I truly don't understand what's going on with Rise Credit. I received an email this morning hopefully addressing the reason why they decided to turn down my new loan application when I've had 8 previous loans with their company going back to 2016. In the message they say they're still researching my account. It's funny how I can log into their site myself and view every single loan I've had with them showing the payments I've made and when those loans were paid off, but they need to research and get back with me. Are you kidding me? There's no reason my application should of been turned down, especially after paying off my 8th loan with them less than 2 weeks ago. What kind of a company turns down a loyal customers loan who they've given 8 previous loans too? Who does business like that? You'd think because I'm a past client they'd jump at the opportunity to offer me a new loan. Maybe they feel they're not making enough $$$ off me. Maybe this is how they treat all their past clients. I guess they have no loyal towards repeat customers.
6 time previous customer gets declined with no reason
I'm a previous customer going back to 2016. I paid off my last loan with Rise last week. Decided to reapply today thinking it would be easy because I just paid off a loan and I've been a past loyal customer for years. After applying today they immediately declined me. I've had over 8 loans with this company going back over 6 yrs and paid everyone of them off. My credit history is flawless. And yet this company says I'll have to write them a letter to find out why they turned my loan down. Are you kidding me? I'm a home owner, have flawless credit, make over 6 figures a year, and decided to give Rise Credit my business again and they can't tell me why my loan for $5000 was declined. On top of that I just paid off a $5000 loan with them last week which makes me more of a stronger credit candidate to lend money too. You think from a business prospective a company who's had a loyal paying customer over the years would do anything they can to keep that customer happy and on board. It shows you exactly how loyal Rise Credit is towards their past clients. They don't care! This company will never again get my business because now I see how they truly treat their past customers.
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Mr [redacted] applied for a RISE installment loan on 4/26/In relation to that application, we requested several documents to validate his identity and banking information before proceeding with the processing of the applicationWe received the last of the requested items on the afternoon of 5/4/Unfortunately we were not able to complete our review of the application before it expired on 5/6/2016, so our agents instructed Mr [redacted] to submit a new application, which he didBecause we already had the documents, and completed reviewing them that day, we were able to complete processing of the new application the same dayThe application was declined due to a low Clarity Risk Score, as we advised Mr [redacted] in the Notice of Action Taken and Statement of Reason.We regret that we are unable to assist Mr [redacted] with a loan at this timeThe Equal Credit Opportunity Act requires that lenders retain all information related to an applications for credit, so we are unable to purge his informationHowever, we want to assure Mr [redacted] that we are serious about protecting consumer’s personal informationWe maintain physical, electronic and procedural safeguards (i.e., computer virus protection software, firewalls, 128-bit Secure Socket Layer), and only authorized employees have access.We appreciate the opportunity to address this matter.Sincerely,RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respondRISE is not owned by PayDay One, as PayDay One no longer existsHowever, RISE was formerly known as PayDay OneAs disclosed on our website, in Ohio, RISE is not the lender or a fiduciary of the lenderRISE is a Credit Services Organization (CSO)RISE Credit Service of Ohio, LLC d/b/a RISE is licensed as a Credit Services Organization by the Ohio Department of Commerce, Division of Financial Institutions (Certificate NoCS.900086.000)RISE operates in compliance with all applicable state and federal lawsRISE strives to be very transparent and informative about our fees and termsIn addition to a basic CSO disclosure that is displayed at the bottom of most of our website pages, the website includes abundant and state-specific information which can be found in our “How it Works” (www.risecredit.com/how-online-loans-work) and “What it Costs” (www.risecredit.com/how-online-loans-work#WhatItCosts) sectionsThese sections provide details about RISE’s role as a CSO, as well as information about CSO fees [redacted] had the opportunity to read this material before he started the application processAs for [redacted] ’s application information – this information was obtained when [redacted] voluntarily entered information into the RISE application formThe first page of the form includes this disclosure: “By entering my information on this application, I understand that I am authorizing RISE to retain a copy of all such informationI agree that RISE may use this information to contact me about RISE's services.” We want to assure [redacted] that RISE maintains physical, electronic and procedural safeguards to protect personal information from unauthorized access and useThank you for the opportunity to address this matter
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respondThe principal amount of [redacted] ’s loan was comprised of the initial loan amount, plus a CSO fee that was prepaid by the lenderWhen a customer repays their loan early, RISE refunds/credits a proportional amount of the CSO fee to the account via a “CSO coupon”, which reduces the payoff balanceUnfortunately, the timing of the rescheduling of the payment (on 8/29) impacted the amount of the CSO coupon because this change was made after the contractual payment due date of 8/26/Although this is technically accurate, we understand [redacted] ’s expectation of rescheduling her payment to an earlier date, so we will issue a refund of $as a courtesyWe apologize for the misunderstanding, and appreciate the opportunity to address this matter
Dear Ms***,Our previous response is accurate according to our records RISE does not accept credit card payments As we have previously advised Mr [redacted] , he may pay one of three ways:By mail - we provided two mailing addresses - one for overnight mail, and one for regular mail By ACH - if he will reauthorize ACH as we explained in our previous response By debit card, over the phone - although his spending limit is not within our control, he could possibly increase the limit with his bank, or he could make multiple payments over two or more daysWhen Mr [redacted] signed his Loan Agreement, he made a promise to pay according to a specific payment schedule He has missed multiple payments As a reporter of information, RISE is obligated to report accurately to credit bureaus, and may report late payments and other defaults As we have not made any error in accounting or reporting, we will not change our reporting As of today, Mr [redacted] 's account is days past due If it reaches days past due, the account will be charged off in accordance with our business practice In addition, if the account is charged off, it may be sold to a third party collector at any timeAgain, we encourage Mr [redacted] to contact us to make arrangements for repayment or settlement.Sincerely, RISE
Dear Ms***,Please refer to the two attached Loan Agreements - the one dated 10/1/is the first loan (principal $400) It was paid in full by the second loan, dated 1/5/(principal $1000) Ms [redacted] electronically signed both of these agreements, each time acknowledging that she read, understood and agreed to all of the terms of the agreement We recommend that Ms [redacted] checks her bank statement for the deposit she should have received on 1/6/2017, in the amount of $ Our records do not indicate that she has ever contacted us to say that we deposited more than she asked for If Ms [redacted] finds that her bank records are different than what we have advised, we ask that she emails [redacted] with a copy of the bank statement, so that we can investigate further.Sincerely, RISE
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Today is August 24th and I still haven't received any paymentsThey claim there was a check sent to me on 8/11/from Fort Worth, TX, I live in Dallas Texas and that check shouldn't take this long to get to me by mailEven if someone was bringing it to me by bicycle it would have been here by now I have called Rise Customer Service as late as 8/23/and was told the same story that a check was mailed on 8/11/I do not believe they have mailed me a payment as they claimI want my money as this shouldn't have happened in the first placeThey direct debited my account for money I didn't owe them, they should apply that as a credit back to the same account they took it from, since they have issues with mailing paymentsWhy should I have to wait on a check, they didn't receive a check from me, not to mention clearly they can take your money even when your balance is "0" and was paid off before it was even due Regards, Doris Edwards
Dear Ms [redacted] ,We are in receipt of Mr [redacted] 's complaint, and appreciate the opportunity to respond.According to our records, Mr [redacted] received a loan in the principal amount of $on 7/6/ We received one payment, but on 8/24/Mr [redacted] cancelled automatic payments, and made no additional payments after that The debt was charged off in the amount of $on 11/20/2016, when the account reached days past due.When Mr [redacted] accepted his RISE installment loan, he signed a Loan Agreement that included a promise to pay, and information regarding consequences of default In signing the Agreement, he waived notice of default Regardless, RISE did attempt to reach Mr [redacted] numerous time by telephone, and also sent account status and payment reminder emails Contact information for RISE is displayed on our website, but our records do not indicate that we received any call or email from Mr [redacted] to discuss his account status The debt was sold to [redacted] (***) on 12/22/2016, so RISE is unable to assist with the account Mr [redacted] may contact *** at [redacted] for further assistance.Sincerely, RISE
Dear Ms***,Please find attached the email that we sent directly to Ms [redacted] in response to this complaint on 3/21/ We would like to add that as an alternative to providing the requested documents by email, she can mail a copy to:RISE [redacted] ***We look forward to assisting Ms [redacted] with resolving this matter as soon as possible.Sincerely, RISE
Complaint: [redacted] I am rejecting this response because: This is untrueI gave them the benefit of the doubt and waited days because the weekend got in the wayI spoke to "***" which didn't sound like [redacted] but someone from India who told me one thingThen I call the bankThe states that they have not received anything and that even if the routing number was wrong they would have returned itThey also say nothing pending coming inI called rise and I spoke with another lady whose name I don't recall and she gave me another excuse said I hadn't send me my routing numberWell I did! Either way, okaywhat if the routing number was wrong? They just sat on it until I called and asked why my funds weren't deposited? These people are a scam! I do know the officer I spoke with and get can get affidavit as to the matter and how banking procedures workAll of a sudden Rise got their money returned from the bank? I would like proof! Because the bank never received it so how could they have returned it I do appreciate the fact that I am not obligated to them? Why? because they knew what they did was wrong! Regards, [redacted] Attorney at LawSBN: [redacted]
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE strives to be very transparent and informative about our fees and termsWhen he accepted his loan, Mr [redacted] signed a Loan Agreement and a Credit Services contractThese documents include Truth in Lending disclosures, and provide information about RISE’s role as a CSO as well as detailed information about CSO fees.To summarize, the principal balance of Mr [redacted] ’s current loan is comprised of two components: the amount financed/loan amount (the amount actually disbursed to Mr [redacted] by the lender), and the CSO fee charged by the Credit Service OrganizationPer Mr [redacted] ’s most recent Loan Agreement, the amount financed was $5000, and the CSO fee was $The CSO fee is included in the principal balance because this fee is advanced on behalf of the borrowerTherefore, Mr [redacted] ’s beginning principal balance was $9691.16.The total CSO fee is repaid in equal portions equivalent to the total CSO fee divided by the number of scheduled paymentsEach time Mr [redacted] makes a scheduled payment, part of the principal portion of the payment is applied to the CSO fees due, and the rest is applied to the loan amountIf Mr [redacted] pre-pays his loan in full, RISE will apply a “CSO coupon” to the remaining CSO fee balance, reducing the total CSO fee proportionally based on how long the loan was outstandingFor example, Mr [redacted] ’s current loan refinanced his previous loanBecause that loan was repaid early, a CSO coupon was applied, reducing the balance by $680.88.Thank you for the opportunity to address this matterSincerely,RISE
RISE [redacted] ***November 21, 2017Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinAttn: [redacted] ***RE: Revdex.com Complaint ID [redacted] Dear Ms [redacted] ,We are in receipt of the referenced complaint, and appreciate the opportunity to respond.We would like to assure Mr [redacted] that RISE takes ID fraud very seriouslyOur underwriting process includesmultiple steps designed to detect fraudulent loan applications, and we diligently work to continuously improvethese processes to stay ahead of perpetrators of fraud.Mr [redacted] recently contacted RISE directly regarding this matterUpon our request, Mr [redacted] provided documents which we used to investigate his claim that a RISE loan was fraudulently originated in hisnameOur research concluded that the loan was fraudulentWe repurchased the account from the third partycollection agency, and immediately requested deletion of all credit reporting of this accountIt may take a fewbusiness days for these changes to be reflected in Mr [redacted] ’s credit reportWe would also like to refer Mr[redacted] to https://www.identitytheft.govThis is a Federal Trade Commission website that provides extensiveinformation to assist consumers with identity theft recovery.We wish to again sincerely apologize for the inconvenience that Mr [redacted] has experiencedThank you forthe opportunity to address this.Sincerely,RISE
Complaint: [redacted] I am rejecting this response because:I neglect to agree with the company’s terms because when I called per the letter to ask for a representative, I made contact with Ms [redacted] ( [redacted] ***)Ms [redacted] and I conversation had to be cut short, because she could not find the letter that RISE sent to Revdex.comThe last thing I mentioned before the conversation ended was that I would like to begin making payments September 5, 2017, and Ms [redacted] stated that the payments would be approximately $per monthMs [redacted] said she would give me a call back before 11pm that night of 8/14/or on 8/15/We communicated again on 8/15/17, and elaborated again on the fact that I am unemployed, and we have canceled the ACH withdrawal from my bank accountMs [redacted] and I apparently had some mis-communication as to my agreement date to begin this loanMs [redacted] stated that I did not agree to begin monthly payments on 9/5/and per a recording she had of me during our phone conversation 8/14/she said I canceled the agreementI asked Ms [redacted] could I hear the communication, because I did state I wanted to begin making payments 9/5/Ms [redacted] placed me on hold, came back and said she was not able to provide me that information, and that team support of RISE will review the recording and get back in touch with me via emailI told Ms [redacted] I needed to hear that communication as well, it is not fair for one side to hear a thing and make a determinationMs [redacted] said that maybe there was some miscommunication in our conversation, which I agree with, but one thing for sure; I do know that I stated I could begin making payments on 9/5/Ms [redacted] stated that the interest will continue, which I was not happy with, and as I explained to Ms [redacted] , when I make a payment every month, it will appear as if nothing was ever paid because the interest is steadily accruing dailyMs [redacted] stated because I was not terminated the interest will not be stoppedI also made Ms [redacted] aware that my payments may not be as quoted each month or on time, because I am unemployed, but I will do the best I canI am looking for work and am hoping that I will be able to receive unemployment compensation to help me with these payments dueMs [redacted] stated that if my payments are days late, accounts department will be in contact with meI even mentioned to Ms [redacted] , RISE need to evaluate their policy, because some people who are terminated have been due to insubordination or lousy employee performance, yet that person can get the benefits of paying back a loan with help and no interest to where a person who left because they had no choice on good terms is not helpedNonetheless, It must be realized that I want to pay this loan back, but RISE must also realize that I am unemployed and that the interest is not helping me at all, which will make it harder for me to catch up, but it will be paid, if it is just $a month that I can only afford, I will pay it, but I am hoping that I can pay the $or more if I have it, a month Regards, [redacted]
Dear Ms [redacted] , We believe that we have addressed all of Ms***'s concerns in our previous response We are including a copy of her Loan Agreement with this response, for her records If Ms [redacted] requires assistance with her RISE account (for example, with obtaining a copy of her Loan Agreement), she is welcome to call our customer support team at [redacted] or send an email to [redacted] Sincerely, RISE
RISE [redacted] ***October 2, 2017Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinAttn: [redacted] ***Austin, TX ***RE: Revdex.com Complaint ID [redacted] Dear Ms [redacted] ,We are in receipt of the referenced complaint, and appreciate the opportunity to respond.Our records indicate that Ms [redacted] received a RISE installment loan in the principal amount of $on5/17/However, Ms [redacted] ’s loan was charged off on 9/17/2016, and sold to National Credit Adjusters, LLC(NCA) on 11/1/2016.As RISE no longer owns or services the account, we have not made any attempt to contact Ms [redacted] for about ayearFor further assistance with this account, we recommend that Ms [redacted] contacts NCA by telephone at [redacted] or by mail: National Credit Adjusters, LLC, [redacted] ***.Thank you for the opportunity to address this matter.Sincerely,RISE
Dear Ms [redacted] ,Again, we do apologize for any inconvenience Mr [redacted] has experienced However, we believe we have addressed his complaint as fully as we are able to Please note that the specifics of our underwriting policies are proprietary, and cannot be disclosed The bank account that was provided upon application was with Regions Bank, account number XXXXXXXX96985.Sincerely, RISE
Dear Ms [redacted] ,Please find attached our response to the referenced complaint.Thank you, [redacted] SrCompliance AnalystP: [redacted] | [redacted] *** Privileged and ConfidentialThis e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain privileged and/or confidential informationIf you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mailYou are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited
In researching [redacted] ’ concerns regarding her declined application, we discovered that a system problem caused the application to be declined inappropriately, before we had completed our review of the documents she submittedWe found the cause of the error, and continued processing her application, which resulted in an approvalOn 5/17/2016, we emailed [redacted] directly to explain the circumstances of the original decline, and to advise of the final approvalShe responded that she did not agree with the terms, and declined to accept the loanWe regret the inconvenience that [redacted] experienced, but appreciate the opportunity to address this matter
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respondAccording to our records, we mailed a refund check to [redacted] on 7/30/2016, but he never received itWe reissued the check, and sent it via Fon 9/1/We apologize for the delay that [redacted] experienced; and as a result of his experience, we are reviewing our refund process to identify opportunities for improvement
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Mr [redacted] applied for a RISE installment loan on 4/26/In relation to that application, we requested several documents to validate his identity and banking information before proceeding with the processing of the applicationWe received the last of the requested items on the afternoon of 5/4/Unfortunately we were not able to complete our review of the application before it expired on 5/6/2016, so our agents instructed Mr [redacted] to submit a new application, which he didBecause we already had the documents, and completed reviewing them that day, we were able to complete processing of the new application the same dayThe application was declined due to a low Clarity Risk Score, as we advised Mr [redacted] in the Notice of Action Taken and Statement of Reason.We regret that we are unable to assist Mr [redacted] with a loan at this timeThe Equal Credit Opportunity Act requires that lenders retain all information related to an applications for credit, so we are unable to purge his informationHowever, we want to assure Mr [redacted] that we are serious about protecting consumer’s personal informationWe maintain physical, electronic and procedural safeguards (i.e., computer virus protection software, firewalls, 128-bit Secure Socket Layer), and only authorized employees have access.We appreciate the opportunity to address this matter.Sincerely,RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respondRISE is not owned by PayDay One, as PayDay One no longer existsHowever, RISE was formerly known as PayDay OneAs disclosed on our website, in Ohio, RISE is not the lender or a fiduciary of the lenderRISE is a Credit Services Organization (CSO)RISE Credit Service of Ohio, LLC d/b/a RISE is licensed as a Credit Services Organization by the Ohio Department of Commerce, Division of Financial Institutions (Certificate NoCS.900086.000)RISE operates in compliance with all applicable state and federal lawsRISE strives to be very transparent and informative about our fees and termsIn addition to a basic CSO disclosure that is displayed at the bottom of most of our website pages, the website includes abundant and state-specific information which can be found in our “How it Works” (www.risecredit.com/how-online-loans-work) and “What it Costs” (www.risecredit.com/how-online-loans-work#WhatItCosts) sectionsThese sections provide details about RISE’s role as a CSO, as well as information about CSO fees [redacted] had the opportunity to read this material before he started the application processAs for [redacted] ’s application information – this information was obtained when [redacted] voluntarily entered information into the RISE application formThe first page of the form includes this disclosure: “By entering my information on this application, I understand that I am authorizing RISE to retain a copy of all such informationI agree that RISE may use this information to contact me about RISE's services.” We want to assure [redacted] that RISE maintains physical, electronic and procedural safeguards to protect personal information from unauthorized access and useThank you for the opportunity to address this matter
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respondThe principal amount of [redacted] ’s loan was comprised of the initial loan amount, plus a CSO fee that was prepaid by the lenderWhen a customer repays their loan early, RISE refunds/credits a proportional amount of the CSO fee to the account via a “CSO coupon”, which reduces the payoff balanceUnfortunately, the timing of the rescheduling of the payment (on 8/29) impacted the amount of the CSO coupon because this change was made after the contractual payment due date of 8/26/Although this is technically accurate, we understand [redacted] ’s expectation of rescheduling her payment to an earlier date, so we will issue a refund of $as a courtesyWe apologize for the misunderstanding, and appreciate the opportunity to address this matter
Dear Ms***,Our previous response is accurate according to our records RISE does not accept credit card payments As we have previously advised Mr [redacted] , he may pay one of three ways:By mail - we provided two mailing addresses - one for overnight mail, and one for regular mail By ACH - if he will reauthorize ACH as we explained in our previous response By debit card, over the phone - although his spending limit is not within our control, he could possibly increase the limit with his bank, or he could make multiple payments over two or more daysWhen Mr [redacted] signed his Loan Agreement, he made a promise to pay according to a specific payment schedule He has missed multiple payments As a reporter of information, RISE is obligated to report accurately to credit bureaus, and may report late payments and other defaults As we have not made any error in accounting or reporting, we will not change our reporting As of today, Mr [redacted] 's account is days past due If it reaches days past due, the account will be charged off in accordance with our business practice In addition, if the account is charged off, it may be sold to a third party collector at any timeAgain, we encourage Mr [redacted] to contact us to make arrangements for repayment or settlement.Sincerely, RISE
Dear Ms***,Please refer to the two attached Loan Agreements - the one dated 10/1/is the first loan (principal $400) It was paid in full by the second loan, dated 1/5/(principal $1000) Ms [redacted] electronically signed both of these agreements, each time acknowledging that she read, understood and agreed to all of the terms of the agreement We recommend that Ms [redacted] checks her bank statement for the deposit she should have received on 1/6/2017, in the amount of $ Our records do not indicate that she has ever contacted us to say that we deposited more than she asked for If Ms [redacted] finds that her bank records are different than what we have advised, we ask that she emails [redacted] with a copy of the bank statement, so that we can investigate further.Sincerely, RISE
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Today is August 24th and I still haven't received any paymentsThey claim there was a check sent to me on 8/11/from Fort Worth, TX, I live in Dallas Texas and that check shouldn't take this long to get to me by mailEven if someone was bringing it to me by bicycle it would have been here by now I have called Rise Customer Service as late as 8/23/and was told the same story that a check was mailed on 8/11/I do not believe they have mailed me a payment as they claimI want my money as this shouldn't have happened in the first placeThey direct debited my account for money I didn't owe them, they should apply that as a credit back to the same account they took it from, since they have issues with mailing paymentsWhy should I have to wait on a check, they didn't receive a check from me, not to mention clearly they can take your money even when your balance is "0" and was paid off before it was even due Regards, Doris Edwards
Dear Ms [redacted] ,We are in receipt of Mr [redacted] 's complaint, and appreciate the opportunity to respond.According to our records, Mr [redacted] received a loan in the principal amount of $on 7/6/ We received one payment, but on 8/24/Mr [redacted] cancelled automatic payments, and made no additional payments after that The debt was charged off in the amount of $on 11/20/2016, when the account reached days past due.When Mr [redacted] accepted his RISE installment loan, he signed a Loan Agreement that included a promise to pay, and information regarding consequences of default In signing the Agreement, he waived notice of default Regardless, RISE did attempt to reach Mr [redacted] numerous time by telephone, and also sent account status and payment reminder emails Contact information for RISE is displayed on our website, but our records do not indicate that we received any call or email from Mr [redacted] to discuss his account status The debt was sold to [redacted] (***) on 12/22/2016, so RISE is unable to assist with the account Mr [redacted] may contact *** at [redacted] for further assistance.Sincerely, RISE
Dear Ms***,Please find attached the email that we sent directly to Ms [redacted] in response to this complaint on 3/21/ We would like to add that as an alternative to providing the requested documents by email, she can mail a copy to:RISE [redacted] ***We look forward to assisting Ms [redacted] with resolving this matter as soon as possible.Sincerely, RISE
Complaint: [redacted] I am rejecting this response because: This is untrueI gave them the benefit of the doubt and waited days because the weekend got in the wayI spoke to "***" which didn't sound like [redacted] but someone from India who told me one thingThen I call the bankThe states that they have not received anything and that even if the routing number was wrong they would have returned itThey also say nothing pending coming inI called rise and I spoke with another lady whose name I don't recall and she gave me another excuse said I hadn't send me my routing numberWell I did! Either way, okaywhat if the routing number was wrong? They just sat on it until I called and asked why my funds weren't deposited? These people are a scam! I do know the officer I spoke with and get can get affidavit as to the matter and how banking procedures workAll of a sudden Rise got their money returned from the bank? I would like proof! Because the bank never received it so how could they have returned it I do appreciate the fact that I am not obligated to them? Why? because they knew what they did was wrong! Regards, [redacted] Attorney at LawSBN: [redacted]
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE strives to be very transparent and informative about our fees and termsWhen he accepted his loan, Mr [redacted] signed a Loan Agreement and a Credit Services contractThese documents include Truth in Lending disclosures, and provide information about RISE’s role as a CSO as well as detailed information about CSO fees.To summarize, the principal balance of Mr [redacted] ’s current loan is comprised of two components: the amount financed/loan amount (the amount actually disbursed to Mr [redacted] by the lender), and the CSO fee charged by the Credit Service OrganizationPer Mr [redacted] ’s most recent Loan Agreement, the amount financed was $5000, and the CSO fee was $The CSO fee is included in the principal balance because this fee is advanced on behalf of the borrowerTherefore, Mr [redacted] ’s beginning principal balance was $9691.16.The total CSO fee is repaid in equal portions equivalent to the total CSO fee divided by the number of scheduled paymentsEach time Mr [redacted] makes a scheduled payment, part of the principal portion of the payment is applied to the CSO fees due, and the rest is applied to the loan amountIf Mr [redacted] pre-pays his loan in full, RISE will apply a “CSO coupon” to the remaining CSO fee balance, reducing the total CSO fee proportionally based on how long the loan was outstandingFor example, Mr [redacted] ’s current loan refinanced his previous loanBecause that loan was repaid early, a CSO coupon was applied, reducing the balance by $680.88.Thank you for the opportunity to address this matterSincerely,RISE
RISE [redacted] ***November 21, 2017Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinAttn: [redacted] ***RE: Revdex.com Complaint ID [redacted] Dear Ms [redacted] ,We are in receipt of the referenced complaint, and appreciate the opportunity to respond.We would like to assure Mr [redacted] that RISE takes ID fraud very seriouslyOur underwriting process includesmultiple steps designed to detect fraudulent loan applications, and we diligently work to continuously improvethese processes to stay ahead of perpetrators of fraud.Mr [redacted] recently contacted RISE directly regarding this matterUpon our request, Mr [redacted] provided documents which we used to investigate his claim that a RISE loan was fraudulently originated in hisnameOur research concluded that the loan was fraudulentWe repurchased the account from the third partycollection agency, and immediately requested deletion of all credit reporting of this accountIt may take a fewbusiness days for these changes to be reflected in Mr [redacted] ’s credit reportWe would also like to refer Mr[redacted] to https://www.identitytheft.govThis is a Federal Trade Commission website that provides extensiveinformation to assist consumers with identity theft recovery.We wish to again sincerely apologize for the inconvenience that Mr [redacted] has experiencedThank you forthe opportunity to address this.Sincerely,RISE
Complaint: [redacted] I am rejecting this response because:I neglect to agree with the company’s terms because when I called per the letter to ask for a representative, I made contact with Ms [redacted] ( [redacted] ***)Ms [redacted] and I conversation had to be cut short, because she could not find the letter that RISE sent to Revdex.comThe last thing I mentioned before the conversation ended was that I would like to begin making payments September 5, 2017, and Ms [redacted] stated that the payments would be approximately $per monthMs [redacted] said she would give me a call back before 11pm that night of 8/14/or on 8/15/We communicated again on 8/15/17, and elaborated again on the fact that I am unemployed, and we have canceled the ACH withdrawal from my bank accountMs [redacted] and I apparently had some mis-communication as to my agreement date to begin this loanMs [redacted] stated that I did not agree to begin monthly payments on 9/5/and per a recording she had of me during our phone conversation 8/14/she said I canceled the agreementI asked Ms [redacted] could I hear the communication, because I did state I wanted to begin making payments 9/5/Ms [redacted] placed me on hold, came back and said she was not able to provide me that information, and that team support of RISE will review the recording and get back in touch with me via emailI told Ms [redacted] I needed to hear that communication as well, it is not fair for one side to hear a thing and make a determinationMs [redacted] said that maybe there was some miscommunication in our conversation, which I agree with, but one thing for sure; I do know that I stated I could begin making payments on 9/5/Ms [redacted] stated that the interest will continue, which I was not happy with, and as I explained to Ms [redacted] , when I make a payment every month, it will appear as if nothing was ever paid because the interest is steadily accruing dailyMs [redacted] stated because I was not terminated the interest will not be stoppedI also made Ms [redacted] aware that my payments may not be as quoted each month or on time, because I am unemployed, but I will do the best I canI am looking for work and am hoping that I will be able to receive unemployment compensation to help me with these payments dueMs [redacted] stated that if my payments are days late, accounts department will be in contact with meI even mentioned to Ms [redacted] , RISE need to evaluate their policy, because some people who are terminated have been due to insubordination or lousy employee performance, yet that person can get the benefits of paying back a loan with help and no interest to where a person who left because they had no choice on good terms is not helpedNonetheless, It must be realized that I want to pay this loan back, but RISE must also realize that I am unemployed and that the interest is not helping me at all, which will make it harder for me to catch up, but it will be paid, if it is just $a month that I can only afford, I will pay it, but I am hoping that I can pay the $or more if I have it, a month Regards, [redacted]
Dear Ms [redacted] , We believe that we have addressed all of Ms***'s concerns in our previous response We are including a copy of her Loan Agreement with this response, for her records If Ms [redacted] requires assistance with her RISE account (for example, with obtaining a copy of her Loan Agreement), she is welcome to call our customer support team at [redacted] or send an email to [redacted] Sincerely, RISE
RISE [redacted] ***October 2, 2017Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinAttn: [redacted] ***Austin, TX ***RE: Revdex.com Complaint ID [redacted] Dear Ms [redacted] ,We are in receipt of the referenced complaint, and appreciate the opportunity to respond.Our records indicate that Ms [redacted] received a RISE installment loan in the principal amount of $on5/17/However, Ms [redacted] ’s loan was charged off on 9/17/2016, and sold to National Credit Adjusters, LLC(NCA) on 11/1/2016.As RISE no longer owns or services the account, we have not made any attempt to contact Ms [redacted] for about ayearFor further assistance with this account, we recommend that Ms [redacted] contacts NCA by telephone at [redacted] or by mail: National Credit Adjusters, LLC, [redacted] ***.Thank you for the opportunity to address this matter.Sincerely,RISE
Dear Ms [redacted] ,Again, we do apologize for any inconvenience Mr [redacted] has experienced However, we believe we have addressed his complaint as fully as we are able to Please note that the specifics of our underwriting policies are proprietary, and cannot be disclosed The bank account that was provided upon application was with Regions Bank, account number XXXXXXXX96985.Sincerely, RISE
Dear Ms [redacted] ,Please find attached our response to the referenced complaint.Thank you, [redacted] SrCompliance AnalystP: [redacted] | [redacted] *** Privileged and ConfidentialThis e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain privileged and/or confidential informationIf you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mailYou are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited
In researching [redacted] ’ concerns regarding her declined application, we discovered that a system problem caused the application to be declined inappropriately, before we had completed our review of the documents she submittedWe found the cause of the error, and continued processing her application, which resulted in an approvalOn 5/17/2016, we emailed [redacted] directly to explain the circumstances of the original decline, and to advise of the final approvalShe responded that she did not agree with the terms, and declined to accept the loanWe regret the inconvenience that [redacted] experienced, but appreciate the opportunity to address this matter
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respondAccording to our records, we mailed a refund check to [redacted] on 7/30/2016, but he never received itWe reissued the check, and sent it via Fon 9/1/We apologize for the delay that [redacted] experienced; and as a result of his experience, we are reviewing our refund process to identify opportunities for improvement