RingCentral, Inc.

Initial Business Response /* (1000, 8, 2015/03/04) */
This has been resolved back in 2/2015

Initial Business Response /* (1000, 5, 2014/11/04) */
We were able to reach the customer today. The account has been cancelled and we are processing the needed refunds as well.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
*The reason of my complaint -is about double billing  ( I have the receipts to prove this.)
*I spent close to 2 business days to talking to customer support as well as supervisors of the company.
*I got a response after filing my complaint to the Revdex.com.
*The company informed me that the double billing was a mistake. 
*The service that was billed twice will be reversed in the next billing cycle.
 
I appreciate Ringcentrals efforts in reducing my bill; getting a 50% reduction is my bill is something  I am grateful. 
My motivation in reporting the company is not to get a recurring discount but as a diligent citizen reporting fraud.
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/27) */
We have been working with [redacted] and believe that it has been refunded.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It ia a shame that we had...

to go to extreme measures to get refunded.

Initial Business Response /* (1000, 11, 2015/11/24) */
The customer has a signed contract, we expect it to be honored.
Initial Consumer Rebuttal /* (3000, 13, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RingCentral, Inc.promise that the 1800...

and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to 5 Extensions at time will be rung when receiving incoming call from external party. However when transferring external call from 1800 or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract.
On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March 2015 below - Tech support tickets-
Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/2015
You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at all. We tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical support. We are willing to offer $100.00 for the settlement of all claims and for the closure of this matter immediately today.
Final Consumer Response /* (3000, 19, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not Recieve reply from RingCentral, Inc and tried to call them no response.
RingCentral, Inc.promise that the 1800 and local number from RingCentral, Inc.service can be for forward transfer to unlimited extensions but up to 5 Extensions at time will be rung when receiving incoming call from external party. However when transferring external call from 1800 or local number the calls are being dropped and not transferred therefore I and my company dissatisfied with the service and we choose not to continue alleged contract.
On two occasions I was meeting with opposition from the RingCentral, Inc.agents who were unable to resolve my concerns with the RingCentral, Inc.Telephone service during February and March 2015 below - Tech support tickets-
Case Number: XXXXXXXX, Softphone addressed by [redacted] Date: 2/18/2015.Case Number: [redacted] (Group Call Que) Date: 2/24/2015
You asked us to come to reasonable compromise however the alleged service was marketed as being one where my company could transfer the calls to extensions and this was not the case at all. We tried to resolve the issues previously but RingCentral, Inc.were unable to provide technical support. We are willing to offer $100.00 for the settlement of all claims and for the closure of this matter immediately today.
Final Business Response /* (4000, 21, 2016/01/19) */
We consider this matter closed at this time and the account has been turned off.

We will try contacting again but we have called over 10 times and sent numerous emails as well. This will be our final attempt at contacting.

Initial Business Response /* (1000, 10, 2014/07/08) */
Al, charges were refunded back on 5/22/2014, we believe this matter has been resolved at that time.

The account has been cancelled at this time.

Initial Business Response /* (1000, 8, 2014/11/26) */
We have worked with the customer and come to a reasonable outcome for both parties.

Initial Business Response /* (1000, 8, 2014/08/04) */
When a caller hangs up when dialing our system, the call is marked as missed. The customer forwards calls to other services from RingCentral. When the caller to RingCentral hangs up, the call does not forward to the other system.The calls...

the customer is referring to last 1-2 seconds, so there is no time for the calls to be forwarded before people hang up. RingCentral is working in other words, the "missed" calls are just hangups in other words.

We have a signed contract and have a reasonable expectation for it to be honored. We have attempted contacting the customer over 5 times and have not received any response. We are still open to discussing the matter but will need the Revdex.com help in making contact here since attempts so far have not...

worked out.

[redacted]:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but Ring Central...

should also state in their response to you that the they agreed the early termination fees would be waived but my other demands were flatly denied.Sincerely, [redacted]

We have cancelled the account and provided a goodwill gesture as well in the form of a one month refund.

Initial Business Response /* (1000, 5, 2015/04/21) */
Account was cancelled as requested.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
RingCentral contacted me to collect information about the case....

After providing information my account was cancelled and all charges refunded.

Initial Business Response /* (1000, 10, 2015/09/15) */
We have spoken with Mr. [redacted] and have cancelled the account. We have also submitted refunds.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

Initial Business Response /* (1000, 10, 2015/01/15) */
Initial Consumer Rebuttal /* (3000, 13, 2015/01/16) */
The business 'Ring Central' is working with me through email, I got response on 12/16/14, 12/17/14, 12/22/14, 1/5/15, 1/9/15, and 1/15/14 They got the issue to their...

service engines, I am waiting for an update from their 'Service Engineers', at this time I have only got responses from their "Executive Response Team" and they all have been :we have no update and we will get back with you."
I am hoping they can salve this before Friday 1/30/15
please do not close this Revdex.com incident until it is resolved

Complaint: [redacted]I am rejecting this response because:
There is no need for further contact. Ring Central is aware of the situation, has records of all our communications documenting the timing of my account cancellation, my credit card information (to process the refund) and they now have confirmation of the returned merchandise. There is nothing left to do but issue the refund. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/07) */
Have had a difficult time connecting with the customer. We will continue to reach out, just updating for Revdex.com records.

Initial Business Response /* (1000, 8, 2015/07/27) */
When we contacted the customer they did not have any concerns about missing calls. They did have some questions about billing that our agents were able to provide information on. We are considering resolved but if any additional...

information is needed about the missed calls we would be happy to contact again.
Initial Consumer Rebuttal /* (2000, 10, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We were able to discuss several points of improvement on website notation about contracts and terms to make things more transparent to future customers. I still do not agree with the contract practice, but as long as future customers are well informed prior to commitments, I feel that we made progress on both sides.Sincerely, [redacted]