We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.*** ***’ lender is RISE Credit of Delaware, LLC d/b/a/RISERISE was formerly known as PayDay One; however, RISE is not owned by Think FinanceWe want to assure *** *** that RISE
operates in compliance with all applicable state and federal laws*** *** can review our RevDex.com profile on your website, where he will see that RISE is not accredited, but has earned an A+ rating.According to our records, on 9/9/*** *** received a RISE installment loan in the principal amount of $When *** *** accepted this loan, he signed a Loan Agreement that clearly disclosed the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loanHe agreed to repay the loan in bi-weekly installments via ACH debits from his checking account on the due dates Per the Loan Agreement, *** *** may prepay in part or in full at any time without penalty, and can save interest by doing so.As requested in this complaint, we have cancelled future ACH withdrawals; however, *** *** remains obligated for repayment according to the terms of his Loan AgreementWe encourage him to contact us at *** to arrange payments by an alternate method.Thank you for the opportunity to address this matter
Dear Ms***,
According to our records, Ms
*** applied for and received an installment loan on 9/24/in the
principal amount of $500. One payment of
$was successfully posted, but the account was charged off in the amount
of $on 1/24/when it reached
days past due.
In October we agreed to
Ms***' offer to settle the debt (in response to a complaint filed
with the CFPB), but she did not follow through. We appreciate Ms***’
intention to repay this debt. Unfortunately,
because the debt has been charged off, the extended payment plan suggested by
Ms*** is not possible. However, we
may have other options available to resolve the accountWe recommend that Ms*** contact our
account services department directly at ***-***-*** to discuss available
repayment options.
Thank you for the opportunity to address this matter.
Sincerely,
RISE
Dear Ms***,Please be advised that we have spoken with Ms*** directly, and explained her interest accrual and account balance to her satisfaction Thanks you for the opportunity to address this matter.Sincerely, RISE
We are in receipt of *** ***’s complaint, and appreciate the opportunity to respond.Our research confirms that *** ***’s loan deposit was effectively cancelled when she first contacted us to request that we cancel her loanUnfortunately, our system did not correctly
record/document this cancellation, so one of our agents processed a manual rescission the next dayThe effect of the manual rescission was that an ACH debit transaction was processed to *** ***’s checking account for the full amount of the loan.We have corrected the status of *** ***’s account on our system Further, we will ensure that this loan is not reported to any credit bureau We have contacted *** *** and discussed this mishap and resolution, and believe that the matter has been resolved to her satisfaction
Complaint: ***
I am rejecting this response because: It has been days and still no updateI requested a copy of my entire account details from the date it started and have yet to recieve
Regards,
*** ***
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.As acknowledged in *** ***’s complaint, RISE Credit Service of Texas, LLC d/b/a RISE may make inquiries to one or more consumer reporting agencies in connection with an application for
credit. This information is disclosed in our Terms and Conditions as published on our website.*** *** is a long-time customer, and has applied for and received loans via RISE several times. Each time *** *** submitted an application, she also electronically signed a Credit Services Disclosure Statement in which she gave us consent to obtain information about her from one or more consumer reporting agencies and other sourcesAccording to our records, *** *** has applied for a new loan subsequent to the filing of this complaint.We appreciate *** ***’s feedback on this issue; however, making credit inquiries is an important step in underwriting and establishing a consumer’s eligibility for a loanThe inquiries we have made were initiated only in connection with *** ***’s applications for credit, so we will not remove the inquiries.Thank you for the opportunity to address this matter
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE accounts are eligible for refinance only when several specific conditions are met; and when available, the customer will be notified of the opportunity to apply
for refinancingOne of the conditions for refinancing eligibility is that a specific percentage of the original loan must be paidIn Ms***’s case, her account was eligible, but when a payment was returned due to insufficient funds that condition was no longer met, so the account was no longer eligible.We regret any inconvenience that this may have caused Ms***The account may become eligible for refinancing in the future.Thank you for the opportunity to address this matterSincerely,RISE
Complaint: ***
I am rejecting this response because: This isn't giving me resolution to my problem, the funds should be able to be mine
Regards,
*** ***
Please see attached.Dear Ms***:We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.According to our records, Mr***’s installment loan was originated on 4/2/2016, in the principal amount of $According to the Loan agreement, the loan was payable
in bi-weekly installments, starting on 4/15/Mr*** agreed for his payments to be processed by ACH withdrawal on the due dates.We successfully processed only three payments (on 4/15, 4/29, and 5/20), totaling $Other attempted payments were returned due to insufficient fundsThe loan was charged off on 7/27/in the amount of $The debt was subsequently sold, and is now serviced by National Credit Adjusters, LLC (NCA).If Mr***’s payment records are different than described above, we ask that he provides proof (copies of bank statements, or canceled checks, etc...) of any additional payments by email to: ***If Mr*** wishes to discuss repayment of this account, he may contact NCA at *** or by mail at *** *** ***, Hutchinson, KS 67501.Thank you for the opportunity to address this matterSincerely,RISE
Dear Ms***, We reviewed our June television commercials, and stand by our original response. The commercials do not state that your payments go down as you pay - it states that rates go down over time. One commercial shows you how to go to our website to submit an application All the commercials that refer to rates going down also include a disclaimer which is displayed on the screen. It states: "Loans, loan amounts, repayment terms and eligibility for reduced rates vary by state...". As we previously advised, the RISE website includes detailed information about the "rates go down" program. Most importantly, your Loan Agreement includes all of the terms and conditions of this specific loan, and does not include any information that would suggest that the rates, or payments, will go down for this loan. We appreciate your business, and apologize for any misunderstanding.Sincerely, RISE
Complaint: ***
I am rejecting this response because: I don't care if my account is "ineligiable" I want my loan paid off by them at least because they make enough money because of their interest rate they can afford to rid me of the burden they have caused meworst company ever, I wish i'd never taken the loan out and I never will againIf this isn't cleared up I will find a lawyer to help me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.They did not tell me that they didnt show any record of it In a phone conversation they told me that they did see it In the email they just ask for the credit report I work jobs and feel I should not have to go out of my way to send them a credit report when they have it because they ran it on TransUnion as you can see below I am not disputing the one in Aug, it is correct, but the one in Dec never should have been ran.These are your hard inquiriesSoft inquiries, like the kind used by Credit Karma, don’t impact your score and aren’t included here.CREDIT INQUIRIESRISEInquiry Dec 30, 2015RISEInquiry Aug 21,
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
My appologies for not responding this week to emails I have been very sick I am in the process of contacting my lawyer but not to address Rise that is my correct address (legally anyways, as I do not currently live there) however that is not my bank acount number nor is that my email those both belong to my soon to be ex wife who I did not give permission to open any accounts in my name depending on what he advises we will be contacting you soon and will be cooperating in any and every way we can
Regards,
*** ***
Complaint: ***
I am rejecting this response because:There buisness practices are very shadyI didn’t want to get into all of this but I willThis company will not let me register the bank account I would like to use without requiring information that was not required when the loan was initiatedWhen they found out I called to pay off the loan in the full amount I have been given the run around ever sinceYes they sent me the ach paper work to fill out but require personal information I will not share that was not required beforeThey even stated we will move as quick as we can but you are still going to be charged interest everyday it takes to get the ach changedIf they can’t work with me then that just goes to show what kind of greedy unprofessional buisness they areAnd they have complete control on how things are reported on creditThey can retract things and all of that they are just trying to be bullies and are upset that I contacted the Revdex.com in order for them to actually communicate with meAlso they never contacted me or sent a text that the payment wasn’t going through or to contact themI did that all on my own in an attempt to pay off a loan they gave me that I didn’t know there was any problems with and well they won’t take my paymentThen they charged me more money daily this is crazy and I would have to say probably boarders illegalThank you so much for everyone’s time and I hope this will get resolved sooner than later.
Regards,
*** ***
We stand by our original response. The email that *** *** received did not promise or offer a particular interest rate, our website thoroughly and abundantly describes our rate reduction program, and the rate reduction program was described by the agents that *** *** spoke to (and they advised that her account was not yet eligible). We would like to add that the new loan offered to *** *** was actually offered at a lower rate than her previous loan, not at a higher rate as she stated in this complaint. Thank you, RISE
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.We have investigated Ms***’s complaint, and found that her account was impacted by a system issue which caused the additional payment to be processed after she paid
her account in full.We sincerely apologize for this payment error and for the conflicting information Ms*** received when trying to resolve the issueWe are pleased to report that a check for the promised $reimbursement was issued, and FedEx confirms that it was delivered on 12/22/2016.Thank you for the opportunity to address this matterSincerely,RISE
Complaint: ***
I am rejecting this response because: I did not apply, nor authorize my information with this companyMy request remain will the same with ceasing contact and deleting my information from your businessWith an additional request to provide proof of confirmation sent providing my signature on any documents authorized by meI am truly concerned at this point with either your company slamming ( creating information for unethical purposes) or again my identity is falsely being used as similar to before in and also in which is still an open case
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Patrick ***
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.*** ***’ lender is RISE Credit of Delaware, LLC d/b/a/RISERISE was formerly known as PayDay One; however, RISE is not owned by Think FinanceWe want to assure *** *** that RISE
operates in compliance with all applicable state and federal laws*** *** can review our RevDex.com profile on your website, where he will see that RISE is not accredited, but has earned an A+ rating.According to our records, on 9/9/*** *** received a RISE installment loan in the principal amount of $When *** *** accepted this loan, he signed a Loan Agreement that clearly disclosed the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loanHe agreed to repay the loan in bi-weekly installments via ACH debits from his checking account on the due dates Per the Loan Agreement, *** *** may prepay in part or in full at any time without penalty, and can save interest by doing so.As requested in this complaint, we have cancelled future ACH withdrawals; however, *** *** remains obligated for repayment according to the terms of his Loan AgreementWe encourage him to contact us at *** to arrange payments by an alternate method.Thank you for the opportunity to address this matter
Dear Ms***,
According to our records, Ms
*** applied for and received an installment loan on 9/24/in the
principal amount of $500. One payment of
$was successfully posted, but the account was charged off in the amount
of $on 1/24/when it reached
days past due.
In October we agreed to
Ms***' offer to settle the debt (in response to a complaint filed
with the CFPB), but she did not follow through. We appreciate Ms***’
intention to repay this debt. Unfortunately,
because the debt has been charged off, the extended payment plan suggested by
Ms*** is not possible. However, we
may have other options available to resolve the accountWe recommend that Ms*** contact our
account services department directly at ***-***-*** to discuss available
repayment options.
Thank you for the opportunity to address this matter.
Sincerely,
RISE
Dear Ms***,We are still reviewing Mr***'s concerns, and will provide a full response as soon as possible.Sincerely,RISE
Dear Ms***,Please be advised that we have spoken with Ms*** directly, and explained her interest accrual and account balance to her satisfaction Thanks you for the opportunity to address this matter.Sincerely, RISE
We are in receipt of *** ***’s complaint, and appreciate the opportunity to respond.Our research confirms that *** ***’s loan deposit was effectively cancelled when she first contacted us to request that we cancel her loanUnfortunately, our system did not correctly
record/document this cancellation, so one of our agents processed a manual rescission the next dayThe effect of the manual rescission was that an ACH debit transaction was processed to *** ***’s checking account for the full amount of the loan.We have corrected the status of *** ***’s account on our system Further, we will ensure that this loan is not reported to any credit bureau We have contacted *** *** and discussed this mishap and resolution, and believe that the matter has been resolved to her satisfaction
Complaint: ***
I am rejecting this response because: It has been days and still no updateI requested a copy of my entire account details from the date it started and have yet to recieve
Regards,
*** ***
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.As acknowledged in *** ***’s complaint, RISE Credit Service of Texas, LLC d/b/a RISE may make inquiries to one or more consumer reporting agencies in connection with an application for
credit. This information is disclosed in our Terms and Conditions as published on our website.*** *** is a long-time customer, and has applied for and received loans via RISE several times. Each time *** *** submitted an application, she also electronically signed a Credit Services Disclosure Statement in which she gave us consent to obtain information about her from one or more consumer reporting agencies and other sourcesAccording to our records, *** *** has applied for a new loan subsequent to the filing of this complaint.We appreciate *** ***’s feedback on this issue; however, making credit inquiries is an important step in underwriting and establishing a consumer’s eligibility for a loanThe inquiries we have made were initiated only in connection with *** ***’s applications for credit, so we will not remove the inquiries.Thank you for the opportunity to address this matter
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE accounts are eligible for refinance only when several specific conditions are met; and when available, the customer will be notified of the opportunity to apply
for refinancingOne of the conditions for refinancing eligibility is that a specific percentage of the original loan must be paidIn Ms***’s case, her account was eligible, but when a payment was returned due to insufficient funds that condition was no longer met, so the account was no longer eligible.We regret any inconvenience that this may have caused Ms***The account may become eligible for refinancing in the future.Thank you for the opportunity to address this matterSincerely,RISE
Complaint: ***
I am rejecting this response because: This isn't giving me resolution to my problem, the funds should be able to be mine
Regards,
*** ***
Please see attached.Dear Ms***:We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.According to our records, Mr***’s installment loan was originated on 4/2/2016, in the principal amount of $According to the Loan agreement, the loan was payable
in bi-weekly installments, starting on 4/15/Mr*** agreed for his payments to be processed by ACH withdrawal on the due dates.We successfully processed only three payments (on 4/15, 4/29, and 5/20), totaling $Other attempted payments were returned due to insufficient fundsThe loan was charged off on 7/27/in the amount of $The debt was subsequently sold, and is now serviced by National Credit Adjusters, LLC (NCA).If Mr***’s payment records are different than described above, we ask that he provides proof (copies of bank statements, or canceled checks, etc...) of any additional payments by email to: ***If Mr*** wishes to discuss repayment of this account, he may contact NCA at *** or by mail at *** *** ***, Hutchinson, KS 67501.Thank you for the opportunity to address this matterSincerely,RISE
Dear Ms***, We reviewed our June television commercials, and stand by our original response. The commercials do not state that your payments go down as you pay - it states that rates go down over time. One commercial shows you how to go to our website to submit an application All the commercials that refer to rates going down also include a disclaimer which is displayed on the screen. It states: "Loans, loan amounts, repayment terms and eligibility for reduced rates vary by state...". As we previously advised, the RISE website includes detailed information about the "rates go down" program. Most importantly, your Loan Agreement includes all of the terms and conditions of this specific loan, and does not include any information that would suggest that the rates, or payments, will go down for this loan. We appreciate your business, and apologize for any misunderstanding.Sincerely, RISE
Complaint: ***
I am rejecting this response because: I don't care if my account is "ineligiable" I want my loan paid off by them at least because they make enough money because of their interest rate they can afford to rid me of the burden they have caused meworst company ever, I wish i'd never taken the loan out and I never will againIf this isn't cleared up I will find a lawyer to help me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.They did not tell me that they didnt show any record of it In a phone conversation they told me that they did see it In the email they just ask for the credit report I work jobs and feel I should not have to go out of my way to send them a credit report when they have it because they ran it on TransUnion as you can see below I am not disputing the one in Aug, it is correct, but the one in Dec never should have been ran.These are your hard inquiriesSoft inquiries, like the kind used by Credit Karma, don’t impact your score and aren’t included here.CREDIT INQUIRIESRISEInquiry Dec 30, 2015RISEInquiry Aug 21,
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
My appologies for not responding this week to emails I have been very sick I am in the process of contacting my lawyer but not to address Rise that is my correct address (legally anyways, as I do not currently live there) however that is not my bank acount number nor is that my email those both belong to my soon to be ex wife who I did not give permission to open any accounts in my name depending on what he advises we will be contacting you soon and will be cooperating in any and every way we can
Regards,
*** ***
Complaint: ***
I am rejecting this response because:There buisness practices are very shadyI didn’t want to get into all of this but I willThis company will not let me register the bank account I would like to use without requiring information that was not required when the loan was initiatedWhen they found out I called to pay off the loan in the full amount I have been given the run around ever sinceYes they sent me the ach paper work to fill out but require personal information I will not share that was not required beforeThey even stated we will move as quick as we can but you are still going to be charged interest everyday it takes to get the ach changedIf they can’t work with me then that just goes to show what kind of greedy unprofessional buisness they areAnd they have complete control on how things are reported on creditThey can retract things and all of that they are just trying to be bullies and are upset that I contacted the Revdex.com in order for them to actually communicate with meAlso they never contacted me or sent a text that the payment wasn’t going through or to contact themI did that all on my own in an attempt to pay off a loan they gave me that I didn’t know there was any problems with and well they won’t take my paymentThen they charged me more money daily this is crazy and I would have to say probably boarders illegalThank you so much for everyone’s time and I hope this will get resolved sooner than later.
Regards,
*** ***
We stand by our original response. The email that *** *** received did not promise or offer a particular interest rate, our website thoroughly and abundantly describes our rate reduction program, and the rate reduction program was described by the agents that *** *** spoke to (and they advised that her account was not yet eligible). We would like to add that the new loan offered to *** *** was actually offered at a lower rate than her previous loan, not at a higher rate as she stated in this complaint. Thank you, RISE
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.We have investigated Ms***’s complaint, and found that her account was impacted by a system issue which caused the additional payment to be processed after she paid
her account in full.We sincerely apologize for this payment error and for the conflicting information Ms*** received when trying to resolve the issueWe are pleased to report that a check for the promised $reimbursement was issued, and FedEx confirms that it was delivered on 12/22/2016.Thank you for the opportunity to address this matterSincerely,RISE
Complaint: ***
I am rejecting this response because: I did not apply, nor authorize my information with this companyMy request remain will the same with ceasing contact and deleting my information from your businessWith an additional request to provide proof of confirmation sent providing my signature on any documents authorized by meI am truly concerned at this point with either your company slamming ( creating information for unethical purposes) or again my identity is falsely being used as similar to before in and also in which is still an open case
Regards,
*** ***
According to our records, *** ***s new loan application was approved, and a funding check was issued on 2/3/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Patrick ***