhered to them. This led to it being rejected.
Spoke to another gentleman and he confirmed all numbers have been ported out at this time as you stated here and we will be closing the account out now.