Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11517085, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have being paying them $a month and my months is up I consider that $3,is paid this off for a $loan,
Complaint: ***
I am rejecting this response because: It's a blatant lie"Our underwriting process includes multiple steps designed to detect fraudulent loan applications and we diligently work to continuously improve these processes to stay ahead of fraud." No, they actually don'tI have requested in writing TWICE to hear the "process" they took before granting a theif FIVE THOUSAND DOLLARS in my nameThey did not verify employment, address, or incomePlease explain how that translates to "diligence." RISE CREDIT is a cheap, fly-by-night "credit" company that intentionally grants bad loans, with the complete understanding that they will likely just write the bad loan off, anywayThey proport to help people with bad creditThe reality is, they charge exorbitant apr's to desperate peopleThey clearly take advantage of people's bad financial situations. What legitimate credit company sells an account to a collection agency literally within months of granting a loan.Crooks and theives, from where I'm sittingI honestly don't know how they sleep at nightThe sad thing is, they'll probably stay in business, adding more damage to our already suffering economy by taking advantage of desperate Americans in financial distress. It actually sickens me. Between karma and my attorney, this wrong will be made right. Again, RISE CREDIT, please tell me and the Revdex.com what process you took to ensure my identity. And I ask again, where was the money deposited?
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.The business, RISE, has requested that I again apply for a loan and has again approved my applicationBut I will only drop this complaint after I actually receive the loan
Regards,
*** ***
Dear Ms***, This is an interim response, to advise we are still investigating Ms***'s account. We expect to provide a complete response within one or two business daysOur apologies for the delay.Sincerely, RISE
Please see attached.Dear Ms***:We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.RISE offers a goodwill hardship interest adjustment in the event that a customer’s employment is terminatedIn order to be approved, among other criteria, we must be able
to document that the employment termination was involuntaryWhen this assistance was originally requested by Ms***, she was not able to provide the required doumentationDespite our efforts, her employer refused to provide verbal confirmation of involuntary terminationSince then, Ms*** has provided a termination letter that meets our requirements, the goodwill adjustment was approved, and has been applied to her account.The adjustment has substantially lowered the amount due for each of the remaining loan paymentsThe new payment schedule is: Thank you for the opportunity to address this matter
RISE *** *** *** *** ***
*** *** *** ***October 27, 2017Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinAttn: *** ***
*** ** *** ***
*** ** ***RE: Revdex.com Complaint ID *** * *** ***Dear Ms***,We are in receipt of the
referenced complaint, and appreciate the opportunity to respondWe were contacted by Ms*** directly regarding this matter, and responded on 8/18/to advise thatwe received an application from *** *** via www.risecredit.com on 6/19/The application wasdeclined, so no loan was issued.Ms*** agreed to our Terms and Conditions when submitting her applicationThe Terms and Conditionsdisclosed that RISE may make inquiries concerning credit history and standingThis inquiry was made in relationto an application for credit, which is a permissible purpose according to the Fair Credit Reporting Act.Thank you for the opportunity to address this matter.Sincerely,RISE
According to our records, we offered the exact terms that were offered in relation to the first approval. If *** *** has any documentation that she can share that shows different terms, we would like to see that so that we can investigate further
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Dear Ms***,We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, *** *** applied for an
installment loan from RISE via www.risecredit.com on 12/2/As disclosed in our Terms and Conditions, RISE
does make
credit inquiries in relation to applications for creditBecause this inquiry was made in relation to
that application, which is a permissible purpose under the law, we were not
required to obtain the consumer's express permission to make the inquiry
Regardless, Mr*** did give his permission when he electronically signed the
loan application, indicating that he agreed to our Terms and ConditionsBecause
this inquiry was made for a permissible purpose, we will not delete it
Sincerely,
RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, *** *** has received three loans via RISE creditHer first two loans have been paid in fullThe active loan was originated on 3/29/2016, in the principal amount
of $ When *** *** accepted her loan, she was required to electronically sign a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loan.Per the Loan Agreement, *** *** agreed to repay her loan in bi-weekly installments by ACH withdrawal on the due datesThe first payments were processed automatically on the due dates, as scheduled However, *** *** logged into her account to initiate early payments on 6/22/2016 (applied to payment due on 7/1/2016) and on 7/7/(applied to payment due on 7/15/2016)The next payment was due on 7/29/*** *** called in on 7/27/and rescheduled that payment to process on 8/5/2016, and the payment did process on that date Her next due dates were 8/12/2016 and 8/26/2016, and those payments processed as usual, as authorized by *** *** when she signed her Loan Agreement*** *** could have called to extend each of those payment due dates just as she had rescheduled the 7/payment, but she did not.We understand that *** *** had difficulty accessing her account, and will look into that further. In the meantime, we are including a copy of her Loan Agreement and payment history so that she may see that payments have only been processed as scheduled and agreed.*** ***’s remaining balance as of the date of this letter is $493.23, and her next payment is due on 9/9/ We have cancelled future ACH payments as requested in this complaint; however, *** *** remains obligated for repayment according to her Loan Agreement She may call our customer support team at *** to make her payments with a debit card.Thank you for the opportunity to address this matter
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.When Ms*** accepted her RISE installment loan on 6/30/2015, she signed a Loan Agreement in which she agreed to repay the loan in twice-monthly payments of
$194.91.In March 2016, Ms*** engaged the services of a debt management companyRISE received a proposal, and agreed to accept a settlement of the account as follows: $(freezing the balance, with no additional interest accrual), payable in monthly payments of $This settlement agreement did not change the original contractThe loan was not paid as agreed - credit reporting is accurate in relation to the original Loan Agreement.We appreciate Ms***’s continuing commitment to repay her RISE debt according to the agreed settlementWhen Ms*** completes repayment according to the settlement agreement, RISE will update credit reporting to indicate that the account has been paid in full (settled for less than the full balance).Thank you for the opportunity to address this matterSincerely,RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business has resolved my complaintThank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because: based on the response, I am instructed by Rise Credit that I must take further action to resolve this fraudulent activity of a third person. I am prepared to follow the instructions given by Rise Credit in
its response (to submit an identity theft claim to Rise Credit). However, if this does not resolve the matter with Rise Credit acknowledging that this was a case of identity theft, then I will return to the Revdex.com to update my continuing dis-satisfaction with this business. Also, I remain of the view that this problem is a consequence of failings of Rise Credit to have adequate policies and procedures in place to accurately vet it loan applicants and meet its duty of care to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: it is not true! I have been told this lie numerous timesThat is why I'm insisting that you, the Revdex.com get the full account information beginning on the date they funded meThey will not send it to meMy bank has no requests for payment from RISE anytime in AugustIf RISE had initiated any payments, I would have been charged an overdraft fee each time they attempted to get paymentAGAIN, MY BANK HAS NO RECORD OF ANY ATTEMPTS TO DRAFT MONEY FROM MY ACCOUNT!Without them giving me some kind of proof that what they say happened, I will not accept their wordI need proof or my money refunded NOW!!!!
Regards,
*** ***
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. We would like to assure *** *** that RISE Credit of California, LLC d/b/a RISE operates in compliance with all applicable state and federal laws, including those that apply to
interest ratesWe strive to be transparent and straightforward about our product, our rates, and terms so that consumers can make an informed choiceWhen *** *** received her RISE installment loan, she was required to electronically sign a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loan. According to our records, *** *** received a loan in the principal amount of $on 5/31/She agreed to a monthly repayment schedule consisting of payments of $572.66, which were due on the 15th of each monthIf paid as agreed, the loan would have been paid in full after monthsThis is a simple interest loan, and as such, interest accrues daily in relation to the outstanding principal balanceEach payment is applied first to the accrued interest, then to principalOver time, as the principal balance is reduced, the amount going toward interest will decrease and the amount going toward principal will increase. Our records further indicate that each of *** ***’s three payments were returned by her bank due to insufficient funds, although the first two were paid by the bank upon re-presentmentAs she discussed with our agent on 8/20/2016, her account had accrued additional interest relative to the delayed posting of all three paymentsThe principal did not increase, but the additional interest increased the total balance of the loan. Thank you for the opportunity to address this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Ms***,We are receipt of Ms***'s complaint, and appreciate the opportunity to respond.We are not aware of any issue with our telephone system that would cause the line to disconnect when Ms*** answers, but will escalate the issue to our technical team for
research. We have noted Ms***'s request for no further calls, and have blocked her telephone numbers in our system. We regret any inconvenience that she may have experienced.If Ms*** has any questions or concerns about her account, or if she would like to make a payment, she may reach our account services team by calling 866-580-1227.Thank you for the opportunity to address this matter.Sincerely, RISE
Dear Ms***:We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.According to our records, Ms*** received her most recent RISE loan on 6/26/2017, in the principalamount of $When she accepted the loan, she signed a Loan Agreement, wherein
she agreed to repay theloan in semi-monthly paymentsWe understand that Ms*** left her employment voluntarily, on6/30/2017.RISE offers a goodwill hardship interest adjustment in the event that a customer’s employment is terminatedinvoluntarily, but this type of assistance is not offered if a customer voluntarily leaves employmentWe areunable to change the due date schedule of the loan; however, if Ms*** would like to make monthlypayments by debit card or by check, she may do soIf she chooses to do this, her account will reflect as past duein relation to the original terms of the loan, and may be charged off if the account reaches days past dueMs.*** may call our customer support department at *** to update her payment method,which is currently set to automatic ACH withdrawal.Ms*** may prepay her loan in part or in full at any time, without penalty, which can help to saveinterest over the full term of the loan.Thank you for the opportunity to address this matter.Sincerely,RISE
Dear *** ***We maintain our position that the loan terms were fully and clearly disclosed to *** ***We refer you to the third page of the Agreement which contains the Federal Truth in Lending Disclosures, wherein the loan terms are explicitly stated in large, bold print. We would like to remind *** *** that he may prepay his loan in whole or in part, which will reduce the overall amount of interest accrued.RISE has received the complaint that *** *** *** *** filed with the State of Delaware Office of the State Bank Commissioner, and will respond to that agency and *** *** directly.Sincerely, RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11517085, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have being paying them $a month and my months is up I consider that $3,is paid this off for a $loan,
Complaint: ***
I am rejecting this response because: It's a blatant lie"Our underwriting process includes multiple steps designed to detect fraudulent loan applications and we diligently work to continuously improve these processes to stay ahead of fraud." No, they actually don'tI have requested in writing TWICE to hear the "process" they took before granting a theif FIVE THOUSAND DOLLARS in my nameThey did not verify employment, address, or incomePlease explain how that translates to "diligence." RISE CREDIT is a cheap, fly-by-night "credit" company that intentionally grants bad loans, with the complete understanding that they will likely just write the bad loan off, anywayThey proport to help people with bad creditThe reality is, they charge exorbitant apr's to desperate peopleThey clearly take advantage of people's bad financial situations. What legitimate credit company sells an account to a collection agency literally within months of granting a loan.Crooks and theives, from where I'm sittingI honestly don't know how they sleep at nightThe sad thing is, they'll probably stay in business, adding more damage to our already suffering economy by taking advantage of desperate Americans in financial distress. It actually sickens me. Between karma and my attorney, this wrong will be made right. Again, RISE CREDIT, please tell me and the Revdex.com what process you took to ensure my identity. And I ask again, where was the money deposited?
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.The business, RISE, has requested that I again apply for a loan and has again approved my applicationBut I will only drop this complaint after I actually receive the loan
Regards,
*** ***
Dear Ms***, This is an interim response, to advise we are still investigating Ms***'s account. We expect to provide a complete response within one or two business daysOur apologies for the delay.Sincerely, RISE
Please see attached.Dear Ms***:We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.RISE offers a goodwill hardship interest adjustment in the event that a customer’s employment is terminatedIn order to be approved, among other criteria, we must be able
to document that the employment termination was involuntaryWhen this assistance was originally requested by Ms***, she was not able to provide the required doumentationDespite our efforts, her employer refused to provide verbal confirmation of involuntary terminationSince then, Ms*** has provided a termination letter that meets our requirements, the goodwill adjustment was approved, and has been applied to her account.The adjustment has substantially lowered the amount due for each of the remaining loan paymentsThe new payment schedule is: Thank you for the opportunity to address this matter
RISE *** *** *** *** ***
*** *** *** ***October 27, 2017Revdex.com of Central, Coastal, Southwest Texas and the Permian BasinAttn: *** ***
*** ** *** ***
*** ** ***RE: Revdex.com Complaint ID *** * *** ***Dear Ms***,We are in receipt of the
referenced complaint, and appreciate the opportunity to respondWe were contacted by Ms*** directly regarding this matter, and responded on 8/18/to advise thatwe received an application from *** *** via www.risecredit.com on 6/19/The application wasdeclined, so no loan was issued.Ms*** agreed to our Terms and Conditions when submitting her applicationThe Terms and Conditionsdisclosed that RISE may make inquiries concerning credit history and standingThis inquiry was made in relationto an application for credit, which is a permissible purpose according to the Fair Credit Reporting Act.Thank you for the opportunity to address this matter.Sincerely,RISE
According to our records, we offered the exact terms that were offered in relation to the first approval. If *** *** has any documentation that she can share that shows different terms, we would like to see that so that we can investigate further
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Dear Ms***,We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, *** *** applied for an
installment loan from RISE via www.risecredit.com on 12/2/As disclosed in our Terms and Conditions, RISE
does make
credit inquiries in relation to applications for creditBecause this inquiry was made in relation to
that application, which is a permissible purpose under the law, we were not
required to obtain the consumer's express permission to make the inquiry
Regardless, Mr*** did give his permission when he electronically signed the
loan application, indicating that he agreed to our Terms and ConditionsBecause
this inquiry was made for a permissible purpose, we will not delete it
Sincerely,
RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, *** *** has received three loans via RISE creditHer first two loans have been paid in fullThe active loan was originated on 3/29/2016, in the principal amount
of $ When *** *** accepted her loan, she was required to electronically sign a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loan.Per the Loan Agreement, *** *** agreed to repay her loan in bi-weekly installments by ACH withdrawal on the due datesThe first payments were processed automatically on the due dates, as scheduled However, *** *** logged into her account to initiate early payments on 6/22/2016 (applied to payment due on 7/1/2016) and on 7/7/(applied to payment due on 7/15/2016)The next payment was due on 7/29/*** *** called in on 7/27/and rescheduled that payment to process on 8/5/2016, and the payment did process on that date Her next due dates were 8/12/2016 and 8/26/2016, and those payments processed as usual, as authorized by *** *** when she signed her Loan Agreement*** *** could have called to extend each of those payment due dates just as she had rescheduled the 7/payment, but she did not.We understand that *** *** had difficulty accessing her account, and will look into that further. In the meantime, we are including a copy of her Loan Agreement and payment history so that she may see that payments have only been processed as scheduled and agreed.*** ***’s remaining balance as of the date of this letter is $493.23, and her next payment is due on 9/9/ We have cancelled future ACH payments as requested in this complaint; however, *** *** remains obligated for repayment according to her Loan Agreement She may call our customer support team at *** to make her payments with a debit card.Thank you for the opportunity to address this matter
Please see attached.Dear Ms***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.When Ms*** accepted her RISE installment loan on 6/30/2015, she signed a Loan Agreement in which she agreed to repay the loan in twice-monthly payments of
$194.91.In March 2016, Ms*** engaged the services of a debt management companyRISE received a proposal, and agreed to accept a settlement of the account as follows: $(freezing the balance, with no additional interest accrual), payable in monthly payments of $This settlement agreement did not change the original contractThe loan was not paid as agreed - credit reporting is accurate in relation to the original Loan Agreement.We appreciate Ms***’s continuing commitment to repay her RISE debt according to the agreed settlementWhen Ms*** completes repayment according to the settlement agreement, RISE will update credit reporting to indicate that the account has been paid in full (settled for less than the full balance).Thank you for the opportunity to address this matterSincerely,RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business has resolved my complaintThank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because: based on the response, I am instructed by Rise Credit that I must take further action to resolve this fraudulent activity of a third person. I am prepared to follow the instructions given by Rise Credit in
its response (to submit an identity theft claim to Rise Credit). However, if this does not resolve the matter with Rise Credit acknowledging that this was a case of identity theft, then I will return to the Revdex.com to update my continuing dis-satisfaction with this business. Also, I remain of the view that this problem is a consequence of failings of Rise Credit to have adequate policies and procedures in place to accurately vet it loan applicants and meet its duty of care to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: it is not true! I have been told this lie numerous timesThat is why I'm insisting that you, the Revdex.com get the full account information beginning on the date they funded meThey will not send it to meMy bank has no requests for payment from RISE anytime in AugustIf RISE had initiated any payments, I would have been charged an overdraft fee each time they attempted to get paymentAGAIN, MY BANK HAS NO RECORD OF ANY ATTEMPTS TO DRAFT MONEY FROM MY ACCOUNT!Without them giving me some kind of proof that what they say happened, I will not accept their wordI need proof or my money refunded NOW!!!!
Regards,
*** ***
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. We would like to assure *** *** that RISE Credit of California, LLC d/b/a RISE operates in compliance with all applicable state and federal laws, including those that apply to
interest ratesWe strive to be transparent and straightforward about our product, our rates, and terms so that consumers can make an informed choiceWhen *** *** received her RISE installment loan, she was required to electronically sign a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly state the Annual Percentage Rate, the Finance Charge, and the exact payment schedule for the loan. According to our records, *** *** received a loan in the principal amount of $on 5/31/She agreed to a monthly repayment schedule consisting of payments of $572.66, which were due on the 15th of each monthIf paid as agreed, the loan would have been paid in full after monthsThis is a simple interest loan, and as such, interest accrues daily in relation to the outstanding principal balanceEach payment is applied first to the accrued interest, then to principalOver time, as the principal balance is reduced, the amount going toward interest will decrease and the amount going toward principal will increase. Our records further indicate that each of *** ***’s three payments were returned by her bank due to insufficient funds, although the first two were paid by the bank upon re-presentmentAs she discussed with our agent on 8/20/2016, her account had accrued additional interest relative to the delayed posting of all three paymentsThe principal did not increase, but the additional interest increased the total balance of the loan. Thank you for the opportunity to address this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Ms*** - We are still reviewing this matter, and will provide a substantive response within business days. Sincerely, RISE
Dear Ms***,We are receipt of Ms***'s complaint, and appreciate the opportunity to respond.We are not aware of any issue with our telephone system that would cause the line to disconnect when Ms*** answers, but will escalate the issue to our technical team for
research. We have noted Ms***'s request for no further calls, and have blocked her telephone numbers in our system. We regret any inconvenience that she may have experienced.If Ms*** has any questions or concerns about her account, or if she would like to make a payment, she may reach our account services team by calling 866-580-1227.Thank you for the opportunity to address this matter.Sincerely, RISE
Dear Ms***:We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.According to our records, Ms*** received her most recent RISE loan on 6/26/2017, in the principalamount of $When she accepted the loan, she signed a Loan Agreement, wherein
she agreed to repay theloan in semi-monthly paymentsWe understand that Ms*** left her employment voluntarily, on6/30/2017.RISE offers a goodwill hardship interest adjustment in the event that a customer’s employment is terminatedinvoluntarily, but this type of assistance is not offered if a customer voluntarily leaves employmentWe areunable to change the due date schedule of the loan; however, if Ms*** would like to make monthlypayments by debit card or by check, she may do soIf she chooses to do this, her account will reflect as past duein relation to the original terms of the loan, and may be charged off if the account reaches days past dueMs.*** may call our customer support department at *** to update her payment method,which is currently set to automatic ACH withdrawal.Ms*** may prepay her loan in part or in full at any time, without penalty, which can help to saveinterest over the full term of the loan.Thank you for the opportunity to address this matter.Sincerely,RISE
Dear *** ***We maintain our position that the loan terms were fully and clearly disclosed to *** ***We refer you to the third page of the Agreement which contains the Federal Truth in Lending Disclosures, wherein the loan terms are explicitly stated in large, bold print. We would like to remind *** *** that he may prepay his loan in whole or in part, which will reduce the overall amount of interest accrued.RISE has received the complaint that *** *** *** *** filed with the State of Delaware Office of the State Bank Commissioner, and will respond to that agency and *** *** directly.Sincerely, RISE